FIOS covering SU lacrosse

I would like to know why FIOS covers SU basketball and football through TWCS but neglects SU lacrosse. Lacrosse has won 11 championships. They show Canisius basketball but not SU lacrosse, what the heck is that? If I had known about this before we switched over, I wouldn't have agreed to the change. Start covering all of SUs sports!

Yes, you will need some type of tuner for your HTPC that is cable-card ready. You will also need to rent a $3.99/month (?) cablecard from Verizon to get all of the channels.
There are posters on here who know a lot more about what's available for cable-card ready tuners for PCs, especially with some new features that Windows 7 has. This thread should probably be moved to the technical assistance forum...

Similar Messages

  • I have a wiring plan, but I am not sure if its covered by the FIOS installation.

    I have only ordered FIOS Internet but I am thinking about getting FIOS TV soon.
    I want to install the Actiontec router next to my TV, so when I get the FIOS TV, I won't have to run a long wire between the router and the box. Also, it will be very close to the ONT (about 4-6 feet). However, my desktop is in another room, and I will need a CAT5 wire installed between my computer and the router. Will that be covered in the installation?
    If you can think of another workaround, please let me know.
    Thank you.

    Hi american5abi,
    When you get Fios TV service installed, the Actiontec router will be connected to your TV box through the coax in your house. If you have a working coax jack in the same room as your computer, then you would not need any extra cables run from the router to the TV. If not, then the tech can run a coax cable to the room with the computer from a coax splitter to provide that connection.
    Connecting the router in the room with the computer should end up being a lot easier then having it next to the TV and running CAT5 to your computer.
    Brennoko
    Verizon Telecom
    Fiber Solutions Center
    Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • Is Verizon going to acknowlege the problems with FIOS and Windows Vista

    For months now, I have been reading the numerous problems Fios internet customers are having with Fios internet/Actiontech Router and Windows Vista and there has been no acknowledgement by Verizon of this current major issue.
    I have also experienced the exact same issue for months now since I switched to Verizon FIOS internet. Previously I had Comcast HSI using my Windows Vista laptop.  I had their service for over a year and I NEVER has a problem with the Windows Vista globe icon disappearing and loosing internet connection. The Globe always stayed on and never went away and I never lost connection when I had Comcast
    I had Verizon FIOS installed last September with my Windows Vista computer and my wireless internet connection started to drop from day 1 and it has been a daily occurrence for over 5 months now.  It has gotten so bad, I have had to hardwire my laptop to to be able to use the internet uninterrupted.
    This is what daily scenario is:
    When I turn on my laptop(with Windows Vista, I can initially get full internet access(with the globe on and it says "Local and internet). After about 10 minutes or less, the globe switches to "local only" and I can still get  internet access.  After another 5 or so minutes, a large X covers the globe and I lose internet connection entirely. The actiontech router wireless signal is no longer listed as one of the wireless networks.  The only way for me to regain internet access is either to restart my laptop or reboot the actiontech router.
    Numeorus posts here, over by DSL forums(Broadband Reports),Microsoft's website and a few othere websites detail this issue.
    I am extremely shocked and surprised that Verizon has not tried to fix this issue by working with both the makers of the Actiontech Router as well as Microsoft to find out what the problem is and how to fix it.
    I would just like to reiterate I strongly believe this is primarily a FIOS internet issue since I previously had Comcast HSI for over a year with the same Windows Vista laptop and I NEVER had that problem. Also,  I can connect to my neighbors wireless connection(she uses Comcast HSI) and when I do, the globe stay on all the time on my computer and the internet does not lose connection.
    I know that there are a couple of Verizon employees here. Please tell the higher ups who handle FIOS internet that this is a major issue that needs to be resolved as soon as possible.
    P.S: Please don't tell me to go by my own router because then, I will have to deal with the issues of setting it up to work with Fios TV and the related VOD, widgets, remote DVR compatability issues to deal with. I don't think I can deal with the additional headaches. 

    FIOS is short for fiber optics.  fiber optics is different technology than DSL.   
    With that said, if you search the Microsoft databases for vista issues with fiber optics, (CURRENTLY THERE IS ONLY ONE PROVIDER OF FIBER TO THE HOUSE, that being Verizon, so yes you can also search Vista issues with verizon and\or fios) and you will find that Microsoft already acknowledges this issue with their software.  AND they offer you a fix.
    cjacobs001

  • Ex-Uverse customer not happy with being a new Fios customer

    We just had our Fios Triple installed on Saturday 9/30/13. I was a very happy Uverse customer.  We moved to Verizon territory and we wanted something similar so we chose Verizon vs Direct TV and Charter Cable.  Verizon Fios is far inferior to my experience with AT&T Uverse. It wasn't just one person but the whole experience. I never called AT&T's customer service in the years we had it. We had no problems. I just got off the phone for the sixth time since our install and  it hasn't been a week yet. 
    Issue 1) Installer called at 8:30am to tell us he needs to come earlier than our 10am-3pm appointment. I explained we were moving and was signing the lease at 9am that is why we set a 10am-3pm appointment so we would have the key, TVs and phone in our place ready for the install. The installer said well he was scheduled for 2 appointments during that time frame so he doesn't know if he could make it at all if he doesn't come now. I told him it was ok to come after 3pm but please call and let us know since we are moving in. I thought about the situation and as a former dispatcher myself, I knew we shouldn't have gotten that call. I called customer service to let them know installer might not be able to show at all and gave them heads up. We got a call back from the installer telling us he will keep the set appointment time. He showed at 1pm
    Issue 2) The installer showed with a bad attitude. Our place was already set up for Fios. The previous resident had it installed so it shouldn't have been a hard job. He was complaining he needed to drill a hole to install the Router in the living room.  I told him no problem the hole can be covered with the TV and furniture. There was only one wall that the TV could go on so I asked what was the alternative outside of canceling the order. He placed a small hole next to the Verizon box so I wasn't sure what his issue was. It was obvious he didn't want to come to work that day. He took what I thought a long time to set up DVR, Set Top Box,router and phone. I tried hard not to compare AT&T installer to Verizon installer because people have different personalities. This installer wasn't friendly and AT&T went out of his way to tell us what he was doing, gave us feedback and walked us through all three. To put the icing on the cake, he left a nice sheet with our new phone number, att.net email, Uverse URL, wireless network connection name and key and if we had any questions in the next few days, we could call him directly since he was familiar with our set up. The Verizon installer went over the remote and left the channel line up brochure. He told us if you need the wireless network connection info for the devices,  the numbers are on the back of the modem. (Do you know how many numbers are on the back of the modem???) I know how to find the numbers but my husband didn't so I had to tell him which ones.
    Issue 3) After the install we went back to the old house and got more stuff to move. My husband said he wanted to record Homeland on Showtime can I do it from my phone like I did with Uverse. It took me 1 hour to figure it out because the website wasn't mobile so it wasn't working. I had to download 3 apps to figure out which one to use. I was so proud that I figured it out. It wasn't intuitive and it confirmed I had scheduled the recording. Monday morning I'm in front of the DVR to check my scheduled recordings. Homeland was there but didn't play. Called customer service..They said you have the Extreme HD. You need Ultimate HD. I told them I'm a customer and the names mean nothing to me. I wanted the package that had Showtime but didn't need HBO. When I placed the order originally, I told the sales agent I wanted a similar package to what we had with Uverse. I mentioned we watch Lifetime, Showtime, the Movie Channel and sports but we were going to suck it up that Uverse got Pac 12 channel last week and Fios doesn't have it. I pulled out the channel brochure and saw that there are no movie channels with the Extreme package. I think of 2 errors-1) Give us the channels we want and 2) Why was I able to appear to record from a channel we didn't subscribe to but I was made aware of the 3rd error when the new agent was confirming my order. The price for more channels was cheaper!!! Now I'm not happy at all!!!
    Issue 4) I had to look up the phone number on my account. It wasn't in the confirmation email order and of course I had to call customer service once again to get full access to my account online because the call never came through with my full access activation code. I got the code and went to set up my voice mail. I couldn't. I called customer service again and was told I didn't have a voice mail box set up on the server. I asked why. The tech said it wasn't on the order so we didn't now you wanted it. I asked is there an extra charge doesn't it come with Fios voice he said yes then I asked why isn't it just set up. He said how are we suppose to know you want it!!! I've been ordering landlines and cell phones since the 70's. I've never had to tell anyone I want voice mail. All I had to do was set it up.He said well I'll add it and it could take up to 24 hours before you can set it up. 
    Issue 5) I record Scandal and schedule to record on all types since we have HD in the living room and SD in the bedroom. We decide to watch half in the living room and the other half in the bedroom. You know the problem there.. CAN'T. I'm still frustrated with Verizon but haven't reached the boiling point until...I can't record  on Monday night The Voice and Dancing With the Stars at the same time at 8pm and Hostages and Black List at 10pm. I see 8pm shows recording as the same time as the 10pm because the networks end the shows at 10:01pm. I said well lets see if in the future one of the shows are on Video On Demand. Click on VOD and it says Temporarily Unavailable. SERIOUSLY!!!! I call customer service. I get a tech. He transfers me to a sales agent to make sure I have VOD in my package. She gets an ear full  of my problems and gives me a $20 discount per month for 12 months. I didn't boil over..Still frustrated but appreciated that finally someone tried to make me happy. She transfers me to tech to fix DVR issues and VOD. Tech can't fix SD/HD or recording my 4 Monday night shows. The DVR has limitations that I didn't have with Uverse. VERIZON -time to get up to speed and fast with your DVR limitations. It can be solved with allowing more recordings at the same time...DUH!! You guessed it..Video on Demand was never set up for our account. It will take up to 24 hours to add this service that even comes with the basic Fios!!! I asked the tech how does this happen! When an order is placed isn't there a check list to make sure all the features are activated. He said yes but the agent didn't order VOD. Now to me that makes no sense for the agent to have to order set up for something that comes with a package. It should be a part of the check list.
    Verizon..All I can say is, you guys have got to get this together. There needs to be a customer complaint hotline because I now get to tell everyone on this forum and all my social media accounts how poor your set up for new customers and how your DVR service is lacking. I asked during each call if there was a general customer relations department for Fios one agent said yes and gave me the number to Verizon Wireless customer relations...oops!! I happen to be a wireless customer and they got an ear full and apologized for your incompetence. They didn't have a number and got off the phone embarrassed that they shared the same name. 

    Hi Lisacpt,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

  • Problems with the Fios 20/5 connection speed in my area dropping down to less than 3mbs.

    I have written out a flyer that I plan to go door to door with. Since I am under contract with Verizon, I am forced to honor my side of the contract. Even if they are allowed to make me pay for a service that I am not completely getting. I am very displeased and as soon as my contract is up, I will change back to My local cable companies all in one that does not require a contract and has no issue such as the one I am having.
    Do you have Verizon Fios Internet?
    Are you on the 20/5 connection?
    If so, you may not be getting the speed you are paying for. I am on a 20/5 connection and when my computer is on for longer than an hour the internet download speed with Verizon Fios starts to slow down until it is below 3mbs. It takes about 24 hours to get down to 3mbs but only about an hour or two to get down to about 6-7mbs when I am paying for 20mbs…
    I have 3 computers in my home that have Windows Vista, Windows XP home edition and Windows Media Edition 2005. All of the computers run into this same exact issue, I have tried every setting I could think of with my 24 years of computer technical experience. I finally took one machine with Windows XP and ran a full format on the hard drive and reinstalled a fresh Windows Xp Operating system onto the hard drive so it is a bare bones OS. This way there is no other software on the machine that could possibly be causing the problem and found that when I connected online through Verizon Fios the machine still ran into the same exact issue. This proves to me that the issue is not on any of my machines.
    Now all of this time my buddy that lives 1.2 miles away from my house has been having the same issue with three computers at his home also. He has Windows Vista on two machines and Windows XP Pro on one.
    When I concluded that it was a Verizon Fios issue, after a few months of trying to get by, researching, diagnosing and losing much information in order to verify it was on Verizon’s side, I contacted technical support at Verizon’s online website. The agent and I went through the regular procedure that anyone would have to go through and I patiently explained what I had done to try to diagnose the issue. The agent came to the conclusion that he could not figure out the problem so he guessed that the Verizon router/modem may be the issue and told me he would send me a new one by mail.
    I received the new Verizon router/modem, installed it and had to call to have it activated. Afterward it still had the same exact issue as the prior router/modem. So now we know it’s not my computers, it’s not the router/modem. My Verizon router/modem is connected right at the Optical Network Terminal (ONT), which is the box that connects the fiber-optics to your home, usually just inside or outside your garage wall. Mine is just outside…
    From here my buddy, who has been having this problem also the entire time, called the local office of Verizon Fios and an installer was setup to come over to his home and trouble shoot the issue. My buddy called me and told me when the installer was headed to his home and I met him at his home to see what the installer found and in hope that my issue would be fixed at the same time. The installer went through the system at his house and was frustrated about not finding the reason for the issue and ready to leave without fixing anything. I simply asked that he stay long enough to see the issue present itself within an hour-hour and a half.
    His laptop itself already showed the speed drop from 20mbs to between 16-17mbs, it was on its way down. He basically told us something that online tech support already stated to me, it is extremely difficult to prove it is on Verizon’s side. In other words it is extremely difficult to prove it, in a way that will convince Verizon to check its own servers, routers and software updates to their own systems. The installer, good guy, couldn’t/wouldn’t stay but we did convince him not to simply drop the issue. He called shop and they sent another installer out to take over the issue.
    The new installer, great guy, got up to speed on what was already done at my buddies home. The first installer, checked and replaced the Verizon router/modem, checked the wiring and splitters. Basically went through the entire system up to the Optical Network Terminal (ONT), the box that connects the fiber-optics to your home. He pulled and replaced the Optical Network Terminal (ONT), thinking that perhaps the unit was compromised. While he was doing this job a tech was called and asked to stop by for assistance with the issue. The tech checked the computers inside and tried to do some settings that the main office informed him to try. I explained to the tech that the same issue was happening at my house, that I went through every setting I could think of and find online to help alleviate the issue. After some shop talk about what I had tried, including the full format and reinstall of the operating system on one of my machines, he just as I came to the conclusion that it couldn’t be with the computers and since everything that had to do with the Verizon Fios system from the street to the end-user computer had been checked, verified and/or replaced, the issue had to be coming from Verizon’s main office.
    The installer had already checked the main at the road that has the 3x2 green service cover on it by the side walk. Everything was in good working order. The tech called the main office to see if my buddy and I were on the same hub, basically a big splitter that continues the service from the main office to the homes, we were not. So that was ruled out…
    My understanding of the system ends there. The only other components I know of are the Main branch’s routers, servers and software.
    Verizon had a new connection speed added to their system, 25/15 about the same time our issue began. So I am guessing that when they updated the system to include this new connection speed they corrupted the software for the 20/5 connection.
    We have been waiting to hear from the tech that was at my buddy’s house, to see if the issue will be dealt with. My buddy has called him a couple of times and he has mentioned that he is trying to get it addressed and to call back if we hadn’t heard from him. He remembered who he and I were and what the issue was, so I believe he is taking it seriously. How far he can move the issue is beyond me…
    I want to add that my buddy and I have been customers with the all in one package from Verizon Fios since their services have moved into our area, about a year and a half… It has only been since about June that this issue has presented itself, before then we were on 7th heaven with the speeds. We couldn’t have been more than happy with the services.
    This issue has caused that to all go afoul, not only do the speeds get down to less than 3mbs but the speed is not smooth at all. Rather the 3mbs speed is stop and go, freezing in between at times, very choppy. Barely usable at times, unless you restart the computers and start over.
    We are hoping that anyone with Verizon Fios Internet Services will keep an eye on their speeds by going to http://speedtest.net and doing tests to verify they are getting the speeds they are paying Verizon for.
    This is what it will take for Verizon to take this issue seriously is to gather everyone on the system that may be having the same issue. I believe it is everyone that is within the 1.2 miles from my house to my buddy’s and will distribute flyers to each and every house in between.
    If you find that your speed is not as fast as it should be please contact me and I will add you to the list, this way we can see exactly how far this problem covers and perhaps it will also help to show a pattern and understanding as to why the issue is present in the first place.
    My contact information,
    I have left this out here, you can contact me on these forums...

    Actually what this came down to was an issue between Windows Vista and an Ethernet Card on one of the machines in each of our local networks.
    Even though our two machines are 6 years apart, we both have the same ethernet adapter on our main desktops. A RealTek RTL8139/810x Family Fast Ethernet Nic. It seems that the adapter does not work at the 20mbs download speeds with Vista. For some reason the adapter does not shut down when the computer does? I don't understand why but it doesn't, it keeps the connection alive. I removed the ethernet cable and pulled the power cable and had my two other computers still connected to the network and found that the issue was resolved. The way I found out was that I used the connections on my main computer to hook up one I had laying around and through further testing found the problem no longer existed...
    Then I realized that my buddy and I installed Windows Vista at about the same time, a couple of months ago. Funny how you can forget an important detail like that. Then I remembered that he had the same identical ethernet adapter as I did, I had noticed that while trouble shooting his computer at his home but didn't think it was important at the time. Until the issue was narrowed down to the adapter, then it all seemed to all fall into line.
    Quite humbling... In the end, anyone who has Windows Vista and this NIC probably will have problems with the 20mbs download speed of the computers on their own networks. I tried the latest Vista driver from RealTek and also tried to roll back the driver, with no success....
    Back at the beginning when we first had fios installed in our homes there wasn't an issue when we had the 10/2 speeds and had Vista. Then we decided to change from Vista to XP because we both were having issues as to what programs you could use and which you could not, shortly after having fios installed. Then when verizon upgraded us to 20/5 we were amazed at the speed and still had no issue because we had XP on our main computers with the RealTek adapters...
    We reinstalled Vista because it seemed like we were having more issues with XP by getting hit with Antivirus2008 and its variants and thought it time for a change back...
    It didn't really hit us that Vista could be the culprit because we both have a laptop in our networks that have had Vista on them from the get go when there were no issues... We also didn't notice just how bad it was right away and over time kind of left the Vista install out of the equation.
    Just strange that one computer can effect all the other computers on the network, even when it is shut down...
    I allowed the other two computers to run 24hours and the issue did not present itself, when I added the main computer with the RealTek adapter back to the mix it reappeared. The Realtek adapter is the only real common denominator between his machine and mine.
    So now we have three choices,
    We can go back to Windows XP.
    We can buy a new NIC or a wireless card to replace the RealTek...
    Hopefully this post will help anyone else who runs into this problem, it has been very frustrating to say the least...
    Thanks to everyone for their help and I apologize for complaining about verizon when it was not a verizon issue. I came to the conclusion that the only part verizon really played was upgrading us to a 20/5 tier which I am thankful for...
    Would be nice if this card was on a list that Verizon support could use to troubleshoot , diagnose or eliminate for future support issues.
    Message Edited by keiser0619 on 08-06-2009 03:58 PM

  • Using a time capsule to extend a fios router?

    I know this topic has been covered many times, but I seem to have trouble finding my answer to my exact questions. I have verizon fios wireless router that they provided with the service. We have a large house with the fios router at one end. At the opposite end, the signal is very weak. I want to use my time capsule to extend the network to the other end of the house. Is this possible without connecting a long ethernet cord and placing the TC at the other end of the house. My ideal situation would be to plug the TC into the wall at opposite end of the house of the Fios router and have it connect to the Fios router and extend the wireless connection...is this possible? If not, can someone please solve my problem?

    I just turned the wifi setting of my fios router off and plugged it directly into the time capsule. If I had a large house like yours, I would look at something like this:
    http://www.engadget.com/2011/06/08/netgears-universal-wifi-range-extender-now-av ailable-for-baldin/

  • Success with adding an external eSATA drive to a Verizon FIOS DVR

    August 4, 2012 - Success with adding an external eSATA drive to a Verizon FIOS DVR
    I just upgraded from a Comcast DVR to a Verizon FIOS DVR.   I upgraded because my old DVR was limited to 500GB (1/2 TB) on the internal drive and the new FIOS DVR allowed for a much larger external eSATA drive.   Selecting a viable external drive for the FIOS DVR was easier said than done.  The three drives listed on the Verizon web site as compatible with FIOS DVRs are no longer manufactured by western digital and are not available on the market.
    The DVR that I received from Verizon was a Cisco "CHS 435 HD DVR" that came with a 500GB (1/2 TB) internal drive.   This is one of their "Multi-Room DVRs" that allows other set top boxes (not DVRs) to watch videos recorded on it.
    I selected a western digital "WD30EURS" eSATA disk drive because it was a follow on product to one of the three listed as acceptable by Verzion on their web page and it was 3TB in size.  I ordered from amazon.com for $170.99.  This drive is a "bare drive" so it does not come with an external encloser or a eSATA cable.  
    According to the Western Digial web site this is a AV-GP drive:  "These drives are designed to last in high temperature always-on, streaming digital audio/video environments such as PVR/DVR, IPTV, and video surveillance systems."
    http://www.wdc.com/wdproducts/library/AAG/ENG/2178-771131.pdf 
    I got a "Macally G-S350SU Hi-Speed eSata/USB2.0 External Storage Enclosure for 3.5inch SATA HDD" to hold the drive for $34.39.  I chose this one because it does not use a fan that could cause continious noise.  The box is made out of metal so it cools itself as long as it is exposed to air (not covered up).  This box comes with an external power supply that has a small transformer that plugs into a wall outlet.
    Then I needed a eSATA cable.  I got a "StarTech 6-Feet Shielded External eSATA Cable M/M (ESATA6)" for $6.50 and a 3-foot version for $5.90.  I went with the longer one so that the cable would be less likely to become accidentally unplugged if I need to move the drive or the DVR.  The cables and the drive houseing came from the same Amazon provider so it saved me on shipping. The drive came from Amazon/Western Digial directly but they do not have external housings or eSATA cables on that site.
    The total cost was $255.56 including shipping for all these items.  
    I went with the largest (3TB) drive from western digial's AV-GP line to avoid a future upgrade from a smaller drive to a larger drive.   There is no way to copy videos from one external eSATA drive to another drive because they are formatted by the FIOS DVR in a propriatary format.  That would mean that any future upgrade would require losing all recorded files during an upgrade.  That also means that there is no way to back up the contents of the drive to protect yourself from hard drive failure.
    The installer who setup the DVR did not want me to plug in the drive while he was there and explained that I was on my own when I attached this kind of personal device to the DVR.  When I plugged in the new eSATA drive it was automatically discovered.  I was asked by the DVR if I wanted to format the new drive.  I answered yes and within 2 hours the drive completed formatting.   I did not watch the boring format so it could have finished faster.   
    When I started recording new videos they go directly to the external drive automatically and avoids the internal drive.  It had no trouble recording two HD shows and playing a recording at the same time.  I now have 20 hours of HD video recorded and the 3TB external drive is 17% full.  So far my experience with the external drive has been great.   No problems or issues.   Learning the new remote control, new DVR menu system, and web browser control of the DVR from a laptop is another story.  It will take some time to figure out how to make all the new features work.
    It took me a while to figure out how to make this work since the verizon web site made useless suggestions and pointed me to products that are not available any more.  I could not tell if this really would work until I plugged it in and then I was pleasantly suprised that it did.  I have had this working for 3 days without any issues.  I hope this post makes it easier for you to add an external eSATA drive to your DVR.
    Here are the three items ordered from Amazon to make this work:
    Western Digital 3 TB AV-GP 3 TB SATA 2 Intellipower 64 MB Cache Bulk/OEM 3.5-Inch Internal Bare Driv...
    Macally G-S350SU Hi-Speed eSata/USB2.0 External Storage Enclosure for 3.5inch SATA HDD
    StarTech 6-Feet Shielded External eSATA Cable M/M (ESATA6)

    You are right. I can only access 2TB of my 3TB external drive. That gives me a total of 2.5 TB counting the internal (0.5 TB) and external (2.0 TB) drives. This is a significant improvement over the just the 0.5 TB internal drive. I have not been able to find a reason for this limitation. Cisco and Verizon do not mention any limits that I can find. I hope that a future BIOS upgrade could provide access to more space but this would probably require me to reformat the drive and lose everything recorded.
    I paid $170.99 for the 3 TB WD30EURS drive at amazon. I could have gotten away with spending only $116.99 for the 2 TB WD20EURS drive. Not worth returning at this point so I will stay with it. Makes me glad I didn't buy the most expensive 6 TB external  monster drive available from another company.
    I bought: 3TB drive: Western Digital 3 TB AV-GP 3 TB SATA 2 Intellipower 64 MB Cache Bulk/OEM 3.5-Inch Internal Bare Drive WD30EURS by Western Digital
    I could have bought: 2TB drive: Western Digital AV-GP 2 TB SATA II Intellipower 64 MB Cache Bulk/OEM Internal Hard Drive - WD20EURS by Western Digital
    Details of what I learned:
    The external 2 TB drive now has 41 hours of HD video recorded and claims to be 34% full (66% free). My estimate would allow me to have aprox 120 hours of HD on the external drive (2TB) and 30 hours of HD on the internal drive (500GB) for a total of 150 hours of HD. This will keep me happy for the near future.
    There is a hidden "diagnostic menu" that is not normally accessible or documented by CISCO or Verizon. This menu has a lot of interesting info on the inner working of the DVR. There was an obscure reference to this menu on another forum.
    To access this diagnostics menu:
    1) Get the DVR into normal live tv mode (no menu, no guide, no pause ...)
    2) Go to the Cisco CHS 435 HD DVR (not the remote control) and press these buttons on the front of the DVR: Press both the Left Arrow "<-" button and "OK" button at the same time and hold them both down for aprox 5 seconds.
    3) The "Verizon FiOS TV Diagnostics Menu" menu will appear. The menu can then be used by the remote control.
    4) I chose "D03 Memory / HDD" and then "Hard Disk Information" and finally "OK"
    A five page disk report appeared. With a little bit of interpretation I discovered:
    The Internal Drive is know as "drive 1/hdc1" has 461 GB total space with 454 GB free.
    The External Drive is split into two partitions "hdc2" and "hdc3" (aka two mount points).
    "drive 2/hdc2" has 1007 MB total with 317 GB free
    "drive 3/hdc3" has 1007 MB total with 974 GB free
    The normal DVR menu has an "Eject" feature that allows you to stop the external drive and make it safe to remove it from the DVR without losing anything via an unplanned drive removal. This can be found at "DVR" button on remote then "Settings"->"External Hard Drive"->"Eject".

  • Fios install service to all the rooms in your house

    We have been fios customers for 9 Months now and Originally had just two boxes activated... Now we have decided to add a box to our daughters bedroom.. I ordered the box  set it up and activated it and nothing... Called Verizon and got the answer there is no service in that room.... NO SERVICE!  I have had a previous service through directv and no matter where you go the box installed they made sure that you could have a box in all rooms standard.  So basically  all the rooms in my house have service but one...  Simply hooking a wire to an outlet can't possibly be that hard.  The solution I was given was that I had to PAY ( I already pay 175.00 a month for service)  to have a technician come and hook the wire up...  That is 79 for the tech and 54 for a cable wire I can buy at Bestbuy for 8 bucks.... Im a little peeved.  Not to mention that the underside of our house that is used for storage of our belongings  like a basement.  It is covered in white wire that the previous tech left laying all over our stuff and the ground.. That's  right  didn't staple a dang wire up.  We cannot get into the space with out weaving through a web of wires.  As much as I like Fios... I am a little disappointed in the customer service I received..  Like a shoulder shrug.,... If  they had just told us from the begining  I would have had boxes put in every room to get service hooked up in the whole house.  Anyone else have this happen to them...??? Needless to say  I can't pay 140 bucks for my child to watch cartoons on occasion.  I didn't mind the 5.99 a month.. So I am sending the box back and they will lose out on their money because they didn't do what they should have to begin with..

    mcginnmom,
    "My contract expires in December after which I will leave for Brighthouse!"
    I just switched from Brighthouse because of the frequent disruptions of picture and sound, just like described in the Verizon commercials. Of course, not every BH customer experiences that problem. Just the ones with crappy wiring between them and the head end (like me). And if you have that problem, you can forget about complaining about it; didn't work for me.
    I do experience some problems with Verizon that didn't happen on BH, like recording dropouts (black screen and no sound for several seconds). But so far I'm still better off. Knock wood.
    If you do switch, ask for a Samsung DVR if your local BH office has them. It's got 40 hours HD recording capability instead of the usual 20.

  • Time Capsule and FiOS wireless router

    Can I connect the Time Capsule to my FiOS router and then disable the wifi feature on the FiOS router?

    Are there any known issues with the TC in general, particularly from the wifi perspective?
    TC is much better than it was.. make sure you keep it cool.. place it up from the bench on a couple of pencils.. that stuff about conductive rubber.. ignore it.. rubber in all its forms is an insulator and holds in heat. If it does start running really hot.. it has a fault and you should take it back.. Same with hard disk.. they occasionally go bad.. so backup to it.. fine.. storing files on it.. no don't do it.
    Remember it is covered under your computer applecare.. so if you have any computer with extended applecare it will cover TC with certain conditions.. but that gives the TC effectively 3years warranty.. after that.. dispose of it and buy a new one.. the TC is not going to be reliable as the hard disk has been starting and stopping multiple times every day for 3years.. just don't trust them.
    Wireless is ok.. I don't think it is particularly good range wise. Although Apple said how much better it was than previous Generations.. I have had all 4 now.. and performance in my experience was line ball between all of them. Apple design their routers to work very well with AEBS or AEx so if you want to extend wireless it is simple.. just it doesn't work with any other brand.. apple now reflecting a rather dark empire tendency.. they used to critize in others.
    Clarification question...how do I backup my current files on the Lacie to the TC? Would that simply be connecting the two devices via USB and copying over?
    Backing up TM files?? Not a good idea.. TM works differently on local disks and network disks.. and TC is best left to do its own stuff. If you mean moving actual file storage.. don't. The TC is not a file store.. it is a backup target.. TC has no way to back itself up.. and TM cannot backup a network drive .. so you would have to buy 3rd party software anyway.
    Also USB on the TC is purely for printer and USB connected disk.. but you cannot directly copy from one to the other.. it would have to copy over network to the computer and then back to the TC.. it will be 2x to 4x faster if you do want to copy files to use Lacie plugged into the computer.. and copy to the TC. At least files are only going one way.

  • Can I watch fios tv on my computer?

    Im sorry if this has already been covered, but I have looked and did not find an answer.
    Is there any way to watch fios tv on my computer and if so, how would I accomplish this?
    I have tv/internet and phone.
    thanks so much if you can help!

    when you say tv card, do you mean tuner card?  I have an older computer that does not have a tuner.
    I was hoping that with the router already connected to my computer, I would be able to watch without adding anymore
    stb's or other added components.
    At least I can  go to the network websites and things like hulu and watch on demand (for now anyway)

  • TV turns off after powering FIOS receiver on

    Just bought new Samsung PN58C8000 3D plasma 58' TV. I'm using the older FIOS receiver box. When I power on the receiver, the TV turns off. I doubt its the TV, because I've tested it with DVD player, and it works just fine. Not a remote issue either, bc I notice it while manually powering On both units too. The TV will show a channel (with working image of the programming) for 1 second before Powering the TV off on its own. It COULD be the HDMI cable (didn't try recommended 1.4x cable - instead tried just a regular cable). OR, its COULD be that this FIOS box is old, and maybe not compatible with this new TV. Either way, TV turns off still... please give advice.

    You say it is not a remote issue. But if it is, this information may be helpfull to you or other users. Also the 58" TV being plugged into the STB may not be a good idea. Not sure what power switching capacity the STB has, and would need to look it up. To protect your TV investment, I would say get a seperate good quality surge protector and give it a dedicated power source.
    The first, or older remotes have a power button that turn on and off both TV and STB with the same button. They can get out of sync. If you plug the TV into the STB, this can make matters worse, or more confusing. Make sure the STB is on and press just the power button on your TV to get things back in sync. Or aim the remote at the TV so only the TV can see the remote signal once the STB is on. Even though the newer remotes only control two devices, I like them because or the seperate STB and TV power buttons that do not send out both the TV and STB on/off signal at the same time.
    If you want the Power Key to control only one device at a time…
    To power any device, you will need to press the appropriate Device Key, then the Power Key.
    1. Press and hold the STB key.
    2. While holding down the STB key, press OK.
    3. Release both keys. The Device Keys will blink twice.
    4. Press 9 - 7 - 7. The STB key will blink twice.
    5. Press OK. The STB key will blink 3 times to indicate success in programming.
    The original setting for the Power key depends on which remote you have. (Please check the Play / Pause key on your remote to see which remote you have.)
    Now this is odd. Sure your just not trying to get the 7232 DVR without the upgrade fee. Just kidding, and don't mean to insult you. I supplied any information I could come up with, and it looks as if everyone else covered things very well. Let us know what happens today.
    Best Regards.

  • Whole block and neighborhood have FiOS...except me???

    Hello all, I apologize if this is not the right forum section I have to post to, but I have seen a similar post while searching on google in this same section so I am deciding to give it a try, and if it is necessary to redirect this to a different section, please do. I also apologize for the bulk of this post.
    My house in the 10305 area of SI, NY Appleby Avenue was recently built  onto a new address that did not exist prior to the construction of the house(~1.5 years ago) and we have had the unfortunate experience of dealing with the absolutely abysmal service of godforsaken Time Warner Cable. My experiences range (on a regular weekly basis) of contacting them about something not working, whether it be my internet, cable box, or phone. At some point we did not have internet for 4 days because Time Warner decided to completely deactivate the WiFi on my modem and couldn't figure out how to turn it back on.
    Anyway, I always assumed that FiOS was not available to my entire block and that it would be coming soon. There was an incident on my block in which an unbranded service box (which is approx 300 yards from my house) had to be replaced, and when I saw Verizon FiOS technicians there replacing this box, I spoke with a gentlemen who very confidently told me that 'of course you have FiOS access, and anyone who tells you otherwise doesn't know what they're talking about!' He also proceeded to show me that the VZ FiOS poles that are (literally) directly in front of my house and around my entire block, which have black boxes with wiring around them, mean that FiOS does provide service to these poles and this neighborhood.
    After doing google research and corroborating that the poles in front of my house are indeed Verizon FiOS poles, I decided to dwell on this issue and look up other addresses on my block (both even and odd addresses) and found out, that most of my neighbors (including my next door neighbors on both sides of the street!!) all have FiOS and that actually majority of my avenue (Appleby Avenue in 10305 SI, NY) supposedly has Verizon FiOS services according to the Verizon website and actually talking to residents! So far, after checking about 10 addresses all on the same avenue, both odd and even, 6-7 are Verizon customers. 
    Now, I proceeded to contact customer support and see if I can get this issue resolved, and after speaking with 3-4 different agents over the course of 1-2 weeks, the very last person I spoke with proceeded to tell me that I am too far away from the central database to have service (????? what does this even mean??? My next door neighbor who is about 4 steps from my house is in distance and I'm not???) If it is the case indeed that I do not have FiOS access can someone explain why I have Verizon FiOS poles all around my block, one literally in front of my house, others about 5-10 steps walking distance from me that I can't get it, and a Verizon FiOS provider box about 100 yards from my house, am I not covered? 
    TLDR; I have TW and I hate it, we need to switch, was told by VZ FiOS technician I have service on block, but cannot confirm, and we want to switch now but we can't and need help. Thank you for all and any help!!!!!
    http://imgur.com/GaZTp2f,VfdtK6R,1nONs6h,ChLCQOq#3<- pictures of the poles and the FiOS service box

    Hello, I am going to bump this and reiterate my experience with the ridiculously unprofessional customer support-it's like I'm dealing with Time Warner #2 here.
    I have called customer support on Saturday and was promised that my address was to be put in by Wednesday latest. Received phone call on Sunday that FiOS was available at my address and that I could sign up, but then the representative put me on hold and then picked up the phone and said he would call back in 1 day and just dropped the call....
    Called back today, was redirected 8...yes 8 times  in one sitting until I gave up. I even spoke with a very rude supervisor from Arizona named Justin who kept cutting me off, wouldn't let me speak, and in return had no idea how to help me when my only issue was trying to purchase FiOS because the VZ representative called me to sign up and then never called back. WTH FiOS? Do you not want my money???

  • FiOS service drops out everytime it rains

    I'm having a recurring issue that is starting to become annoying. I've recently signed up for FiOS TV and digital voice since the price of internet alone is creeping up to the point of having all three services already. Ever since they came and installed my service, when it rains, my serivce drops out. The globe light on my router goes out, my set top box says no channels can be displayed, and I receive no dial tone on my phone.
    The first night this happened, it was a light to mid rain. I tried to troubleshoot the box directly and it recommended a reboot. The box kept rebooting and shutting off (displaying the 8888 on the display off and on for 20 minutes). I went out to the ONT box which is outside on the back of my house and noticed all the lights were off. I unplugged and plugged it back on, but no lights came on. I then went back in (to my constantly rebooting STB) and unplugged that and then back in. I then called Verizon support, the automated agent came sent a signal to test it, transferred me to an agent, which at this time, everything came back on, so I hung up.
    I live in Florida so the rain comes here pretty frequently. Is my issue because my ONT box is outside and the rain is causing problems? Or is it a wiring problem in my home? I have the wire maitenance plan and hope that covers anything that can be done to fix this. I can't have my service constantly out everytime it decides to pour a little bit.
    And at this time, my service is out because of the inclement weather that we are experiencing now. This is very frustrating.

    MattamusPrime wrote:
    I'm having a recurring issue that is starting to become annoying. I've recently signed up for FiOS TV and digital voice since the price of internet alone is creeping up to the point of having all three services already. Ever since they came and installed my service, when it rains, my serivce drops out. The globe light on my router goes out, my set top box says no channels can be displayed, and I receive no dial tone on my phone.
    The first night this happened, it was a light to mid rain. I tried to troubleshoot the box directly and it recommended a reboot. The box kept rebooting and shutting off (displaying the 8888 on the display off and on for 20 minutes). I went out to the ONT box which is outside on the back of my house and noticed all the lights were off. I unplugged and plugged it back on, but no lights came on. I then went back in (to my constantly rebooting STB) and unplugged that and then back in. I then called Verizon support, the automated agent came sent a signal to test it, transferred me to an agent, which at this time, everything came back on, so I hung up.
    I live in Florida so the rain comes here pretty frequently. Is my issue because my ONT box is outside and the rain is causing problems? Or is it a wiring problem in my home? I have the wire maitenance plan and hope that covers anything that can be done to fix this. I can't have my service constantly out everytime it decides to pour a little bit.
    And at this time, my service is out because of the inclement weather that we are experiencing now. This is very frustrating.
    You should not have hung up but let Verizon complete the service call troubleshooting.  It sounds like you have a problem with the ONT installation that likely Verizon needs to fix.  Report the problem again and let them have a chance to fix it.  This should not happen.

  • FIOS 3D Content and Information

    FIOS is lagging way behind DireceTV and Comcast with regards to 3D content.  What's even worse is the lack of information available to the consumer and FIOS's in-house knowledge of content or any resemblance of a plan for 3D. 
    First off, how about a web page with centralized information?  Compare having to search through Verizon support blogs to other providers like DirecTV & Comcast (sorry, the blog wouldn't let me post links to those sites) organization and control of their 3D content...
    Another idea, how about being able to sign up for email alerts about 3D programming and events?  The Oregon/Cal 3D broadcast and PPV replay were poorly marketed.  Further, how could you do a regular season college football game and not have the BCS Championship game televised in 3D?  Also, what about the SuperBowl and live 3d content.  Yes, the PPV selections (current about 15 or so along with another handful of HBO 3D offerings) are getting better, but how about live content (ESPN 3D, Discovery 3d, etc)???

    ESPN 3d has been on FIOS since April 5th.   Most of the time in runs thru constant repeats of some older events.  Occassionally a major new event is covered.  The Masters and the NBA Finals for example.
    3Net was suppose to be planned to be added sometime, but FIOS hasn't mentioned it recently.  
    In addition to the HBO 3d VOD mentioned Starz 3d VOD is available. 
    They following were the Free (to subscribers) 3d offerings as of a few days ago.  Sorry Avatar fans, it was in 3D on HBO a few months ago but is now gone.
    HBO
    Clash of the Titans
    How to Train Your Dragon
    Legend of the Guardians: The Owls of Ga'Hoole
    Shrek Forever After
    Final Destination: Death Trip 3D
    Starz
    Alice in Wonderland
    A Christmas Carol
    Resident Evil
    Step Up 3d
    Toy Story 3 3D

  • FIOS Better Not Drop WJAR Channel 10 In RI or I WILL G Back TO COX

    I have just found out that FIOS plans to drop WJAR Ch. 10 in RI and near by MA. If you do this Verizon I will go back to COX Cable. This is not a threat but an honest warning.

    I won't go to Cox.  I'll simply pick up the station over the air in HD.  What bothers me is that other than a notice on WJAR's broadcast, I haven't heard anything from Verizon.
    Apparently things like this aren't important enough to involve the subscribers.  It would be nice if Verizon would send a notice out.  Is NBC going to be covered by another broadcaster or do we lose it all together?
    With all the money I send to Verizon each month, I expect better than this.  SHAME ON YOU VERIZON.

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