Error in Workflow for Service Confirmation

Question

Hello,
We are using SAP SRM 7.0 for our project with Extended classical scenario. We need to build a workflow for Service confirmation approval. We are supposed to use the Process controlled workflows.
I am using the standard workflow template WS40000014 (Process controlled). In SWETYPV, i have activated the event linkage for BO '/SAPSRM/CL_WF_PDO_SC' and event 'READY_FOR_WORKFLOW' for the template WS40000014. Rest everything is untouched.
Now when I am trying toe trigger the workflow by creating a confirmation in the SRM Portal, the confirmation is created successfully but when I see the workflow log, I can see the step 'Create Decision Set' in the task TS40007938 in the status 'ERROR'. Upon drilling, the error text says :
"Work item 000000005074: Object /SAPSRM/CL_WF_PROCESS_MGR_SBWF method CREATE_DECISION_SETS cannot
Message no. WL821
"Error raised in business class ''"
Is there anything missing in the config which I need to check? Please help!
Thanks in advance.

Answer 1

Hi there,
This kind of error usually means:                                                                               
[1] The triggering user does not have the correct authorization to           
    execute the agent assignment of the first step                                                                               
- Please trigger the workflow with a user with SAP_ALL in order          
      to test if this is the case.                                                                               
[2] The business object instance is not being passed to your workflow        
    and so the initial step cannot be created or executed. Please            
    check the binding to make sure the instance is passed at                 
    designtime and also runtime (Via technical log -> workflow               
    container).                             
Hope this helps,
Kind Regards,
Matthew