Fios account # changed and problems with billing

I had automatic biling set up with Verizon for our Fios internet. In August, Verizon changed my account number, but my automatic billing did not migrate. When will this be fixed?

Hi karl
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Cheers.
Here is the approximate code of the page for reference - I actually got the file working in the end but using 'play from (miliseconds)' instead of play from (label) and much frustration slowly editing the timeline and elements visible/hidden status and redoing animation on elements below in the timeline to get them placed correctly.
HTML:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>Master Document with base styles</title>
<link href="css/master_styles.css" rel="stylesheet" type="text/css" />

<link rel="stylesheet" media="only screen and (min-width: 320px) and (max-width: 480px)" href="css/mobile.css" />
<link rel="stylesheet" media="only screen and (min-width: 768px) and (max-width: 1024px)" href="css/tablet.css" />
<link href="css/desktop.css" rel="stylesheet" media="only screen and (min-width: 1025px) and (max-width: 3000px)" />
<style type="text/css">

</style>
</head>
<body>
<div id="container">
         
            <div id="mainContent">
                <div id="mainlogo">
                </div>
            </div>
            <div id="firstButton">
                  <div id="Abutton1">
                  <p><img src="img/a_72_off.png" width="72" height="72" /></p>
                 </div>
            </div>
            <div id="transition1">
                   <p>Wipe transition 1</p>
            </div>
            <div id="secondButton">
                    <div id="Abutton2">
                   <p><img src="img/a_72_off.png" width="72" height="72" /></p>
                   </div>
            </div>
            <div id="secondContent">
                <div id="Abutton3">
                <p><img src="img/a_72_off.png" width="72" height="72" /></p>
                </div>
            <div id="text1">
                  <h1>Heading </h1>
                  <p>Byline</p>
                </div>
             </div>
<div id="transition2">
    <p>Transition 2 - TBC</p>
</div>
      <div id="thirdContent">
      <div id="lastbutton">
        <p><img src="img/end_icon_crop.png" width="150" height="150" border="0" /></p>
      </div>
      <div id="text2">
        <h1>Heading</h1>
        <p>Byline</p>
      </div>
</div>
    <div id="transition3">
        <h4>Small print</h4>
</div>
</div>
</body>
</html>
CSS:
(master_styles.css)
@charset "utf-8";
body {
    margin: 0; /* it's good practice to zero the margin and padding of the body element to account for differing browser defaults */
    padding: 0;
    text-align: center; /* this centers the container in IE 5* browsers. The text is then set to the left aligned default in the #container selector */
    color: #19171B;
    font-family: AFBattersea;
    font-size: 100%;
#container { /* the main holder for all of the viewport content - an image frame */
    text-align: left;
    margin-top: 0;
    margin-right: auto;
    margin-bottom: 0;
    margin-left: auto;
#mainContent {
    z-index: -1;
#firstButton {
#transition1 {
    color: #FFF;
#secondButton {
#secondContent {
#transition2 {
    color: #FFF;
    height: 100%;
#thirdContent {
#transition3 {
    color: #FFF;
#mainlogo {
    background-repeat: no-repeat;
    background-position: center center;
    background-image: url(../img/960_off.png);
#Abutton1 {
#Abutton2 {
#Abutton3 {
#text1 {
#text2 {
#lastbutton {
#text3 {
(desktop.css) - I've not included the other css files referenced in the media queries as they only contain names of elements for this purpose
@charset "utf-8";
#container { /* the main holder for all of the viewport content - an image frame */
    text-align: center;
    margin-top: 0;
    margin-right: auto;
    margin-bottom: 0;
    margin-left: auto;
    height: 700px;
    width: 1024px;
.mainContent {
    height: 100%;
#firstButton {
    height: 100%;
#transition1 {
    height: 100%;
#secondButton {
    height: 100%;
#secondContent {
    height: 100%;
#transition2 {
    height: 100%;
#thirdContent {
    height: 100%;
#transition3 {
    height: 100%;
#mainlogo {
    background-image: url(../img/960_off.png);
    height: 72px;
    width: 960px;
    margin-top: 364px;
    margin-right: 36px;
    margin-left: 36px;
#Abutton1 {
    height: 72px;
    width: 72px;
    margin-top: 364px;
    margin-right: auto;
    margin-left: auto;
#Abutton2 {
    height: 72px;
    width: 72px;
    margin-top: 364px;
    margin-right: auto;
    margin-left: auto;
#Abutton3 {
    height: 72px;
    width: 72px;
    margin-top: 364px;
    margin-right: auto;
    margin-left: auto;
#text1 {
    text-align: left;
    margin-top: 16px;
    margin-left: 320px;
#text2 {
    text-align: left;
    margin-top: 16px;
    margin-right: 330px;
    margin-left: 360px;
#text3 {
    text-align: center;
    text-indent: -192px;
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#lastbutton {
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    margin-right: auto;
    margin-left: auto;
    height: 150px;
    width: 150px;

Hi,
I wonder if it's related to the multilingual capability of BPM Object presentations.
Could you:
1. right mouse click the project in the Project Navigator tab.
2. click "Project Preferences"
3. click "Languages"
Do you see multiple languages? Is English (or whatever language you're using inside Studio) the default?
When you log into the WorkSpace, could you double check the language you are using (log in -> click "Settings" in the upper right corner) -> with the "Display" tab selected, is the language you chose as the default in Studio selected?
I suspect the reason you see some but not all of the labels is because you have defined some of those labels in the language selected in the Workspace. You can add the addtional labels for the various languages you want to support if you:
1. Open a presentation
2. Click one of the labels
3. In the properties tab on the right, click the field beside the "Display" property
4. Click the button with the "..." on the right side of this field
Hope this helps,
Dan

Fios account # changed and problems with billing

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