Exchange Upgrade - perfromance degraded

I am on Skewen Exchange ..
I have unlimited up to 8Mb (if only) service ...
Opt 3 ... ADSL2+ unlimited, uncapped
I received the email advising that my exchange was being upgraded and it was due yesterday .. it did not specify to what it was being upgraded.
Yesterday at 6pm DSL went off line fully ... and help desk were zero help.
It came came back on after a 14 hr outage .... with a lovely email telling me I have been upgraded.
Prior to upgrade my ip profile was 3000kb and typical throughout was 2400kb
Now my ip profile is 780kb and throughput is only 644kb ...
How can I find out what the upgrade was about ... and how can I improve things .... Help desk say ' just wait up to 10 days Sir, and things will be as good as they can be'
644kb is terrible perfomance fo £28 a month

BT speed test
Best Effort test
download speed 417k
acceptabel; range 400- 1000kbps
DSL connection 976k (downstream) 780k (upstream)
IP profile 750k
Upstream test
upload 644k
ipprofile 780k
Don't have any BT router - they don't work with company VPN
stats on my Netgear router DGFV338 show:
[DSL Modem Stats]
US Connection Rate: 780 DS Connection Rate: 977
DS Line Attenuation: 57 DS Margin:  13
US Line Attenuation: 35 US Margin:  5
US Payload :  41504736 DS Payload:  85641984
US Superframe Cnt : 853309 DS Superframe Cnt: 853309
US Transmit Power : 0 DS Transmit Power: 0
LOS errors:  162 SEF errors:  1
Errored Seconds: 14365 Severely Err Secs: 252
Frame mode:  0 Max Frame mode:  0
Trained Path:  1 US Peak Cell Rate: 1839
Trained Mode:  16 Selected Mode:  1
ATUC Vendor Code: 54535443 ATUC Revision: 3
Hybrid Selected: 3 Trellis:  1
Showtime Count:  1 DS Max Attainable Bit Rate: 1084 kbps
BitSwap:  1 US Max Attainable Bit Rate: 1200533 bps
Annex:    AnxA psd_mask_qualifier: 0x0000
Power Management Status: L0 DS HLINSC: 0
US ACTPSD:   -345 DS ACTPSD: -366
Total init. errors: 36 Total init. timeouts: 0
Showtime init. errors: 0 Showtime init. timeouts: 0
Last showtime init. errors: 36 Last showtime init. timeouts: 0
ATUC ghsVid: b5 00 54 53 54 43 05 10
T1413Vid: 00 00  T1413Rev: 00  VendorRev: 00
ATUR ghsVid: b5 00 54 53 54 43 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
[Upstream (TX) Interleave path]
CRC: 8 FEC: 8987 NCD: 0
LCD: 0 HEC: 36
[Downstream (RX) Interleave path]
CRC: 141419 FEC: 12904125 NCD: 0
LCD: 0 HEC: 0
[Upstream (TX) Fast path]
CRC: 0 FEC: 0 NCD:
0
LCD: 0 HEC: 0
[Downstream (RX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[ATM Stats]
[Upstream/TX]
Good Cell Cnt: 864682
Idle Cell Cnt: 25821349
Tx Packets Dropped Count: 0
Tx Bad Packets Count: 240
[Downstream/RX)]
Good Cell Cnt: 1784208
Idle Cell Cnt: 31452671
Bad Hec Cell Cnt: 200902
Overflow Dropped Cell Cnt: 0
Rx Packets Dropped Count: 0
Rx Bad Packets Count: 0
[SAR AAL5 Stats]
Tx PDU's: 189989
Rx PDU's: 186872
Tx Total Bytes: 37071542
Rx Total Bytes: 72075162
Tx Total Error Counts: 0
Rx Total Error Counts: 12557
[OAM Stats]
Near End F5 Loop Back Count: 0
Near End F4 Loop Back Count: 0
Far End F5 Loop Back Count: 0
Far End F4 Loop Back Count: 0
SAR OAM Ping Response Drop Count=0

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Exchange upgrade has left me with crippling slow s...

Hi. 1 year of homehub3 speeds usually 3-4 meg. I receive an email telling me of the exciting news of an exchange upgrade. Unfortunately I now have at best 0.5 meg. Call center states I could get up to 20 meg. So far absolutely no change to speed since phone call. Any help appreciated. I pay a lot for this dreadful speed! Cheers Here is home hub summary: ADSL Line Status Connection information Line state: Connected Connection time: 0 day, 08:59:22 Downstream: 576 Kbps Upstream: 1,187 Kbps ADSL settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Fast Noise margin (Down/Up): 37.8 dB / 5.8 dB Line attenuation (Down/Up): 35.0 dB / 16.4 dB Output power (Down/Up): 0.0 dBm / 12.5 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 4 / 80

Hey imjolly. Cheers for the reply. The connection time is low because I have been through the obligatory power cycle procedures and I also disconnected the bellwire etc to try and solve the problem. India CC Rang me back today. When I told them I had seen no improvement he said he would sort it. As you can see I think the numbers look a little more healthy. Just hope the speed stays like this! Will take your advice and ensure no more power downs! Ta. ADSL Line Status Connection information Line state: Connected Connection time: 0 day, 19:06:34 Downstream: 9,875 Kbps Upstream: 1,183 Kbps ADSL settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Fast Noise margin (Down/Up): 6.6 dB / 6.0 dB Line attenuation (Down/Up): 35.5 dB / 16.4 dB Output power (Down/Up): 0.0 dBm / 12.8 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 426260 / 82 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): 0 HEC Errors (Down/Up): 782140 / 137 Error Seconds (Local/Remote): 0 / 47

Upgrade a degraded pool

I know that this is not necessarily the right forum, but the FreeBSD forum haven't been able to help me...
I recently updated my FreeBSD 8.0 RC3 to 8.1 and after the update I can't import my zpool. My computer says that no such pool exists, even though it can be seen with the zpool status command. I assume that it's due to different zfs versions. That should be solved by a zpool upgrade, BUT the problem is that I also have a failed disk. What happens to my data if I upgrade a degraded pool? Furthermore a disk label was lost and zfs tried to replace the disk, with a disk which won't be available once I get the disk re-labeled. I have no clues about what to do... :s
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If you can see the pool with "zpool status", it's already imported. Just replace the failed disk.

Exchange upgrade causing issues with internal wiri...

Recently our exchange was upgraded to accommodate bt infinity and at the same time our broadband started playing up. we called bt and I spent 1.5 hours checking and re checking equipment with the call center. Tests were done with the hub at either end of the internal wiring. All the tests were still showing faults even with hub connected to the test socket. They asked me to leave connected for 24 hours while they monitor the line. They promised to call me back which they did not. I called them again the following day to be told I should have left the hub in the test socket which I was not told the previous day. I then had to wait 48 hours while they monitored the line this time in the test socket. All the tests still showed the fault was still there so an engineer called out.
The hub was still in the test socket when engineer arrived and the first thing he did was hook up his test equipment to the test socket and he stated there and then that there was nothing wrong with the line but it had been throttled down. 2 minute phone call and 10 minutes later broadband was back and working perfectly at the test socket. He checked the internal extention and the faults were being thrown up by an extension that has been in place for 10 years +. He stated to me that the new equipment installed in the exchange was more advanced and did more line checks so, although this equipment has been used for Internet with BT for 10 years it is no longer adequate.
All of this I find understandable but the whole way that BT handled this from day 1 of my first call has been appalling. BT openly admitted that the original engineer calls were handled badly and we were credited £9 for the lack of services we had for overly long time. However we are now, 2 months after this, faced with nearly £130 charge for the engineer visit which, looking back with the info I have now, was completely unnecessary. Had the engineers on the phone bothered to reset the line while hub was in the test socket when they were allegedly monitoring it for 48 hours they could have told me there were no faults on their equipment up to the socket and I would have sorted out the internal wiring myself. Even now I can find mention on the Internet of old wiring causing issues but no specific posts to do with exchange upgrades potentially meaning that you need to upgrade internal wiring or mention by the BT call center itself on any of the calls I made to them. All I was told was that everything up to the main box is BT and everything after that mine but since we have made no changes to the wiring we did not think it was applicable until the engineer arrived and told us what he told us then. Yesterday I called Bt again around 9am to dispute the charge. I was informed that because the fault was with our equipment the charge stands. I explained all of the above and I had my case put to the review team. I was told I would get a call back within 4 hours which I did but the phone rang 3 times and as I answered they hung up. I then got a text saying they had tried to call and asked for me to call back which I did to be told that his computer wasn't working. He took my details and said someone would call me back which no one did. I chased again to be told that someone would definitely call me that day. No one did. I chased again today to be told the decision still stands. He has put to final review and promised a call back within 5 days. Until this is resolved direct debit is cancelled. To the letter of the contract we have with BT this is our charge to pay I know that but this could have been avoided if the information was out there on the net, if the original checks done over the phone were done correctly or if I had been told this directly by Bt themselves prior to the engineer being called out which is why I am posting this here so hopefully no one else falls into this trap.

You're right I'm not connected to the BT infinity cabinet. But the BT Infinity cabinets all still route back through the exchange that I am connected to -
http://www.ichilton.co.uk/blog/phones/faster-broadband-bt-infinity-fibre-to-the-cabinet-coming-to-in...
Quote :
What this modem does is connects using VDSL from your home to the VDSL cabinet using the existing copper wires, on to the DSLAM, back to the exchange (over the fibre) and on to BT’s core network.
Your phone line is then still terminated in the original cabinet for telephony (using the cross connect between the old and new cabinets I mentioned above) and back to the exchange over the original multi pair copper cable as it always has done.
http://www.robertos.me.uk/html/fttx.html
Quote:
FTTC involves BT Openreach installing a new street cabinet near to the existing one and linking the two. They run optical fibre from the exchange to the new cabinet then link individual lines from the old cabinet to the new one and back to get VDSL2 onto the copper connection to the premises. The PSTN phone connection continues to operate over the pre-existing cable from the old cabinet to the exchange. It does not get put onto the fibre connection.
In other words the linkage is Exchange >> Old >> DSLAM in New >> Old >> Premises. (Traffic in both directions of course!)
Presumably the equipment in the exchange cannot stay as it is and is upgraded in the process?

Slow broadband speed after exchange upgrade

Hi,
I wonder if anyone can help. My local exchange was 'upgraded' on 14th August, immediately following that my Broadband speed has halved and never recovered, I used to get approx 7Mbps connection speed with a 5.8 ~ 6.3 Mbps down load speed. SInce then and upto now I only get a connection speed of approx 3.3Mbps with a download speed of around 2.8Mbps.
Since we have BT Vision this is now close to the limit of what it requires to work for on demand content.
I have spoken to BT Technical on a number of occasions. At first they told me it was my router (HomeHub V1) and that I could have a new one if a signed up for another 12 months. Since I doubted this and I also had a Home Hub V1.5 router I swapped to this router and it gave the same results! This was on the 7th September.
Since then I have spoken to BT Technical on a number of occasions, always this involves the same path - get asked whether I have tried different microfilter, connection to the main socket blah blah. Then they check the exchange, it comes up with a CC12 ADQ error, they ask BT Wholesale to investigate, BT Wholesale clear the error, BT technical ring back, ask me if speed is any better, tell them no, they say they will reset the line profile, this makes no difference!
If I ring again then we just go round in the same circle again.
Has anyone got any ideas or can someone sort this out, fed up of pointless phone calls at the moment!
Here are the line statistics from the BT Home Hub (V1.5) as things currently stand.:
Hope someone can help,
Thanks
DSL Connection
Link Information
Uptime:
0 days, 13:08:25
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
664 / 3,327
Data Transferred (Sent/Received) [MB/MB]:
11.57 / 62.47
Output Power (Up/Down) [dBm]:
9.5 / 0.0
Line Attenuation (Up/Down) [dB]:
8.5 / 18.5
SN Margin (Up/Down) [dB]:
11.0 / 27.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 6
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast

Well 12 days later and still no improvement. Changed back to the homehub V1.0 (10 days ago) as the Homehub V1.5 was to unstable and kept dropping connection every few hours.
Spoke to BT technical last Sunday, they agreed to send me a new HomeHub in the end. This has now been lost / stolen during delivery - what a farce. Spoke to BT Technical again last night, went through the same sets of testing same results. Technical this time said I shouldn't have been sent a new homehub anyway as I was not in contract!
Reading through this forum and others it seems that there are a lot of people reporting speed issues (speed halving from original sync/download speed) when exchange has been upgraded to ADSL 2+ and the home hub is V1.0 or V1.5.
The tech i spoke to last night seemed to think it was the homehub but said i wouldn't get another one unless I signed a new contract. Told him there was no way I would sign a new contract when their customer service was so poor and they are unable to resolve problems.
He stated he would reset the I.P. profile. This morning download SNR has shot up to 30db (has got down to 18db) last night and sync speed was lower.
It seems to me that BT know there is an issue with HH V1.0 and V1.5 and ADSL 2+ but rather than send you a new router ask that you sign up to a new contract. This seems partly a ruse just to tie people into another 12 month contract.
My neighbours have the same set up and are experiencing the same problems since the exchange upgrade!

Low ip pofile since exchange upgrade

Just seeking some advice on the following please:
I have had a good stable broadband connection for over a year (around 3.5Mbps downstream). My local exchange (Bishop's Stortford) was upgraded Monday 29th November. Homehub (2A) reset. Currently I have the following:
Line state
Connected
Connection time
3 days, 19:43:32
Downstream
5,191 Kbps
Upstream
588 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
5.9 dB / 4.1 dB
Line attenuation (Down/Up)
49.0 dB / 28.0 dB
Output power (Down/Up)
19.1 dBm / 12.2 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
585848 / 57
CRC Errors (Down/Up)
2127 / 2147480000
HEC Errors (Down/Up)
nil / 87930
Error Seconds (Local)
1213
It's been connected over 3 days and the downstream and upstream figures have been constant throughout. However the IP profile (from BT speedtester checks) has been 350kbps since the exchange upgrade. My questions are would the IP profile be expected to start so low and should it have risen by now? Do I leave it longer? Note: nothing in my setup has changed. This is directly related to the exchange upgrade. Any help much appreciated. Thanks.
Solved!
Go to Solution.

OK thanks - but would the ip profile be expected to start so low compared with the ADSL synch?
Email BT sent regarding upgrade said:
Your line needs time to settle down
For the next ten days or so, your broadband might slow down or even stop now and again. That’s normal and your speed will soon settle down. You can help it along by leaving your BT Home Hub or router on all the time and using your broadband as much as you can for this period.
but no mention that it might be virtually unusable for up to 10 days.

2003 to 2010 Exchange upgrade

We are in the process of 2003 to 2010 Exchange upgrade so that they coexist in the same environment what I don’t seem to be able to find is as follows.
Question can users still access the old 2003 OWA web page after the upgrade integration of 2010 so we don’t have to configure all mobile devices in one hit, or do all users now have to use the new 2010 OWA webpage? In a nutshell will both OWA servers work
side by side?

Hi WillWheatcroft,
Exchange 2010 is smart enough to proxy/redirect requests.
Please read this
https://technet.microsoft.com/en-us/library/bb310763(v=exchg.141).aspx
Regarding OWA
Add a new DNS entry e.g. legacy.domain.com (in both Internal DNS server and external DNS server) which is pointing to Exchange2003
Add that name in the certificate.
Configure redirection or silent redirection.
Please read this http://blogs.technet.com/b/sjimmie/archive/2010/07/09/owa-coexistence-with-legacy-versions.aspx
Thanks, MAS
Please mark as helpful if you find my comment helpful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

"exchange upgrade" now i have 67% packet loss 24...

Following my local exchanges "upgrade" on the 26th of January, my internet is a complete waste of time, my IP profile has been cut in half, and i have had 60-67% packet loss no matter what time of day.
Exchange is Hertford.
Loading even Google takes 3 or 4 refreshes.
"Customer service" in India seem to think the problem can be resolved if I renew my contract. Yeah right!!
So if this is a "care" forum, where is the care for me?

Having finally established that my packet loss was occuring from a BT server and despite over ten hours of calls to "customer help" in India, being repeatedly lied to, fobbed off, and read a script.
I finally got through to a very surprised somebody at BT wholesale who took the issue seriously, having spent over 13 days trying to get action, it got resolved in a day!
My packet loss ceased, however the reset to half IP profile remained, as did my throttled service, to the point I may as well have been on dial up, well I had, had enough!
I requested a MAC code and despite it taking 17 days to get it, not the 5 days as required by Ofcom, I am now free of BT.
My IP profile is reset to where it should be, my service is no longer throttled, and I am now paying only £5.99 a month with plusnet, for the service BT should have been giving me, my line rental is cheaper too.
BT have been a waste of space throughout this whole episode, with the exception of one guy at BT wholesale who was shocked I had managed to get hold of his number, and to give him credit intervened on my behalf when he didn't have too.
BT customer service in India is an absolute disgrace, they work from scripts, lie, obfuscate, prevaricate, are not knowledgeable on any subject, other than contract renewal.
I would rather die a slow and painful death than ever go back.
If you need to check your own line....you can ping it yourself to check for packet loss.
Ping, "pingtest.bt.net" and then traceroute each hop to see where your problem is occuring.
Doing a "whois" on the "bad" hop's IP should give you a "real" world phone number for someone at BT wholesale to plead with.

Exchange Upgrade - Effects on normal broadband use...

Hi,
Our exchange (in Central Scotland) is due to get Infinity in the next 10 months. I've heard that when the exchange is upgraded that normal broadband speeds, particularly in areas which are pretty far away from the exchange, are improved. Does the upgrade, whatever it may entail, generally help with all connections as well as introducing Infinity?
Reason I ask is a house I'm looking at only gets about 0.5 - 1 MB connection as it's very far from the exchange; whereas homes closer to the exchange in this area get around a 16 MB connection. Not sure I can live with <1 MB connection!
Thanks.

An exchange upgraded to Infinity will not improve the connection speeds of those on ADSL or ADSL2+. The only way you benefit from an enabled exchange is to switch over to a FTTC connection if your cabinet gets enabled.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband very slow since exchange upgrade

Ever since BT "upgraded" my local exchange a couple of weeks ago, my broadband speed has dropped dramatically.
I'm now only getting around 0.3 mbps, which is ridiculous.
Will this improve at all?
Did the exchange upgrade cause this?
Is there anything I can do?
Thanks.

ADSL stats:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 18:00:13
Downstream:
287.1 Kbps
Upstream:
1.095 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
18.3 dB / 5.2 dB
Line attenuation (Down/Up):
34.9 dB / 19.5 dB
Output power (Down/Up):
18.1 dBm / 12.6 dBm
FEC Events (Down/Up):
1589 / 467
CRC Events (Down/Up):
0 / 54
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 23
Error Seconds (Local/Remote):
53 / 54
1. Best Effort Test:
Download Speed
0.21 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.21 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test:
Upload Speed
0.9 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.9Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

BT Exchange upgrade - Homehub still shows as ADSL1...

Hi,
I've had an email last week saying my line would be upgraded today as the exchange has been upgraded. My router was reset earlier but my home hub stats still appear to be showing plain old ADSL. I was under the impression the modulation should show ITU-T G.992.5 and my upstream speeds would improve slightly, but everything seems the same as before. Do I need to do anything at my end for the changes to take place? The hub is a recently fitted 2.0A to replace a faulty 2.0B hub if that is of any help.
Regards
Mike
ADSL line status
Line state
Connected
Connection time
0 days, 0:29:59
Downstream
5,056 Kbps
Upstream
448 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
5.9 dB / 20.0 dB
Line attenuation (Down/Up)
48.0 dB / 28.5 dB
Output power (Down/Up)
19.8 dBm / 12.6 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
2453 / 0
CRC Errors (Down/Up)
36 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
11
Solved!
Go to Solution.

Hi, I did try a search but it seams that others with a similar issue resorted to contacting the mods to resolve this after being told various things. I'm trying to be patient, but after receiving another email this morning from bt...
Hello,
Good news
This is to let you know that we've now upgraded your line and you should now have an improved, more consistent broadband connection, and maybe a speed increase.
You can find out more at bt.com/networkupgrade
Which is great news but the router still shows ADSL Max even after a reset so I'm still not showing any benefits of the exchange upgrade. Has anyone else had this letter and what were your experiences in the upgrade process. There is a lot of confusion over this but I can't find anything definitive. Do I need to contact a mod or is the initial process for after the upgrade for the modem to have a number of successful days connection before it changes? I'm sure someone out there knows.
Thanks
Mike

5 months after the exchange upgrade.....

Evening, how normal is this.....got the email from BT at the end of March indicating that my exchange had been upgraded etc etc etc. However, for some reason I am still connecting at ADSL1 (my router doesnt actually display the modulation mode but since my connection is nailed at the top limit of ADSL1 for up and down I think that it would be fair to assume that this is the case).
on Exchange HAVERFORDWEST
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 8Mbps; typically the line speed would range between 7Mbps and 8Mbps.
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 17Mbps; typically the line speed would range between 10Mbps and 19.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 1.5Mbps and downstream line speed of 17Mbps; typically the downstream speed would range between 10Mbps and 19.5Mbps.
The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.
If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.
Thank you for your interest.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Note: If you already have a Broadband service enabled on this line and you want to switch service providers, you will need to contact both your current provider and your new provider to get your service changed over new and existing service provider to have this service transferred.
Also provision of some services may not be allowed due to product withdrawal, please contact your service provider for further details.
It appears everyone else with a BT account in town has upgraded, including the neighbour (he is served from the same street cab. as I ) but not me. Incidentally I tested my modem ( I bought a new one in anticipation of the upgrade) and it works just fine next door.
So, is this a normal period of time to wait for the switch? I understand that the switches are done in batches but there arent that many connections from that exchange (small town), I have emailed BT tech and used their web messages and received not a single reply, not even an acknowledgement. I would have rang but I work odd hours so it isn't easy, I am off on Monday (yay finally a day off) so I am going to try and resolve this by 'phone. I am concerned however that the best resolution will be to migrate away
Any opinions on whether or not I have waited long enough?
Edit: oh line stats
Down/Up
Attenuation: 16db/8.5db
Noise Margin: 12.4db/28db
Connection Speed: 8128Kbps/448Kbps

Hi
I am sorry to see you are having promlems with your BT Service
I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

(Another) Recent Exchange Upgrade - Slow Speeds

Since my exchange was upgraded 9 days ago, I have had diabolical (less than 1meg) download speeds.
I appreciate the time to settle down can be up to 10 days, but my speed seems to be getting worse, not better.
I don't have a Hub, I'm using a d-link DSL-G624T wireless router so I can't post any stats (don't know how) but I have run the speed tester, and my results are as follows :
Download speedachieved during the test was - 317 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :11261 Kbps(DOWN-STREAM), 1114 Kbps(UP-STREAM)
IP Profile for your line is - 9000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 19.53:32.7:47.88 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
I have a feeling something is not right, and don't have a lot of confidence that it will be OK by day 10 (tomorrow).
Can anyone give me any advice or words of reassurance ?
Many thanks !

Hi 156steved
Just dropped you a reply back
thx
Craig
BTCare Community Mod
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Exchange upgraded a month ago, slight increase in ...

My local exhange was upgraded to ADSL2+ about a month to six weeks ago. Before the upgrade I was getting 7.5Meg from my old ADSL connection, I am quite close to the exchange.
Anway, now my homehub3 reckons its connecting at 20.25Meg to the cabinet but the max download I am seeing is 9.2 Meg. This was done using the BT Speed Checker and the BT Wholesale Checker. My ipprofile is 8.46Meg. The technical advice from the call centre was basically tough luck, the BT site estimates I should be getting 17Meg from my phone number. The upstream is very good, no problems there (although I guess we all wish it was faster!)
Any advice would be greatly appreciated, I have included todays stats from my router below. If there is a technical reason why I am not getting faster connection thats fine but I would have assumed being almost flat out with ADSL when it went to 2+ I would have seen a nice boost.
Line state:
Connected
Connection time:
8 days, 23:31:27
Downstream:
20.25 Mbps
Upstream:
1.183 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
2.9 dB / 5.6 dB
Line attenuation (Down/Up):
19.8 dB / 12.0 dB
Output power (Down/Up):
19.9 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
3113942 / 180
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2864025 / 240
Error Seconds (Local/Remote):
107916 / 195
Solved!
Go to Solution.

There is something very wrong there and it needs the forum mods help
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Exchange upgraded for Infinity, but online checker...

Hi all,
not sure how simple this question is, but I'll ask it anyway as the online live chat with BT doesn't garner any useful info - they probably don't have it readily available.
I live in Fair Oak, and the exchange here, as well as Eastleigh, have been enabled for Infinity. Eastleigh is 2 miles down the road. My parents live in Eastleigh and they are able to get Infinity, but I'm not. The online checker states that it isn't rolled our here yet, but I know that Fair Oak exchange has been upgraded (again, another BT online checker states it has been completed already - as has Eastleigh)
My question is this; how long after an exchange is upgraded are all numbers migrated to use the Infinity service?
Thanks

Hi BET,
If you fill out our contact webform (you'll find the link in my profile) and provide your full address and postcode I'll see what I can find out for you and get back in touch.
Dean
BTCare Community Mod
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Exchange Upgrade - perfromance degraded

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