Feedback in a survey

Today performance was bad. Most of my posts had to be cloned in order to be Submitted successfully. The UX for retry needs to be improved. Few posters will understand cloning and then will probably abandon their post with much hard
feelings towards this forum's software. Another bizarre symptom in some cases was only getting partial HTML to clone with. Fortunately, the HTML tab was still available for a clone done that way, which was successful.
Robert Aldwinckle

Understood. Seems to have improved.
Ed Price, Power BI & SQL Server Customer Program Manager (Blog,
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Similar Messages

How to receive and evaluate customer feedback for Makreting Survey?

Dear all,
We need to send a Customer satisfaction survey to a target group and we have to get the feedback from customers.
How can we know that, how many customers selected the same answer for a specific question, and how can we evaluate the answers based rating factor.
I know 'Evaluate without BIW' option, but how this report looks like?, and can we get the detailed analysis from this report. We are using CRM 7.0 and we don't have BIW in our Landscape
Please educate me in the above scenario as it is an immediate requirement from client side. Your help will be highly appreciated.
Best regards,
Raghu ram

The SAP Library has a good starting point with examples that should offer some insight into how to work with the Campaign Automation, which is how you could process the specific survey responses...otherwise the area you've already found is where you can check for more generalized data (How many people answered Yes/No, etc.)
Specific answers are typically tracked by adding the respondents to various Target Groups for subsequent processing.
http://help.sap.com/saphelp_crm60/helpdata/en/46/0ac0da293114dbe10000000a155369/content.htm

Interaction Centre: Survey not saved correctly

Hi,
We are using SAP CRM 5.0 Interaction Centre. While creating a customer feedback transaction with survey in Interaction Centre, following is the observation:
1. We open the customer feedback transaction, enter the mandate information in the details tab and save the transaction.
2. Then navigate to questionaire tab and fill-in the survey questions and save the survey.
3. Navigate back to details tab and save the transaction. The survey and the transaction are saved correctly. Instead, without navigating back to details tab, when we try to save the transaction from the questionaire tab, neither the survey nor the transaction is saved.
Recently the application was upgraded from SP15 to SP16.
Please provide your inputs in solving this issue.
Thanks in advance.
Regards,
Venkat
Edited by: kvenkat24 on Dec 14, 2010 8:02 AM

Hi Hongyan Shao,
Thanks for taking your time to answer my issue.
Actually we have two issue in this
1.When users press the End button, ideally, the current screens should be closed and default screen of Accoutn Identification should be shown.
This does not happen.
Actually, nothing happens when users press the End button.
Users cannot click on anything else too and the screen seems to be frozen.
Users have to close the IC session and relogin.
2.And one more issue is when user ends call by click on end button it goes to account identification but Name of the account still be there on top left top side where it shown account name. but it allows agent to take another call and create service ticket.
Please note that we are using CTI( Avaya phone)
Now since these two are an intermittent issues, i do not have reproduction steps.
Thanks and regards,
Teja

Survey questionaire not saved

Hi,
We are using SAP CRM 5.0 Interaction Centre. While creating a customer feedback transaction with survey in Interaction Centre, following is the observation:
1. We open the customer feedback transaction, enter the mandate information in the details tab and save the transaction.
2. Then navigate to questionaire tab and fill-in the survey questions and save the survey.
3. Navigate back to details tab and save the transaction. The survey and the transaction are saved correctly. Instead, without navigating back to details tab, when we try to save the transaction from the questionaire tab, neither the survey nor the transaction is saved.
Recently the application was upgraded from SP15 to SP16.
Please provide your inputs in solving this issue.
Thanks in advance.
Regards,
Venkat

a bug. rare but happens

Feedback Questionaire Needs Improvement

Hello,
I just completed the feedback questionaire which was sent to my email after activating my Q10. I was happy to be able to provide feedback, but was disappointed with the survey itself as I wasn't given the right opportunities to provide feedback.
There was only a set list of structured questions, and I wasn't given a chance to provide any general comments or suggestions for improvements. One field may have been purposed for that, but it was something like 'what would you suggest we improve so that you would recommend the phone to your family and friends?' which I didn't take to mean general comments or suggestions.
I expected to have a chance at the end of the survey to fill any open feedback, but the survey came to an end and I could not repeat it. So now I'm here. I can't be the only one to run into this, and I imagine that you are missing a lot of good feedback from users who don't wish to go through the registration process to post on a forum where it may not even be received.
Well that's my feedback about your feedback system.
Thanks!

Kartner wrote:
Well that's my feedback about your feedback system.
This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration.
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UCCX - Siebel data exchange for Agent survey

Dears,
I'm looking to create an call center agent survey.
Call comes to call center - Agent answers the call - Before the call is dropped agent request Customer to give feedback on the survey - Agent the transfers the call to the Survey Script trigger (Customer phone number, Agent ID, time and call duration) must be send - Script will have 1 or 2 questions and 3 answers for each question - once the customer provide answers - Answers(given by customer) must be send to Siebel CRM(Suggest me the beat way to do this) and the call must be dropped.
UCCX Version - 9.0.2
Siebel Version - 8.1.7
Please let me know how should I approach this and how to get the details required(phone number, agent id , time stamp) from the call.
Many thanks,
Midhun

That's a good point. The Calling Number value from Get Call Contact Info changes from the Agent to the Customer at the point in which the Agent completes the transfer. If you simply played a prompt which informed the Agent when it was ok to complete the transfer, then you will have ample time to grab the Agent DN for your records.
Call Flow of Second Script
Start
Accept
Get Call Contact Info to Grab Agent DN
Play Prompt "Agent DN Recorded. Please complete transfer now"
Delay 3 seconds
Begin Survey
Anthony Holloway
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"Please don't reply to this email" Grr

Is it just me, or does anyone else think it's really rude when people send emails with wording such as "Please don't reply to this email – it's been automatically generated by our computer. If you need to get in touch, please use the contact links below."?
You can pretty much guarantee that none of the contact links will cover the subject of the original email. The impression it gives to me is one of a company that likes to tell me whatever they want, but isn't remotely interested in what I think as a customer.

No, it's not just you
But mine did have a link which (uniquely identified me) to a feedback survey
And mine WAS because they were interested
I received it on Saturday (21/08 at 21:05)
It came from 'BT eContact Survey' (info@edigital********.***)
Dear (my full name),
You recently contacted BT and they'd like to hear what you thought about the way they fixed the problem, so much so they've asked us to ask you some questions. We really hope you can spare a few minutes as they're really keen to learn from your experience.
Please click on the following link below to provide your feedback. The survey will only take 5-10 minutes to complete.
(link removed)
Many thanks,
eDigital ******** - on behalf of BT eCustomer Service
Note: this email was sent from a notification-only email address that cannot accept incoming email. Please do not reply to this message
This is an independent market research study conducted by eDigital******** on behalf of BT. All information is stored on a secure server.
Personal information collected will never be sold, shared, or rented without prior consent. Please direct any queries with this research to bt@edigital********.com
I have made contact with the CEO, a rep from BT, the mods and via an online help link.
My guess is it's from the help link.
I'll never do that again!!
and the problem wasn't fixed!!!
-+-No longer a forum member-+-

CP4: slide stuck if user skips the quiz

Hi,
Wondering if anyone could shed some light on where I'm going wrong here. I've got a CP4 project with some instructional slides at the beginning followed by few question slides.
Although these question slides are the "graded" type, I wanted to give the user the ability to retry the questions as much as they like, because they are to be a practice of what they've learnt rather than assess. To achieve this I've set each question slide with "inifinite attempts" option, also set infinite attempts for the quiz preference - "if failing grade" option - so that the learner can revisit the information slides and retry the questions. I've also set the quiz requirement setting as "Optional - the user can skip this quiz" so that users can just browse through the questions without trying them. The "show score at end of quiz" option is disabled (screenshot) because I don't want to show a score as these questions aren't suppose to be assessed.
After the question slides I've got an information slide (let's call it slide 'F1') with just "back" and "next" buttons. The back button goes to the previous question slide and the "Next" button is set to go to the next (let's call it the 'Final slide') slide, which also has a back button. Simples....well that's what I thought.
When testing this project in action, I noticed a small navigation issue. If I skip through all the questions (by pressing the Skip button) and get to slide F1, the next button takes me through to the final slide on the first attempt. Then I clicked the "Back" button on the final slide to come back to slide F1, and now when I click on the next button on slide A1.... the next button is not working. I can't get back to the final slide!
This doesn't happen if the user actually tries the questions. Even if they get all the questions wrong (or correct) this issue doesn't happen. It only happens if the user skips all the questions.
It does sound like something I've got wrong on quiz preferences, but I can't figure out what because I've got the "Optional - the user can skip this quiz" option selected. I even created a whole new sample project from scratch (with standard buttons, question slides, etc) yet this issue is still happening. I also tried the preview mode, publishing with LMS reporting (SCORM 2004 and SCORM 1.2), publishing without reporting, etc, but the issue is stilll there.
Any ideas of what I'm doing wrong here - will be much appreciated. Also let me know if it'll help having a look at the sample project with this issue. I'll arrange some way to send the project to you.
Many thanks

Hi RodWard,
Thanks for your reply
The main reason why I didn't go for the survey type questions, because I wanted to use the instant feedback captions available on graded questions (if correct or if wrong) to give more information to the users when they try a question. On Survey type questions you don't get that option by default. Is there a way that you know of that I can get these kind of feedback captions on survey type questions?
That 'quiz scope' you mentioned on your reply - I think that is the cause of this issue. Shame that it is still looking for completion of the quiz, while the option "Optional - the user can skip this quiz" is selected.
It looks like the best way to workaround this is to create my own question slides with click boxes, buttons and advanced actions (rather than using the default question slides).
Thanks again for your reply RodWard - much appreciated.

Dodgy email from BT? received via bt yahoo

Hi
I received an email today via the BT mail (yahoo) website
""""Thanks for using our Home IT Broadband Repair service.
As BT aims to provide the best possible experience for our customers, we are inviting you to participate in our satisfaction survey following the visit you had on 30/10/11 3:02.
Click here to provide your feedback. This survey has 10 questions and should only take a few minutes to complete.
We appreciate your time.
BT Home IT Support
Note: this email was sent from a notification-only email address that cannot accept incoming email. Please do not reply to this message."""""
As I've never had a home repair service and no visit at all on the 30th October, I can only assume this is dodgy - it is of concern that the email filter did not mark it as spam - even more worrying is that this account is my primary account and the only emails with my name on it are from BT!
Comments please.
Michael

ypt wrote:
Hi
I received an email today via the BT mail (yahoo) website
""""Thanks for using our Home IT Broadband Repair service.
As BT aims to provide the best possible experience for our customers, we are inviting you to participate in our satisfaction survey following the visit you had on 30/10/11 3:02.
Click here to provide your feedback. This survey has 10 questions and should only take a few minutes to complete.
We appreciate your time.
BT Home IT Support
Note: this email was sent from a notification-only email address that cannot accept incoming email. Please do not reply to this message."""""
As I've never had a home repair service and no visit at all on the 30th October, I can only assume this is dodgy - it is of concern that the email filter did not mark it as spam - even more worrying is that this account is my primary account and the only emails with my name on it are from BT!
Comments please.
Michael
Hi.
If you still have the email, can you post the headers - having first removed any personal details ? If you need info on getting the headers, just drop a reply.
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Novell Cluster Services - help shape the roadmap

Dear Community Members,
We have a NCS survey going for two weeks - take a look and give us your feedback. The survey link is at the bottom of the blog post.
Important Notice
Thanks,
Glen

Glen,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)
Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.novell.com/faq.php
If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
Good luck!
Your Novell Product Support Forums Team
http://forums.novell.com/

8500 909n new printheads installed can't get rid of error message

I purchased new printheads from the HP store. The arrived and I installed them into my printer. Everything worked fine. Several days later I attempted to print something & got the Printhead Probem The following printhead has a problem: black/yellow[k/y}, magenta/cyan [m/c]I re installed them, turned the printer off & left it, turned back on several hours later - error still there. Ran HP Print & scan doctor - it tells me to go ahead & print a page - no go. Erro continues to appear on printer display - I can't clear it & nothing is helping! I have filled out the feedback forms & the surveys but no response. Has anyoneelse experienced this??? Any answer to this??? HELP!!!!

Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.
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Welcome to the Crystal Reports Viewer XI Beta Forum

This forum is used to post any feedback, issues or comments you have with the Crystal Reports Viewer XI beta program. The link to the beta program is located here: <a href="/betas/crviewerxi">http://diamond.businessobjects.com/betas/crviewerxi</a> If you have any other questions please e-mail them to <a href="mailto:[email protected]">[email protected]</a> Thanks for your participation! Crystal Reports Viewer XI Beta Team

Hi
We will fix this.
The particular problem you noticed is one that we will be addressing with the RTM version of CR Viewer XI. We mentioned only Win XP was supported in the release notes âu20ACu0153For Technical Preview, the Crystal Reports Viewer XI is supported only on Windows XP in English.âu20AC
Root Cause
The root cause is that GDI+ is not installed already on Windows 2000. We will be changing our install to add it. However, if you would like to continue to use CR Viewer XI Tech Preview (we hope you will) => You can download and install GDI+ yourself: If you google âu20ACu02DCGDI+ Windows 2000 Microsoftâu20AC(tm) youâu20AC(tm)ll see the linksÂ Many thanksCR Viewer XI Tech Preview/Beta TeamÂ Ps We will be sending a survey to beta participants at the end of the beta period, and we look forward to your feedback in that survey. Â
In particular, would you be willing to read through the Tech Preview release notes and see if any of the known issues have a big impact on your potential use of CR Viewer XI = that feedback in the survey will be very important for us [the release notes are available at http://diamond.businessobjects.com/node/3023 ]

Kudos to James Cust Svc in CA

Just got off the phone with agent identified as "James" re international calling rates. I belive he was in California or on west coast. He was a tremendous help, extremely knowledgeable and very thorough in making sure all travel areas and applicable rates were documented. He followed up with a review of my plan and was able to actually save me money. I would like to offer kudos but have no idea how to contact his Supv. Can you assist?

We appreciate you taking the time to submit positive feedback. The survey would have been sent you to right away after you clicked the "End Chat" button if the session was closed without selecting that option then the survey is not provided. You can always give us your feedback here, Facebook at Verizon Wireless Support or Twitter @VZWSupport.
SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Flex and Flash Builder Beta Feedback Survey

Hey guys,
Please take 15 minutes to give feedback on the beta releases here. Your input is greatly appreciated. Please also pass this along to other individuals who might be using the betas.
Kind regards,
Vera

Hi Glenn,
I updated the link yesterday afternoon, but for some folks it seems to still be going to the old survey. I'll put a redirect on the old survey, but please try going to the survey here.
Vera

Photoshop CC Product Feedback survey = Freeze

The pop up Product Feedback Survey hangs Photoshop CC on OS X 10.8.4 rMBP 15". Very frustrating not being able to use the product due to some error with a survey.

Hi Penrazor69,
May I know who from Adobe support tech resolved this issue, and how did he/she solved the issue? The more detailes the better.
Some people reported a similar problem. We are troubleshooting the root cause for an effective solution. Your information will be much appreciated.
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Feedback in a survey

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