Facing intermittent issue with findByAltKey api

We are facing an intermittent issue with findByAltKey while invoking from service in out code and so we want to understand the expected behavior of this api
the issue is we have an unposted row in the cache which we need to retrieve.So we are doing a findByAltKey and based on the alternate keys it should return the row,but it fails sometimes.
We noticed while debugging that one of the alternate key attributes that we have defined on our EO is "Name" and the value of name in the EntityCache is sometimes becoming null.As a result of this the alternatekey attributes we pass doesnt match the EO.getAltKey(index) and it in turn doesnt fetch the row.
This attribute "Name" is present both in the base table and the translation table and there is a view link from parent VO to the TL(translation) VO.
What we want to understand here is when we do a findByAltKey based on name ,from where does it gets the name from the base vo or translation vo? And is it because of this sometimes this value in the cache is null?
Can anyone please explain the above issue.

Hi,
Which SOA server you are using?
A & B are synch or Asynch processes?
Thanks
Arik

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