Excel Addin issue

Hi There,
I am wondering if the issue happens to others or not, but some of our excel addin users have the following issue:
They use Excel addin Lock, send and unlock the data, however when they do "Retrieve", there is nothing showing up at excel. (default calculation is executed before the retrieve). However the other users can retrieve from their excel addin.
Sometime when excel is restart then retrieve works.
Any idea?

1.User is able to login to the application but when trying Essbase->retrieve nothing is displayed.So, No problem with the user .... but have you used admin credential and tried?
2. I took some combination and tried to retrieve but nothing is displayed..no data. No error message also. Have you checked the sessions of a user who is unable to retreive the data??What i mean is session created for that user ???
3. Now user is receiving "Runtime error 53". file not found "essxcln.xll"I think the file Essxcln.xll is not there...Check in Hyperion->bin->"Essxcln.xll" it should be there...
if it is available open excel template and goto->tools->addin->Hyperion->bin->select "Essxcln.xll" and click "okay"
1. Which version of essbase are you using ???
2. Have you tried in Different system with similar configuration...??
Edited by: Prabhas on Aug 31, 2011 3:22 AM
Edited by: Prabhas on Aug 31, 2011 3:27 AM

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