Excel 2013 Conditional Formatting problem

Hello!
A customer of mine has recently transitioned from Office 2007 to Office 365. This has been a major hurdle for them, and they're still experiencing some issues with things not behaving the way they used to. I'm not an Excel expert, so I have no idea if the
following issue is some sort of bug or compatibility issue, or if the user is just expecting behavior that isn't going to occur in this version of Excel.
She has a spreadsheet that she uses to schedule people. She uses conditional formatting to change the color of numbers based on their size. For example, everything less than 2 is red, everything between 2 and 4 is green, etc.
So, let's say she has two rows that have been formatted already. Then she adds a third row, inputs the data, then highlights the entire row and tries to format it. Once she adds her rules and clicks "Ok", that row is formatted...but rows 1 and
2 have now been cleared of all formatting. So basically, she can't format things on the go, as she puts them in, she has to format everything at the same time, every time.
It doesn't happen to every row that has already been formatted. If she has 20 rows that are formatted, sometimes only 2 of them will lose their formatting after she applies her rules to a new row. It's usually the rows that are right next to the new row.
I have very little experience with Excel conditional formatting, so I don't know what would cause this, or if there's a fix or workaround. Also, I'm not sure if I'm explaining it clearly. Any help or suggestions would be welcome!

Hi,
According to your description, this issue seems occur with the special spreadsheet. In my view, it might be more related to the file itself, such as incorrect range with conditional formatting rule, double rule with same cell range or other.
would you like to send the sample file to me ([email protected]) if possible? I want to test it.
Regards,
George Zhao
Forum Support
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Is there any way to make this process work the way it does in earlier versions of Excel that support MDI (Multiple Document Interface)?
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1) I'd like to understand the new Excel object model more thoroughly. Can anyone suggest a book?
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Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "[email protected]"

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TechNet Subscriber Support
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Mike Yin
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