Error trying to add "International Freedom" Add-on...

Hello,
I'm trying to add "International Freedom" Add-onn but everytime I try I'm getting the same error:
Your Calling Plan can't be displayed or changed online as the phone number you've entered isn't a BT residential line.
I'm not a business as my line is a home line...
If I try to do that from "My BT/Manage Your services/View and change your calling plans & add-ons" I'm getting the following error message after checking my line:
There's been a technical error – but you can still order online
To order a BT package
To order BT Vision
To order BT Total Broadband
To order a new phone line,
Want to switch your calls back to BT?
Ref# CON-0049
How can I add "international freedom" add-on to my phone line?
Why my line seems to be "business"?
Many thanks
Solved!
Go to Solution.

Hi Ivanute,
Thanks for the post and welcome to the forum. I can place this order on your behalf.
Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Error trying to add "International Freedom" Add-on...

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