Iphone charge for non-activated iphone???

I have an iphone 4 that I can hear callers but they cannot hear me unless I put on speaker phone . Verizon sent me another iphone but I have text messages, photos and videos that the Apple store has been unable to transfer to my iphone account. I have NEVER activated the NEW iphone, I am still using the annoying one that does not work, all of a sudden there is a $650 CHARGE ON MY BILL. I have sent several emails to customer support and NO response. Has anyone encountered this situation? What is the policy on this? Thanx

As mentioned, if you did not return either the defective phone or the replacement sent to you within the allotted time (around 10 days I believe) then yes, you were charged for the full retail value of the device. You can't keep the replacement just because you didn't activate it. If you decided you would rather keep your defective device because you couldn't figure out how to back up your info (photos, text messages, and videos can be backed up by you on your computer and then added to the replacement device by restoring it with that backup. This info is available in the User Manual for the iPhone 4/4s that can be viewed via the Apple website) then you needed to return the replacement device. Otherwise, you elected to keep both devices and were rightfully charged for the 2nd device. This info would have also been included in the paperwork sent with the replacement device (instructing you on how much time you had to return the device). Also, normally when a rep tells you they are sending you a replacement device they will advise you that the defective one (or if you opt not to keep it, the one they sent you) must be returned using the return label included to avoid charges.
Not sure if you can convince them to reverse the charges if you kept the device past the allotted time but if you can then you need to decide if you want to continue using your defective device or if you want to use the replacement. Read the information about backing up and restoring iPhones in the manual or on the Apple website. This will help you if the only issue was you being able to transfer your items.

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MySites for non-Active Directory users

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BT bill charges for non service during moving hous...

BT dreadful customer service & incompetence
Hi all,
After deciding to move home I made the necessary arrangements with BT prior to our moving date. Our switch over date was 14th November 2014.
After numerous calls with BT and mostly dealing with multiple BT operators with little knowledge, poor communication skills, lack of interest and on a few occasions extreme rudeness, I was still no further forward with a line connection date.
It became apparent that there was no line services to my new home, which I could understand although I was disappointed not to have been informed of the situation prior to my moving home (a fact BT should be easily aware of)
I spent weeks going round and round with no clear outcomes or specific information returning to me, I actually knew more information from the site builders than BT knew, BT even had the arrogance to tell me that my information from the builders was incorrect (which it wasn't)
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It was very clear that the information from each phone call between myself and BT was not correctly recorded. On two separate occasions during a singular phone call I actually had to repeat my situation to three separate operators to which I had become accustomed to being transferred amongst.
So to be clear from 14th November 2014 until late February 2015 we were without services.
During one of my many and expensive mobile phone calls to BT I was advised to set up my own mobile broadband and they would foot the bill and repay the expense until they provided a service.
(Which I did as I had no confidence in a connection date within months)
Throughout this ordeal BT had the arrogance to attempt to bill me, even though we had no service!!!!
Here is the kicker.
BT have now disconnected us from their service (31st March2015) for an unpaid bill, a bill we can't get amended and corrected to reflect the 3 months without their incompetent service.
They have even added charges for BT sports which I can't even watch as I have no viewing box, I believe this came free for 6 months) with my original package.
Even this is an issue. I was informed upon moving house that a new contract would commence when I moved home thus starting the 6 months free BT sports package once more (yet another mistake by BT)
We will not pay any form of bill until they amend and correct the bill to reflect we had no service for 3 months.
I have now tried to call to speak to an operator regarding the issue, after entering my home phone number the BT automated service redirects me to the only option which is to pay the outstanding bill!!!
No bill will be paid until it is corrected, I will be sending a bill for the mobile broadband I required to set up and maintain. I am also considering looking into the loss of earnings I suffered due to the length of time I was offline, as well as the amount of time required to deal with the sorry mess. A stressful time enough moving home without this added fiasco.
I am also aware of the Ofcom regulatory body as well as the multiple rules BT will have breached in our contract.
All in all we have endured a long and needlessly complicated mess, which thinking was behind us, is in fact still present. We are seriously considering removing our service completely with BT which I am sure in the eyes of the law will be justified and legally binding due to the numbers of contract breaches sustained by BT.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Returned Defective Phone. Shows delivered. My account is being charged for non returned phone.

I have called Verizon over and over again and it seems that your representatives get my story wrong every time. I returned a defective phone to your warehouse in Fort Worth, TX and it was delivered on August 26th 2014. I have called numerous times and provided the tracking info many times and I am still getting messages that a fee has been applied to my account.
I have doneseek some research on the internet and it seems that your company is doing this to many of your customers. If this is not resolved and I am charged for a phone that has been returned, I will seek legal help and contact the news. I refuse to pay $599 for a phone I returned.

My sons phone was defective got a replacement from verizon. Followed directions and was returned to Fort Worth Texas. On November 3 2014 Was sent text on Nov 14 I was going to be charged if not returned. Called they began a "ticket" to rectify the situation. Today 12/27 spent over 3 hours. Listening to someone tell me no mind you this is the third supervisor. It is not Verizon's fault or responsibility until the phone is checked in. And a refund can not be issued until it is. We have begun the process AGAIN but that was only a few hours ago what did they expect them
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Warranty Not Honored For Non-activated iPhones?

Hello,
Is it true that Apple will not honor warranties against manufacture defects for iPhones that have not been activated? I went back to the store where I purchased my iPhone from, and that was exactly what I was told, however, the store manager could not find where it explicitly states that under the terms and conditions for warranty. Can someone please clarify this?

If your iPhone was purchased in the U.S., it was sold as carrier locked with at&t only. None of the iPhone functions work until the iPhone is activated with at&t, or hacked to be unlocked for use with another provider.
Copied from the written warranty.
+This warranty does not apply: (a) to damage caused by use with non-Apple products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Apple; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”); *(e) to a product or part that has been modified to alter functionality or capability without the written permission of Apple;* (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; (g) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; or (h) if any Apple serial number has been removed or defaced.+
I believe the highlighted portion for exclusions applies to a hacked/modified iPhone for use with another provider. Doing so alters the functionality or capability.
An iPhone sold in the U.S. is designed to function as activated with at&t only.

TS4268 Why have I been charged for iMessage activation now, when I have been using iMessage for more than one year?

I received a message on my iPhone saying that some charges could be applied due to activiation of iMessage. My question is: why have I been charged now, if I had already activated iMessage and I have been using it for more than a year.

We are basically users and can't really help with activation. So unless a staff member can check in, you need to speak to Customer Service.
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The Apple site says an iPad2 w/ VZW service is charged for non VZW WiFi use as well - true or not?

I want to make sure I understood the footnote here:
http://store.apple.com/us/browse/home/shop_ipad/family/ipad/rate_plans_store?mco=MjE0OTIzMjA
"(1) Includes Wi-Fi browsing; refer to carrier website for terms and conditions."
So this means that I must pay for my own data from basic non-VZW WiFI as if Verizon provided it to me?
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Thank You MFK for your input. The data plans with the different allowances at the mentioned link is a reference in the event you wish to use a data connection and use data. Whether or not you need to pay for any access from a non-Verizon Wireless WiFi location depends on what the establishment offers for their data connections. However, some locations do not charge because they want you to visit their place of business.
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Good day!
While ordering add 20 GB storage in Icloud, APPLE has charged me 3 times but service is not activated.
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Contact iTune Support
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I am being charged for non purchase of applictions

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Are they store holding charges (are they small ?), which are quite often made after adding/changing credit card details ? If so then they should disappear within a few days : http://support.apple.com/kb/HT3702
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I use iPhone 4S .earlier with ios 6 and now ios 6.while I connect the charger for charging my phone network lost while midway in charging.that problem always while 3G connection is active.but this problem not arise while 3G mode off.please help me.

I use iPhone 4S .earlier with ios 6 and now ios 6.while I connect the charger for charging my phone network lost while midway in charging.that problem always while 3G connection is active.but this problem not arise while 3G mode off.please help me.

reset all settings
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now reconnect to wifi
settings- wifi- click network name- enter password - join
if issue persists back up and restore as new via iTunes
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TS3367 Carrier maybe charge for sms message for activation yourtime..trouble using facetime on iphone

Carrier maybe charge for sms message for activation yourtime..trouble using facetime on iphone

What is your technical question?

My iPhone 5s restarts while charging and none of my downloaded apps will open

MMy iPhone 5s restarts every time I plug it in to charge. And none of my downloaded apps will open except for a few. I've restartedmy phone, deleted the apps then redownloaded them, ive reset my network settings, and even reset all of my settings in general. But nothing will work

Hello d.ashley.,
The troubleshooting steps detailed below can help stabilize your iPhone.
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Cheers,
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Why is it that Apple have no interest in helping I have a iPhone 4S and since updating to ISO 7.0.4 I have no wifi at all told me it's a hardware issue and I will be charged for the repair sick of it what a scam

Why is it that Apple have no interest in helping I have a iPhone 4S and since updating to ISO 7.0.4 I have no wifi at all told me it's a hardware issue and I will be charged for the repair as it's just over a yr old so I've got a 24 month contract so 12 months with a phone that is not working right I have read loads of other people that have the same problem so how can they put it down to the phone and when asked where to take it was told to google it not happy at all apple u need to sort it out never again am I buying anything for yourselfs again DISTGUSTED would be an understatement

No joy at all they just keep saying it's the phone but was fine before update and @metasolaray why should I pay for extra cover when the fault is not the phone but the update they have put out for everyone to install and I am far from being the only person as there is hundreds of people going through the same with this update and it's not been the first time they messed it up
WIFI disabled - Greyed out since iOS 7 update on iphone 4s
56888 Views 229 Replies Latest reply: Dec 8, 2013 9:14 AM by Cheney1980 Branched to a new discussion.
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sugaaarbabe
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 14, 2013 9:18 AM (in response to Tarrantion82)
Apple should take resonsibility for this, otherwise they will lose lots of loyal customers. I have moved away from the ipad due to expense and am now very tempted to do so away from the iphone. Selling a product that prompts an update that breaks the phone is not good.
Like (0) Reply
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punkinbits
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 14, 2013 11:31 AM (in response to Tarrantion82)
Have had the same issues with iPhone 4S since the upgrade. No wifi button, battery draining every 8 hours with no use, phone shutting on & off for no reason at all. I gave in and tried the hair dryer method. Turned the phone off and hel d the dryer over the camera lense area for one minute. Turned the phone back on and to my shock, had wifi button back again. That was 2 days ago. Battery is lasting normal amount of time again and I can use wifi again! Hopefully this will last. I know it doesn't work for everyone but it doesn't hurt to try. Much better than spending the $200 at the Apple store, which by the way, the genius said Apple is aware of the problems but there is nothing they can do.
Like (2) Reply
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Shell1331
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 1:07 AM (in response to Tarrantion82)
I have exactly the same issue, apple are phoning me this evening. I am not happy and this has really put me off using iphone. It's my first iphone and if Apple don't fix it, it will be my last iphone!!
Like (1) Reply
Level 1 (0 points)
lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 3:17 AM (in response to Shell1331)
you will be fine if you have warranty
If not Apple won't want to know
I know I've tried but they will not help.
I've email bbc watchdog the consumer
Programme to see if they can help.
GOOD LUCK
Like (0) Reply
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justezenu
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 4:47 AM (in response to Tarrantion82)
Mine happened to with an update. I had nothing wrong before that.
Like (0) Reply
Level 1 (0 points)
justezenu
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 4:50 AM (in response to lin777)
I am booked in for the same problem on Thursday. Looks like I won't have much luck.
Like (0) Reply
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ljguadagnini
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 1:11 PM (in response to justezenu)
Having the same issue: iOS 7.0.2 with no WiFi / poor Battery stamina and really slow software experience when opening several options at Settings icon.
Apple care agent contacted me and we try all alternatives to isolate and detect if this is regarding a hardware problem. Of course they told me it is. Too sad. My phone is in immaculate condition.
My mother has an Iphone, my father has an Iphone, my 2 sisters have Iphones, my brother, wife and daugther... we all have Iphones. Mine's the only one with this fault (my personal experience: fail prob is 12,5% -1 out of 8).
At this point, I'm evaluating to stop buying apple products for fear that in the future the same will happen with some "premium" product that ultimately they are not.
Too sad, sorry but this is too much.
Like (4) Reply
Level 1 (0 points)
lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 5:08 AM (in response to ljguadagnini)
Join the IOS 7.02 not working club.COME ON APPLE DO SOMETHING YOU MUST B READING ALL THE
COMMENTS.ive emailed bbc watchdog consumer programme havent had reply yet.
Like (0) Reply
Level 1 (0 points)
Jungletooth
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:15 AM (in response to lin777)
I got my 4s in August 2012, as an upgrade on my Vodafone contract Following the installation of IOS 7 I also experienced greying out of wifi and bluetooth. I tried various options suggested on forums however none worked. I took my phone to Vodafone who told me it was a problem they were aware of but couldn't do anything about as Apple had to deal with it. I took it to my nearest Apple store (60 miles round trip!) to be told it was not their responsibility, it was Vodafone's - something to do with consumer law! They also said I would have to pay £160 for a replacement phone as it couldn't be repaired. The 'Genius' was very cagey about it being a common problem by the way!! Back to Vodafone who said it was not their responsibility so back to Apple. This time I spoke with a Manager who told me in not so many words that it was an issue and agreed to halve the replacement cost of £160 to £80. By this time I just wanted it sorted to reluctantly paid £80 for a replacment phone. Seeing as this is CLEARLY a design fault, Apple should have replaced it free of charge. This experience just confirms what I am reading in lots of places about the Apple Company. I was going to buy an iPad but have decided not to now. I shall NOT be replacing the iphone when my contract is up. I too will be writing to BBC Watchdog.
Like (2) Reply
Level 1 (0 points)
Jungletooth
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:18 AM (in response to justezenu)
justezenu wrote:
I am booked in for the same problem on Thursday. Looks like I won't have much luck.
You will probably be told that the solution is a replacement phone. Ask to speak to a Manager and insist on getting it at a lower price. I did this and got it at 50% of the usual repacement cost. Still not ideal but at least it saves you a bit of the money you shouldn't have to pay in the first place!
Like (0) Reply
Level 1 (0 points)
lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:58 AM (in response to Jungletooth)
Yes I had the same problem with 02 and apple no one wants to take the blame.Im glad you are writing to watchdog
As well every one must email them or write to them and I'm sure they will take up the problem for us all.
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vinayak4816
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 7:24 AM (in response to Tarrantion82)
no
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Jerome101
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 8:30 AM (in response to ljguadagnini)
I depend alot on my Iphone and this Wifi greyed out issue is really getting to me!! This caused me to lose some business, but I'm sure I will make up for that in Andriod World. Switching back to andriod should have never switched to apple in the first place.
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Deanmort13
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 9:22 AM (in response to Tarrantion82)
4s owner in the same boat as everyone else.
I setup a service call with apple on Monday this week and was told it's quite a common hardware failure. When I asked why I should be paying for a new phone I was advised to book an appointment in store. Well I've just returned from my appointment with a "genius" who told me that when the update is installing if any component is weak when installing it will be permanently disabled. Was then told £150 for a new phone which I declined.
I've had iPhones for 4 years now but due to this issue and apple washing their hands of any responsibility it will be my last.
Disappointed that a premium product has such poor backup from the manufacturer. If it was only my phone and not thousands of others I'd have probably paid for a new phone but I'll never give apple another penny again.
Like (1) Reply
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Coatezy
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 11:16 AM (in response to Tarrantion82)
Same problem with my partners iPhone 4s. Restored the device but still no luck. Going to book an appointment but it sounds like we wont have much luck as it is just over a year old.
Nexus 5 time I think for both of us.
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Up to Discussions in iPhone Hardware Go to original post Reply to original post

My iPhone 4 has been dead for 24 hours and it has been charging for 12 hours. I have tried holding the home and lock button down but it still has the black screen, what is wrong with it? It just randomly died on means won't turn back on

My iPhone 4 has been dead for 24 hours and I've been charging it for 12 hours and it still won't turn on. I have tried holding the lock button and home button down, even connected it to computer but nothing's happening, it randomly died on me.

Hi Lauren,
When troubleshooting power issues, we want to make sure we have followed all steps outlined in the following article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
- Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
- Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
Learn about LCIs and corrosion.
- Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
- After at least 15 minutes, if:
               - The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
               - The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
               - Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
- If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
               - If the display turns on, go to step 4.
               - If the display remains black, go to next step.
- Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to
restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
- If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks,
Matt M.

Iphone charge for non-activated iphone???

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