Explination of integrating Groupware and Activities in CRM
Hey
I am about to implement Groupware to my CRM 4.0 system, but I have some question first that doesnt come so clear out of the installation / how-to manuals.
How is the scenario when creating a new Activity in CRM to the Calendar in Outlook? Does the calander gets updated as well? and reverse from Calendar to Activity?
And if a Business Partner receives a mail.. or sends a mail. How is this integrated to the sap object? Does it gets attached as an attatchments ? Or is it another way to see all the mails on a Business Partner?
If someone have tried this, please write me back!
Best Regards
Kristoffer Engh
Thanks!
After reading thoose two notes, I see that
1) E-Mail integration is not supported by this solution
2) Activities can be synchronized both ways
I was hoping Groupware could support e-mail, by making a link of a Business Partner and to all the mails that has been received and accepted :/
Any suggestion of how to make that integration?
Best Regards
Kristoffer Engh
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