Exception code: 0xc0000005 while installing application using ClickOnce

Question

I am trying to install a .Net application using ClickOnce technology. The software is hosted on a webserver and is installed on my local machine. After downloading the package, the installer exits without a message. On checking the windows event logs,I get
the error below
Faulting application name: RightNow.CX.exe, version: 14.2.0.131, time stamp: 0x52f97d97
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x47890000
Faulting process id: 0x14b0
Faulting application start time: 0x01d057f486a99722
Faulting application path: C:\Users\<>\AppData\Local\Apps\2.0\CKBZHX19.3W3\CT839ER7.EKJ\righ..abcd_48ad3057c253cb4a_000e.0002_46564157f66daf8c\RightNow.CX.exe
Faulting module path: unknown
Report Id: c4601ea7-c3e7-11e4-be8b-f0def10913fd
Faulting package full name:
Faulting package-relative application ID:
I have tried it on other systems where the application can be deployed succesfully, so the package on server is not corrupt.
Using Windows 8 64-bit, IE 10 RTM
I did check some posts, but could not find anything relevant. Can you point me in the right direction?
P.S. I do not have developer access to modify the package, but have admin access on my machine.

Answer 1

Hi Win8FanBoy,
As you can't modify the package, I suggest you checking if the application can be executed well in your win8 machine without the installer. You could get the application, run it directly in your machine. then check if it would be corrupt.
If it still be corrupt, I'm afraid that you have to access to modify the package to make it compliant with win8 64-bit.
Best regards,
Youjun Tang
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