Fax won't work

Hi,
just had to replace my officejet pro 8600 less than 6mths old because it decided to not turn on, replaced it with HP OFFICEJET PRO 8620 set itup as per instructions to a "T" fax was working fine for the first month now all of a sudden i cannot fax in or out everytime i try to run a fax test it comes up with a blue msg power 00709098 then promtly tells me to turn off printer as a result fax test fails. i have uninstalled all software re-installed it unplugged power cords etc tried different phone line tried both usb and wireless connections replaced power cords and usb cords. why is this happening ? and please dont tell me once again i have 'REPLACE" my printer

Hi @farmgrl_32 ,
I see that you are experiencing issues sending and receiving faxes. The fax test fails. I will certainly do my best to help you.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Try these steps in this document, to see if it will resolve the issue. Cannot Send or Receive Faxes.
Sorry for all the questions, but it will help to resolve this issue quicker if you still require assistance.
What type of connection do you have? (Analogue, DSL, Cable Modem)
Are you using a filter?
Are you using the 2 wire fax cable?
Do you have distinctive ring set up on the line?
Is there any voice mail set up?
Do you have a answering machine? (Where is it connected to)
Where is the fax cable connected to? (modem, wall jack)
Is there a phone also connected the printer?
Do you get a dial tone from the wall outlet if you connect a phone to it?
Do you get a dial tone if you connect a phone to the printer?
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hi @Clabee ,
I see that you can't fax from the PC anymore. I can help you with this.
If this just recently happened, I would do a System Restore back to when everything was working properly.
System Restore for Windows 7.
If you would prefer not to do the System Restore, uninstall and reinstall the printer software. It might become corrupted.
Here are the steps to run the uninstall from the computer or the CD.
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Touch the Windows key and the E key to access the computer window.
Select the C drive.
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Uninstall the software from the CD:
Touch the Windows key and the E key to access the computer window. Right click on the CD for the printer, left click open in a new window, double click on uninstall.
Disable all the start up programs and temporarily turn off the Antivirus Software. How to use MSCONFIG .
Click on the start up tab and click disable all.
Download, save and install the latest drivers.
HP LaserJet Pro CM1415fnw Color Multifunction Printer Drivers.
Test the printer and try sending a fax again from the PC.
Then you will need to go back in and enable the start up programs and turn the Antivirus Software back on again.
If you need further assistance, just let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hello try to send the first fax then push home button and then send second fax

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Welcome to the HP Forums!
I understand you would like to make the fax work with voice over IP using the Officejet 6700 premium. I will do my best to assist you! I would recommend following this entire HP document on Faxing with VoIP Services.
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Welcome to the forums @BakerM22 ,
I read about the fax set up issues you're having with setting up your Officejet J6410, as the fax connection is not recognizing that the fax line is plugged in to Line 1. Try out the steps below, and also check your inbox here for a private message I have sent you with reset instructions you can also try.
Cannot Send or Receive Faxes
If you are not sure how to check your forum messages this post, has instructions.
Thank you,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi @Kristlcler ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
I am having trouble what it is that you are trying to say here.
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