Extremely slow speed for around 2 months (since up...

Hi,
We've been dealing with a ridiculously slow broadband speed ever since BT informed us they were doing an upgrade. It has got continually worse and drops out throughout the day. It was never the speed it should have been anyway, but it was more reliable.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 8:08:39
Downstream
283 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
15.4 dB / 11.4 dB
Line attenuation (Down/Up)
36.5 dB / 20.9 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Any help would be much appreciated, we've tried ringing but it's never been any help.

Sorry didn't realise there were more:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 8:19:00
Downstream
283 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
15.5 dB / 11.5 dB
Line attenuation (Down/Up)
36.5 dB / 20.9 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
142905360 / 4294967264
CRC Errors (Down/Up)
824 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
1
We are connected to the master socket, we don't have others. I've tried the test, just sounded crackly to me!

Similar Messages

  • Extremely slow speeds on Windows Computers with 5th Generation AirPort Extreme

    I just got a new refurbished AirPort Extreme 5th generation. Everything works great for all of my OS X devices and iOS Devices. I am getting my ISPs speeds when doing tests. The issue is when I am using Windows devices. My roommate has a desktop and a netbook and both are getting extremely slow speeds. Speeds like .07Mbps down. Does anyone have any idea what the issue might be?

    You have no large file?? Really.. in the whole computer there is not a windows update file.. a backup file... a movie download file.. nothing.. ??
    Anyway that is irrelevant.. the issue is wireless.
    Download the latest drivers from the wireless manufacturer.
    You will need to find out what wireless card is used and locate the correct download for that model.
    On the Airport it is well worth doing the following tests.
    1. Change the name to SMB standard.. short no spaces pure alphanumeric.
    So if your wireless name is Fred Blog's Airport Extreme wireless
    Plesae change it to AEwifi
    2. Take off all security for a test.
    3. Set channels.. I am guessing the computers are only using 2.4ghz, so set 11,6, 1 in that order.
    No improvement.. just put the security back to WPA2 Personal with pure alphanumeric password..
    Try and test new drivers and use no firewalls on the computer.. ensure that the computer is correctly set for home network.
    Beyond that it is just incompatible.

  • Post Moved Slow-speeds-after-6-months

    M oved to Infinity board http://community.bt.com/t5/BT-Infinity/Slow-speeds-after-6-months/td-p/767428
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

    Hi Ryant, the test test says i should contact my isp, so i`ll give BT a ring. Cheers.

  • Reset hub and now getting extremely slow speeds...

    Hi there,
    So I have had bt broadband for 3 months and had nothing but problems. The speed is very slow, though I do live in a rural area so somewhat to be expected. However in the evenings I have noticed I can get extremely high pings (1000+) and slow speeds (below 0.5 mbps).
    Recently however my usual daytime speeds of around 1.2 mbps shot up to around 3 mbps, which to me is quite high! (compared to what I have been getting).
    Though it dropped off a bit over the past few days (to around 2.2 mbps) it was still working ok, until last night when I reset my homehub as my sister was unable to connect to it at all.
    Since then I have had nearly none existant speeds. Even getting on here was a mission. I am getting speeds of around 0.10 mbps, though my ping seems to vary wildly from around 50 all the way back up to silly numbers.
    I attempted to use the bt speed test, but it told me it couldn't get a reading cos my line was too slow!
    I did however get one eventually from BT wholesale as below. (it won't let me copy it in?...)
    Download speed (mbps): 0.14
    Upload speed (mbps): 0.35
    Ping Latency (ms): 69.63
    Speedtest.net give the following
    Really getting fed up with the unreliable and slow connection. When added to the problems getting a line installed in the first place (it took 3 months!) and problems I have had in the past, I am seriously looking to see what other options I have, but there aren't many good providers that will set us up out here
    Can anyone help me get a stable, reasonably fast connection?
    Thanks,
    Richard

    Hi,
    Here are the adsl stats
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 01:19:52
    Downstream:
    512 Kbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    38.7 dB / 17.0 dB
    Line attenuation (Down/Up):
    14.4 dB / 8.0 dB
    Output power (Down/Up):
    17.6 dBm / 12.3 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    1 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    0 / 0
    Error Seconds (Local/Remote):
    1 / 0
    I currently have the hub connected to the master socket via a filter. I have tried on the main socket and master socket with two different filters and nothing changed...
    As for the btspeedtester, I was unable to successfully run that...It just says my connection may be too slow (no kidding!)
    Finally, regarding the quiet line test...I don't actually have a phone at the moment. I only wanted broadband as I rarely make phone calls from the house and use my mobile. I am looking to get one for the sole purpose of fixing this issue (and ringing bt to have a whinge at them)
    Thanks,
    Richard

  • Very slow broadband for 2 months

    Hi,
    Having problems with very slow broadband for the past 2 months. I'm supposed to be getting 7.5 Mb download speeds but its nowhere near at the moment. More like 0.3 Mb download 0.6 Mb upload. Just installed brand new homehub a few days ago...but no change.
    Do i need to post any more info? Thanks a lot...any help will be much appreciated!
    Ste
    ADSL line status<script type="text/javascript"></script>Connection information<script type="text/javascript"></script>
    Line state
    Connected
    Connection time
    0 days, 15:07:24
    Downstream
    575 Kbps
    Upstream
    828 Kbps
    ADSL settings<script type="text/javascript"></script>
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    33.3 dB / 8.6 dB
    Line attenuation (Down/Up)
    29.0 dB / 14.8 dB
    Output power (Down/Up)
    20.8 dBm / 12.4 dBm
    Loss of Framing (Local)
    7
    Loss of Signal (Local)
    2
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    748 / 247
    CRC Errors (Down/Up)
    294 / 2147480000
    HEC Errors (Down/Up)
    nil / 1002
    Error Seconds (Local)
    2
    <script type="text/javascript"></script>
    Hide Details

    With your line attenuation you should be getting a sync speed of 16000 kbps and a profile of about 14 Meg, however it looks like you line has been capped at 1/2 a Meg, that is why your noise margin is so high ( should be around 6dB ) now this could be due to a line fault ( loss of framing/signal ) or a problem with your internal wiring.
    However since you have has this problem for so long your best bet is to ring BT India on 0800 111 4567 and try and get a SFI fault raised so an Openreach broadband engineer can come and see if they can sort the problem out.
    Below is a copy of my stats, as an example.
    ADSL line status
    Connection Information
    Line state
    Connected <script type="text/javascript"></script>
    Connection time
    5 days, 04:11:55
    Downstream
    8,173 Kbps
    Upstream
    1,057 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.5 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    6.0 dB / 5.7 dB
    Line attenuation (Down/Up)
    44.6 dB / 22.4 dB
    Output power (Down/Up)
    12.4 dBm / 1.6 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    42072 / 0
    CRC Errors (Down/Up)
    8262 / 0
    HEC Errors (Down/Up)
    278529 / 0
    Error Seconds (Local/Remote)
    735 / 0
    Hide Details

  • Perfect speeds for first month, now at standstill ...

    As the thread title describes really... Help?
    After a month of snail speed ADSL after transferring my ISP to BT last time round, I suppose I should've known better but given it had been stable for so long after that, I thought an upgrade to Infinity was worth treating myself to! It worked perfectly for the first month, 37mbps up and 9mbps down 24 hours a day, wifi and ethernet.
    And now, it doesn't. Nothing has changed at my end, or in the houses around me (yep, I asked everyone!). Wifi speeds are hovering around 2mbps, 24 hours a day; I've tried isolating the 2.4gz and 5gz freqs together with using them together (I usually only use the latter anyway) - no change. Manually selecting channels and auto wireless - no change. Resetting the router - sometimes a brief return to normal speeds, then back it goes to snail pace.
    Pretty gutted, I work from home and this is losing me money on a daily basis (although I know better than to expect sympathy from customer services, who I have contacted anyway). Does anyone have any suggestions I can try? The problem is mainly over wifi - ethernet speed checks are better - but when I run a check using an app other than BT's, I can see the downstream fluctuating wildly, rather than a consistently slow speed (anywhere between 1mbps and 20, before gradually crawling back to 1mbps). Something suddenly seems to be interfering with it, but I have no idea what.
    I'd really appreciate any insight. Thanks.
    NB I'll post my HH5 stats when I get in tonight

    Run a speed test using an Ethernet connected device, to prove your problem is wireless related.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • MacBook Pro(Early 2011) extremely slow speed on Yosemite(10.10.2)

    Hi All,
    I installed and then reinstalled a fresh Yosemite But now i am experiencing issues like very slow speed of the OS & fan continuously ON. Mavericks was working fine.
    this is my ertecheck report
    EtreCheck version: 2.1.8 (121)
    Report generated 1 April 2015 12:03:11 am IST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Early 2011) (Technical Specifications)
        MacBook Pro - model: MacBookPro8,1
        1 2.7 GHz Intel Core i7 CPU: 2-core
        10 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                8 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Replace Soon - Cycle count 1329
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 512 MB
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 4:1:57
    Disk Information: ℹ️
        Hitachi HTS545050B9A302 disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            MacHDD_2 (disk0s4) /Volumes/MacHDD_2 : 349.63 GB (118.65 GB free)
            MacHDD_1 (disk1) / : 149.11 GB (104.40 GB free)
                Core Storage: disk0s2 149.48 GB Online
        MATSHITADVD-R   UJ-898
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Launch Daemons: ℹ️
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.google.keystone.agent.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Google Chrome    Application Hidden (/Applications/Google Chrome.app)
    Internet Plug-ins: ℹ️
        Default Browser: Version: 600 - SDK 10.10
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
    3rd Party Preference Panes: ℹ️
        None
    Time Machine: ℹ️
        Mobile backups: OFF
        Auto backup: NO - Auto backup turned off
        Volumes being backed up:
            MacHDD_1: Disk size: 149.11 GB Disk used: 44.71 GB
        Destinations:
            MacHDD_2 [Local]
            Total size: 349.63 GB
            Total number of backups: 0
            Oldest backup: -
            Last backup: -
            Size of backup disk: Adequate
                Backup size 349.63 GB > (Disk used 44.71 GB X 3)
    Top Processes by CPU: ℹ️
            26%    Microsoft Outlook
            12%    coreaudiod
             6%    Google Chrome
             3%    WindowServer
             1%    launchservicesd
    Top Processes by Memory: ℹ️
        215 MB    mds_stores
        193 MB    Google Chrome
        183 MB    Google Chrome Helper
        129 MB    iTunes
        107 MB    Microsoft Outlook
    Virtual Memory Information: ℹ️
        5.04 GB    Free RAM
        3.41 GB    Active RAM
        698 MB    Inactive RAM
        1.59 GB    Wired RAM
        4.71 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Mar 31, 2015, 07:59:25 PM    Self test - passed

    Try these in order testing your system after each to see if it's back to normal:
    1. a. Resetting your Mac's PRAM and NVRAM
        b. Intel-based Macs: Resetting the System Management Controller (SMC)
    2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
    4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.
    5. Reinstall Yosemite from Scratch:
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    How to Clean Install OS X Yosemite
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.

  • Very Slow Speed for OS X Updates

    Hey Everyone
    I have been attempting to download updates through the Mac App Store recently on my mid-2013 MacBook Air, currently running OS X 10.10.2.
    It seems as though a download of 40 MB is going to take around 2 hours... very weird because my connection is extremely fast. For example, I can download about 4 GB in about half an hour.
    Is anyone else experiencing OS X updates downloading very slow through the MAS. It seems as though it doesn't affect any app downloads though.

    I'm facing same issue with same modem.. esp when I use wifi. However, if I connect to ether port its much better.. Please let me know if you found a solution..

  • Very slow LTE for a month in 22033 zip code (or is it my house??)

    I'm a long time VzW customer and always had great connectivity and speed.
    last month or so though LTE speed has been TERRIBLE.  I can't get above 0.20Mbps download and even less up!
    at first I thought it was my device, a Galaxy Note 2, but when I was recently in NJ it registered 39.29 down and 13.93 up.
    I Returned home and tried out my LTE ipad and my wife's LTE Samsung Galaxy S5 Had the same very slow speeds.
    what gives VZW? At this rate I may have to try AT&T...

    Well, my theory is simple:  My phone is set to lock to a weak XLTE over a stronger LTE much like my last phone connected to 4G over a stronger 3G signal.  They say you only get pushed over to XLTE in congested areas.  My area is 2 blocks off of the major main streets and business areas.  So, I think I'm in the fringe XLTE area and given my location and city, I have one of the few XLTE ready phones at the moment (around here) and that's why I get pushed over to the weaker, but less congested band.  So, right now, having an incompatible-with-XLTE phone would be faster, ironically. 

  • Slow speeds for my area...?

    In my area, BT estimate that I should be getting speeds of around 6.5-8.5 mbps... But in my area, (And I have checked with others in my area) are getting speeds of around 0.7-1mbps. These speeds are really hard to live with and i and the people in my area think this is very unfair considering we are all paying for the best package we can get in our area (The unlimited "up to 20mbps" one, I forget the name). There are no loose connections in my house, and the speeds have been like this for as long as I can remember! Can any one fix this for me? and I mean actually fix this for me, because last time I talked to some one from BT all they did was send me a link to a page saying my estimated speed? PLEASE HELP, I'M DESPERATE!

    welcome to the forum
    this is a community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/935​4/c/346,4740,5520 and post the results .
    are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Slow speeds for the past 2 weeks

    For the past 2 weeks I have been having very slow speeds. At first I thought it was the westell modem which kept powering down, rebooting every 30+ mins or would save the network settings. Purchase a new modem still have the slow speed minus the constant reboots and loss of settings.
    Any chance to get my speeds up to what Iam currently paying for?
    Package: 1.5-3Mbps
    Speed tests form diffrent sites 0.399Mbps to 0.412 Mbps
    Former modem: Westell 327W A90-327W15-06
    Current modem: Actiontec GT784WN
    Downstream Speed: 480 Kbps
    Upstream Speed: 448 Kbps
    SNR Downstream : 6 dB SNR Upstream : 10 dB
    Attenuation Downstream : 63 dB
    Attenuation Upstream : 31 dB
    Power Downstream 14.3 dBm Power
    Upstream 11.9 dBm

    Your line isn't in a very good shape to be running on the 1.5Mbps-3Mbps package. As it stands, you barely have enough capacity to support even 1/3 of the 1.5Mbps provisioning. There's simply too much noise.
    What you should do first is take one of your modems out to your NID, if you have access to one and plug it into the test jack found inside of the NID. If there is a telephone plug already inserted into it, remove it to gain access to the jack (this will disconnect your home's wiring until you reconnect it). From there, sync up the modem and post up the new Transceiver Statistics you obtain.
    Have your speeds been at 1.5-3Mbps in the past? That would also help us. Lastly, if you have Voice Service with Verizon, do you have any noise on your line, such as humming, buzzing, loud static or popping?
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • Extremely slow speeds on EAP-TTLS PAP secured network

    I have a Dell Inspiron 1525 with a Broadcom 4312 wireless chip and when I connect to my schools network I get speeds that are as low as 100 K/s or slower.
    When I go to speedtest.net I get speeds of 10 M/s down. I have tried using both the B43 and wl drivers and I get about the same speed on speed test and still very slow speeds when updating through pacman or downloading files.
    I am running the most recent versions of the kernel and all drivers.
    Here is the output from lspci:
    0b:00.0 Network controller: Broadcom Corporation BCM4312 802.11b/g LP-PHY (rev 01)
    If you guys have any ideas of what might help I'm willing to try it, thanks in advance.

    Visited the Apple store today and they replaced the phone. They could not explain what was going on except for being a software issue.
    They said if after restoring I have the same issue, you would have to restore the phone to new and re-install all apps and information manually from scratch.
    I restored the phone from my backup, and all went well. No more slow LTE speeds, plus a new device.
    The only thing I can think of that may have happened is updating carrier settings while updating the iOS at the same time. I thought it was normal because iTunes popped up the carrier update notification a few seconds later after starting the iOS 8 update.
    The carrier update did have an option to cancel. I will definitely wait for the iOS update to complete before I update carrier settings next time.
    I'm just wondering if my phone was out of warranty, and this happened, would Apple still replace the device?

  • Very slow BB speed for 3 months.

    Hello.
    We have been with BT for I think more than 4 years and never had a problem. That is until early October this year.
    The first night I had constant disconnections out of no where. About a week later I started having huge lag spikes, mostly when online gaming. It made gaming quite impossible as every 5 or so seconds I would get a lag spike that would last around 4-10 seconds each time. I put up with this for about 2 months, but as of December it's just gotten so much worse.
    I can't do anything with my internet anymore. Just opening a web page takes so long. Most of the time if I search for a site it just gets timed out because it's taking so long to connect to it (5+mins) I can't download anything anymore and watching online videos (such as youtube) or online streams, are impossible. They just don't play. Even when they have fully buffered(which takes forever) they still do not play, at all. I have lag everywhere.
    So I contacted BT both through email and phone, in October. I sent them traceroutes and pathpings while gaming, that showed obvious packet loss with my connection. I explained everything and was told to take it off wireless and reset my router. I connected through an ethernet cable and it changed absolutely nothing. I've also tested the internet on another computer and the lag was just the same. So I know it's nothing wrong with my computer, it's 100% the internet.
    I called BT several more times and was given the old "Peak hour excuse" even though I lag all the time, it could be 6 am and i'll still have lag. I keep calling and it feels like these Indian call centres just don't believe me. They test my line and say my connection is good (15mbps) But I still have lag issues even with a fast speed, something is clearly going wrong somewhere.
    They then told me it's because of the amount of computers in our home, even after me telling them it's only one computer in use nearly all the time. They just aren't helping me at all and it's been 3 months now. The lag is only getting worse it seems.
    Does anyone have any ideas what could be going wrong or who I should go to for help? Because these call centres don't listen to me at all and this speed is frustrating me so much.

    Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
    http://bt.custhelp.com/app/contact_email/c/4951
    they normally reply by email or phone directly to you within 72 hours
    They are a UK based BT specialist team who have a good record at getting problems solved
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Very Slow Broadband Speed for 2 months, and very U...

    Hi
    I know exactly how you feel (Giza). I took out BT Total Broadband and had it installed on 02/12/2010. Day one I have 6.75 mbps, which was great as my previous provider only gave me 5 mbps max. So I was well please.
    Then day two it dropped to 4.35 mbps, not much to worry about, just though as it was Friday the network would be busy. Then on day 3, I was getting 0.65 mbps, and I have battling with BT ever since.
    I have had the usual c**p from BT in India about moving the router due to interference etc, but of course non of them worked. Finally they advised I needed an engineer to come out, so I booked it for next working day between8am and 1pm, he arrived at 12.45, so a good job I took the day off work. 
    All he did was re-wire by master socket, called a help desk and told them to reset my IP profile, and was going in 30 minutes. He just told me to keep and eye on my speed as it should get faster within 5 hours. 48 hours later still at 0.65 mbps. So once again called BT to be told they are still working on the problem and will contact me when it is fixed. Two week later, still no increase in speed.
    So I called them and they apologise for not getting back to but they were very busy. Their solution was that I needed another engineer to visit. So again I book the next available slot, but this time for afternoon slot 13.00 to 18.00 hours, so I only need half a day off work (obviously BT don't realise people work). 
    He arrived at 13.45, and he seem very knowledgeable to the other guy, and he even advised he had worked for BT for over 28 years. He check the line coming into the house first then the same test at my socket, and advised there was not problems there and my line was above average quality and I was on a ADSL2 21C exchange (whatever that means), so he decided to go to the cabinet at the end of the my street, he was gone about 45 mins. He came back to advise it appeared I was cross-communicating with another circuit. He did another line test, but had to call the help desk to reset my line again as it was not giving his little box of tricks access to my full capacity. 
    Buy the time he was done it was 17.45, and had got me up to 10.9 mbps hand-shake with the exchange (I was so please I could have kissed him), and rang through to another help desk to reset my IP profile again to increase my speed, but as it finished at 18.00 he waited to see if it was done, but did say it can take anywhere from 5 minutes to 5 hours for the request to be processed. 
    So left the computer on, and did some chores. Now when he left my router had been connected for over an hour and a half and he advised there should be no reason for it reset. At 18.15 the router crashed, when it came back the hand-shake had gone down to 9.6 mbps, but my speed was still at 0.65 mbps.  Then at 6.30 the router crashed again, then again, and again. Finally came back on at about 19.00. The hand-shake had come back at only 4.55 mbps. 
    Then at 19.30 I got a call from BT to say they were calling to see if I was happy with the service and had the engineer fixed the problem. Funnily enough just as they called the router crashed again. So I advised them of the above, and was told to do a hard reset on the router (use a paper click to press the reset button). Waited till I was re-connected. I was then told to test my speed at speedtest.net. Which I did, and I was getting, wait for it 2.35 mbps. The woman on the end of the phone advised, there you go it is fixed.
    To which I clearly advised was not the case, and I should be getting 8.5 mbps as per the engineers advised. She all she could say was she needed to speak to the technical team and call me back. Which I was surprised she did at 20.20. Next action is to have another engineer come out and check the fault. 
    So now I am on my 3rd engineers visit, booked for this Friday afternoon. I did call the help desk, and asked for my service to be cancelled as I was that mad and upset about the service, but was told that as it was not BT's fault over my speed (god know's who's fault it is) I would need to pay for the remaining 15 months of my 18 month contract, but if I got the engineer to note on my account on Friday that it was their fault, I could cancel free of charge.
    So been at work all day today, and though I would check my speed. Hand-shake now at 1.15 mbps, and my speed is at 0.65 mbps once again.
    While writing this, I did not notice my Hub has once again crashed, and is just sat on yellow for Broadband. Of course if you are reading this I got it re-connected.

    Good fun isn't it
    After all that I would  (including your other topic )
    1    ask for a new hub or try another router if possible
    2    Contact Mods at
    [email protected]
    include a link to this topic account number and phone number
    If any post helps tick the star box on the left
    Just cause Im paranoid dont mean they are not out to get me

  • Slow speed for months after line fault - stable co...

    Hi,
    A few months ago we had a line fault (trees attacking the cables!). This resulted in the IP profile reducing to try and maintain a stable connection.  We are now connecting at 576kbps down and 608kbps up.
    The line fault has now been cleared but we were getting ADSL disconnects when the phone rang which was keeping the system from increasing the speed.
    This looks as though it is now solved.  I have had only 1 disconnect (power cut in the night). in the last 2 weeks.  The connection was on for just over 7 days when this happened and has now been on for 4.5days.
    Should thre line has started to increased by now?  We had a download speed in excess for 2.5mbps before the fault.
    Could someone advise?  Is the line stuck?
    Thanks
    Here are my router connection stats....
    Up Speed = 608000
    Down Speed = 576000
    SNR Margin = 22.0
    Loop Att. = 53.5
    The Line IP stats are via btwholesale.com are
    Download speedachieved during the test was - 0.55 Mbps
    For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
    IP Profile for your line is - 0.51 Mbps
    Upload speed achieved during the test was - 0.35Mbps
    Additional Information:
    Upstream Rate IP profile on your line is - 0.83 Mbps

    Hi sbg1967,
    Thanks for posting.
    I'm sorry to hear you are having speed issues. I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
    Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
    Thanks
    PaulK
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Maybe you are looking for