F1 - F12 keys

Hello there ,
i have an lenovo laptop , 
Lenovo g500's model 20245,  
anyways i can't play games on it because i cannot use the f1 to f12 keys , f1 mutes sounds , f2 lowers it ect... i have no idea how to turn this off , i cannot get into TIOS because f10 or esc doesnt work , please help me !
cheers

Hi Timpadberg,                           
Welcome to Lenovo Community!        
As per the query we understood that you are facing issue with the f1-f12 key are not working in your Lenovo G500s laptop.
Please check with external keyboard and also check with onscreen keyboard.
As this might be issue with the hot key features please try to reinstall the hotkey features.
Also try to update the BIOS to the latest version and check for the issue.
Click here for the bios update.
Hope this helps! Do post us back for further queries.                 
Best regards,                       
Ashwin.S
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