Every time I go to iTunes and try to buy an app it says for the security of your apple Id we require some info
I just got my iPhone and when I go to the App Store and try to buy something it says it needs security info then asks security questions that i didn't put in or know the answer to.
Slow down... Is iTunes asking you to choose a security question(s) and then provide an answer or is iTunes asking you to give the anwser to a security question that iTunes asks you? They are two different things.
Similar Messages
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Everytime i go into itunes and try to update my iPod Touch 4th gen running on iOS 4.3.5 its says i need to be connected to the internet please check it or something like that and as far as i know i have the latest version of itunes
What is the exact wording of the error message?
Maybe this:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
Try disabling the computer's antivirus and firewall. -
Need help Changing the previous owners settings for the app store. I can't buy any apps. Because it asks for previous owners information.
I had this same problem, and it was erased.
For some really odd reason iPads sometimes retain the last user iTunes account on first visit to the iTunes store.
I am thinking it is actually the iTunes store recognising the iPad, and so 'helping' by showing the last log in settings.
So I would also recommend Erase All Content and Settings to start.
If that was done then what you need to do is log in, or create your own itunes account.
This is in Settings, Store.
create your own iTunes account (or log in with an old one).
Purchase something.
Then (as long as you don't have any app from the last owner on) it should never ask for the old account again. -
I recently downloaded iTunes 10.6.1 on my windows laptop now when I open up iTunes it works fine untill I try to play a song then iTunes freezes no matter what song I play or how many times I restart my computer it just freezes when I try to play a song HELP ME PLZ ANYONE
I recently downloaded iTunes 10.6.1 on my windows laptop now when I open up iTunes it works fine untill I try to play a song then iTunes freezes no matter what song I play or how many times I restart my computer it just freezes when I try to play a song HELP ME PLZ ANYONE
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Every time I open my iTunes and go to Store it stops working... HELP!
Hello, every time I open my iTunes and try to go to Store, it stops working.
It had happened even when I am just listening music, not in the store.
I have Windows 7.
Anybody?? Thanks a lot!Hi Carolyn,
Thanks for your reply. I've tried this and it doesn't work.
Any other suggestions??
Thanks! -
I recently bought two iMac quad core i5 processor speed 2.5 Ghz. Every time I use Air Drop and I send a file from one iMac to the other, a black curtain drops and I am asked to restart the computer!!! What can I do?
That's a kernel panic and indicates some sort of problem either with the computer's hardware or software. Visit The XLab FAQs and read the FAQ on diagnosing kernel panics. It would help to post the panic log: Mac OS X- How to log a kernel panic.
Meanwhile, try booting the computers into Safe Mode then restarting normally. If this is simply a disk repair or cache file problem then this may fix it.
You can also try creating a new admin account on each computer then booting into the new account. This would help determine if the problem is related to a bad file in the user accounts. -
I have a new Ipad and when I try to buy an app it asks for my questions! I dont remember them so I press the button that send me an email to reset them. Ive sent it various times but it doesnt arrive. please help I need this app for school!!!
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
every time i want to update my phone, i see an alart message saying that the firmware file is corrupted...what do i do now....i am using 5.1.1 and it is jailbroked.......i face the same problem while restoring......plz help.....TOUFIQ
Jailbroken phoned are not supported here. Anything could be wrong with it - it is jailbroken.
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When I try to download a song from iTunes or try to buy an App, or even purchase an extra set of lives on Candy Crush (!), I get an error message - 'Unknown Error'. Anybody have any ideas?
Try this and see if it helps. Refresh your iTunes account. Sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to purchase again. -
hi i am interested in how to buy an app in app store if i dont have us credit card. when i try to buy an app it says to fill in billing information and when i fill my card specs. it says that its incorrect. so what can i do to buy an app? plz help really important cant buy anything : (
p.s. sorry for bad englishIf you are not in the US with a US billing address and payment method then you can't buy items from the US store - you need to be in a country to use its store.
Does your credit card work with your own country's store ? For it have a chance of being accepted the credit card then needs to be registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, and to have been issued by a bank in the country where you and your iTunes account are.
What's the actual error message that you are getting ? -
Why does it say when i try to buy a app it says wrong payment method
why does it say when i try to buy a app it says wrong payment method
rick284 wrote:
why does it say when i try to buy a app it says wrong payment method
You need to Contact iTunes Customer Service and request assistance for an answer to your question.
Use this Link > Apple Support iTunes Store Contact -
In AppStore.app for some reason when I try to update my apps, it asks for the wrong user account than the one that I am logged in with. This makes me unable to update my apps
You would have downloaded those apps with the wrong Apple ID then created a new Apple ID which is the on you are on now. This is acting as normal because all content downloaded from the iTunes and App Store is attached to the Apple ID it was downloaded with. To stop this you would delete the apps and redownload them with your current Apple ID you are signed in with.
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I try to update my apps but I get the following message: 'Your account is not valid for use in the Ireland store. You must switch to the Polish store.' I've never been using Polish store only Irish.. How to solve the problem?
Try going to the bottom of the Featured tab in the App Store app on your device and tap on your account id, tap on 'View Apple ID' on the popup and log into your account, and then select the Country/Region section and select Ireland.
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I updated my iPhone to the new IOS6 and my awesome Google map app was replaced with the sucky, horrible, awful Apple map app. I want my Google navigator map app back!!!!!!
I agree. I liked the previous map app. The version 6 app is powered by tomtom, I think. No more street view. I don't care for the new overhead view when dropping a pin. Plus, the current map app doesn't have the local points or data base that the google maps app had. Too bad I can't go back to the old map app.
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When i try to buy an app from the app store it ask for my billing imformation and when i type everything in it tells me the imformation does not match my bank records. Ive also tried using my wifes card to buy apps and it says the same thing. Any ideas?
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Are you putting in the address where the bank sends the monthly statement?
Apple's servers are very picky about the format of the address. If you live in the USA, then the server is expecting the style that the US Postal Service uses. One way to do this is to use the USPS ZIP Code lookup service;
https://tools.usps.com/go/ZipLookupAction!input.action
Enter the address to look up the ZIP code and then copy the exact USPS output into your iTunes account information.
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