External callers unable to join conference calls

Scenario: A conference call is set up using the scheduler. Lync users are able to join the conference calls. Users from outside PSTN are unable to join the call. They get to the attendant, and are told they are being joined to the
conference, then get a message "Sorry, I can't seem to connect you to your meeting right now. Goodbye." and the call disconnects.
Looking at call traces, I see the following error messages in the CAAServer log:
Component: CAAServer
Level: TL_ERROR
Flag: TF_DIAG
Function: CaaCall.EndTransfer
Source: caacall.cs(3631)
Local Time: 08/26/2014-18:28:36.161
Sequence# : 0001BE31
CorrelationId : 64624070
ThreadId : 0BA8
ProcessId : 0BB0
CpuId : 0
Original Log Entry :
TL_ERROR(TF_DIAG) [0]0BB0.0BA8::08/26/2014-22:28:36.161.0001be31 (CAAServer,CaaCall.EndTransfer:caacall.cs(3631))[64624070]ConferenceFailureException. ConferenceID=[91127] InstanceID=[b64b9467-db72-41bb-a2b5-673d76777ea4]
Component: CAAServer
Level: TL_ERROR
Flag: TF_DIAG
Function: CaaCall.HandleUnexpectedException
Source: caacallerrorhandling.cs(51)
Local Time: 08/26/2014-18:28:36.226
Sequence# : 0001D265
CorrelationId : 64624070
ThreadId : 0BA8
ProcessId : 0BB0
CpuId : 2
Original Log Entry :
TL_ERROR(TF_DIAG) [2]0BB0.0BA8::08/26/2014-22:28:36.226.0001d265 (CAAServer,CaaCall.HandleUnexpectedException:caacallerrorhandling.cs(51))[64624070][Enter] exception=[Microsoft.Rtc.Collaboration.ConferenceFailureException:The operation failed due to a response
from the server. For more information, examine the properties on the exception and inner exception.
   at Microsoft.Rtc.Signaling.SipAsyncResult`1.ThrowIfFailed()
   at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result)
   at Microsoft.Rtc.Collaboration.McuSession.EndSendCommandInternal(IAsyncResult result)
   at Microsoft.Rtc.Collaboration.AudioVideo.AudioVideoMcuSession.EndTransfer(IAsyncResult result)
   at Microsoft.LiveServer.Caa.CaaCall.EndTransfer(IAsyncResult asyncResult, Boolean& retry, Exception& caught)
Detected at System.Environment.get_StackTrace()
   at Microsoft.Rtc.Collaboration.ConferenceFailureException..ctor(String message, Exception innerException)
   at Microsoft.Rtc.Collaboration.Conferencing.SendCommandAsyncResult.CreateConferenceFailureException(ConferenceCommandResponse commandResponse, Exception innerException)
   at Microsoft.Rtc.Collaboration.Conferencing.SendCommandAsyncResult.ProcessCccpResponse(SipMessageData messageData, responsetype response, Boolean& isPendingResponse)
   at Microsoft.Rtc.Collaboration.Conferencing.SendCommandAsyncResult.ProcessStatusMessage(SipMessageData statusMessageData, responsetype response)
   at Microsoft.Rtc.Collaboration.Conferencing.StatusMessageReceivedWorkItem.Process()
   at Microsoft.Rtc.Signaling.AsyncWorkitemQueue.ProcessItems()
   at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessing()
   at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessingCallback(Object state)
   at Microsoft.Rtc.Signaling.QueueWorkItemState.ExecuteWrappedMethod(WaitCallback method, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)] m_conferenceID=[91127] m_conferenceUri=[sip:[email protected];gruu;opaque=app:conf:focus:id:4TPY99KF] InstanceID=[b64b9467-db72-41bb-a2b5-673d76777ea4]
Component: CAAServer
Level: TL_ERROR
Flag: TF_DIAG
Function: CaaCall.HandleUnexpectedException
Source: caacallerrorhandling.cs(51)
Local Time: 08/26/2014-18:28:36.226
Sequence# : 0001D265
CorrelationId : 64624070
ThreadId : 0BA8
ProcessId : 0BB0
CpuId : 2
Original Log Entry :
TL_ERROR(TF_DIAG) [2]0BB0.0BA8::08/26/2014-22:28:36.226.0001d265 (CAAServer,CaaCall.HandleUnexpectedException:caacallerrorhandling.cs(51))[64624070][Enter] exception=[Microsoft.Rtc.Collaboration.ConferenceFailureException:The operation failed due to a response
from the server. For more information, examine the properties on the exception and inner exception.
   at Microsoft.Rtc.Signaling.SipAsyncResult`1.ThrowIfFailed()
   at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result)
   at Microsoft.Rtc.Collaboration.McuSession.EndSendCommandInternal(IAsyncResult result)
   at Microsoft.Rtc.Collaboration.AudioVideo.AudioVideoMcuSession.EndTransfer(IAsyncResult result)
   at Microsoft.LiveServer.Caa.CaaCall.EndTransfer(IAsyncResult asyncResult, Boolean& retry, Exception& caught)
Detected at System.Environment.get_StackTrace()
   at Microsoft.Rtc.Collaboration.ConferenceFailureException..ctor(String message, Exception innerException)
   at Microsoft.Rtc.Collaboration.Conferencing.SendCommandAsyncResult.CreateConferenceFailureException(ConferenceCommandResponse commandResponse, Exception innerException)
   at Microsoft.Rtc.Collaboration.Conferencing.SendCommandAsyncResult.ProcessCccpResponse(SipMessageData messageData, responsetype response, Boolean& isPendingResponse)
   at Microsoft.Rtc.Collaboration.Conferencing.SendCommandAsyncResult.ProcessStatusMessage(SipMessageData statusMessageData, responsetype response)
   at Microsoft.Rtc.Collaboration.Conferencing.StatusMessageReceivedWorkItem.Process()
   at Microsoft.Rtc.Signaling.AsyncWorkitemQueue.ProcessItems()
   at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessing()
   at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessingCallback(Object state)
   at Microsoft.Rtc.Signaling.QueueWorkItemState.ExecuteWrappedMethod(WaitCallback method, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)] m_conferenceID=[91127] m_conferenceUri=[sip:[email protected];gruu;opaque=app:conf:focus:id:4TPY99KF] InstanceID=[b64b9467-db72-41bb-a2b5-673d76777ea4]
Component: CAAServer
Level: TL_ERROR
Flag: TF_DIAG
Function: CaaCall.TransferCompletedQueued
Source: caacall.cs(3739)
Local Time: 08/26/2014-18:28:36.231
Sequence# : 0001D269
CorrelationId : 64624070
ThreadId : 0BA8
ProcessId : 0BB0
CpuId : 2
Original Log Entry :
TL_ERROR(TF_DIAG) [2]0BB0.0BA8::08/26/2014-22:28:36.231.0001d269 (CAAServer,CaaCall.TransferCompletedQueued:caacall.cs(3739))[64624070]Call Transfer Failed. InstanceID=[b64b9467-db72-41bb-a2b5-673d76777ea4]
The unexpected error entry includes this information in the diagnosticUtils section:
Component: CAAServer
Level: TL_INFO
Flag: TF_DIAG
Function: DiagnosticUtils.TryCreateSignalingHeader
Source: diagnosticutils.cs(269)
Local Time: 08/26/2014-18:28:36.231
Sequence# : 0001D268
CorrelationId :
ThreadId : 0BA8
ProcessId : 0BB0
CpuId : 2
Original Log Entry :
TL_INFO(TF_DIAG) [2]0BB0.0BA8::08/26/2014-22:28:36.231.0001d268 (CAAServer,DiagnosticUtils.TryCreateSignalingHeader:diagnosticutils.cs(269))Creating SignalingHeader for InstanceID=[b64b9467-db72-41bb-a2b5-673d76777ea4], header-name=[ms-diagnostics], header-value=[10010;Reason="Gateway
side Media negotiation failed";Source="LYNC-FE.itprocare.com";component="MediationServer";sipresponsetext="Invite with Replaces failed because Gateway side reinvite failed.";DialogID="f94f35b9-7f5d-4bcd-94a8-de0fb2d8c4c6;df1bec7e24;24010080"]
Which matches up with an error in the SIP trace:
TL_INFO(TF_PROTOCOL) [0]0DEC.0A48::08/26/2014-22:28:36.151.0001ac66 (SIPStack,SIPAdminLog::TraceProtocolRecord:SIPAdminLog.cpp(125))$$begin_record
Trace-Correlation-Id: 3329945913
Instance-Id: 00000688
Direction: outgoing
Peer: lync-fe.itprocare.com:51307
Message-Type: response
Start-Line: SIP/2.0 491 Invite with Replaces failed because Gateway side reinvite failed.
From: <sip:[email protected];gruu;opaque=app:conf:audio-video:id:4TPY99KF>;tag=26f350618b;epid=6DF0663499
To: <sip:[email protected];gruu;opaque=srvr:MediationServer:BMFt1DuKo1KYsGtnqeobCwAA;grid=9d179e4c3aeb4fd7aedd36d7853ad98b>;epid=26F55811B8;tag=2e6beef249
CSeq: 5 INVITE
Call-ID: af099053-d8aa-4ca4-9820-936e8522611c
Via: SIP/2.0/TLS 10.160.1.47:51307;branch=z9hG4bKeb2e7ed6;ms-received-port=51307;ms-received-cid=9B00
CONTENT-LENGTH: 0
P-ASSERTED-IDENTITY: <sip:5853307343;[email protected];user=phone>
SERVER: RTCC/4.0.0.0 MediationServer
ms-diagnostics: 10010;source="LYNC-FE.itprocare.com";reason="Gateway side Media negotiation failed";component="MediationServer";SipResponseText="Invite with Replaces failed because Gateway side reinvite failed."
ms-diagnostics-public: 10010;reason="Gateway side Media negotiation failed";component="MediationServer";SipResponseText="Invite with Replaces failed because Gateway side reinvite failed."
ms-endpoint-location-data: NetworkScope;ms-media-location-type=intranet
Message-Body: –
$$end_record
The trunks are configured with REFER off and MediaBypass Off.
We have recently moved to a direct SIP trunk from a vendor on Microsoft's Certified list.
Lync version is 2010, with the latest CUs applied. All other calling appears to be working correctly. The certificate on the servers are using the SHA1 algorithm (I have seen some similar issues discussed if this was not the case.)
At this point, I have reached the end of my immediate troubleshooting skills with this system. Can anyone offer any suggestions as to what might be going on here?
Thanks for any help.
-Tim

Hi,
Please check if the default gateway associated to the Mediation Server is up or not.
Please check if Media traffic on the Gateway be blocked with the issue of wrong encryption. Make sure it is using SRTP (not RTP). If you use RTP, please change it and then test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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Below debug details:
Calling number : 583125185 my Mobile
Called Number : 2287797 ( Meet me Pattern )
*Mar 26 08:46:08.176: //-1/E89798C3B280/CCAPI/cc_api_display_ie_subfields:
cc_api_call_setup_ind_common:
cisco-username=583125185
----- ccCallInfo IE subfields -----
cisco-ani=583125185
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=0
dest=2287797
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=0
cisco-rdnplan=0
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout =0
*Mar 26 08:46:08.176: //-1/E89798C3B280/CCAPI/cc_api_call_setup_ind_common:
Interface=0x3C90FA24, Call Info(
Calling Number=583125185,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=2287797(TON=Unknown, NPI=Unknown),
Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
Incoming Dial-peer=5001, Progress Indication=NULL(0), Calling IE Present=TRUE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=27631
*Mar 26 08:46:08.176: //-1/E89798C3B280/CCAPI/ccCheckClipClir:
In: Calling Number=583125185(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
*Mar 26 08:46:08.176: //-1/E89798C3B280/CCAPI/ccCheckClipClir:
Out: Calling Number=583125185(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
*Mar 26 08:46:08.176: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
*Mar 26 08:46:08.176: :cc_get_feature_vsa malloc success
*Mar 26 08:46:08.176: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
*Mar 26 08:46:08.176: cc_get_feature_vsa count is 3
*Mar 26 08:46:08.176: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
*Mar 26 08:46:08.176: :FEATURE_VSA attributes are: feature_name:0,feature_time:1101743440,feature_id:1929
*Mar 26 08:46:08.176: //27631/E89798C3B280/CCAPI/cc_api_call_setup_ind_common:
Set Up Event Sent;
Call Info(Calling Number=583125185(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=2287797(TON=Unknown, NPI=Unknown))
*Mar 26 08:46:08.176: //27631/E89798C3B280/CCAPI/cc_process_call_setup_ind:
Event=0x3CB041D0
*Mar 26 08:46:08.176: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:
Try with the demoted called number 2287797
*Mar 26 08:46:08.180: //27631/E89798C3B280/CCAPI/ccCallSetContext:
Context=0x22CD2400
*Mar 26 08:46:08.180: //27631/E89798C3B280/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 27631 with tag 5001 to app "_ManagedAppProcess_Default"
*Mar 26 08:46:08.180: //27631/E89798C3B280/CCAPI/ccCallProceeding:
Progress Indication=NULL(0)
*Mar 26 08:46:08.180: //27631/E89798C3B280/CCAPI/ccCallSetupRequest:
Destination=, Calling IE Present=TRUE, Mode=0,
Outgoing Dial-peer=100, Params=0x22CDF0B0, Progress Indication=NULL(0)
*Mar 26 08:46:08.180: //27631/E89798C3B280/CCAPI/ccCheckClipClir:
In: Calling Number=583125185(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
*Mar 26 08:46:08.180: //27631/E89798C3B280/CCAPI/ccCheckClipClir:
Out: Calling Number=583125185(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
*Mar 26 08:46:08.180: //27631/E89798C3B280/CCAPI/ccCallSetupRequest:
Destination Pattern=22877.., Called Number=2287797, Digit Strip=FALSE
*Mar 26 08:46:08.180: //27631/E89798C3B280/CCAPI/ccCallSetupRequest:
Calling Number=583125185(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=2287797(TON=Unknown, NPI=Unknown),
Redirect Number=, Display Info=
Account Number=583125185, Final Destination Flag=TRUE,
Guid=E89798C3-B3F9-11E3-B280-F273590C9FA3, Outgoing Dial-peer=100
*Mar 26 08:46:08.180: //27631/E89798C3B280/CCAPI/cc_api_display_ie_subfields:
ccCallSetupRequest:
cisco-username=583125185
----- ccCallInfo IE subfields -----
cisco-ani=583125185
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=0
dest=2287797
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=0
cisco-rdnplan=0
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout =0
*Mar 26 08:46:08.180: //27631/E89798C3B280/CCAPI/ccIFCallSetupRequestPrivate:
Interface=0x3C90FA24, Interface Type=3, Destination=, Mode=0x0,
Call Params(Calling Number=583125185,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=2287797(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=100, Call Count On=FALSE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
*Mar 26 08:46:08.180: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
*Mar 26 08:46:08.180: :cc_get_feature_vsa malloc success
*Mar 26 08:46:08.180: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
*Mar 26 08:46:08.180: cc_get_feature_vsa count is 4
*Mar 26 08:46:08.180: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
*Mar 26 08:46:08.180: :FEATURE_VSA attributes are: feature_name:0,feature_time:1101742096,feature_id:1930
*Mar 26 08:46:08.180: //27632/E89798C3B280/CCAPI/ccIFCallSetupRequestPrivate:
SPI Call Setup Request Is Success; Interface Type=3, FlowMode=1
*Mar 26 08:46:08.180: //27632/E89798C3B280/CCAPI/ccCallSetContext:
Context=0x22CDF060
*Mar 26 08:46:08.180: //27631/E89798C3B280/CCAPI/ccSaveDialpeerTag:
Outgoing Dial-peer=100
*Mar 26 08:46:08.180: //27632/E89798C3B280/CCAPI/ccGetMediaClassTag:
media class tag 0
*Mar 26 08:46:08.180: //27632/E89798C3B280/CCAPI/ccSetMediaclassIp2ipTags:
media class tags set: NR 0, ASP 0
*Mar 26 08:46:08.180: //27631/E89798C3B280/CCAPI/ccGetMediaClassTag:
media class tag 0
*Mar 26 08:46:08.180: //27631/E89798C3B280/CCAPI/ccSetMediaclassIp2ipTags:
media class tags set: NR 0, ASP 0
*Mar 26 08:46:08.180: //27632/E89798C3B280/CCAPI/ccGet_xc_nr_asp_info:
media class tags: NR 0, ASP 0
*Mar 26 08:46:08.180: //27631/E89798C3B280/CCAPI/ccGet_xc_nr_asp_info:
media class tags: NR 0, ASP 0
*Mar 26 08:46:08.180: //27632/E89798C3B280/CCAPI/cc_api_event_indication:
Event=188, Call Id=27632
*Mar 26 08:46:08.180: //27632/E89798C3B280/CCAPI/cc_api_event_indication:
Event Is Sent To Conferenced SPI(s) Directly
*Mar 26 08:46:08.180: //27631/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Mar 26 08:46:08.180: cc_api_get_xcode_stream : 4819
*Mar 26 08:46:08.180: //27632/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Mar 26 08:46:08.180: cc_api_get_xcode_stream : 4819
*Mar 26 08:46:08.184: //27631/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Mar 26 08:46:08.184: cc_api_get_xcode_stream : 4819
*Mar 26 08:46:08.184: //27631/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Mar 26 08:46:08.184: cc_api_get_xcode_stream : 4819
*Mar 26 08:46:08.184: //27632/E89798C3B280/CCAPI/cc_api_call_proceeding:
Interface=0x3C90FA24, Progress Indication=NULL(0)
*Mar 26 08:46:08.184: //27632/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Mar 26 08:46:08.184: cc_api_get_xcode_stream : 4819
*Mar 26 08:46:08.184: //27631/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Mar 26 08:46:08.184: cc_api_get_xcode_stream : 4819
*Mar 26 08:46:08.184: //27632/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Mar 26 08:46:08.184: cc_api_get_xcode_stream : 4819
*Mar 26 08:46:08.184: //27632/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Mar 26 08:46:08.184: cc_api_get_xcode_stream : 4819
*Mar 26 08:46:08.200: //27632/E89798C3B280/CCAPI/cc_api_call_disconnected:
Cause Value=1, Interface=0x3C90FA24, Call Id=27632
*Mar 26 08:46:08.200: //27632/E89798C3B280/CCAPI/cc_api_call_disconnected:
Call Entry(Responsed=TRUE, Cause Value=1, Retry Count=0)
*Mar 26 08:46:08.200: //27631/E89798C3B280/CCAPI/ccCallReleaseResources:
release reserved xcoding resource.
*Mar 26 08:46:08.200: //27632/E89798C3B280/CCAPI/ccCallSetAAA_Accounting:
Accounting=1, Call Id=27632
*Mar 26 08:46:08.200: //27632/E89798C3B280/CCAPI/ccCallDisconnect:
Cause Value=1, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=1)
*Mar 26 08:46:08.200: //27632/E89798C3B280/CCAPI/ccCallDisconnect:
Cause Value=1, Call Entry(Responsed=TRUE, Cause Value=1)
*Mar 26 08:46:08.200: //27632/E89798C3B280/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x3C90FA24, Tag=0x0, Call Id=27632,
Call Entry(Disconnect Cause=1, Voice Class Cause Code=0, Retry Count=0)
*Mar 26 08:46:08.200: //27632/E89798C3B280/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
*Mar 26 08:46:08.200: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
*Mar 26 08:46:08.200: :cc_free_feature_vsa freeing 41AB4008
*Mar 26 08:46:08.200: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
*Mar 26 08:46:08.200: vsacount in free is 3
*Mar 26 08:46:08.200: //27631/E89798C3B280/CCAPI/ccCallSetupRequest:
Destination=, Calling IE Present=TRUE, Mode=0,
Outgoing Dial-peer=5000, Params=0x22CCBE20, Progress Indication=NULL(0)
*Mar 26 08:46:08.200: //27631/E89798C3B280/CCAPI/ccCheckClipClir:
In: Calling Number=583125185(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
*Mar 26 08:46:08.204: //27631/E89798C3B280/CCAPI/ccCheckClipClir:
Out: Calling Number=583125185(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
*Mar 26 08:46:08.204: //27631/E89798C3B280/CCAPI/ccCallSetupRequest:
Destination Pattern=.T, Called Number=2287797, Digit Strip=FALSE
*Mar 26 08:46:08.204: //27631/E89798C3B280/CCAPI/ccCallSetupRequest:
Calling Number=583125185(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=2287797(TON=Unknown, NPI=Unknown),
Redirect Number=, Display Info=
Account Number=583125185, Final Destination Flag=TRUE,
Guid=E89798C3-B3F9-11E3-B280-F273590C9FA3, Outgoing Dial-peer=5000
*Mar 26 08:46:08.204: //27631/E89798C3B280/CCAPI/cc_api_display_ie_subfields:
ccCallSetupRequest:
cisco-username=583125185
----- ccCallInfo IE subfields -----
cisco-ani=583125185
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=0
dest=2287797
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=0
cisco-rdnplan=0
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout =0
*Mar 26 08:46:08.204: //27631/E89798C3B280/CCAPI/ccIFCallSetupRequestPrivate:
Interface=0x3C90FA24, Interface Type=3, Destination=, Mode=0x0,
Call Params(Calling Number=583125185,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=2287797(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=5000, Call Count On=FALSE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
*Mar 26 08:46:08.204: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
*Mar 26 08:46:08.204: :cc_get_feature_vsa malloc success
*Mar 26 08:46:08.204: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
*Mar 26 08:46:08.204: cc_get_feature_vsa count is 4
*Mar 26 08:46:08.204: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
*Mar 26 08:46:08.204: :FEATURE_VSA attributes are: feature_name:0,feature_time:1101742096,feature_id:1931
*Mar 26 08:46:08.204: //27633/E89798C3B280/CCAPI/ccIFCallSetupRequestPrivate:
SPI Call Setup Request Is Success; Interface Type=3, FlowMode=1
*Mar 26 08:46:08.204: //27633/E89798C3B280/CCAPI/ccCallSetContext:
Context=0x22CCBDD0
*Mar 26 08:46:08.204: //27631/E89798C3B280/CCAPI/ccSaveDialpeerTag:
Outgoing Dial-peer=5000
*Mar 26 08:46:08.204: //27633/E89798C3B280/CCAPI/ccGetMediaClassTag:
media class tag 0
*Mar 26 08:46:08.204: //27633/E89798C3B280/CCAPI/ccSetMediaclassIp2ipTags:
media class tags set: NR 0, ASP 0
*Mar 26 08:46:08.204: //27631/E89798C3B280/CCAPI/ccGetMediaClassTag:
media class tag 0
*Mar 26 08:46:08.204: //27631/E89798C3B280/CCAPI/ccSetMediaclassIp2ipTags:
media class tags set: NR 0, ASP 0
*Mar 26 08:46:08.204: //27633/E89798C3B280/CCAPI/ccGet_xc_nr_asp_info:
media class tags: NR 0, ASP 0
*Mar 26 08:46:08.204: //27631/E89798C3B280/CCAPI/ccGet_xc_nr_asp_info:
media class tags: NR 0, ASP 0
*Mar 26 08:46:08.204: //27633/E89798C3B280/CCAPI/cc_api_event_indication:
Event=188, Call Id=27633
*Mar 26 08:46:08.204: //27633/E89798C3B280/CCAPI/cc_api_event_indication:
Event Is Sent To Conferenced SPI(s) Directly
*Mar 26 08:46:08.204: //27631/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Mar 26 08:46:08.204: cc_api_get_xcode_stream : 4819
*Mar 26 08:46:08.204: //27633/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Mar 26 08:46:08.204: cc_api_get_xcode_stream : 4819
*Mar 26 08:46:08.204: //27631/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Mar 26 08:46:08.204: cc_api_get_xcode_stream : 4819
*Mar 26 08:46:08.204: //27631/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Mar 26 08:46:08.204: cc_api_get_xcode_stream : 4819
*Mar 26 08:46:08.204: //27633/E89798C3B280/CCAPI/cc_api_call_proceeding:
Interface=0x3C90FA24, Progress Indication=NULL(0)
*Mar 26 08:46:08.208: //27633/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Mar 26 08:46:08.208: cc_api_get_xcode_stream : 4819
*Mar 26 08:46:08.208: //27631/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Mar 26 08:46:08.208: cc_api_get_xcode_stream : 4819
*Mar 26 08:46:08.208: //27633/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Mar 26 08:46:08.208: cc_api_get_xcode_stream : 4819
*Mar 26 08:46:08.208: //27633/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
*Mar 26 08:46:08.208: cc_api_get_xcode_stream : 4819
*Mar 26 08:46:08.280: //27633/E89798C3B280/CCAPI/cc_api_call_disconnected:
Cause Value=28, Interface=0x3C90FA24, Call Id=27633
*Mar 26 08:46:08.280: //27633/E89798C3B280/CCAPI/cc_api_call_disconnected:
Call Entry(Responsed=TRUE, Cause Value=28, Retry Count=0)
*Mar 26 08:46:08.280: //27631/E89798C3B280/CCAPI/ccCallReleaseResources:
release reserved xcoding resource.
*Mar 26 08:46:08.280: //27633/E89798C3B280/CCAPI/ccCallSetAAA_Accounting:
Accounting=0, Call Id=27633
*Mar 26 08:46:08.280: //27633/E89798C3B280/CCAPI/ccCallDisconnect:
Cause Value=28, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=28)
*Mar 26 08:46:08.280: //27633/E89798C3B280/CCAPI/ccCallDisconnect:
Cause Value=28, Call Entry(Responsed=TRUE, Cause Value=28)
*Mar 26 08:46:08.284: //27633/E89798C3B280/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x3C90FA24, Tag=0x0, Call Id=27633,
Call Entry(Disconnect Cause=28, Voice Class Cause Code=0, Retry Count=0)
*Mar 26 08:46:08.284: //27633/E89798C3B280/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
*Mar 26 08:46:08.284: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
*Mar 26 08:46:08.284: :cc_free_feature_vsa freeing 41AB4008
*Mar 26 08:46:08.284: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
*Mar 26 08:46:08.284: vsacount in free is 3
*Mar 26 08:46:08.284: //27631/E89798C3B280/CCAPI/ccCallDisconnect:
Cause Value=28, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
*Mar 26 08:46:08.284: //27631/E89798C3B280/CCAPI/ccCallDisconnect:
Cause Value=28, Call Entry(Responsed=TRUE, Cause Value=28)
*Mar 26 08:46:08.300: //27631/E89798C3B280/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x3C90FA24, Tag=0x0, Call Id=27631,
Call Entry(Disconnect Cause=28, Voice Class Cause Code=0, Retry Count=0)
*Mar 26 08:46:08.300: //27631/E89798C3B280/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
*Mar 26 08:46:08.300: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
*Mar 26 08:46:08.300: :cc_free_feature_vsa freeing 41AB4548
*Mar 26 08:46:08.300: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
BR
Sami

Unable to split up conference call on iPhone5

When i am on a conference call and i want to disconnect one of the callers, my only option is to disconnect the conference call all together!!! I called verizon wireless and they said "verizon removed that feature"!!! This is really frustrating and annoying!!!! when are they going to reactivate that feature again???? If nokias or sony ericsons from the 1990's were able to split up a conference call why can't a futuristic iPhone do that??? Also if i am on conference call and want to speak on one of the parties privately, i am unable to do that either!!!

Con esta solución me funcionó PERFECTAMENTE.
Si por alguna razón no podéis descolgar las llamadas:
Sistema->Ajustes->Personalización->Gestionar notificaciones-> Aquí hay un apartado de "inhabilitadas" comprobar que InCallUI esté activada (tick verde)
Ahora ya puedo utilizar el teléfono con normalidad.
Muchas gracias Mr_O por la solución.
This solution worked for me PERFECTLY.
If for some reason you can not pick up the calls:
System-> Settings-> Customization-> Manage notificaciones-> Here is a section of "disabled" check InCallUI is on (green tick)
Now I can use the phone normally.
Mr_O thank you very much for the solution.

External Callers occasionally get "Sorry, I didn't get that. Please enter a Conference ID and then press #"

Cisco Phone System with Lync Server 2013 CU4
I now have two instances where a recurring meeting of 17 callers where some external callers get:
They dialed the number and get the response “Welcome to the Audio Conferencing Center. Please enter a conference ID followed by #”
They typed the conference code, it waited about 15 seconds then replied with “Sorry, I didn’t get that. Please enter a Conference ID and then press #”
this lasts about 10 minutes, then folks can get into the conference.
This audio file matches what occurs if you call the Conferencing Center and then do not press any buttons. That makes me think that DTMF are not arriving from the Cell Phones. This is a weekly meeting that works most of the time.
Any ideas where I should look?

Hi,
Did the issue happen only for this Lync meeting or for all Lync meetings? Please create another recurring meeting with the same 17 callers to test if the issue happen again.
It may the issue of because the PSTN Conference ID mapping is orphaned in your SQL database. Therefore, Lync Server 2013 cannot find the Conference ID.
You can refer to the link about how to repair the issue below:
http://support.microsoft.com/kb/2979931
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

MeetMe with external callers

Is it possible for external callers to join a meetme conference without DID numbers on CME? Our internal meetme works just fine.
Thanks

Unfortunatley the external caller can't dial the meetme number since there are no DID's (there is no receptionist either) However, when the AA picks up I was hoping to have the external caller dial the meetme extension at that time. The AA bombs out and says it is an invalid number. Any other ideas?

Conference calls not connecting/dropping

i am having issues using my conference calling feature on my iphone. The second and or third call gets dropped about 30 seconds into the call. Is this morelikely a ATT issue or an iphone issue?

I as well. 2nd caller get's hung up on when trying to conf to the 1st caller.
No options for releasing callers, or holding all but 1 for a private conf, then re-joining, etc.
My Droid does a way better job!
What gives Apple/Verizon - what/when's the fix?

External callers unable to join conference calls

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