Extension dialing problem

When I call my work number and try to dial an extension (which I have to do every day to clock in and out), the number I'm calling does not recognize that I'm trying to dial an extension. I've tried everything. Apple says it's a software problem, but a co-worker who has the same phone (different carrier) can call and dial an extension just fine. We both have the same Apple software version on our phones (the most current).
I'm with Verizon, and the support I got from them is to program a "pause" between the number and extension. I tried that (while on their support help line), and it didn't work. Tried multiple pauses, and that didn't work. Apple says wait for an update (they tried it from their phones in the store and had the same problem I'm having, but didn't have the problem when they used a phone with older software on it). I would like to understand why it doesn't work from my Verizon iPhone, but it works from an AT&T iPhone.

This sounds more like a bug than anything else. I may be wrong, but that is what I am thinking.
You should back your phone up to iTunes and Restore.

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