Error Bad Pool Header
I have had
frequent crashes (windows 8)
with the message Bad Pool Header
Looks like tel something to do with
the network card, it only happens
when I'm using wifi and I'm a bit
far from the router, with a slightly
weaker signal.
Is it related?
What do I do to solve?
My laptop is a Dell Inspiron
14z.
Thank you.
Not a problem! Luckily, in this case, it appears that a kernel-dump won't be necessary.
We have a few bug checks:
BAD_POOL_HEADER (19)
This indicates that a pool header is corrupt.
BugCheck 19, {d, ffffe0000f4fc32f, c2fbebf7646c9270, 6c2fbebf7646c8d}
^^
2: kd> !pool ffffe0000f4fc32f
Pool page ffffe0000f4fc32f region is Unknown
ffffe0000f4fc000 size: e0 previous size: 0 (Allocated) klpt
ffffe0000f4fc0e0 size: a0 previous size: e0 (Free) Free
ffffe0000f4fc180 size: e0 previous size: a0 (Allocated) klpt
*ffffe0000f4fc260 size: d0 previous size: e0 (Allocated) *KLsc
Owning component : Unknown (update pooltag.txt)
ffffe0000f4fc330 size: 50 previous size: d0 (Free ) KLWp
ffffe0000f4fc380 size: 100 previous size: 50 (Allocated) KPXY
ffffe0000f4fc480 size: a0 previous size: 100 (Allocated) dlib
ffffe0000f4fc520 size: d0 previous size: a0 (Allocated) KLsc
ffffe0000f4fc5f0 size: 90 previous size: d0 (Allocated) KLsm
ffffe0000f4fc680 size: d0 previous size: 90 (Allocated) KLsh
ffffe0000f4fc750 size: 250 previous size: d0 (Allocated) @GM2
ffffe0000f4fc9a0 size: d0 previous size: 250 (Allocated) KLsc
ffffe0000f4fca70 size: d0 previous size: d0 (Allocated) KLsh
ffffe0000f4fcb40 size: 250 previous size: d0 (Allocated) klxm
ffffe0000f4fcd90 size: 40 previous size: 250 (Allocated) klqi
ffffe0000f4fcdd0 size: 90 previous size: 40 (Allocated) KLsm
ffffe0000f4fce60 size: d0 previous size: 90 (Allocated) KLsh
ffffe0000f4fcf30 size: d0 previous size: d0 (Allocated) KLsh
^^ The pool block we're looking at within the pool page belongs to LKsc (unknown). When the owning component is unknown and it alerts to update the pooltag, it's generally a 3rd party driver causing corruption.
We can confirm this by checking the call stack:
2: kd> k
Child-SP RetAddr Call Site
ffffd000`2256ea48 fffff803`83f18167 nt!KeBugCheckEx
ffffd000`2256ea50 fffff803`83f17a03 nt!ExFreePoolWithTag+0xe97
ffffd000`2256ead0 fffff800`023e9918 nt!ExFreePoolWithTag+0x733
ffffd000`2256eba0 fffff803`83c86000 klwfp+0x7918
ffffd000`2256eba8 ffffe000`00000000 nt!_guard_check_icall_fptr <PERF> (nt+0x0)
ffffd000`2256ebb0 ffffd000`2256ebe8 0xffffe000`00000000
ffffd000`2256ebb8 00000000`70574c4b 0xffffd000`2256ebe8
ffffd000`2256ebc0 fffff800`01992d60 0x70574c4b
ffffd000`2256ebc8 fffff800`019aaf51 klflt+0xed60
ffffd000`2256ebd0 ffffe000`0048d2f0 klflt+0x26f51
ffffd000`2256ebd8 ffffc000`1197b000 0xffffe000`0048d2f0
ffffd000`2256ebe0 ffffe000`0e0282b0 0xffffc000`1197b000
ffffd000`2256ebe8 ffffe000`0e09a2a0 0xffffe000`0e0282b0
ffffd000`2256ebf0 00000000`00000000 0xffffe000`0e09a2a0
^^ The driver(s) which appeared to have attributed to the corruption are Kaspersky drivers, with
klwfp.sys (the one that caused the pool corruption) specifically being the Network Filtering Component driver for Kaspersky.
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.
Unable to load image \SystemRoot\system32\DRIVERS\klwfp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klwfp.sys
*** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
Probably caused by : klwfp.sys ( klwfp+6ff1 )
^^ Once again, the Network Filtering Component driver for Kaspersky.
Remove and replace Kaspersky with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it appears to be causing NETBIOS conflicts:
Kaspersky removal - http://support.kaspersky.com/common/service.aspx?el=1464
Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html
Regards,
Patrick
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''bad pool header''
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Hi,
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Here's my minidump file:
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After analyze your dump file, I noticed that this issue is related to the graphic card driver and NVIDIA GeForce Experience.
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Debugging Details:
BUGCHECK_STR: 0x19_20
POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff801c8157150
GetUlongFromAddress: unable to read from fffff801c8157208
ffffc00000553990 Paged pool
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: NvBackend.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
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STACK_TEXT:
ffffd000`291fc658 fffff801`c809c4cf : 00000000`00000019 00000000`00000020 ffffc000`00553990 ffffc000`00553bf0 : nt!KeBugCheckEx
ffffd000`291fc660 fffff800`01cc1f01 : ffffe000`00b6c540 ffffd000`291fccc0 00000000`00000000 00000000`4b677844 : nt!ExFreePoolWithTag+0x11ff
ffffd000`291fc730 fffff960`0025d903 : 000016b0`00b7fd80 ffffe000`01add080 00000000`774fc020 00000000`011b9908 : dxgkrnl!DxgkEscape+0x671
ffffd000`291fcbf0 fffff801`c7f634b3 : ffffe000`01add080 fffff901`400bc010 ffffe000`01add080 00000000`00000000 : win32k!NtGdiDdDDIEscape+0x53
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00000000`00dce4d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x775074aa
STACK_COMMAND: kb
FOLLOWUP_IP:
dxgkrnl!DxgkEscape+671
fffff800`01cc1f01 488b4c2450 mov rcx,qword ptr [rsp+50h]
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: dxgkrnl!DxgkEscape+671
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: dxgkrnl
IMAGE_NAME: dxgkrnl.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5277b2d6
IMAGE_VERSION: 6.3.9600.16455
BUCKET_ID_FUNC_OFFSET: 671
FAILURE_BUCKET_ID: 0x19_20_dxgkrnl!DxgkEscape
BUCKET_ID: 0x19_20_dxgkrnl!DxgkEscape
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x19_20_dxgkrnl!dxgkescape
FAILURE_ID_HASH: {45e58afd-bf21-c45a-3d27-64beab20997e}
Followup: MachineOwner
Kate Li
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Bad pool caller error on Windows 8
Hi
when i try to open a dvd file through cyberlink power dvd or try to play any video though power dvd ,blue screen appear with bad pool caller error.Here
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https://skydrive.live.com/redir?resid=631D315AE22B5BD7%21172
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These were Related to
atikmpag.sys AMD multi-vendor Miniport Driver from Advanced Micro Devices, Inc. Yours is 2 years old. I would install the newest driver available.
If you continue to crash I would remove McAfee and use the built in defender in its place.
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
Machine Name:
Kernel base = 0xfffff803`26613000 PsLoadedModuleList = 0xfffff803`268dfa20
Debug session time: Tue Jan 7 11:29:25.189 2014 (UTC - 5:00)
System Uptime: 0 days 0:03:21.104
Loading Kernel Symbols
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : igdkmd64.sys ( igdkmd64+1612 )
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000099, Attempt to free pool with invalid address (or corruption in pool header)
Arg2: fffff880042bfa28, Address being freed
Arg3: 0000000000000000, 0
Arg4: 0000000000000000, 0
Debugging Details:
BUGCHECK_STR: 0xc2_99
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: wmplayer.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from fffff80326c5d19c to fffff8032666d440
STACK_TEXT:
fffff880`1c5db1e8 fffff803`26c5d19c : 00000000`000000c2 00000000`00000099 fffff880`042bfa28 00000000`00000000 : nt!KeBugCheckEx
fffff880`1c5db1f0 fffff803`267a90e9 : f617e594`f77ba7cd abf4526f`4068c80d 0821daac`4bda7310 c9b150af`c6357f79 : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`1c5db230 fffff803`26885b39 : fffff880`042bfa18 fffff880`1c5db2e9 00000000`000000ff 76313c00`91136869 : nt!VerifierFreeTrackedPool+0x41
fffff880`1c5db270 fffff880`04b00612 : fffff880`042bfa28 fffff8a0`09882e80 00000000`00000000 fffff880`1c5db6b0 : nt!ExFreePool+0xa6b
fffff880`1c5db350 fffff880`042bfa28 : fffff8a0`09882e80 00000000`00000000 fffff880`1c5db6b0 fffff880`00004b80 : igdkmd64+0x1612
fffff880`1c5db358 fffff8a0`09882e80 : 00000000`00000000 fffff880`1c5db6b0 fffff880`00004b80 fffff880`00000400 : atikmpag+0x32a28
fffff880`1c5db360 00000000`00000000 : fffff880`1c5db6b0 fffff880`00004b80 fffff880`00000400 fffff880`1c5db380 : 0xfffff8a0`09882e80
STACK_COMMAND: kb
FOLLOWUP_IP:
igdkmd64+1612
fffff880`04b00612 ?? ???
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: igdkmd64+1612
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: igdkmd64
IMAGE_NAME: igdkmd64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 526eddae
FAILURE_BUCKET_ID: 0xc2_99_igdkmd64+1612
BUCKET_ID: 0xc2_99_igdkmd64+1612
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0xc2_99_igdkmd64+1612
FAILURE_ID_HASH: {3ffadce8-e9ff-ec0c-363d-6cfbdfbb1ba3}
Followup: MachineOwner
Wanikiya and Dyami--Team Zigzag -
Memory Management, Crit Structure Corrupt, Bad Pool Caller, ntfs file system error
So after freshly installing Win 8.1 I was happy, untill I started to play some games that I previously played on Win 7, I've started to get a whole heap of errors, I did have more written down but have lost the bit of paper they were written on.
Here are the list of errors I can remember.
Memory Management, Crit Structure Corrupt, Bad Pool Caller, ntfs file system error
Specs:
Operating System
Windows 8.1 Pro 64-bit
CPU
AMD Athlon II X2 250
35 °C
Regor 45nm Technology
RAM
6.00GB Dual-Channel DDR2 @ 400MHz (5-5-5-18)
Motherboard
ASUSTeK Computer INC. M3N-H/HDMI (Socket AM2 )
40 °C
Graphics
SyncMaster (1440x900@60Hz)
SAMSUNG (1440x900@60Hz)
ATI Radeon HD 4800 Series (Microsoft Corporation - WDDM v1.1) (Sapphire/PCPartner)
Storage
698GB Western Digital WDC WD7500AAKS-00RBA0 ATA Device (SATA)Adam
These are Related to
atikmdag.sys ATI Radeon Kernel Mode Driver. Yours is 2+ years old. I would update to the newest driver available.
Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Ken\Desktop\A040614-65203-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
Machine Name:
Kernel base = 0xfffff803`be013000 PsLoadedModuleList = 0xfffff803`be2da9b0
Debug session time: Mon Apr 7 00:35:03.785 2014 (UTC - 4:00)
System Uptime: 0 days 0:08:48.334
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff80001cf7d73, ffffd0002305c470, 0}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+70d73 )
Followup: MachineOwner
0: kd> !analyze -v
* Bugcheck Analysis *
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80001cf7d73, Address of the instruction which caused the bugcheck
Arg3: ffffd0002305c470, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
atikmdag+70d73
fffff800`01cf7d73 8a040a mov al,byte ptr [rdx+rcx]
CONTEXT: ffffd0002305c470 -- (.cxr 0xffffd0002305c470;r)
rax=0000000000000000 rbx=ffffcf80021783a0 rcx=ffffcf8002334ff5
rdx=0000307ffdccb010 rsi=ffffcf8004734470 rdi=ffffcf80021783a0
rip=fffff80001cf7d73 rsp=ffffd0002305cea8 rbp=ffffd0002305cf00
r8=0000000000000006 r9=0000000000000000 r10=0000000000000384
r11=ffffcf8002334ff0 r12=0000000000000001 r13=ffffcf8004734470
r14=0000000000000000 r15=ffffcf8004734470
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
atikmdag+0x70d73:
fffff800`01cf7d73 8a040a mov al,byte ptr [rdx+rcx] ds:002b:00000000`00000005=??
Last set context:
rax=0000000000000000 rbx=ffffcf80021783a0 rcx=ffffcf8002334ff5
rdx=0000307ffdccb010 rsi=ffffcf8004734470 rdi=ffffcf80021783a0
rip=fffff80001cf7d73 rsp=ffffd0002305cea8 rbp=ffffd0002305cf00
r8=0000000000000006 r9=0000000000000000 r10=0000000000000384
r11=ffffcf8002334ff0 r12=0000000000000001 r13=ffffcf8004734470
r14=0000000000000000 r15=ffffcf8004734470
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
atikmdag+0x70d73:
fffff800`01cf7d73 8a040a mov al,byte ptr [rdx+rcx] ds:002b:00000000`00000005=??
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR: 0x3B
PROCESS_NAME: csrss.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from fffff800025cf3d7 to fffff80001cf7d73
STACK_TEXT:
ffffd000`2305cea8 fffff800`025cf3d7 : ffffcf80`04734470 ffffcf80`04734470 00000000`00000000 ffffcf80`01f52450 : atikmdag+0x70d73
ffffd000`2305ceb0 ffffcf80`04734470 : ffffcf80`04734470 00000000`00000000 ffffcf80`01f52450 ffffd000`2305cf00 : atikmdag+0x9483d7
ffffd000`2305ceb8 ffffcf80`04734470 : 00000000`00000000 ffffcf80`01f52450 ffffd000`2305cf00 fffff800`025f48d3 : 0xffffcf80`04734470
ffffd000`2305cec0 00000000`00000000 : ffffcf80`01f52450 ffffd000`2305cf00 fffff800`025f48d3 ffffcf80`04734470 : 0xffffcf80`04734470
FOLLOWUP_IP:
atikmdag+70d73
fffff800`01cf7d73 8a040a mov al,byte ptr [rdx+rcx]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: atikmdag+70d73
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: atikmdag
IMAGE_NAME: atikmdag.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4fdf9bbd
STACK_COMMAND: .cxr 0xffffd0002305c470 ; kb
FAILURE_BUCKET_ID: 0x3B_VRF_atikmdag+70d73
BUCKET_ID: 0x3B_VRF_atikmdag+70d73
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x3b_vrf_atikmdag+70d73
FAILURE_ID_HASH: {1ec4cdaf-008d-03dd-4ca9-ade1993441da}
Followup: MachineOwner
Wanikiya and Dyami--Team Zigzag -
Please help me Solve Bad Pool Caller Error (Windows 8)
I'm repeatedly getting "Bad Pool Caller Error" on my Windows 8 PC causing it restart again and again. Tried all I knew, nothing worked. However, I'm able to use the PC in Safe Mode (right now I'm on it). Here is the link to dump files (zipped),
-https://onedrive.live.com/?cid=574E051B8481CE34&id=574E051B8481CE34%21231
Thank you in advance,
Anup MehraAM
For starters you need to update to win 8.1 ASAP and you need to either remove or update your PGP (Related to PGPsdk.sys PGP Software Development Kit NT Driver from PGP Corporation.) which is dated 2005 and can not possibly work in win 8.
Then please run driver verifier to find the under lying issue
These crashes were related to memory corruption (probably caused by a driver).
Please run these two tests to verify your memory and find which driver is causing the problem. Please run verifier first
If you are over-clocking anything reset to default before running these tests.
In other words STOP!!!
If you do not know what this means you probably are not
1-Driver verifier (for complete directions see our wiki here)
2-Memtest. (You can read more about running memtest here)
Wanikiya and Dyami--Team Zigzag
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