Force G5 internal modem to recognize OS 9 application

I have an iMac G5 with the Motorola SM56 internal modem running 10.3.9. The application I'm trying to keep working is a defunct banking API called MacAuthorize (they went out of business in 1999). The application works perfect under OS 9 on any Mac with the older internal modems up to an eMac running OS 10.2x. It even works under classic, but it can't find the modem to dial out. The programmer that wrote this program has another helper program call PortXtender that is supposed to make USB modems look like serial port modems to work under classic. My dilemma is it still can't find either the internal modem or the external Best Data USB modem I just bought. I have tried every init string I can find to no avail. Both Apple and Best Data say that anything past 10.3x breaks the communication. I can use an old OS 9 app called Zterm and dial out to communicate, I just don't know how or if it's possible to have a work around to integrate to MacAuthorize. Any help will be greatly appreciated and the winner gets money! (if it's allowed). Thanks in advance!! Robert

Yes I have tried several lines. I've even taken the computer outside and
disconnected all the house lines and connected the computer to the main line--same results. I have a PC sitting next to the iMac. When the problem occurs I can connect the phone line to either, back and forth, and the problem stays
with the iMac. I just completed a test survey over the past six days: out of
49 dial up attempts, the iMac only failed 12 times-- completely random
occurrences. I took the computer to an Apple store and it worked without
failure for 2 hours; they said they can do nothing without seeing the problem.
Bill T.

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Disable internal modem

Got an iMac 333 with a defective internal modem. Am now using an external modem but needed to upgrade OS from 8.6 to 9.2. Upgrade went fine and the modem worked. My friend called me and now has the same problem...the OS wants to dial-out using the old modem. We've disabled the extenstion to the old modem but the problem still exists.
I'm a pc tech but learning Mac stuff and would like to know how to disable the internal modem, that or pull the modem if it is in an expansion slot. And if by pulling the old modem will that force the OS to look at the external modem?
BTW- the OS sees the external modem
Thanks for your help

Open up the Extension Manager Control Panels & make sure every modem extension is disabled especially:
XMODEM Tool
Apple Modem Tool
iMac Modem Extension
Modem Scripts
Restart your computer.
If the above does not work, hopefully something in the following article will:
http://docs.info.apple.com/article.html?artnum=106871 Mac OS 8, Mac OS 9: Troubleshooting a Dial-Up/PPP Internet Connection.
If your computer system info is correct, then I strongly suggest that you purchase more RAM. As much as you can afford. 64mb is not enough to run OS 9.x sufficiently.

HylaFax on OS X 10.4.7 Working with internal modem but not USB Modem

I have managed to configure and install HylaFax on a powerbook G4 with an internal fax/modem.
Only a couple of hangups to get that configuration to work.
As per the prerequisites outline here:HylaFax Prerequisites
You need the Xcode tools to use it's compiler.
The only other thing you may not have is:
libtiff
ghostscript
If you are running an x-serve you probably already have an MTA as well (postfix)
There are someOS X Specific install instructions of which I only had to follow the first couple, to create a user. Some of the latter instructions I found unecessary since startup is handled by launchd as far as I understand.
Before I compiled I had to put the hylafax source on a thumb drive, I know it seems wierd, but it worked. Something to do with the HFS+ format of the hard drive. But low and behold it worked. (the hylafax website mentions issues with other disk formatting besides UFS, but the fat32 formatted thumb drive worked for me)
A little side note:
You need to actually download the ghostscript fonts from the ghostscript project FTP site and mv them to the proper location:
/usr/local/share/ghostscript/8.54/fonts/
Once installed run:
/usr/local/sbin/faxsetup
It should prompt you to install your modems.
After doing this I had to start hylafax
#sudo /usr/local/sbin/hylfax start
and run a faxgetty command to enable incomming and outgoing
#sudo /usr/local/sbin/faxgetty ttys.modem
After doing so I was able to receive faxes and open them up with a pdf viewer, as well as send faxes via an application or printer driver on the mac and PC (windows xp with win hylafax print) Super SIMPLE! which is great for end users.
Okay so here is why I am actually posting on here. It is great that I got this working, but the final configuration will be on an x-serve that has no internal modem, and I would like to use more than one modem in case of high traffic incoming and outgoing. I purchased 2 apple usb fax/modems and when running faxaddmodem it even recognizes the modem, but never is fully able to use it like the internal modem. If anyone has any insight it would be great.
The issue I am seeing is that when I run
/usr/local/bin/faxstat -s
The modem says Waiting for modem to come ready
Thanks!

Just wanted to say I got hylafax to work with a usb modem on a powerbook, not sure if it's stable and user friendly enough to be used my a wide base here, but it's definitely cool, and it does work. I just wish it had LDAP/mysql integration, instead of the flat file business it has.
Anybody with any input on hylafax would be great.

Why did Apple Get rid of internal modem for fax?

Hey Guy's
I just wanted to now if anyone new why Apple got rid of the Internal modem when they were switching from Powerbook G4 to MacBook Pro.
Thanks, Zach

In some ways I'm glad they did.
Internal modems carry these disadvantages:
1. They take more power out of the system, so they drain the battery.
2. In order to disconnect a hanging connection, sometimes the power to the modem has to be shut off. That forces you to reboot your Mac, and sometimes it forces you to reboot it without saving your data, or going through the proper shut down procedure, which in turn can damage your directory.
3. They can be a point that gets fried first when lightning strikes the telephone line. That in turn can lead to a damaged logicboard. By making it a dongle, it gives lightning less of an obvious way to travel to your machine. Not that you still can't get hurt, but the risk is reduced.
4. Any item connected to the logicboard circuitry directly can get bent, and require replacing the logicboard. Common problems with USB ports and Firewire ports are people who improperly connect the cable and damage the ports. When tied directly to the logicboard the components are hard to replace.
When you consider the use of such modems much reduced, removing it from the mix makes a lot of sense. Whether that's the reason engineers decided to do it, will always remain a mystery, but it makes sense from a logical perspective.

Trouble with internal modem

Internal modem will not connect. I get a dialog message that states "pick up the phone and dial the number and when answered click OK and hang up phone." However, this does not connect me.
I purchased an exterior modem from Apple and it worked perfectly ONE TIME. On the second try the computer crashed --completely, could not force quit. Took computer to genius bar at Apple store, where a few things were tweaked. Went home and the external modem now gives me a message that it can not find a dial tone. Any suggestions?

as a guess, you could try booting the PowerBook from external hard drive with compatible OS on it to see if it's a software problem.
the fact that the PowerBook got frozen solid could mean a hardware issue, maybe USB port is flaky

Internal modem disconnection

I can't see that anyone else has posted this issue, my apologies if it has already been addressed.
The logic board was recently replaced and this problem has happened twice since the replacement.
Just after establishing a dialup connection, the internal modem starts disconnecting, but never disconnnects, and the only way to get back control of the iMac is to power it down and restart. The FORCE QUIT window does not contain an icon for the modem.
Two questions -- is there a way to fix this, and is the issue related to the replacement of the logic board ?

This disconnect is considered "normal", however, it does not always occur. A stable dial-up internet connection is dependent upon the quality of the phone line and the modem in your computer. In simple terms, unexpected disconnects can occur when static or other noise is present on the phone line. Pick up a phone on the telephone line causes some noise/static. The line connecting your Macs may have more static than the line connection your PC. Does the PC connection use the same cable and jack as the Macs? If not, try switching the Macs to the current PC jack/cable.
What is the processor speed in your PC? If you have applications running in the background, when using the Mac's (400MHz speed) modem, you will have less CPU time available to process information to and from your modem. This can have an influence on the modems performance and it's ability to maintain a connection.
Cheers, Tom

Faxing from internal modem

I've been using the internal modem on my G4 for years, works great. I've had it connected to a 2nd line which I split with an "A" - "B" switch between my G4 and Sharp fax machine. I now want to eliminate the 2nd line and fax through my main line, but when it's connected, nothing works. Do I need another devise to recognize a fax signal and voice signal? Would appreciate your help - GoodOleBD

I think the usual way to do this is to sign up for "distinctive ring" with your phone company for a second phone number on the same line. Some modems can recognize the distinctive ring of a call going to the fax number and answer the incoming fax call. A voice call coming in on your regular phone number won't have the distinctive ring and the modem won't answer it. I'm not sure if your phone will still ring when a fax call comes in. Your phone may be able to tell the difference and stay silent. Your phone company may be able to answer that question. The challenge will be finding a modem that works with Mac OS-X and recognizes distinctive ring and answers incoming fax calls. I don't know if your built in modem is capable of recognizing distinctive ring. I really doubt it. There are very few modems available for the Mac. They're all external USB modems. Most of them don't answer incoming fax calls. I did extensive testing of every Mac modem I could find a few years ago. I eventually had to buy Apple's external USB modem and upgrade to Tiger so it would work. It was the only Mac modem I could find that would answer an incoming fax call. I had to download "Pagesender" software because Tiger wasn't capable of answering an incoming fax call. I didn't have to purchase Pagesender just to receive incoming calls though. Tiger is capable of sending outgoing faxes. Panther works perfectly for sending and receiving faxes. I didn't need Pagesender or any third party fax application with Panther. For faxing with Jaguar and older I used FAXstf X. I recently got rid of all my land lines. I had separate lines for voice and fax. I switched to a cell phone for voice and a free eFax account for receiving faxes. I don't send out faxes anymore. Getting rid of the phone lines saved me a lot of money.

Internal modem and solaris

Hi,
can internal modems be run on solaris? Or solaris just hates to recognize them?

Hello.
Most internal modems are so-called "winmodems".
This means that the modem is more or less a sound card; the actual data processing is done by special algorithms in the modem software.
The name "winmodems" come from the fact that the manufacturers normally only provide software for Windows. Sometimes they sell software for Linux (but this costs additional money).
Because the manufacturers do not provide software for Solaris you won't get the modem running.
Martin

APPLE INTERNAL MODEM IS DEFECTIVE

Purchased my eMac in February of 2005. The Apple internal dial-up modem would only log on from speeds around 26,400 to 38,000 kbps. Thought that it had to be my ISP, so complained to them several times.
They pointed the blame at the phone company--CenturyTel--so, started complaining to them about their infrastructure. They came out a total of 5 times to run tests. They replaced the outside Network Interface on the utility pole and said the lines were fine.
So, changed my ISP and still the same slow modem speeds. Again, went around and round with my ISP, then the phone company.
Never did i think that the problem would be with my $1,100.00 eMac.
But that is where the problem is and Apple won't admit to selling eMac's with defective Motorola chips
Now, have to go to an external modem, but first, one has to download 10.4 to handle the external modem.
Except, i CAN'T download 10.4 because i have a defective dial-up modem.
And the nearest legit Apple store is over 200 miles away.
So, am being forced to pay $129.00 for a 10.4 CD from Apple to help fix the original problem of Apple supplying a defective modem.
Anyone know of an external USB modem that will work with the eMac?
This has been so confusing and maddening that i am seriously thinking about selling the eMac and going back to a PC.
If Apple was all they claim to be in their advertising, they would own up to the defective dial-up modems and give people help without charging an exorbitant price.
greg
eMac 1.25 GHz PowerPC G4 Mac OS X (10.3.5) 512 MB DDR SDRAM Fire Wire Bus 400 mb/sec speed
eMac 1.25 GHz PowerPC G4 Mac OS X (10.3.5) 512 MB DDR SDRAM Fire Wire Bus 400 mb/sec speed 37

Back to,
Certainly there are few things as frustrating with computer use these days than glacicaly slow access to the net, unless it's having your computer bog down under a barrage of virus, worm, trojan, rootkit et al. attacks. There are some things you can yet try before going back to that aspect of Windows computing.
There have been few posts specificaly complaining about the eMac internal modem (which may be more a function of how many people have access to broadband these days). When I first got my eMac my home ISP was still a dial-up account as the ISP that provides cable modem access in this area maintained on there website lookup that they didn't provide coverage in this area. (Indeed, last I checked they still did; it took a chance conversation with a neighbor to learn that cable service actually was available.) During the time I was using the eMac with dialup, I never got over about 22 kbps but that was a known problem of cruddy phone lines in a semi-rural area and was even worse with one next-door neighbor's PCs; his maxed out around 18 kbps. The eMac's internal modem actually outperformed several different WinXP computers there.
In reading over your description of your frustrating efforts to improve things, from phone line interface hardware changes to ISP changes, I didn't see any mention of trying different modem connection scripts. Did you try dropping the default v.92 connection script to v.90 or even v.56? I'm sure your ISPs told you everything was compatible, but I got the same statement from my dialup ISP several times and I did determine that wasn't quite true; their modem servers actually used a slightly different hardware chipset. I found that changing the modem connection script did improive things to 22 kbps from 18 kbps or so.
Re the download of 10.4, Tiger 10.4 is a paid update from Panther 10.3 so you can't download Tiger anyway. It's worth checking if you qualify for any of Apple's discounts (student, educational employee, federal government emplyee or contractor). Youc an also get Tiger fgor less via Amazon or other online sources (just be sure to get the full retail black-label Install DVD,not a grey label model-specific version).
You could alternately try a combination of changing the modem connection script and updating from the 10.3.5 shown in your profile using the Mac OS X Combo Update 10.3.9. As you're aware, you can bring a blank CD-R into an Apple Store's Genius Bar to download Apple software updates. You don't necessarily need to drive 200 miles to get the updates; if anyone you know has access to broadband, you can have them download the .dmg updater file onto CD-R and mail or otherwise provide it to you. Some local computer stores also provide broadband download services for a modest fee (less than the gs for a 400 mile round trip!). Such a downloaddownload doesn't have to be on a Mac; it will work from Windows or Unix computers as well so long as the CD-R is PC or Mac formatted, the CD is finalized or closed (made read-only) on the computer doing the burning, and the downloaded .dmg file isn't modified in any way by the computer doing the burning.
BTW, be aware that even with perfectly clean no-noise laboratory condition phone lines, a 56k modem actually tops out at around 50 kbps due to phone line power restrictions.
p.s. Welcome to the Apple Discussions!

Internal modem/fax: no dial tone

Hi folks,
Yes, another 'no dial tone' problem
I have a 20" iMac G5 running 10.4.8 in the U.K. that seems unable to make a connection via it's internal modem to the internet or dial out to send a fax. Whenever it tries to make a connection it will eventually timeout after ~10 seconds claiming there is no dial tone - there is a dial tone on the line however. I've had a look through other posts mentioning things like this but there doesn't really seem to be any solutions out there that I can see. After just going out to Kinkos to send a fax for the princely sum of £8 (~$16) I'd like to finally get this flippin' thing working!
The following things have been tried:
- The modem has been connected to a regular phone line (connected telephones have a normal steady dial tone, no answerphone tone you can get with BTs 1571 service in the UK)
- The modem has been connected to an active DSL phone line via the filtered phone socket
- Different phone cables have been tried
- A different user account behave exactly the same
If it makes any difference, this iMac was originally bought in Switzerland. The international preferences have been corrected to make the iMac think it is London. I've never been able to get the modem to work, so I'm not sure if the modem is at fault, or if it's an OS X problem...
If anyone has any ideas/suggestions, I'm willing to try anything.
Cheers.

From Free Dialup.net.UK...
http://www.free-dialup.net/free-dialup-uk-articles/dial-up-modems.html
"Q: Why my modem is not getting Dial Tone?
6. Many voicemail systems use a "stutter" dial tone or beeping when you pick up the phone to indicate that you have voicemail waiting. These unexpected sounds can make the modem think there is no dial tone.
7. In extreme case, your modem may not be designed for the phone system in the country in which you are trying to use it."
Acoustic couplers should work when all else has failed...
http://www.roadnews.com/html/Articles/a31.htm
You can also run into problems with dial tones overseas. Your computer may not recognize the dial tone of the country you are in as a "dial tone." Depending on the modem software you are using, you might need to put a check in the Ignore Dialtone checkbox in your modem software setup window.
What about digital telephone systems?
Modems communicate using analog or sound signals while many new telephone systems use digital signal processing. Digital systems are unable to process analog signals, making it impossible for modems to communicate.
Seems that there very well might be some diff in the Modems between Switzerland and UK...
Swiss#1 adapter...
http://www.walkabouttravelgear.com/22swi1.htm
Swiss#2 adapter...
http://www.walkabouttravelgear.com/22swi2.htm
UK Adapter...
http://www.walkabouttravelgear.com/22uk.htm

AT commands for 17" Power Book G4 internal modem.

1. How does one issue AT commants to the internal modem in a 17" Power Mac G4?
2. Are they the "standard" AT commands promulgated by Ma Bell? If not could you point me to a list of AT commands used by the Power Book G4 internal modem?
3. Thanks!

You can modify the modem script you use to send additional AT commands to the modem. The Apple modem uses the basic Motorola command set. You can find the manual here.

How To Get Internal Modem Set Up in the Fax List - G4 AGP

Recently installed OS 10.4.8 on my friend's upgraded G4 AGP (Sawtooth). Tried to set up his Mac's internal modem for faxing (no internet connection, he has cable modem for that). Got the fax set up to receive without problem. Tested it and it acknowledges incoming calls and will pick up and log the fax.
The problem is in setting up to send a fax. Although the internal modem shows up in the Apple Profiler and works to receive faxes, it just won't show up in the Fax List under the Printer Setup Utility and therefore isn't selectable under PDF on the Print window to allow sending a fax.
I've searched Mac Help in vain. The set up of modems isn't really addressed. What am I missing? On my MDD G4, once I had the modem installed and set up to receive, it just showed up in the Fax List. I didn't have to do anything else.
Any suggestions would be appreciated.
Thanks,
Carl B.

So, when you go in to System Preferences > Print & Fax > Set Up fax Modem ..., Internal Modem is NOT showing up in Fax List?
Does Internal Modem.app exist in /Users/{shortUserName}/Library/Printers/?

Internal Modem malfunctioning, can no longer connect to internet

At first the sound, dial town dissappeared, but could still connect. I started using another HD to boot 10.4 and the sound worked again connecting without problem. I had selected ignore dial tone in any case. Then no longer able to connect at all, soundwise I heard the number being dialed but with no audible dial tone, and no connection sounds whatsoever. When I select connect, there is a sort of quiet distorted sort of white noise before the computer dials the phone number which also sounds scratchy. Absolutely nothing, cannot connect.
I think the internal modem has died.
Any one else experienced this type of problem?
I have inspected the modem superficially. it looks OK, and the phone socket on the back next to the ethernet socket and there is no physical damage to the socket.
My phone line is OK.
Any help there?

Update on the problem.
The internal modem is definitely kaput. Using the same phone line connection and a Base Station Dual Ethernet's modem and an Airport Card I can connect without incident.
The internal modem was supplied by Apple Australia
Modem Information:
Modem Model: Dash2
Interface Type: USB
Modulation: V.92
SKU Name: Australia
Hardware Version: 1.0F
Firmware Version: APPLE VERSION 2.6.6
Driver: InternalUSBModem.kext (v2.6.6)
Country: B4 (United Kingdom)
I also booted up the Apple Care CD System Folder OS 9.1, System Profiler reports there is no Modem on board. The System Info in 10.4.9 reports the above information Dash 2 etc.
I tried to use it again this morning but there is no response from the modem.
How would I replace the internal modem here in Thailand?

OS 10.4.7 on a G3 - doesn't detect internal modem. How to solve?

The OS X 10.4.7 was recently installed on my iMac G3. However, when I access Systems Preferences, then Network, the Internal Modem option desn't show up.
Since I would like to use the internal modem to access the internet, can anyone please help me solve this problem?
Thanks.

Is the modem currently plugged into a phone line? If not, perhaps not having an active phone connected to the modem makes the choice to select it unavailable. I'm not sure if Apple makes its software "that smart" but I wouldn't be surprised...
If you do have an active phone line plugged in, maybe it is a malfunction in the modem itself.
Did this iMac previously boot too Mac OS 9? If so, and a bootable System Folder is still available, a good test would be to start up in Mac OS 9 and see if the modem works. I've heard Mac OS X is sometimes flakey about using a modem.

Unable to fax or ad internal modem in tiger 10.4.8

I am attempting to use my fax for the first time in about a year. I go through the steps to set up the internal modem, but it doesn't show up in the "Network Port Configurations" tab under Network in system preferences. Furthermore, when attempting to add a 'fax" in the printer dialogue, there is nothing to select.
Is there a way to reinstall the modem? It seems as if it has gone missing... I have tried several tricks outlined here to make it 're-appear' but they are not working for me. Anyone have any suggestions?

Well, not professing to be an "expert" in this area, I would, nevertheless, be of the mindset that if System Profiler doesn't see your modem, then, as you have postulated earlier, you may have a bad internal connection to the modem board, or the modem is toast.
If you take your computer in to Apple and they diagnose it as a faulty modem board, FWIW, http://hardcoremac.stores.yahoo.net/modems.html offers some used internal modems for a couple of different old-school Macs (like mine). A google search on "internal modem" and whatever the style/model of your computer is, should turn up additional sources for internal modems for your computer, should that be the case.
HTH
(if this solves your problem, or is actually helpful towards arriving at a solution to your problem, please consider marking this reply as "helpful" or "solved" in order to award points. This is in addition to (if applicable) marking this question as "answered")

Force G5 internal modem to recognize OS 9 application

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