Filling Item Attached Data with Order Information

Hello Experts,
we run CRM 7.0 with EHP and have out Interaction Center connected to the CCS Simulator and it works pretty good.
We can demo varios szearions like incomming calls with automatic customer identification and forwarding the call to another agent including the customer information.
Now I want to include the Reference to a started order into the item attaced date such that the receiving agent gets the order and can complete it.
But I just do not manage ti include the Orderreference into the item attached date.
Can anybody help me?
Thanks a lot.
Michael Schöne.
Edited by: Michael Schöne on Mar 10, 2011 3:57 PM

Hi Michael,
Kalees is right, in order to include Orderreference into the Item Attahced Data you need to add this variable as a KVP (Key Value Pair) in your XML file on the CMS side.
Also, you have to add it in the CRM configuration for yoru CAD Group profile (for your Business Role) - transaction CRMC_IC_CAD.
Below, the <Application id="Genesys-CAD"> - is the name that has to be the same as CAD Group profile in CRMC_IC_CAD.
After customer calls and enters the Order reference thru IVR, the result of XML will like like this:
<?xml version="1.0" encoding="iso-8859-1"?>
<ItemAttachedData>
<Application id="Genesys-CAD">
<BPNUMBER>12356</BPNUMBER>
<CALLTYPE>Outage/CALLTYPE>
<ORDERREFERENCE>zzz</ORDERREFERENCE>
</Application>
</ItemAttachedData>
It'salso nice to display the CAD in teh Alerts area, like Kalles mentioned, if you have EhP1 and enabled the Business function profile framework switch CRM_IC_CEBP (transaction SFW5).
Regards,
Vadim.

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----
QUOTE -
The following values are optional selection criteria for restricting the search result:
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How do you test with a SOAP Client - I am trying to use same dataset as provided?
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<soap-env:Envelope xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/">
 <soap-env:Body>
 <nr1:SalesOrderERPBasicDataByElementsResponse_sync xmlns:nr1="http://sap.com/xi/APPL/Global2">
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 <MaximumLogItemSeverityCode>1</MaximumLogItemSeverityCode>
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 <SeverityCode>1</SeverityCode>
 <Note>Conversion failed: Invalid input format</Note>
 </Item>
 <Item>
 <TypeID>701(SFB)</TypeID>
 <SeverityCode>1</SeverityCode>
 <Note>Conversion failed: Invalid input format</Note>
 </Item>
 <Item>
 <TypeID>701(SFB)</TypeID>
 <SeverityCode>1</SeverityCode>
 <Note>Conversion failed: Invalid input format</Note>
 </Item>
 <Item>
 <TypeID>701(SFB)</TypeID>
 <SeverityCode>1</SeverityCode>
 <Note>Conversion failed: Invalid input format</Note>
 </Item>
 <Item>
 <TypeID>701(SFB)</TypeID>
 <SeverityCode>1</SeverityCode>
 <Note>Conversion failed: Invalid input format</Note>
 </Item>
 </Log>
 </nr1:SalesOrderERPBasicDataByElementsResponse_sync>
 </soap-env:Body>
</soap-env:Envelope>
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