Finance Charges for a Retail customer

I have a prospect that is considering buying Oracle Applications, but they work in a furniture retail environment and need a solution to add finance charges to sales made on terms, as well as other charges such as insurance costs for funeral policies.
Has anyone got a solution that I can propose to my prospect?

Sue
I realise that time has moved on since you posted this. If you are still looking for a solution then please contact me at [email protected] I have something that may be of interest to you.

Similar Messages

Setup for a customer and print a statement showing Finance Charges

Hi All,
I am working on Apps R11, I want to setup Finance Charges for a Print statement. Please give me steps.
Thanks,
JP

Your problem is not the interface and the form. You should care about the printing program only. You need to chage it the way there will be a part which can be looped at. Otto
p.s.: for better understanding read here: /people/otto.gold/blog/2010/05/06/how-to-deal-with-sap-standard-adobe-forms

Re-assigning a retail license for Office 2010 Home and Student - any charge for support?

I want to re-assign one of three licenses for Office, but I went to the Support website, which prompted for the product ID and indicated that the "free support"period had expired, presumably because it is 12 months since I first installed it.
Can the reassignment be organised at the time of activating on the new computer by phone? Would a person be speaking with a human if doing a phone activation? Will there be a charge and what's it likely to cost?
I also have a suggestion for Microsoft: a de-activation routine that would enable the license transfer process without the need for human support.

Hi
Normally Office for a retail version can only be activated once at a time in one computer, Office 2010 Home &Student can be installed on three machines.
If you have used up your activation times and want to transfer your Office to a new computer, contact Microsoft Customer Service and they will help you to activate your Office in a new machine:
http://support.microsoft.com/kb/295539/en-us
Tylor Wang
TechNet Community Support

Show finance charges on the customer statement?

Hi all,
Can somebody guide me on how to assess finance charges. The client wants the system to generate a monthly finance charges that should highlight to a G/L account. When a customer statement is printed, the statement should show the total finance charges imposed for a particular period. The client wants to assess or impose finance charges of about 5% at the begining of every month. Can somebody please guide me where to do the necessary configurations with this?
Thank you,
SONY

Hi,
Follow the following steps
Financial Accounting> Accounts Receivable and Accounts Payable> Business Transactions> Interest Calculation
Interest Calculation Global Settings>
Define Interest Calculation Types
Give the Interest Indicator (your choice)
Select the interest cal. Type as Intem Interest Calculation
Define Number Ranges for Interest Forms
Define the number range here with internal numbering
Prepare Item Interest Calculation
New entries>
Check Open Items Check Box
Check radio buttons as required
Ref. Date-4
Calendar type-G
Factory Calendar ID-select your factory calander
Check box Post Interest
Save your entries
Define Reference Interest Rates
Ref.int.rate- Give the Code
Long text-
Date from- Effective Date of the interest
Currency
Save your entry
Define Time-Based Terms
Int.calc.indicator-Give your indicator
Currency Key
Eff. From- Date
Sequential number-1
Term-Credit interest: arrears interest calc.
Ref. interest rate- Give the ref. rate as defined above
Save your entries
Enter Interest Values
New Entries
Select your Reference as defined above
Enter the Interest Rate
Interest Posting
Create Symbols- Create symbol for interest received
Save your entry
Create- Posting Specifications Click on the create symbol
Business Transaction-1000
Enter the Debit and Credit Posting Key and the account symbol as created: Interest Receivd
Accounts
Chart of Accounts
Select Account Symbol for Interest Received
Currency-
GL Account- Give the Account for interest received-Revenue account
Your Configuration is complete here.
Now mention this interest indicator in your Customr account.

Assess finance charges on Customer statement - MYSTERY Un-Resolved

Hi all,
This is the 5th time I am requesting somebody to help me on displaying finance charges on customer's monthly statement. Can somebody pls guide me on the various t.codes to show finance charges (interest rate) levied on a customer's monthly financial statement.
Pls folks, help me with this. Its been more than a week I have been posing this question on this forum for which I haven't got any solution yet.
Thank you,
SONY
(Please do not worry of your reward, i will surely assign points for every kind of helpful answer)

Hi,
Follow the following steps
Financial Accounting> Accounts Receivable and Accounts Payable> Business Transactions> Interest Calculation
Interest Calculation Global Settings>
Define Interest Calculation Types
Give the Interest Indicator (your choice)
Select the interest cal. Type as Intem Interest Calculation
Define Number Ranges for Interest Forms
Define the number range here with internal numbering
Prepare Item Interest Calculation
New entries>
Check Open Items Check Box
Check radio buttons as required
Ref. Date-4
Calendar type-G
Factory Calendar ID-select your factory calander
Check box Post Interest
Save your entries
Define Reference Interest Rates
Ref.int.rate- Give the Code
Long text-
Date from- Effective Date of the interest
Currency
Save your entry
Define Time-Based Terms
Int.calc.indicator-Give your indicator
Currency Key
Eff. From- Date
Sequential number-1
Term-Credit interest: arrears interest calc.
Ref. interest rate- Give the ref. rate as defined above
Save your entries
Enter Interest Values
New Entries
Select your Reference as defined above
Enter the Interest Rate
Interest Posting
Create Symbols- Create symbol for interest received
Save your entry
Create- Posting Specifications Click on the create symbol
Business Transaction-1000
Enter the Debit and Credit Posting Key and the account symbol as created: Interest Receivd
Accounts
Chart of Accounts
Select Account Symbol for Interest Received
Currency-
GL Account- Give the Account for interest received-Revenue account
Your Configuration is complete here.
Now mention this interest indicator in your Customr account.

HT204088 Does anyone know how to speak to customer service for iTunes? I got charged for something and have no clue what I got charged for. I have not used iTunes yet. There is no way on the apple site to get this resolved.

Does anyone know how to speak to human being in customer service for iTunes? I got charged for something and have no clue what I got charged for. I have not used iTunes yet. I have spent a lot of time trying to get this resolved on the apple site and there just seems no way to do it. Thanks.

iTunes Customer Service is an online service unless they feel they need to call you.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

Dunning wizard - Finance charge

Hello,
I ran the dunning wizard and printed out the dunning letter. Even though the interest is being calculated correctly [TtlopnIntr column in DWZ2 table], it does not update the BP Account Balance. Also when printing out the report, the Amount Due column in the report shows the open sum and not open sum + interest. At the BP level, I have activated the Include Interest checkbox and put in the bank interest percentages.
Could you please advise ASAP.
OR
If there is any other way to handle finance charges, please advise.
Thanks & Regards,
Bhavita
Edited by: Darius Heydarian on Mar 26, 2008 5:22 PM

Bhavita,
I'm running into the same problem also. Check out SAP note 1059948.
Symptom
When using the Dunning Wizard there has been an interest and a fee per letter defined. However, after running the wizard and printing the dunning letter with interest and a fee added to the total, it is not possible to find this balance in the business partner balance.
Other terms
business partner balance, journal entry, credit, debit, missing information, dunning level
Reason and Prerequisites
SAP Business One Functionality
A Dunning Letter has successfully been created and printed with an interest, a fee or both.
Solution
The interest/fee that is printed on the Dunning Letter will not make an entry on any account. It is only printed. If the interest/fee is paid, it should be recorded manually in the system. This is a system definition.
I have 30K plus customers - 500 of which have overdue amounts... am I supposed to manually create journal entries for all customers now? This is the dumbest thing I have ever seen in any software program ever! Don't make it look like you support a business process in a software solution when you don't. I have no idea how I'm going to try and explain this one to my customer...

Complaints for iPad 2/Customer Support

Please bear with me, I am new and extremely dissatisfied/frustratedwith Apple’s hardware, software and customer support.
I received my apple iPad 2 the day before yesterday (orderedthrough AAFES). I am abroad working inKuwait with the military. I charged thedevice (of course with the supplied charger and cable), plugged it into mylaptop, which has the most recent iTunes, registered my product and powered iton. After less than a minute of checkingthe device I noticed a dead (not misfired, but dead) pixel. My first reactive step was to reset the ipad,hoping that would help. Reset was successful, but did not correct the dead pixel. I then connected to the net through my wifi router and d/l a couple basecolor photos to see if this would show some reaction from the pixel, the pixeldid not change… it’s dead.
I took the iPad 2 to the nearest distributor in Kuwait. The representative verified that it was adead pixel and notified me that Kuwait doesn’t “officially” support iPad 2 yetand that they have just gained the support for iPad 1 and that I must contactApple in the States.
I went through the motions and attempted to do an RMA through the net… BUT, Apple will not mail a device to an APO (their reasoninghad something to do with signature confirmation not being available at APO…which I know as a fact is bogus because I work for the APO and yes, we sign forALL accountable items… delivery confirmation, insured, certified and registeredmail on the PS Form 3883 and when a customer picks up their parcel, they sign aPS Form 3849, so please Apple, get your information straight!). So because of this dilemma, I had to call thecustomer service center.
Luckily I have VOIP because it’s roughly $1 to $2 a minuteto call the US from Kuwait (no, 800 numbers aren’t toll free for internationalcalls, just in case anyone did not know that). The representative was kind and curious, so no complaint with himpersonally. He asked me to go to a localstore, I filled him in on all the steps I took and asked if I can just ship itto a service center and if they could send me a shipping label (yes, Apple,good customer service departments actually DO pay for a shipping label), he putme on hold to see if he could get approval from senior officer, I mean seniorsupport specialist (I’m guessing it was a “lead” and not a “supervisor”). He told me that was a no go. He asked when I would be in America on leave…this is not an option for me in my position. The ONLY option he could give me was for me to ship my device to a friend/familymember, have them go to a retail store, have them “test” the device, then havemy family member/friend ship it back to me. This is very very very problematic for me for soooo many reasons. First off, it seemed as though, through hisvoice/tone that they would not replace my item with a new item… meaning, theywould repair the BRAND NEW LEMON for me. Second thing is, my only point of contact, my mother, is inFayetteville/Ft. Bragg, North Carolina. The rep told me that the nearest service center is in Raleigh, NorthCarolina. That is about a two hourdrive, or course depending on traffic; meaning my mom, would have to dedicate aminimum of 4 hours driving. Next issueis economics, gas is not cheap, and my mom drives a (constant) 4x4 FordExplorer… $$$. Not Apple’s fault, Iknow. Next thing is, if they arerepairing the device, how long would that take? She would probably have to drop it off and pick it up later on in theweek. That now puts us to 8 hours of traveltime, and pretty much two days out of my mom’s schedule. And the last issue would be, I should now berequired to keep a LEMON. I want a brandnew, fully functional device, THAT is what I paid for.
How can a company which, according to its June earningsreport, has $76.2 billion in cash and marketable securities treat theirconsumers in such a fashion??? (According to the latest statement from the US Treasury, the governmenthas a cash balance of $73.8 billion, as of Wednesday, FYI.) This is total and utter bullsh*t.
I will next rant about my hates about their software; I mustremind you that I’m a newb to iTunes and supporting software (I own a coupleiPod classics and had an iPhone 1, but the software continues to mutate).
The iPad 2 Safari browser will not natively allow one todownload… anything. But for $5 you cango ahead and pay Apple $5 to buy their Safari downloader.
In order to download “FREE” apps from iTunes, you MUST enter your creditinformation… Apple has two work-arounds for this, you can BUY an iTunes prepaidcard… um, guys, please define to me the word, FREE; next (as the rep told me onthe phone) I can register with my credit card, and delete it out later on…hmmmmm I bet it is still saved on the server. Anyone know what just happened to Sony’s network recently? Yeah, I’m wondering about the legality ofthis, but I’m not a lawyer and US e-laws are about 20 years out dated anyways.
As I said earlier, I reset my device, from the device. I tried to do this again, and it would justhang on the black screen with the apple logo and a non-responsive statusbar. So I tried to reset through iTunes. You can’t just reset the device,you are REQUIRED to have an internet connection and download the newestsoftware. This is fine if you’re always plugged in, I might not even complain if I was in the US right now… but torequire that is ridiculous… not to mention, if one were to have their device jailbroken (yup, Apple, you lost in court, so deal with it… not just in America,America took a long time to finally tell you that, MULTIPLE countries sewed you and found your tactics unlawful); this makes it difficult to use you free,non-big-brother approved software.
You cannot natively test your video, audio or microphone quality. Wow, you guys could at leastload an Apple commercial on your device so someone could watch and listen toit. So I have to d/l skype just to testmy microphone (I’m sure there are many other programs, but the fact that I haveto go out of my way just to make sure the device works, is just, wow, non-expletivesjust can’t explain it).
And last, and probably least, they could have put a couple songs, videos, pictures or games on there. Not a big deal, but if this is supposed to be such an awesome device,Apple, show it off, don’t just advertise and trick the end users into believingthat they will have a nifty device right out of the box. Do you other users actually pay the extracouple hundred dollars for your programs like Apple wants?.. or are you alljail breaking and unlocking?
I’m sorry to all you die hard Apple lovers if you areoffended, and I’m sorry if I’m naïve or maybe a little ignorant to the “Appleway of life,” but if Microsoft did this, everyone would flip out. Heck, they got sued for adding extra stuff totheir OS; but, it’s ok for Apple to make their devices so minimalistic that it’shardly better than a word processor with web browsing capability and a couplecameras? I like my Kindle a lot more, it’san ebook, advertised as an ebook, works as an ebook, and they added some cool extras like text to voice and web browsing.
Ok, I’m done for now. Can anyone please give me some information on how I can get this POS replaced with a brand new, in the box, sealed and fully functional (lol, well,as functional as the iPad 2’s come, out of the box)? If not, how can I spread my complaint as farand wide as possible? And with that,does anyone know the buyer’s remorse policy on electronics? (oh, AAFES won’t give one ounce of supportfor Apple products, normally they would give a 15 day, but for Apple, becausethere have been SO MANY issues, they no longer assist, as a matter of fact,when you buy an Apple device from them, you have to sign a paper saying thatyou understand that if the device is defective or inoperable in any way, thatyou will not ask AAFES for help… at least in the local PX’s here.)
PS I appologize for the typoeees, I cut and pasted all this and for some reason it smushed some of the words together.

I’m not quite sure what you’re referencing as“misinformation” or “ridiculous statements,”
I was referring to these:
The iPad 2 Safari browser will not natively allow one todownload… anything.
Not true. It can download PDFs and Images. iOS apps are downloaded through the AppStore. But not allowing you to download just any old files is what keeps iOS free of viruses and malware. It's a security feature.
pay Apple $5 to buy their Safari downloader.
Not true. Apple does not make and charge for any Safari Downloader app.
In order to download “FREE” apps from iTunes, you MUST enter your creditinformation…
Not true, as the link posted above proves.
So I tried to reset through iTunes.
No you didn't. You can't reset the device through iTunes. You can restore it, which means re-installing the OS, which of course requires an internet connection to download it.
if one were to have their device jailbroken (yup, Apple, you lost in court, so deal with it…
Not true. Apple didn't lose anything in court. They never even went to court. It was the Copyright Office.
MULTIPLE countries sued you and found your tactics unlawful
Not true. No countries have sued Apple.
You cannot natively test your video, audio or microphone quality.
Not true. iPad is designed to be synced with iTunes, which is where your music and video is stored. The AppStore has many easily downloadable free apps that use the microphone. Videos and music can both very easily be played in the web browser.
they could have put a couple songs, videos, pictures or games on there.
Why? Your iTunes Library should already have songs and videos in. Pictures are easily obtainable, and so are many free games. People would complain like crazy if Apple put loads of crap nobody asked for on their iPad from new like you get on a Windows PC.
don’t just advertise and trick the end users into believing that they will have a nifty device right out of the box.
The iPad does everything it is advertised as doing right out of the box. But you will need videos, music and games to put on it. Same as a CD player plays CDs out of the box, but you need CDs to play on it. A car will take you on journeys, but you need gas to put in it.
Do you other users actually pay the extra couple hundred dollars for your programs like Apple wants?.
Of course people buy apps for their devices. There are hundreds of thousands of apps available. You expect Apple to provide you with every app ever made for free, pre-installed? Get real! People also buy applications for computers and other electronic devices, like they buy CDs for their CD player, DVDs for their DVD player. Nobody expects the manufacturers to provide them for free.
it’s ok for Apple to make their devices so minimalistic that it’s hardly better than a word processor with web browsing capability and a couple cameras?
If you had read reviews of the iPad and read the product info pages on Apple's website, you would've known EXACTLY what the iPad comes with in terms of hardware and software. It's all there in black and white.
I like my Kindle a lot more, it’s an ebook, advertised as an ebook, works as an ebook
The iPad does everything exactly as advertised - if it didn't, Apple would be in trouble with advertising regulators all over the world. Millions of people like the iPad, but if you prefer the Kindle, why buy an iPad? That makes no sense at all.
I have seen and read dozens upon dozens of reviews on the iPad and iPad 2…
Hmmm... somehow I doubt it. If you had, there is absolutely no way you could've had so much misinformation and misconceptions about what the iPad is, does, and comes with.

Charges for Broadband - during fault

Late December and into early january my broadband usage was excessive - diagnosed as faulty hub. Fault resolved on 6th Jan when new hub installed. I can't get suitable re-assurance via the many online chats and voice calls I have had with BT that I will not be charged for exceeding 40GB usage in BOTH december and January.
The first 6 days of January under fault used most of our 40GB cap so normal browsing since means we will exceed 40GB by months end. A note on the broadband usage says we will be billed 26.50 for excessive usage even though the bill has been received.
Please could you take a look at my account and assure me that I will not be charged for exceeding 40GB in December 13 and January 14. Only once in the last year have we ever exceeded 40GB.
I hope you can assist
Solved!
Go to Solution.

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Iphone charge for non-activated iphone???

I have an iphone 4 that I can hear callers but they cannot hear me unless I put on speaker phone . Verizon sent me another iphone but I have text messages, photos and videos that the Apple store has been unable to transfer to my iphone account. I have NEVER activated the NEW iphone, I am still using the annoying one that does not work, all of a sudden there is a $650 CHARGE ON MY BILL. I have sent several emails to customer support and NO response. Has anyone encountered this situation? What is the policy on this? Thanx

As mentioned, if you did not return either the defective phone or the replacement sent to you within the allotted time (around 10 days I believe) then yes, you were charged for the full retail value of the device. You can't keep the replacement just because you didn't activate it. If you decided you would rather keep your defective device because you couldn't figure out how to back up your info (photos, text messages, and videos can be backed up by you on your computer and then added to the replacement device by restoring it with that backup. This info is available in the User Manual for the iPhone 4/4s that can be viewed via the Apple website) then you needed to return the replacement device. Otherwise, you elected to keep both devices and were rightfully charged for the 2nd device. This info would have also been included in the paperwork sent with the replacement device (instructing you on how much time you had to return the device). Also, normally when a rep tells you they are sending you a replacement device they will advise you that the defective one (or if you opt not to keep it, the one they sent you) must be returned using the return label included to avoid charges.
Not sure if you can convince them to reverse the charges if you kept the device past the allotted time but if you can then you need to decide if you want to continue using your defective device or if you want to use the replacement. Read the information about backing up and restoring iPhones in the manual or on the Apple website. This will help you if the only issue was you being able to transfer your items.

Being charged for cancelled service

I tried posting on your fb page and I don't see it there yet. So I'll try this -- I just got my bill today and saw a $14.99 monthly charge for World Plan 300. This is the plan I got in June 2013 for ONE MONTH while my children were travelling in Europe. I requested one month, was actually pro-rated for just the time they were there (which was 3 weeks) , and in July 2013 I called back to make sure the charge was removed. I was assured it had been. Should I check my bill carefully? Yes of course. BUT, your representative told me the charge was removed and it wasn't! So, they lied or are incompetent. I paid for this service in Aug/Sept/Oct/Nov and Dec. Are you kidding me? $75 for something I NEVER used and had cancelled? I asked your phone rep tonight and she assured me it was cancelled. Well, the man on the phone in July told me it was cancelled, too. Who do I believe? I asked her tonight to connect me to someone who can credit my account for the service I cancelled and she said it was not possible. Not possible to get back the money for something you didn't cancel?? This is shameful.
Any check of my account will show when the service was ordered, when I used my home phone to call Europe, and when I stopped using it. I am disapointed that your company is satisfied with continuing to charge me for a service I had every reason to think was cancelled. You TOLD me it was cancelled. I added several Premium TV cable choices in August so the fact that the bill was higher didn't really register.
You have one deeply disapointed customer in me.
Rose

I HAVE NEVER BEEN AS DISRESPECTED AS I HAVE BEEN BY VERIZON TODAY!!!!
I moved from MD TWO YEARS AGO and cancelled my bundled services (Phone, internet, and cable), but apparently someone at Verizon left the internet service on...I wasn't getting a bill and had Verizon service installed in my new home in TX, so I didn't think anything of it. When I recently ran my credit report, I noticed a negative from Verizon, when I called to investigate, after a 40 minute call, I was told I had to call the Finance department the next day to arrange payment for the $1100 I owed for the 23 months of internet service that they'd been charging me for.....
My first call started at 7am (PST)....after being told I was routed to the wrong department and transferred FOUR TIMES over an hour, I finally reached a supervisor who told me they would call me back....yeah right
So, when I called back this evening, and was transferred three more times, hung up on, put on hold (only to wait and then be disconnected), I reached an extremely rude "customer service" agent, who told me she would do me the courtesy of knocking off three months of the 23 month bill, but that I would be responsible for the rest, because she didn't see and record of a request being made to disconnect the service.
I REPEAT!!!!! BUNDLE SERVICE!!!!!! CABLE WAS CUT OF IN MARCH OF 2012!!!!!! PHONE WAS CUT OFF IN MARCH OF 2012!!!! WHY WOULDN'T THE INTERNET HAVE BEEN CUT OFF AS WELL?????????
i AM EXTREMELY FRUSTRATED, ANGRY, AND I'VE NOW SPENT OVER 2.5 HOURS ON THE PHONE WITH VERIZON WITH NO END TO THIS NIGHTMARE IN SIGHT!!!!
CUSTOMER SER VICE DOES NOT MEAN ANSWERING THE PHONE AND PUTTING PEOPLE ON HOLD OVER AND OVER AGAIN. IT DOES NOT MEAN TELLING A CUSTOMER, "I CAN'T HELP YOU"...
IT MEANS HELPING THE CUSTOMER!!!!!!!!!!!!!

INCORRECTLY CHARGED FOR DEPOSIT, NOT GETTING REFUND

I purchased a new phone from a Verizon store about three weeks back. I was asked to pay a deposit of 400 dollars, which I was told, would be refunded if I paid my bills regularly for a year. The representative at the store *incorrecly* swiped my card twice and I have ended up paying 800 dollars. I have been contacting Verizon's several departments everyday, (Finance, local store and Customer Service) from the time I got the phone. No one seems willing to help and will not give me any proper information on when I will receive the 400 dollars that I was charged for no reason. I am sick of calling all your departments and hoping that someone will help. I am out of 800 dollars and no one seems to care!!!!!

Hi Swaram,
These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you.

Charging for software on a BRAND NEW iPod Touch?

Glad to hear people are now getting the 2.2 download to work. Has anyone gotten anywhere asking Apple for justification for a $10 software upgrade on a brand new iTouch purchased within 30 days and given as a Christmas gift? (I gave 2!) This is even crazier than "Microsoft think".
There was another post comparing this to an upgrade from Windows XP to Vista - NOT SO. You would know a PC's OS in advance and you could weigh the cost of the PC PLUS an OS upgrade against whatever features you might miss by not having the latest OS. If you bought a PC back during the pre-Vista release you either received a coupon for an OS upgrade when Vista came out or you knew that the PC came with XP and you were OK with it. There was no disclosure of any kind when I was researching or purchasing the Touch.
So, I ask again, does anyone have any words from Apple justifying this charge for their brand new iPod Touch? We're not talking about units purchased months ago, just BRAND NEW devices that are effectively 4 days old for the gift recipients.

Your iPods may be 'new' as opposed to 'used', but they were clearly not the latest models.
Any iPod that do not have the 2.2 software installed have to pay for it. This is because that the time they were manufactured by Apple and released the 2.2 software was not available. Apple sold those devices to the retailer before the 2.2 software was released and therefore you bought an 'old' model that is NOT entitled to the 2.2 software. It is not about when the device was sold it is about when it was manufactured. Apple do not know when the devices you have were sold to you anyway.
Apple does know the serial numbers of your devices and it does check to see if they are entitled to the update and clearly they are not as they were manufactured before the new software was released.
These are user support forums and are not manned by Apple. If you want Apple support then use the 90 day telephone support that came with your Apple product or the 12 month warranty which can be used in any Apple retail store.
You have not been 'flamed' in these forums we are just giving you the truth.
Just because you have a strange view or reality does not mean it is correct.

Double-charged for Creative Cloud Membership - I need a refund!

My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.

Hi aagirlz
An email is sent 30 days prior to the annual renewal date with details of the renewal price. Sometimes this might go to your spam/junk folders so it's worth checking there.
When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
The current student/teacher offer terms can be viewed here: Creative Cloud free trial & plans : Adobe Creative Cloud
Kind regards
Bev

Why am I being charged for a phone I owned outright?

My fully paid for phone was stolen. I was advised that the Edge program was my best option for replacement & I choose to go with that option. But why am I charged $300.00 for my old phone in addition to the monthly charge for the new phone on the new program. Where did that amount even come from? as my 1st question said it was fully paid for. In reading the contract I don't see where you have to turn in the phone at the start, only if you "edge up" & I didn't do that.
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You can't buy out a 2 year contract without losing your number. Dumb, but true for other carriers also.
You can buy out an Edge installment agreement.
Your cheapest option was to purchase a replacement phone at full retail price. Which for a Droid Turbo is $549
In 2 or 3 months when your old 2 year contract expires, call and ask for the out of contract discount. Depending on your data plan you will get $15 or $25 monthly line credit for being out of contract. That will offset your Edge payment, netting either a payment of $7, or a credit of $3 (based on the Edge payment of $22)

Finance Charges for a Retail customer

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