FIOS internet slowdown

Ive always had good speeds. A speed test doesnt show any slowdowns in DL speed and the ping  is fine, yet all the sudden as of late webpages load slower. Pictures load slowly, and pages take a second before they pop up. Its loading webpages in parts and it never used to do that. Something has definately changed. Im wondering if I should call up verizon. Its like this for all my computers.

This may sound like an odd cause, but since the speed test are good and the pings are low, select one of the computers and do a clean up. Specifically clear the cookies/cache/temp internet files and see if there is any difference. Also look for anything common between the computers that may have been installed such as a phishing filters, website scanners, plug-ins etc. You've checked the first two usual suspects, it's time to start eliminating other slowdown possibilities until the only thing left is the culprit.
Lee_vz
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Similar Messages

  • Internet slowdowns/outages and Carbonite

    I've just spent several hours of quality time with my home FIOS network, trying to track down intermittent network slowdowns and outages, and the culprit in my case turned out to be:
    Carbonite, the back up software package.
    I've seen a bunch of other posts here from people beating their heads against the wall over intermittent Internet slowdowns and outages, so I figured I would post my experience.
    I was dreading the usual futile call(s) to Verizon support, so I was determined to rule out as many things as possible before calling them.  By running traceroute (I have a Win 7 machine, so it's actually "tracert")  to the Google DNS servers (8.8.8.8) while systematically disconnecting my machines from the network,  I was able to determine that one of my computers was causing the problem.
    Then, again while running tracert, I stopped various suspect processes and applications on that machine until I found the one that was causing the problem. In my case, it was Carbonite as it tried to back up large TIFF files.
    Because all of the devices on my network (including the Video on Demand feature on my set top cables boxes) experienced the slowdowns at the same time, I made the mistaken assumption that the problem was upstream of my devices: either at the router, the ONT, or the network coming into my house. I was quick to assume that it was Verizon's fault. However, Carbonite was hosing performance between the router and the ONT, and ALL my devices suffered from the slowdown.
    Hope this helps.
    +++++++++++++++++++++++
    If you're not sure how to run tracert on Windows:
    1. On a machine with a wired connection direct to the router, bring up a command prompt as administrator. (Doing this through wireless or through a hub adds an additional layer of complexity and potential problems. Stick to a machine going straight to the router, and not via a switch or hub.)
    2. While the network is acting slow, run traceroute to the Google DNS servers:
    > tracert 8.8.8.8
    3. Your first line (the router) should be quick: probably less than 1 ms, but at least 2 ms or less:
         Tracing route to google-public-dns-a.google.com [8.8.8.8]  over a maximum of 30 hops:
            1     1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
    4. When the network problems are present you will probably see numbers in the high hundreds through several thousand ms beyond the router. Or you will see an asterisk if the connection is so slow it's timing out:
              2     *        *     3452 ms  Lnnn.xxxxx-VFxxx-88.verizon-gni.net [71.16n.nn.1]
              3  1013 ms   817 ms  1023 ms  G4-0-788.xxxxx-LCR-07.verizon-gni.net [130.81.nnn.nnn]
              4   927 ms   912 ms  1125 ms  so-0-n-0-0.xxx-BB-xxx.verizon-gni.net [130.81.nn.nn]
    5. Disconnect things from your router until the numbers suddenly drop back down to double-digits. The system you disconnected just before this happens is your culprit.
                1     1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
                2    46 ms    46 ms    46 ms  Lnnn.xxxxx-VFxxx-88.verizon-gni.net [71.16n.nn.1]
                3    45 ms    46 ms    47 ms  G4-0-788.xxxxx-LCR-07.verizon-gni.net [130.81.nnn.nnn]
                4    46 ms    46 ms   300 ms  so-0-n-0-0.xxx-BB-xxx.verizon-gni.net [130.81.nn.nn]
    6. Now repeat this process, but with just the problem machine and the other wired machine connected to the router, and try to identify the application or the process causing the problem. Note that the the results may not be instantaneous. In the case of Carbonite, it can take up to a minute after you pause it through its GUI before it finishes whatever it was doing and shuts down. Likewise, it can take a minute or two after it resumes backing up a big file before your network performance goes to hell again.

    I believe what you stated about Carbonite but I'm very leary now about using any online backup service ever again.
    I myself am a computer technician and know my pc better than anyone, as I built it!
    Well, Norton Online backup crashed on me June 29th and refused to run for 4 days  (July 2d) until I called Symantec tech support.  They actually blamed my FIOS connection to their servers. My small backup started taking over 2 hours to connect and attempt a backup, until I received the dreaded red X that it failed to connect.  My backup generally took a few minutes to complete.
    Long story very short:  after their backup ran flawflessly for 1 year, I made the dreaded mistake of allowing their tech to do a remote access to my business pc.  Spent 10 hours ( 5hrs for 2 days!) with them troubleshooting and I told them if they were able to access me via my FIOS connection, then it was not me, but their servers which had connection issues.  They installed 2 pieces of software against my wishes and Vista crashed, never to see the desktop again.  I wanted to choke the tech but he was lucky I'm in NY and he was in India, I guess.  Lucky I didn't have to depend on their awful restore process and I had a full PC restore on my external drive which worked!   I'm not sure how Carbonite's restore process works, but from my understanding, most online backup restorations can take days to restore!  No joke.  Never again....although I was looking into Macrium Reflect free edition.

  • Fourth disconnection from FiOS internet service in five days

    I have been with FiOS for at least four years. I had never causing connection problem been very stable and reliable. However, I experienced internet disconnection four times for the last five days while FiOS TV and telephone were still working well. Each time the trouble shooting guide, you know, turning on and off, didn't work so I had to call Verizon. The representatives made me plug the router off and back on, reset it with a paper clip, or even go downstairs to disconnect the ONT from all power sources(wall outlet and backup battery). You know what? They just needed to reset my service on their side, not my side. How can it be disconnected four times in the past five days, while nothing happened for the previous four YEARS??? I tried to give them an idea to trouble shoot but they didn't listen to me carefully and were just following their protocols. This morning, FiOS internet was disconnected and the router's internet LED was solid amber or orange. I had to go to work so I was not able to call Verizon. I will try after work tonight.
    One suspicion is VERIZON BLOCKS TORRENT TRANSACTIONS. Does any body knows about this? We know what happened to Comcast due to such blocking. Hope to hear any idea. Thank you.

    Perhaps a small/tiny NAT table in the router
    http://www.dslreports.com/faq/16233
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • What wiring changes involved in upgrading from FIOS internet to FIOS internet + TV with DVR

    We have FIOS internet now with Actiontec router but we still have Comcast TV. I am considering switching over to FIOS for TV too but would like to know what wiring changes would be involved, if any. I'll describe the current setup.  We have a couple of soho LANS and new wiring cannot be run to the two soho LANs. 
    ONT.....coax cable......4-way coax splitter...
    Splitter Leg#1 goes to the Actiontec router.
    Splitter Leg#2 goes to coax line to a home office. There's an ethernet-coax bridge (Actiontec ECB2200) and a router for a small soho LAN there.
    Splitter Leg#3 goes to coax line to the attic. In the attic there's an ethernet-coax bridge (Actiontec ECB2200) and a router for a secon small soho LAN there.
    Splitter Leg#4 is free.
    Will adding FIOS TV be as simple as attaching a coax cable to Leg#4 on the splitter and connecting that coax to the DVR?

    tr888 wrote:
    ... Will adding FIOS TV be as simple as attaching a coax cable to Leg#4 on the splitter and connecting that coax to the DVR?
    Absolutely.  All you have to worry about is running the RG6 coax from the splitter to the DVR, and Verizon may even cover that depending on the terms of your install.  Good luck..

  • FIOS Internet connection reset on the verizon side

    I am a new subscriber of the FIOS internet after having Comcast for years.  I like the service speed, etc.. but I have one nagging issue that I can't seem to get any help with.
    I have the ethernet from the ONT plugged directly into my firewall (same one I used for years with comcast) and every 1 hour 55 minutes and 3 seconds it immediately drops the connection and then restarts it.  This is a problem as there are many times I am in the middle of a vpn session and once it kills my connection I lose what I was doing, etc.
    Any ideas or suggestions?
    Here is a snippet of my FW log showing the drops:
    This is repeated every 1:55:03 in my logs.....
    Primary Cable Modem connection terminated after 1 hour(s), 55 minute(s), 3 second(s).
    Primary Cable Modem connection established, IP address XX.XX.XX.XX assigned.

    Wondering if it has to do something with renewing the lease?  Getting a new ip addy each time?
    Perhaps the firewall you have the internet running through isn't working well with the renewing of your lease -- seems like it since it appears it happens on set intervals.  Maybe there is something you could modify in the firewall settings?

  • New FIos Internet user

    Hoping someone can help a new FIOS internet user that's not much of a tech person.  I have a new Verizon FIOS connection at home and an ActionTec wireless router connected to a box on the wall by coax cable.  No problem with the wireless connection to my two family laptops, nice strong signal all through the house.
    I want to connect two powered switches by ethernet cable to the ports on the router.  One to connect my DirectTV box and bluray player so they have internet connections, and one in my basement to run a desktop PC that doesn't have a wireless card in it.  Are there any problems with this?  Does Verizon allow me to have two separate switches connected to the router which then power multiple items?  Thanks!
    Solved!
    Go to Solution.

    You should have no problem connecting a switch to each of two ports on the Actiontec, and then feeding multiple devices from those switches.  I'm doing that myself.
    However, I don't understand why you need a switch in the circuit between the router and the desktop PC in the basement.  If there's only going to be one device connected in the basement a direct run of Cat 5e or Cat 6 cable from an Actiontec port to the basement PC should do the trick. 

  • New FiOS Internet Customer Lied to By Sales Rep - EXTREMELY UNHAPPY

    I had FIOS Internet installed in my new apt about a month ago. Before moving, I conducted my due diligence among the providers in my area. In order to sell me on the product, I had a couple chats with Sales Reps, which was documented on some type of call log. Anyways - on the last call I had, the Sales Rep convinced me to order FIOS Internet over the phone. She assured me that she would be able to match the price as reflected and promoted online. I wanted the 25/25 Internet service which was 49.99 for the first 12 months, and 69.99 for following 12 months. The Sales Rep then sent me the confirmation e-mail displaying the price. I immedaitely notified the Sales Rep that the discount offer was not reflected, but she assured me that it would show up on my bill. She even went so far as to get a manager on the line to confirm that. The reason the Sales Rep said it wasnt reflected was due to a glitch/outage they were experiencing. Allegedly - the outage would not allow the proper discounts and credits to appear on their screen, but again she assure me that this would not be the case when I received my bill. On that condition (receiving a proper bill with the appropriate quoted price) I approved of the deal.
    A month later, I received a bill THAT DID NOT REFLECT WHAT WAS PROMISED. After waiting for Verizon to amend the bill, to no avail, I decided to call Customer Service. That was an absolute waste of my time - an hour and change to hear the same story (not to mention the first Customer Service Rep deliberately hanging up on me after about 30 min). That what the Sales Rep said was not true - Sales Rep's cant match the online prices. [As an aside - why on Earth can't Sales Rep's for Verizon match the price that Verizon offers? That is very weird to me. You all work for the same company.].
    Why cant Verizon match what was offered/promoted - and what is currently being promoted at the moment on the web?
    To support my claim with facts - why would I agree to a $74.99+ price quote (that of 'no annual contract') for a 24 mo contract - when the 24 mo. contract obviously has a discounted price. Furthermore, in my due diligence and research, why would I agree to take a higher price when the quote online for the same service is far lower? All this implies is that in fact the Sales Rep did assure me that she could "match" the price promoted - there is no logical reason for me to accept anything else. 
    I need this to be resolved or I will soon cancel this service and move over to TWC. What this really amounts to is misrepresentation by the Sales Rep, and an unreliable Customer Service. 

    Hi mesalaza,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • Bad experience with Verizon Fios Internet and Customer Service

    I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again. 
    In August 2014, I called and installed the Verizon Fios Internet and phone bundle. I asked the customer agent several times if I will be charged anything before the installation of the Internet and phone service. She said, 'No, we will only start charging after the Internet and phone are installed at your apartment'. I went to the store and picked up the router and phone and installed it at home by myself. The router did not work. I called Tech support and they said it will take several days for another available agent to come and look into the issue. I decided to discontinue the service and closed the account that same night.
    At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not. 
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    Hi crystallau52,
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  • How do I change the room that my FiOS Internet connection is wired to?

    My FiOS Internet connection was placed in my office but I am now renovating and need to remove my computer ( wired ) as well as router to another room during the renovation .
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    Then there is another splitter attached to the wire that is coming in to the basement from outside. That is a splitter with 4 plugs..
    Any ideas? I can attach a picuture of the splitters if anyone is willing to take a look. ( tho I'm not sure if this post will take images since I dont' see an ' attachment link '
    Thank you!
    Susan

    The four plug splitter I assume is from a previous Cable company installation. If by "Box" you mean the ONT Verizon installed when you had FiOS put in, just connect a Coaxial cable coming from a desired room to the splitter the ONT is connected to and move the router over. Things should connect right up.
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • Email photos from iPhoto 8 with Verizon Fios internet

    I am totally new to the wonderful mac world. I have a new iMac with Verizon Fios internet. When I try to automatically setup for emailing photos it tries to setup something with "incoming.yahoo....
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    mrmole
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    Uploaded with plasq's Skitch!
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    Uploaded with plasq's Skitch!
    If you use a Cocoa-based Browser such as Safari, you can drag the pics from the iPhoto Window to the Attach window in the browser.
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  • Sudden increase in Verizon FIOS internet & digital voice problems. No resolutions.

    We have had Verizon FIOS internet since Jan. 2008.  It has been reasonably reliable.  No disconnects... until mid-Dec 2012 when they started with a vengeance.  E-mail connections dropped (we had to re-start Outlook).  Usually, we couldn't "see" them in internet connections, but ping tests proved that they were occurring between aboaut 4 p.m. and midnight, rarely, if ever, during other hours of the day.
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    We have had Verizon FIOS internet since Jan. 2008.  It has been reasonably reliable.  No disconnects... until mid-Dec 2012 when they started with a vengeance.  E-mail connections dropped (we had to re-start Outlook).  Usually, we couldn't "see" them in internet connections, but ping tests proved that they were occurring between aboaut 4 p.m. and midnight, rarely, if ever, during other hours of the day.
    We have had Verizon FIOS digital telephone (conversion from analog) for about one year.  It has reasonably reliable until mid-Dec when multiple problems occurred:  no stutter tone for voice mail, no notification on telephone "screen" for voice mail, no callers' names on "screen" (only "Out of Area"), and so on.  Each time, Verizon re-sets "the line" and it's okay for 24 to 36 hours, maybe 48 hours, if we're lucky.
    We've called repair over 20 times, which is above and beyond what sane people would do.  Now, we've had EEE-NUFF.
    Has anyone had the same experiences?  If yes, how did you resolve them?
    We're ready to chuck Verizon, but we haven't heard anything good about the few competitors around here.  That is, we don't want to go from the frying pan into the fire, BUT we want the above-noted problems fixed. 
    Thank you.

  • Error Message when connecting to FIOS Internet

    When I go to Network Connections and try to connect to FIOS Internet, I get a box to enter User ID and Password.
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    Today,  I spoke with another tech lady at Verizon who solved the problem. I had the cable in WAN and should have been LAN. Also, Internet Options
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  • Fios internet slow

    I'm paying for 25/25. I've run speed tests and at best I'm getting 10Mbps download and 5Mbps upload. I've changed channels rebooted router, verizon rebooted their equipment to no avail. Intermittently I've experienced timeouts on my wireless devices and very slow internet activity. I have 3 iphones, wireless printer and a pc and xbox hardwired. My son always complaining about lagging on the xbox. I have the Actiontec MI424WR router version F.

    I've had Fios for several years and have never seen speeds faster than 10MB download 2MB upload.  It doesn't matter what computer I'm using or what test I'm running.  It is consistent though and has been pretty reliable.  Fios Internet speeds are theoretical maximums.  I honestly believe that cable is better if you need a faster Internet connection.

  • How can I downgrade Triple Play to just FIOS Internet?

    A couple of months ago, Triple Play seemed like a good deal. I only wanted Internet and TV, but Triple Play came out being the cheapest bundle with both of them. The deal was only available online. When I got it, then I found out that you have to rent a cable box to get TV service, which adds $10/month to the bill. It seemed horribly misleading - if it's actually required, I see no reason to make it a separate expense other than to conceal the true cost of the service - but overall still a good deal.
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    "Services and fees" are something you can't do about because those are county's charges. As for the $10 charge for the cable box, I don't know what to say but they should have been free. Have you asked why you're being billed for the box? The offer you signed up for is probably alot different than the ones that exists today. Did they charge you for the box the first month you have services.

  • Booted off Verizon Fios Internet when use VOIP phone.

    When I use my VOIP phone while on the internet (I use Verison FIOS Internet), I get booted off the internet.  I have done what tech support said to do which was to do a hard reboot of the router but after a short while it does it again.  They had no more answers for me than that.  Does anyone else know what can be done?
    Thanks.

    albcmb wrote:
    I have Fios Internet, TV and Phone and so I HAVE to use the Verizon router made by Actiontec. My Mac Book Pro is Leopard based.
    Does the router have the latest firmware? Very important.
    The problem is that I am paying for 20mbps service and getting about 6 to 8. This is regardless of where I am in physical relation to the router/modem and whether or not I am the only computer connected to the internet.
    How are you measuring your speed?
    PLEASE help. I have contacted Verizon and they have no ideas that help. I cannot watch Netflix or Boxee and even regular internet pages load painfully slowly.
    I have a cable modem that runs at 10Mb/s and internet pages load instantly. On this Verizon DSL I am currently using, which creeps along at a mere 3 Mb/s, pages internet pages load instantly.
    Even if your connection is 6 to 8 Mb/s, pages should load instantly, and streaming should work properly.
    Clearly, you have some other problem with your system.
    Again, how are you measuring your speed? What is your link speed? What are your measured upload and download speeds?
    If you are using the router as a WiFi then you may not be getting the full speed you expect from a direct connection.
    You need to supply much more real hard data than you have.
    Your subject says that "Verizon Fios Internet, TV and Phone with Mac Book Pro is SLOW!" and Leopard has nothing to do with your TV or phone.
    Message was edited by: nerowolfe

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