Error adding phones with BAT

Question

Hi everybody
I created a new file with the following format (I'm sure that all is written well):
MAC ADDRESS,DESCRIPTION,NETWORK HOLD MOH AUDIO SOURCE,USER HOLD MOH AUDIO SOURCE,LOCATION,CSS,DEVICE POOL,MEDIA RESOURCE GROUP LIST,NETWORK LOCALE,PHONE BUTTON TEMPLATE,SOFTKEY TEMPLATE,EXTERNAL PHONE NUMBER MASK 1,LINE CSS 1,LINE DESCRIPTION 1,LINE NETWORK HOLD MOH AUDIO SOURCE 1,LINE USER HOLD MOH AUDIO SOURCE 1,ROUTE PARTITION 1
20bbc01efe21,MAD_Anl_S_DP-,2-Espera_C,2-Espera_C,MAD_Anl_S_LOC,CSS_03-Fijos-Moviles_Nacionales_MAD_A_S,MAD_Anl_S_DP,MAD_An_Se_MRGL,Spain,Standard 6921 SCCP,Standard User,91,CSS_03-Fijos-Moviles_Nacionales_MAD_A_S,PT_Us_MAD_Anl_S-,2-Espera_C,2-Espera_C,PT_Us_MAD_Anl_S
and I have the following error:
Insert Phones - Specific Details
Begin Time : 11/20/2013 17:13:53
Query :
Insert Phones in /common/bps/csvfiles/phones/insert/specific/6921_M.txt
Failure Details :
MAC Address/Device Name Error Code Error Description
20bbc01efe21 DEVICE :: Error : A character to numeric conversion process failed
Result Summary :
INSERT for 0 PHONES passed.
INSERT for 1 PHONES failed.
End Time : 11/20/2013 17:13:53
The error is in the MAC ADDRESS field as you can see. I know the MAC is well written and I tried to write SEP before and I had the same error. I also try to write mac address in capital letters.
Can anybody help me?.
Thanks in advance.

Answer 1

Did you also try a capital MAC with SEP in front?
...,SEP20BBC01EFE21,...
In general it's a good idea to first export a template under Bulk Administration and to modify that. It's less likely to do mistakes that way.
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