Excessive Dragonvale charges

Has anyone disputed the excessive charges for some of the In-App purchases on Dragonvale? I was not notified of any charges when in the game and then realized that some of the selections in the game were actually $99.99! Any experience out there disputing charges in this type of situation?

Apple can take a hike. I’ve lost all faith. £1000 bill in one evening for a game my son was playing.
I have never been so fond of a company and so quickly put off in my life. What are Apple playing at allowing this to continue. Over £1000 in one evening!!! Many of the purchases were £69 each for virtual food and gems. The app and Apple iTunes allowed repeated high value purchases by my 9 year old son and his friend!!
How can Apple justify this? They had better issue a full refund. I have complained bitterly. I have had to cancel my card as iTunes wouldn't let me remove the card without entering details of another (like I am ever going to want a live credit or debit card on an iTunes account ever again!!).
Sure, my son has been seriously reprimanded, but surely a game aimed at young children shouldn't be allowed to allow this?!! It's irresponsible of Apple. My wife had no idea this could happen when she let the password slip.
I am so upset by it that even if I eventually get a full refund (it is talking Apple a long time to reply) I am planning on selling my iPhone and iPad in favour of android. Best to vote with feet I say and I am quite impressed with the latest android devices.
iTunes billing system for music et all is so out of touch now. After this abuse of trust I am sick of Apple. I have been a real fan for so long too. A great shame. But to be presented with a £1100 bill headed iTunes for gems and food was just deplorable and unforgivable.

Similar Messages

Excessive data charges

We have had the device since August. Loved it in the beginning. The past three months we have had EXCESSIVE overages (30GB over)- with minimal notification from Verizon. When I call to get help all they say is someone is using the data. They can't "see" where we have been on the web. I signed up for notifications and recieved some of them. According to Verzion it is only a notification and it my responsibility to log on and check usage. In 40 minutes we used half of the data for the month and Verizon has been of no help. Does any one know if there is something I can set on the computer? We have a HP TouchSmart. Thank you

Normally background updates are what get people in trouble with thier data plans. If a computer is connected to the internet it will check to see if updates are available and download them in regular increments. Even worse, if an update fails then most update services will attempt to redownload the entire update rather than pick up where it left off. When you reloaded you most likely set all of your update applications back to the normal configurations and they are wrecking havoc on your plan. You must look through your computer and make sure that all of those automatic updates are disabled or working correctly.
What you should do is request a data log from Verizon. You are correct when you say that Verizon cannot "see" your internet usage but the log is helpful for other reasons. For example you can cross reference the timestamps of the large sessions and try to remember what you may have been doing at that time. Look for trends like large downloads at 3:00 AM every thursday and work your way back from that.
I would also suggest going through the various resets of the MiFi to help clear up any temporary connection issues. The best one for you would be pressing the reset button under the back cover with a paper clip for 10-15sec.

TS1424 how about "the connection error. The game server had an internal error. please try again later". thats what happen to me while i want to purchase a gem in dragonvale aplication and i being charged for the Gem that i never had.

regarding of the game that I playing, its Dragonvale, I plan to buy a Gem. and after I desided to buy, but what happen is that the game centre it self didnt gave me the Gem but instead they said "Connection Error. The Game server had an internal error. Please try again later."
so if thats the case of error transaction..so why the BACKFLIP STUDIOS(DragonVale) charged me to my credit card for the Gem that I never received.
I need to clear this things.

regarding of the game that I playing, its Dragonvale, I plan to buy a Gem. and after I desided to buy, but what happen is that the game centre it self didnt gave me the Gem but instead they said "Connection Error. The Game server had an internal error. Please try again later."
so if thats the case of error transaction..so why the BACKFLIP STUDIOS(DragonVale) charged me to my credit card for the Gem that I never received.
I need to clear this things.

IOS 8.0.2 Excessive Cellular Usage

For 10 years my average cellular data usage per month has been around 250-350MB. Since updating to IOS 8, my cellular usage has gone up to between 1GB and 1.5GB. My daily usage is now in excess of 50MB for which I cannot explain since I disabled almost ALL services from using cellular. With the exception of find my phone and email I do not use iCloud. The applications I use have not changed in the past 3 months. I have checked the cellular data usage page on my phone and although the total amount of cellular data goes up, the amount listed by service only adds up to approximately 10% of the total. I have noted that even over night while on Wifi my cellular usage goes up.
I have done a full device reset with a restore from backup with no effect.
From what I can see from using Techet's "Network Analyzer" and "Status" , apple is maintaining at least two cellular connections to siri.apple.com. With the exception of Siri I don't see any other cellular connections being maintained although I noted that a reboot uses up to 7 MB of cellular data.
With the exception of turning off siri for 24 hours I'm at a loss as to what else to do to isolate my excessive cellular usage. I should also point out that at this point my guess is that this excessive cellular usage is whats draining my battery as well. Prior to IOS 8 I got two full days on a charge, now I get about 10 hours.
I will update this article once I have tested the siri theory.

I have been having the same problem. I average about 100MB of use a day. After switching to iPhone 6/iOS 8, my data usage shot up to 400MB per day.
From the iPhone's data usage tracking function, I realised that the excess data was being consumed by "System Services --> Documents & Sync", and not by any app. Chunks of around 300 MB were being used every day.
Similar to you, my data also goes up even while at home, asleep, and connected to wifi.
I have turned off every option that allows me to block or reduce usage of cellular data, including auto-updates, iTunes Match, background refresh, location services, etc.
I've turned off syncing wherever available, as I back up via iTunes anyway.
My Siri is switched off as well. But the problem still persists.
I've called Apple and they don't have a solution for this. They can only suggest restoring from a backup to see if it works. If it doesn't, they suggest restoring as a new phone.
Apple also refuses to intervene or assist in any way with the excessive data charges, even though I have pointed out repeatedly that the problems only began when I upgraded to iPhone 6/iOS 8.
In the meantime, my data usage is going through the roof and my service provider refuses to waive any of the charges. It is extremely frustrating and I really am at a complete loss as to what to do.

IOS 7, iTunes Match, and downloads to Music -- beware of your first use

I'll explain the situation in a moment. My question for the community is if someone saw a way to avoid this from happening.
I just encountered a perfect storm when I upgraded to ios 7. So far it has cost me $230 in excess data charges.
I am an iTunes Match subscriber.
Before the upgrade to ios 7, ios 6 had an option in Settings -> Music to tell it not to use cellular data. I had cellular data for Music disabled, so many times I'd download a playlist from Match down to my phone and would start this process at home on wifi, leave, and then it would complete later that day when I hit another wifi network.
When I upgraded to ios7, there were some changes in how to control access to cellular data:
(1) Apple removed that control from the Settings -> Music UI
(2) Apple added a menu option called Settings -> iTunes and App Store. In that UI< you have the option of turning iTunes Match on or off, and at the bottom you also have the option enabling cellular data. Just below that, it says "Use cellular data network for automatic downloads and iTunes Match." One of the first things I did after the upgrade, while still on wifi, was turn cellular data off in this UI.
(3) Apple added a UI called Settings -> Cellular, and in there is a UI called "Use Cellular Data For:", and it gives you a list of apps where you can turn cellular on/off for each one individually. Right after the upgrade to ios 7, that list was very short. It didn't have Music or iTunes Match listed, only Mail, Passbook, and a few basic apps.
So after my upgrade, the only place that appeared to control downloads from iTunes Match was the menu in #2, which I had already used to disable cellular data for.
Since I had deleted all my music to make room for the upgrade, I picked a playlist that morning and told my phone to download it. It was about 1GB of music. Then I got on my bike and rode to work woth my phone buried in my bike bag. When I arrived at work, I had a series of text messages from my carrier that I had exceeded my data plan and was now getting charged .25/MB. I was at the very end of a billing month and at the start of my ride only had about 100MB left on my data plan.
So what happened?
Well, as it turns out, the menu for Use Cellular Data For: in #3 above only lists apps once they've used cellular data (except maybe the obvious ones like Mail, Passbook, etc.). And for some bizarre reason, that download wasn't considered "iTunes Match" by ios 7, it was considered a download by the Music app in ios 7. So once I got to work and dug into this, I then found that Music was now listed in the Use Cellular Data For: dialog. So what happened was that I left the house, left wifi, and the phone kept downloading that big playlist on cellular and somewhere, probably right as I was screaming down the hill from my house, the Music app showed up on Use Cellular Data For:. I did some tests with other apps and they only appear on that list AFTER you've used cellular data for them.
Learning this with any other app, or at the beginning of a billing month, would not have been an issue, but my perfect storm of being almost tapped out on my data plan when I left my home wifi network killed me.
I have already contacted my carrier about this, although it's not their fault. I personally think it's Apple's fault for (a) creating a misleading UI for #2 above, and (b) for not listing "Music" in the list of apps in the Use Cellular Data For: dialog immediately after the upgrade.
Anyone else had this problem? If not, and you are an iTunes Match user who has just upgrade to ios 7, you can easily avoid this by downloading one song from cellular to get the Music app to appear in the Use Cellular Data For: list

I am also having problems with smart playlists on OS7 iphone 4s with mountain Lion on my mac
I have two smart playlists, one for music not played in 6 months, the other for zero plays, the other criteria for the lists are media type 'music' and track time ' less than 15 minutes.
These two playlists have 619 items and 108 items respectively in my mac but on the phone it shows 2962 items (for both lists) and a cloud symbol next to the track - although scrolling down, there are some tracks that do not have the cloud symbol - these look like the original 619 and 108 in the lists
Other smart playlists are fine and appear to be not affected

Help me I'm in a tough situation, is there a technical solution?

Apple have previously disapproved my previous version of this issue because I was not clear about my questions, so I have chosen to rephrase them. Despite this "misunderstanding" I was actually asking for technical help and instead got deleted. Please actually read this instead of just reporting it! I do actually have an issue here and I do want help and I feel that I was right to post it here. I don't personally agree that I didn't meet the criteria. But I am trying believe it or not! If you don't want to answer this topic, just move on. Let someone else help me, instead of reporting it, because it's all too hard or seems all too obvious to you what the answers are or you feel it doesn't meet criteria. Some of us don't have all the answers, not even all the obvious ones. My original version was not written in haste or anger, nor did I blame Apple, I also spent time to edit it to structure the situation clearly. I explained my background situation clearly to show my issue was serious and to show how it all fits together. Otherwise the questions just seem lame and pointless. After all I doubt many will be in this same situation which leaves me no where.
Question 1. I already asked this, Can I removed the Apple default apps? I thought I might not be seeing how since there are many hidden features on the iPhone.
Answer 1. Apparently not.
Question 2. Can I control the way apps access the data network? I can't find a way to prevent apps from using it or switching to it when my WI-FI drops momentarily.
Question 3. Is it possible for the mobile provider to turn my data network off while leaving the cellular network active?
Question 4. I'm trapped in a tough spot, is there something "technical" I can do, that I haven't mentioned bellow? There must be something to elevate the situation.
For your information only I have posted the original account I made unedited bellow. I did initial two phrases to G.B. to reduce filtering on Apples forum. I add this here because it explains my situation clearly (or so it seems to me). Please don't take offence that I have added it. Choose to not read it if you will, but don't judge me for adding it. But by reading it I think my questions might look less random or silly:
* Start Background Information *
I have wound up getting an iPhone contract that has me living in a data roaming area for my mobile provider. This is partly due to insufficient knowledge, lack of education in the matter and partly due to the nature of all services in the remote Australian town I live in. The reason I went with this provider in the first place was due to the limited services I could access that had signal in my home and finance. Incidentally all three of them sell iPhones. The first one's cheapest deal is $100 a month for the contract with a lousy deal. The second has intermittent signal in our home, I may have gone with one of their plans if not for the poor signal. The third, which I went with, a fairly good deal for the cash and the cellular coverage perfect all over the property. I have since found out their roaming data network, which I live in is contracted to the first option which own the monopoly and hence the ridiculous mb charges. Occasionally it connects to the second option, but I get the feeling they are also subcontracting off the first! Anyway...
So I live in a roaming data area, It's not international roaming so the phone won't protect me from the excessive mb charges. I started out only using general apps when in WI-FI but found intermittent drop outs which I never noticed happen was causing excessive charges. I have since noticed the signal bars for the WI-FI not change but a spinner indicator ,all very easy to miss. I contacted the network and they refuse to turn off my data network; despite a tech telling me it can be done. So until Apple come to the rescue and put in a feature like the no roaming feature that works for all mobile data connections, that are not the ones belonging to the service provider, I'm stuck turning the phone to aeroplane mode before using any app I don't completely trust. I can see Apples difficulty here, but I would settle for turning all data network off, just leaving the cellular network and WI-FI active. As things are I have to turn phone over to aeroplane mode, then turn WI-FI on then use app, then remember to turn the phone back on when finished. Sometimes I forget for a couple of hours. But I trust some apps or sometimes forget to turn the mobile off. Contacts app got me the yesterday; I was at the post office where I looked up an address and accidentally tapped the address on the card and the maps app loaded up. This is followed by mad stumble to close it before it uses data. So easy to do, also happened using the iPod in the car a few days back. While selecting a pod cast I accidentally clicked "Get more episodes…" and safari loaded, Panic!!! Also what makes it worse, is that I can't remove or hide some apps provided by Apple, like Maps, for example, to reduce the risk of accidental tap. Feel very vulnerable! There is also a risk of forgetting to switch the phone to aeroplane mode when I let a friend checkout the phone or just play one of my games.
So Apple, what are my options? Shelve the phone by leaving phone permanently off turning it into an iPod touch and keep paying through the nose for 2 years? Or G.B. so I can make some changes that would help, I read there is a solution to this issue for G.B. phones, (I'm not sure what impact that would have on my service). But frankly neither of these options I want to follow! I feel trapped!
Also there is nothing disclosing to me what apps have access to what data port. I would feel better if I could see a true list of what each app has access to. Not just on the phone but also on the app store, information detected and provided by hardware and not submitted by the programmer. No offence to all you GOOD programmers out there, but there are many that can't be trusted. An example of my need for this disclosure, does Remote (apple's iTunes remote) access the data network or just the WI-FI? Of course I would ASUME it only accesses the WI-FI. But reading the support page and description for it left me unsure, and it's this unsure feeling that scares me with this whole situation hanging over me. The home pages and the apps themselves are like a mine field to me. Another simple question reflecting this. Does the weather app regularly check for forecast data, or does it only do it when I open the app? What if I mistakenly click it while my data network is active? Sounds harmless doesn't it? But to me a mistake like that adds around $5 to my bill which is already pushing my budget. It would also be useful to be able to control each apps access privileges independently; but I would settle for a simple setting that has them all prompt me for access to the data network instead of just switching to it when there is a short WI-FI dropout.
I love the iPhone but I'm starting to feel I chose the wrong product. It has too many fluent network features (imagine saying that!) and it makes too many assumptions about my situation, most of which are wrong. The iPhone is the wrong product for someone who lives where I live and doesn't have basement full of gold! But I am stuck with this contract, what are my options?
Your's sincerely, life long Apple supporter…

Question 1. I already asked this, Can I removed the Apple default apps?
No. But you can turn off automatic syncing and Push email and set the phone to retrieve mail manually.
Question 2. Can I control the way apps access the data network?
Sort of. Turn on Airplane mode which will disable the cellular modem then turn on WiFi only. With Airplane mode ON and WiFi ON, your phone will only connect to the internet using an available WiFi connection.
I can't find a way to prevent apps from using it or switching to it when my WI-FI drops momentarily.
Apps do not run in the background so they only way an app can attempt to connect is if you have it running. If you do not run the app, it cannot run up your bill. For Apps that have "background" notification, you can turn that option off in the settings for each of those apps.
Question 3. Is it possible for the mobile provider to turn my data network off while leaving the cellular network active?
That is up to your provider. Call them. Go into Settings, General, Network, and turn OFF Data Roaming.
Question 4. I'm trapped in a tough spot, is there something "technical" I can do, that I haven't mentioned bellow? There must be something to elevate the situation.
In the US, you can return the phone within thirty days and void the contract. If you do not have that option, or if you are past thirty days, you can pay the ETF (Early Termination Fee) and void the contract.
I live in a very rural area in the US and I have used all of the techniques listed above at different times. I hope this helps; I "get it" that a huge Surprise! data roaming bill at the end of the month can be upsetting. Try the stuff I listed above and if none of that works, paying the ETF might be cheaper than paying Surprise! bills every month.
Hope this was helpful.

Droid2 data usage jumps from zip to 100's of MB a week

After seeing similar threads with sudden and unexplained data usage, I want to share my problem with one possible SOLUTION!
I was alerted that my account was going over the 150mb limit. I checked online my usage and saw nothing, the usual flat line at zero mb. I assumed it was another sales attempt to get me to up my data service. I rarely even use the internet on my phone (maybe price check at the store) as I always have a laptop or a customer’s fast internet available. BTW - I am an independent IT consultant, MCSE, Novell CNE, HP/Compaq Engineer, and COMPTIA Security Specialist. I admit the phone is a different monster for me. I get a bill with $30 extra charge and go back online (details) to see that my phone started "using" data at up to 144MB at a clip near the end of the billing cycle. I have the 150mb plan. Ouch!!! Now with the new billing cycle, I am on target to hit 3 GB and $400 plus monthly phone bill. I triple checked my settings. Everything is turned off, zero apps (except what came with the phone) are installed. I went to the local Verizon store. They said to turn on my wireless settings and up my data plan to 2 or 3 GB. What??? I don't use the data plan, it was required with that phone. The usage did decrease with wireless turned on, as it was using my clients Internet and my limited satellite (rural) internet. But my phone was still using over 300mg per month average. In the previous week it already racked up 750 mb, with 3 more weeks left on the billing cycle! I felt like I left my credit card in the Verizon 24 hour ATM machine!
SOLUTION: Last night, I went to a 3rd party Verizon store where they really try to gain your business (commission based?). Immediately the rep saw that the phone was using the internet and NOTHING was running. 3G was staying on. Phone was up to date, no apps running, nothing. A call to Verizon and 10 minutes later a hard reset (read lose any all not backed up settings) and the phone calmed down. The bogus data charges have seemed to go away overnight.
Was the phone defective? The software hosed? Why would Verizon not readily know about this symptom?
Question to Verizon: After reading tons of complaints from customers with similar complaints.....
Given that in the last 27 months of owning this phone and hardly ever using any data, and being a Verizon customer for 8 or more years.....Are you going to remove the excess data charges from my bill without a fight?

jerryinparkton wrote:
Question to Verizon: After reading tons of complaints from customers with similar complaints.....
Given that in the last 27 months of owning this phone and hardly ever using any data, and being a Verizon customer for 8 or more years.....Are you going to remove the excess data charges from my bill without a fight?
Answer: possibly, but you will have to contact CS. This is a peer-to-peer forum and you will not necessarily even hear from Verizon on these boards.

Best Practice to clean up WSUS content no longer needed

I have been researching this for days and probably have about 10 hours invested in trying to come to a conclusion and now want some feedback from this group. Below you will find everything I think you might need about my current configuration. I originally
installed my first WSUS server in 2006.Over the years I added new products as needed, changed to express files (seems to have been a bad decision), unselected products no longer needed, and when version 3 came out began running the cleanup wizard monthly.
I have never declined any updates myself and only approved those showing as needed. I watched my content grow to about 65 GB then decided to migrate to a new server. I followed this procedure which worked very well:
http://exchangeserverpro.com/how-to-move-wsus-30-to-a-new-server
After the migration I tested a round of updates and everything was working fine. Then I added Windows Server 2008 (only have one server with this OS) and SQL Server 2008 R2 (only have one server with this OS) products and was amazed when my content went
up to over 100 GB. I decided to remove those two products since only one server needs them and I could update it direct from MS instead thinking it would be easy to recover the space. Was I in for a surprise. No real easy way to do that. From my research these
seem to be the options to do a good clean up on all unneeded content. What do you suggest as the best way for me to proceed?
Option 1: uninstall and re-install fresh
Option 2: reset the content following this procedure:
http://blogs.technet.com/b/gborger/archive/2009/02/27/what-to-do-when-your-wsuscontent-folder-grows-too-large.aspx
Option 3: reset the content following this procedure: (I tested this on my old server and steps 1-4 took about 90 minutes)
1. Decline all previously approved updates. (Yes, all of them. Even the ones you want.)
2. Run the cleanup wizard -- this will remove files in the WsusContent folder.
3. Change the approval of all DECLINED updates from declined to "Not Approved" (and apply inheritance).
4. Run the cleanup wizard again -- this will decline all expired updates.
5. Re-approve needed updates. Content will be re-downloaded.
I do plan to remove the express files option first to reduce the amount of space needed for storage. If you see anything else in my config that should be tweaked please let me know. Thanks for any and all feedback. I appreciate you taking the time to read
this and respond.
My configuration follows:
1 Gbps switched network infrastructure with 10/10 fiber internet access
WSUS – current environment – 1 physical server also used as a file share server for user files
Windows Server 2008 Enterprise (x86)
Dual Intel Xeon 2.8 Ghz
2 GB Ram
1 Gbps Nic
136 GB hard drive for DB and WSUS Content files (currently DB=1.5 GB, Content = 108 GB)
WSUS Server version: 3.2.7600.226
Using the Windows Internal Database (I do have a SQL Server 2008 R2 server available now)
128 Computers in 13 groups manually assigned but computers are directed to this server via GP
(all Servers and 90% of workstations are current on updates through last month)
3189 Updates installed/NA
139 Updates needed
919 Updates with no status
Configuration options:
Update source – Microsoft
Products – Office 2003, Office 2010, Windows 7, Windows Defender, Windows Server 2003, Windows Server 2008 R2, Windows XP (previously selected but no longer needed: Office 2002/XP, SQL Server 2008 R2, Windows 2000, Windows Server 2008)
Classifications – critical, definition, security, service packs, update rollups, updates
Update files and languages – store locally, download only when approved, download express installation files, English
Automatic approvals – above classifications for test group which includes one computer with each of the following OS’s: Windows 7, Windows Server 2003, Windows Server 2008 R2, Windows XP
After those machines are tested then I approve and install needed updates for the server group (8 machines total) which include Windows Server 2003, Windows Server 2003 R2, Windows Server 2008 R2, Windows XP
After those machines are tested then I approve needed updates for all computers and let the users install them

Hi Lawrence,
How did you go with creating the FAQ?
Shortly after this thread was last active, I was acquired by SolarWinds, and shortly after that we created PatchZone.org. I've published a lot of this "FAQ" information as blog posts to that site. If you know of anything that's missing, please let me know.
It seems that finding definitive information on doing "proper" maintenance on WSUS is still hard to find and conflicting.
I don't know about "conflicting"; the process is pretty straight forward. But it has been hard to find. Truth is, until a couple of years ago it wasn't even required, but the voluminous number of updates now published in the catalog make it necessary. I posted
a series of blog articles at patchzone.org addressing this very issue.
Here in Australia the majority of businesses are on download limits with ISPs, so we have to be very careful about what we do with cleaning up WSUS, as it can lead to expensive excess data charges!
Cleaning up WSUS will **NEVER** lead to excessive data charges; failing to properly administer and manage the server absolutely will do that!
If you decline the updates that are no longer needed in your environment, isn't there a risk that, should somebody join or re-join an old computer to the network, the computer will never be identified as needing potentially critical updates? Would it be
a better option to change approved updates, that are no longer needed, to unapproved?
Absolutely! A critical observation, in fact. This is why only updates that are
superseded should ever be declined. Updates that are NOT superseded should not be declined, but merely left in a NotApproved state so that if a computer is introduced to the network that requires one of those updates, you would be able to readily determine
that fact.
Surely this would mean the update will still be cleared out after running the clean-up wizard, but, should somebody attach or reattach an old computer to the network it will still be identified and targeted for the correct updates?
Actually, no. Only if you explicitly decline an update, or if the Server Cleanup Wizard declines an update, will the files associated with that update be physically removed from the filesystem. If you merely remove the approvals, the files previously downloaded
will remain. This, then, brings attention to the conditions under which the Server Cleanup Wizard will DECLINE an update. In order for the Server Cleanup Wizard to decline an update it must either be expired or superseded. Furthermore, superseded updates must
be NotApproved, the replacement update must be Approved, and the superseded update must have been 100% Installed/NotApplicable for at least 30 days.
Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
SolarWinds Head Geek
Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
http://www.solarwinds.com/gotmicrosoft
The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

Data overages since updating to iOS 6 - fixed and solution

How do I go from 300mb per month for the past year to 3 gigs in one month? iOS 6 and podcasting being removed from the OS.
After updating my 4s with iOS 6, my data usages more than quadrupled from 300-400mb per month in the past year to 3 gigs in a month since updating. My usage was the same. So I decided to monitoring my daily usage and made it a point not to use the 3g and was getting 100-200 mb a day in usage still. Then I realized that ever since podcasting was removed from the OS and made into an seperate app it was checking and downloading podcasts automatically even when wifi wasnt available
I did the following and my usage is back to normal again.
Setting>Podcasts> Turn off Sync Subscription and Turn off Use Cellular Data (I had this turn off, even when I was getting overages)
Also do the following:
Launch the Podcast App
Go to Library>>For each podcast> Expand the settings by clicking the "right arrow" next to podcast name and uncheck auto-download. There seems to be a bug that when "Auto-Download" is check it downloads whenever a podcast is available even though iOS 6 was told not use cellular data for downloading in the setting above. I also think the app is refreshing and check for new episodes through the 3G as well
I now go into each Podcast and manually download each new episode when I am near a wi-fi connection (Make sure the 3G icon is replace by the wifi icon on your iphone).
You can still force the podcast to use 3G by manually downloading them when wifi isnt available.
Hope this helps and they fix it.
AT&T told me before I figured it out, it was not their problem and apple told me there are no issues with sudden overages with iOS 6.
Happy Podcasting,
Bang P.

Apple told you there are no excessive data usage issues with IOS6? Haha, that's typical, did you tell them to simply search their discussion forums for "IOS6 excessive data usage"? They'll discover massive amounts of people complaining about this very issue, including myself. But that's Apple for you, never admitting to a problem, always pretending to be perfect. Meanwhile, millions of users are going to be shocked when they get their November bills and notice they've incurred excess data charges. Thanks Apple, after the maps fiasco I thought you couldn't get any worse, I guess I was wrong.

Major Problems since day one

Posting this on behalf of my mother. (who BT have cut off in the course of an ongoing dispute over payments). Since she signed up with BT, There have been a number of issues, ranging from deceptive selling practices, refusal to provide sales call transcripts, breach of contract with regards to payment terms, outright hopeless customer service, both with regards to addressing problems, alongside a lack of proactive company-client interactions, and finally, the complete removal of all service whilst payments are in dispute, effective leaving my other unable to contact BT - her supplier - from her own home - this effectively acts as coercion on BT's part.
My mother signed up to BT as a result of an inbound sales call, where BT's representative and my mother, to our joint best knowledge (as BT have yet to send recordings and transcripts of the call) that my mother could both a) Pay her bill monthly, as opposed to quarterly, and b) that the package my mother was signing up to included unlimited broadband. My mother later phoned BT to sign up after comparing the deal she had been offered with her current TalkTalk package.
While my mother admits she cannot recall the exact content of her inbound call, it should be remembered that she had discussed terms with a representative prior to the call, and was in her knowledge, agreeing to those terms. If the BT representative she was in contact with when she made contact did not correct my mother, or firmly outline the terms, BT can arguably have been seen as changing the contract terms without notifying the signing party - a practice which is, to my knowledge, illegal, and if not, certainly immoral, and not a good way to conduct business.
The main sticking point is the broadband charges, which are the charges in dispute. My mother signed up under the presumption that she was on the unlimited option (later discovered to be option 3) due to the household being heavy users due to the data using devices in the household at the time being as follows:
2 games consoles with online capabilities
3 smartphones
1 desktop computer -mine- with a premium Spotify account, regularly used
Another desktop - my sister's - which streamed a large amount of content through iPlayer and YouTube
1 laptop, belonging to my mother's partner, with a recently opened Spotify Free (unlimited ad-supported streaming for 6-months) account, again resulting in a large amount of streaming
With this in mind, my mother had been led to believe that she would be on a similar package to her TalkTalk package at the time, which had Unlimited broadband (Subject to fair use). Given that the representative which made the outbound call which started the process, to our knowledge, confirmed both terms and prices, this could be considered as an oral contract - legally binding in both Scots and English Law - meaning that any changes made without notification would surely render the contract null and void.
My mother and the household then proceeded to use the service on the assumption that it was an unlimited one. The first sign of trouble arose when the first bill arrived after 3 months as opposed to after the first, despite the terms agreed being monthly payments. Whilst the bill stated that my mother was signed up to option 2, my mother didn't contemplate that this was a lesser package than the one agreed to, and instead thought that the abnormally high bill was down to installation charges etc. and thus, the household continued to use the service on the assumption of it being an unlimited one.
When the 2nd bill (April 2012) came through, it became clear that the bill was high due to usage above the download limit - a limit which my mother was unaware existed, due to her being under the impression that the terms she had agreed to included unlimited broadband. Whilst BT have pointed out that they sent notifications to my mother's BT account, My mother feels that it would have been good customer service to phone her and make her aware that the package she was on wasn't adequate -mainly because it wasn't what was agreed to- and if she would like to upgrade - to the package she had agreed to.
My mother refused to pay this bill until the issue was addressed, and indeed she offered to pay the price differential between option 2 and option 3. Bearing in mind my mother had been mislead, this is arguably, on her part, a noble gesture.. BT instead refused to agree to this course of action and instead blocked both in and outgoing calls; Stopped BT vision; and cut off her broadband. This was temporarily resolved when my mother pointed out that the payments were being withheld due to a dispute, and service continued until a couple of days ago, when all services were again discontinued. This includes the ability to contact the emergency services, as my mother found out when my estranged father – under a non-harrassment order and just released from prison – attended the house, leaving my mother unable to contact the police, potentially putting her life at riskWhilst I understand that this is BT's prerogative, I wish to point out that they steadfastly refused my mother's resolution. Her contact with BT's Call centres has been, to put it lightly, unconstructive, with Call centre reps acknowledging that the charges WERE excessive, but that Management were unwilling to budge. This to me, smacks of a deliberate attempt to NOT resolve the problem by BT.
As my mother's attempts at engaging with BT customer service have been unproductive, I have offered to take it up on her behalf.
To summarise:
My mother was missold a service after having been misled -whether by accident or by design- with regards to her contract (Oral contracts being binding in both Scots and English law)
My mother was notified of going over "broadband limits" which she should not have been subject to, through a channel she was not aware of.
BT actively placed my mother in harm's way by cutting off ALL services – including contact of the emergency services from the landline – without any notification
My mother's most recent bill, dated June 2012, contains the following charges:
BT Home Hub 3.0
13 Jun 12
You have left BT Total Broadband within 12 months ? so this charge is for
the cost of your broadband equipment
£46.00
Broadband and Calls
13 Jun 12
You cancelled this service while on contract - so this charge is for your
Package to the end of your contract
£148.93
Broadband Access Service
13 Jun 12
This charge is for the cessation of your Broadband - for further
information please see http://www.bt.com/ceasecharge
£30.00
Final Payment for Vision+ box
13 Jun 12
You cancelled your BT Vision service whilst in contract - so this is the
deferred payment charge for this service.
£199.00
BT Vision Unlimited contract for 12 months
13 Jun 12
You cancelled this service while on contract - so this charge is for your
TV to the end of your contract
£10.06
All pertaining to consequences of cancellation
+ excessive usage charges (£50 for the period April - June 2012 inclusive)
+ £78.59 in what, to my knowledge, is the disputed payment for excessive broadband
+ the following
Other one-off charges
16 Apr 12
Charge for reconnection of line after outgoing calls were barred
£12.00
Late payment charge
£7.50
the total of the above comes to £582.02 . However, due to my above point, Any payments with regards to cessation of contracts are arguably null and void due to the nature of the contract (altered without consent of the signing party). none of the goods or services above would have been used or sought under the terms BT were apparently working under. In consideration that the above value is more than that of the bill itself, my mother would be happy with the following:
1: A written apology, resumption of her services ( Free Evening and Weekend calls, BT Vision) PLUS a complimentary upgrade to BT Infinty option 2 Broadband services at the rate of BT option 2 until October 2012, at which point my mother is free to either continue using the service at the rate advertised as of June 21st, 2012; or to cancel her BT services without pain or penalty - including but not limited to package cancellation charges; service cessation charges; charges for equipment, and any and all other charges triggered by contract cancellation
OR
2: A written apology; cessation of any and all services without pain or penalty - including but not limited to package cancellation charges; service cessation charges; charges for equipmentl and any and all other charges triggered by contract cancellation; a refund of £46.92 - the difference between the bill, and the charges pertaining to cancellation of the breached contract. + A £50 goodwill payment in acknowledgement that BT's actions actively placed her in harm's way
My mother is open to discussions with BT at the email address provided to the company. Contact details removed from public forum... - Mod
This post also serves as 8 weeks notice from today (June 21st, 2012) prior to the opening of a dispute with the Communication's Ombudsman as required by Ofcom for the filing of a complaint to BT's ADR scheme. In addition to this, an edited version of the post will be sent to media which deal specifically with consumer rights if there has been no contact prior to July 12th, 2012. these will include, but are not limited to BBC's Watchdog.

Hi Ross,
If you would like the moderator team to investigate this for you, please fill out our contact form (the link to which you can find in my profile in the "about me" section) and we'll see what's going on with your mother's account.
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Deprication is posting as debit for an asset.

Dear All ,
1. one asset created at with Gross amount-20,28,383.00 with planned depreciation amount 450751.78 . and upto december 08 depreciation calculated properly.
2. In month of Jan 2009 you have add RS 106,360 with ord deprication amount-23 635.55 by T.code- AIBU .
3. After this entry , Plan deprication value has changed from Rs 450 751.78 to Rs 23 635.55.
4.Upto december Rs 281,719.86 charged as deprication and now depriction plann amount Rs 23 635.55 only so system find excess depriciation charged .
5. In month Jan deprecition run it has debit as Rs 263993.19 ie (281719.86 -23635.55).
Please help me how to correct it.
Thanks,
Manas Kumar.

HI AP,
No, same depreciation key and no changed in deprication key.
Manas

About Document type: RE vs G2

Dear forummates:
I am working in SD (again), as I have been working in other SD areas in the past, I have a doubt about billing: The standard Return process: In my country every return must be documented with a Credit Note. As far as I have been researching the return process (Doc.Type RE) ends in a Credit Memo. It is required that this process ends with a Credit Note after the Credit Memo?, what depends on?
Tnahks,
Edited by: Francisco Maureira on Sep 22, 2008 3:05 AM

Hi,
As a terminology Credit note and Credit memo both are same and have same treatment in the accounting side. In case of customer returns, credit note is issued to the customer for return material and in case of any excess amount charged the customer then those times credit memo is issued.
Regards
Goutham

Iphone 5 and cruising

Hoping someone could help me with the correct answer. I have called Verizon Wireless 3 different times and got 3 different answers.
It's simple.....I am taking my Iphone 5 on a cruise with me. I want to have access to be able to make or receive a phone call in case of an emergency, but also want to text home a couple of times a day to check on things. I know there are extra costs associated with both...2.49 per minute on a call and 50 cents to send a text, 5 cents to receive. I have no problem with that and really only plan on a couple of texts a day. Will avoid calls at all costs.
Last year I had a different phone and texted from my cruise and my bill was about $20 more for that, but now I have a smartphone and want to be sure that I wont be running up hundreds of dollars.
So here's where I need help....
The thing I dont want......I DON'T want excessive data charges, as I will not be using any apps, facebook, checking email etc.
If I understand all that I am finding when I search for the answer, the only think I have to do is make sure that roaming data is OFF....is that correct?
With roaming turned off, apps cant update, email wont come through etc. because I wont be connected to any data network, but I will still be able to use the phone and text.
Anyone know? Finding all different answers on the internet and here in Apple support....some say just turn off roaming, others say turn off roaming and cellular data, others say turn off fetch for email...so confusing.
I dont need the advice on airplane mode, that turns everything off completely, so I thats not an option...I still need phone and text...
Thanks to anyone who knows the exact answer to this....I hope someone does!

Paul,
Thank you so much! It was so frustrating getting so many different answers. So by turning off that one option, I will not incur ANY data charges, but will still be able to use phone/text while on vacation.
No worries about apps updating, email pushing etc?
Again, thanks!

How do I turn off Apple Apps?

How do I remove the Apple apps that I don't have any use for? I can remove the ones I downloaded but not Apples. I looked all through iTunes as well and can't turn them off there. Is this deliberate?

Thanks for your response regarding this specific part of my issue. That's a pity because I'm an tricky situation.
I have wound up getting an iPhone contract that has me living in a data roaming area for my mobile provider. This is partly due to insufficient knowledge, lack of education in the matter and partly due to the nature of all services in the remote Australian town I live in. The reason I went with this provider in the first place was due to the limited services I could access that had signal in my home and finance. Incidentally all three of them sell iPhones. The first one's cheapest deal is $100 a month for the contract with a lousy deal. The second has intermittent signal in our home, I may have gone with one of their plans if not for the poor signal. The third, which I went with, a fairly good deal for the cash and the cellular coverage perfect all over the property. I have since found out their roaming data network, which I live in is contracted to the first option which own the monopoly and hence the ridiculous mb charges. Occasionally it connects to the second option, but I get the feeling they are also subcontracting off the first! Anyway...
So I live in a roaming data area, It's not international roaming so the phone won't protect me from the excessive mb charges. I started out only using general apps when in WI-FI but found intermittent drop outs which I never noticed happen was causing excessive charges. I have since noticed the signal bars for the WI-FI not change but a spinner indicator ,all very easy to miss. I contacted the network and they refuse to turn off my data network; despite a tech telling me it can be done. So until Apple come to the rescue and put in a feature like the no roaming feature that works for all mobile data connections, that are not the ones belonging to the service provider, I'm stuck turning the phone to aeroplane mode before using any app I don't completely trust. I can see Apples difficulty here, but I would settle for turning all data network off, just leaving the cellular network and WI-FI active. As things are I have to turn phone over to aeroplane mode, then turn WI-FI on then use app, then remember to turn the phone back on when finished. Sometimes I forget for a couple of hours. But I trust some apps or sometimes forget to turn the mobile off. Contacts app got me the yesterday; I was at the post office where I looked up an address and accidentally tapped the address on the card and the maps app loaded up. This is followed by mad stumble to close it before it uses data. So easy to do, also happened using the iPod in the car a few days back. While selecting a pod cast I accidentally clicked "Get more episodes…" and safari loaded, Panic!!! Also what makes it worse, is that I can't remove or hide some apps provided by Apple, like Maps, for example, to reduce the risk of accidental tap. Feel very vulnerable! There is also a risk of forgetting to switch the phone to aeroplane mode when I let a friend checkout the phone or just play one of my games.
So Apple, what are my options? Shelve the phone by leaving phone permanently off turning it into an iPod touch and keep paying through the nose for 2 years? Or Gaol Break so I can make some changes that would help, I read there is a solution to this issue for gaol broken phones, (I'm not sure what impact that would have on my service). But frankly neither of these options I want to follow! I feel trapped!
Also there is nothing disclosing to me what apps have access to what data port. I would feel better if I could see a true list of what each app has access to. Not just on the phone but also on the app store, information detected and provided by hardware and not submitted by the programmer. No offence to all you GOOD programmers out there, but there are many that can't be trusted. An example of my need for this disclosure, does Remote (apple's iTunes remote) access the data network or just the WI-FI? Of course I would ASUME it only accesses the WI-FI. But reading the support page and description for it left me unsure, and it's this unsure feeling that scares me with this whole situation hanging over me. The home pages and the apps themselves are like a mine field to me. Another simple question reflecting this. Does the weather app regularly check for forecast data, or does it only do it when I open the app? What if I mistakenly click it while my data network is active? Sounds harmless doesn't it? But to me a mistake like that adds around $5 to my bill which is already pushing my budget. It would also be useful to be able to control each apps access privileges independently; but I would settle for a simple setting that has them all prompt me for access to the data network instead of just switching to it when there is a short WI-FI dropout.
I love the iPhone but I'm starting to feel I chose the wrong product. It has too many fluent network features (imagine saying that!) and it makes too many assumptions about my situation, most of which are wrong. The iPhone is the wrong product for someone who lives where I live and doesn't have basement full of gold! But I am stuck with this contract, what are my options?
Your's sincerely, life long Apple supporter…

Broadband usage suddenly rocketed - can anyone hel...

Hi All
We are on Infinity1 so have 40GB/month broadband usage. We typically use 15GB per month. The main use is internet surfing, EMail etc. We have 2 iPhones and 1 iPad.
Just after Christmas, we got a second iPad and a smart TV. We watched a single HD film on the TV through Amazon Prime (Red2 - think it's a couple of hours long). I was off work for a week and did a lot of surfing, but we haven't downloaded any other TV and have spent less than 1 hour streaming YouTube.
We have now exceeded our 40GB limit and are incurring penalty charges.
I'm pretty annoyed as the second warning EMail ("you have reached 38GB") was received last night, and looking at the usage monitor online, we had already clocked up 41.69GB and that was a 24hours out of date anyway.
I don't see why we've used so much bandwidth. We streamed a single HD movie (say this was 5GB) and maybe we are surfing for 30 mins per iPad in the morning, and 2 hours per iPad in the evening, with the phones downloading EMails etc through the day when we're home. I did also have some windows updates download and install yesterday, but the damage had already been done so it won't be due to that.
Our contract is up for renewal in April so I don't want to switch to unlimited broadband right now as it will lock us in for another 12 months. Where is our high usage coming from? It doesn't make sense that we're on track to use 3x what we normally use and the only difference is a single streamed movie and one more iPad which is used for a small amount of surfing.
Can anyone help please? Normal settings apply to the router and I'm happy the security is ok (ie the neighbours haven't hacked into our wifi!)
Many thanks.

You can upgrade to unlimited at any time, you do not have to wait untill the end of your contract.. If you have gone over your allowance, and upgrade before the end of the month, any excess usage charges are waived.
http://bt.custhelp.com/app/answers/detail/a_id/36401/~/how-can-i-upgrade-my-bt-broadband%3F
If you were on a discounted package, you may find that the amount of discount will be subtracted from the upgraded package.
You can also try Customer Options on 0800 800 030
They are very helpful when it comes to upgrades, and will usually give you the best deal.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Excessive Dragonvale charges

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