Error digitally signing in STD 9 or X solution ?

Dear Forum,
My colleagues need to sign several PDF documents using their qualified signature that comes in a smart-card. Their OS is XP Pro 64-bit (I even setup a diferent PC with W 7 Pro 64-bit just for the sake of behaviour comparison - to no avail).
They had Acrobat Std X installed and they were able to access their data from their cards and through the proper software from the issuer.
When they tried to sign a message giving an error showed :
I can sign any file in my PC which has XP Pro 32-bit installed and tried both STD 9 and X.
Just a helper (?) : we also have problems signing DWFX files in those OSs with Autodesk Design Review (2010, 2011 or 2012) - here the message just says : I/O error.
Thanks a lot.
Joao Braegger

When I click "place signature" I only have one option.
It asks me "How would you like to create your signature?
The only option available to me is "use a certificate- When I attempt to use another option there are some but they are not available to me."use an image" draw my signature, or type my signature
are not available.
For that reason I went to preferences to see what I could do to change the settings- and all I could do was manage the certificate signature- so that it looks better than it did.
As an aside- after doing that- the document went on and the person couldn't sign because it had an "open password" If you also know about that- that would be great.
This is the only reason I purchased the Adobe XI so I could draw my signature or type it and have it appear as a signature.

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    Click the “Kudos Thumbs Up" at the bottom of this post to say
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    [email protected]
    This e-mail message, including all attachments, is for the sole use of the
    intended recipient(s) and may contain Personal Information under General
    Dynamics policy CP 07-105 and/or legally privileged and confidential
    information.  Any Personal Information can be accessed only by authorized
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    To:         mpope5 <[email protected]>                                                                               
    Date:       03/05/2013 11:32 AM                                                                               
    Subject:    Is it possible to digitally sign a document in reader for iOS?                                                                               

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    NOTICE: This electronic mail transmission is for the use of the named
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    that is privileged or confidential. It is not to be transmitted to or
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