General Q. about creating a support forum

I'm trying to create a simple support forum and I have some basic questions:
1. Should I use Java to process the back-end or is there a simpler solution to developing a forum?
2. Where do simple support forums store their data? What databases do they use?
3. Are there templates I could use to accomplish this?
Thank you.
JJ

Actually let me amend that a little. It absolutely is uniformed, but I've been doing some work with webservices and tomcat lately and certainly wouldn't call setting all that up straight-forward. Not compared to putting some php files up and calling an install script or two.
So maybe I don't mean to say that it isn't Java's forte, just that the learning curve is a bit higher.

Similar Messages

Support message doesn't show automatically the details about created person

Hi,
I'm facing an issue with Support message which has been created in Sattelite system and available at Solution manager system . The issue is , support message doesn't show automatically the details about created person under colum ' Contact Person ' . Please provide your great suggestions , thanks
Regards
Vivek

Hi Vivek,
Check if BP is created for that user and you have mapped to satellie system (identification tab)
e.g TRXN BP create business partner for that user and in identification tab maintain
ID type identification number
CRM001 <SID> <inst number> <CLNT> <User> (satellite system details)
Regards,
Shyam.

Suggestion about support forum

The support forum seems well designed overall, but I wish there was an "undo" button for the "I have this problem too" button. I am constantly clicking on this button by accident, and there seems to be no undo. It distorts what problems are truly important, and is confusing. Maybe just a button next to the option to receive email updates?
Not sure if this is the right place to post this, please let me know if it isn't.

You can create a thread on the Contributors forum to post your suggestion.
*https://support.mozilla.org/en-US/forums/contributors

General Question about SAP Documentation. Where to find?

Hello,
I am relatively new in the SAP business and so I have some general questions about the SAP Documentation.
Often internet-links like
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/FIBP/FI-AP-AP-PT.pdf
are posted here by group members.
But where do these group members find these documents?
All I can see at help.sap.com is IDES (the model company created by SAP)and the WWW-version of the SAP-Bibliothek.
Were can I find these PDF-Files?
I would appreciate any hint and tip!
Thank you!
Kakue

thats true! i dont know how to find either. Everytime i need something i ask on the forum.
Here's a good link
http://www.easymarketplace.de/online-pdfs.php
Plz reward points if helpfull

I didn't find any log in the event viewer about creating new VM.

Dears ,
I'd like to find a log in the event logs about creating new Virtual machine , please check with us.

Hi Ramy,
Sorry for the mistake , I'm using 2012R2 and I have the event ID 13002 .
Now I realize you are using 2012 not R2 , so I found a 2012 host to verify that ... you are right .
Best Regards
Elton Ji
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Question about Creative Cloud Support

I believe I still have about 20 days left of the original support that came with my subscription to Creative Cloud. How do I use that support? I don't think I've talked to support other than in the product help questions yet. I also need to find out what type of support I should buy after that runs out. I'm a designer who has started building websites with Muse. I am also trying to understand Business Catalyst hosting. "Thank you", in advance!

certifies the Domain, or is that for GoDaddy to do?
Not clear on what you mean by certify the domain? If you mean purchase and register a domain, then yes, you can do it with GoDaddy
    - can direct me to the web Business Registration site. Is there a cost for web B.Registration?
Again, not sure what web business registration you are referring to?
- can generate or provide a SSL certified domain certificate for use on my client's web-site?
Yes, all BC sites use a shared certificate under the worldsecuresystems.com domain.
- provides SEO, and what exactly does that include?
Business Catalyst has all of the SEO features such as Meta tags, SEO friendly URLS, etc.
    - has custom targeted lists available for different industries & businesses in your e-mail marketing program?
Absolutely. BC has a great email marketing setup. It does what you mention and more ....
- has a way to e-mail the support department directly? Or communicate in a way other than chat? I am new to web-stuff. I've been a Marketing/Advertising/Print designer/production guy for 30 years.
      (I remember squeeky marker & chalk layouts, and keylining!)
There is an additional support forum for paid partners as well as faster track to Live Chat and second level support.
- can tell me how to become a partner. I don't want to pay a thousand dollars. But I have at present, 4 sites I will be doing. I would guess I'd be an "individual" or "developer".
You can become a Free partner. It doesn't have all the extra support features and many of the perks though. Any paid partner such as myself can send you a promo code for a small 5% discount on a paid partnership as well.
If you have already created a BC site, you are already a Free Partner. Go to anyone of your BC sites you created and add /partnerportal to the address. Example; mysite.businesscatalyst.com/partnerportal
Login with your ID that you used when creating the sites. You can access all of your sites from that one location.
Hope that helps!

Forgot my support forum username

This applies to the whole support forum on support.mozilla.com. I have an old account on support.mozilla.com. The username was my email address. I tried to log in with that username and the old password and it was rejected. I asked for a password reset, reset the password, got to a login page, put in the old username (email address) and new password, and it was rejected. I tried to create a new account, and it said there was already an account with that email address. I had to create a new account with an alternate email address. I tried to log into the new account with my email address as username, and it was rejected. It only takes the short username. Apparently I need a username to log in to the old account, but it doesn't have a username. Am I forever locked out of using my preferred email address for the Firefox support forum and forever destined to use a secondary email address? Or can you send me a valid username for that account?

Much obliged, indeed, Roger. I almost cancelled my post after calculating my probability of eventual joy as roughly 0.0%. If this works out for me, I'll be sure to add about that same % to your points :)
(No offense intended, but it looks like that's the limit of "This solved my question".)
GgCH

How to create a support ticket for FMS?

Good day - how do i create a support request for my new Flash Media Interactive Server? I've tried to contact our Russian Adobe support - but got a reply stating, that FMS is not supported by adobe support.. Btw - how can that be?! But, nevertheless - i do need to open a support ticket, as i have several problems, which interfere with production of FMS..

Based on experience with this matter, I would just like to confirm that what JayCharles says about the support is correct.
You need to purchase support for FMS and other products like Connect etc....
If you have bought FMS through Adobe distributor or partner, they could (and should) help you with this (buying support).
And finally, the good people on this forum can also help as they did help me many times....

MY APOLGIES ABOUT THE TECH SUPPORT HERE!

I would post this in the correct forum, but I can't remember which one it was under.....probably the refine one, but I couldn't find it...at any rate, I was really nasty about the technical support as I was having so much trouble with that particular tool...and that's the main reason I upgraded to CS5 Extended..... and found out the tech had called while I was at work...He called twice yesterday and was soooo nice...solved lots of other issues and got on my screen and saw the problem with the refinement tool....it was making the hair that was outside the mask gray and not brunette. He stayed on the phone well past his quitting time and really tried to help, plus being very professional and extra nice! He was going to do some further research and see if he could figure out what was wrong and call tonight...soooo now I feel like a creep!
Kathi

Good day.
I moved your post to - Idea Android based Tablets, for you.
http://forums.lenovo.com/t5/Idea-Android-based-Tablets/How-do-I-configure-User-Profiles-for-Android/...
A redirector / forwarder was left behind in General Discussion.
Hope this helps.
Cheers.
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Create a Support Message in Production system showing up in Solution Manage

Has anyone setup the link between creating a support message (under help) in a production system (like ECC) and SAP's Solution Manager.
I understand that it uses BADI SBCOS001 with the interface method PREPARE_FEEDBACK_BO, but when I try to run it, it tells me that Customizing for feedback functionality missing. What functionality is missing? And how to I correct this? And how do I ensure it shows in SAP Solution Manager under a solution or project?
Thanks
Paul

Hi Paul
The only way is to use the IMG. I have just completed this via the IMG info. BUT, it is not that simple.
Make sure your RFC's are trusted and that you have SAP ALL during config.
I hope this will help:
Setup Service Desk
Steps to follow while configuring support desk.
1) Implement the note 903587 .
2) Create all the relevant RFC objects in the satellite system and add the appropriate logical components using transaction SMSY.
3) Check all the objects in the table BCOS_CUST using transaction SM30.
Appl : OSS_MSG
+ :W
DEST :BACK RFC NAME (for solution manager system keep this field as 'NONE')
+ :CUST 620
+ :1.0.
*4) Check whether the BC sets are activated or not using the transaction SCPR20.If the BC sets are not activated then implement the note 898614.The steps to activate the BC sets are described below
4.1) Activate SOLMAN40_SDESK_BASICFUNC_000 BC Set.
4.2) Activate this in expert mode with option u201COverwrite everythingu201D.
4.3) Activation of the following components has to be done by replicating the previous steps
3.1) SOLMAN40_SDESK_TPI_ACT_AST_001
3.2) SOLMAN40_SDESK_ACTIONLOG_001
3.3) SOLMAN40_SDESK_ACT_ADVCLOSE_001
3.4) SOLMAN40_SDESK_TEXTTYPES_001
*Depends upon the number of inactive BC set objects that we have after the upgrade.
4.4) if the actions mentioned in 4.3 are not listed while executing the transaction SCPR20, then implement the note 898614.In the source client 000 of the solution manager system create a transport request using transaction SE09, unpack the file 'PIECELIST_SERVICE_DESK_INIT.ZIP' from the attachment of the note. Copy the contents of the file 'PIECELIST_SERVICE_DESK_INITIAL.TXT' to the transport request. And activate the actions. Use transaction SCC1 to import the transport request to the solution manager client. If any short dump occurs during the activation, implement the note 939116.
5) Check whether the number range is set correctly. If not set the number ranges of basic notification (ABA) and the support desk message (Service transaction SLFN).To be able to use the same number ranges for both message types, the internal number range for basic notification (ABA) must correspond to the external number range for the support desk message.
Number ranges for ABA notifications
5.1) create an internal and external number range using transaction DNO_NOTIF.
5.2) assign number range intervals to groups internal and external.
5.3) SLF1 is the internal number range group
5.4) SLF2 and SLF3 is the external number range interval
5.5) Use transaction DNO_CUST01 to assign message categories to the number range.
5.51) Go to transaction DNO_CUST01
5.52) From the GOTO menu select the menu item DETAILS
5.53) Now you can assign the number range of basis notification (ABA) into the notification type.
The number range for ABA notification is 12 characters in length and to make it compatible with the CRM service transaction insert 2 ZEROES at the beginning.
Number ranges for Support Desk notification
5.54) Use transaction CRMC_NR_RA_SERVICE, and define the internal and external number ranges. Intervals must correspond to the intervals of the basic notifications (ABA notification).
5.6) Then assign both the external and internal numbering
5.61) Go to SPRO and then to SAP Solution Manager
5.62) Then select General Settings and then select Transaction types
5.63) Select the transaction type SLFN and then select the menu item DETAILS from the GOTO menu.
5.64) In the Transaction Numbering block, assign the internal and external number range. The Number Range object should be CRM_SERVIC.
5.7) To view the priorities use transaction DNO_CUST01 and select the notification type as SLF1 and then select priorities from the left pane of the screen. The priorities of the first four cannot be deleted, but new priorities can be added.
6) Check the Action profiles for ABA Notifications (Action profiles are used for synchronization of ABA notification with the CRM Service transaction).
6.1) To check the action profiles use the transaction SPPFCADM and select the application type DNO_NOTIF then select u2018DEFINE ACTION PROFILE AND ACTIONSu2019.
6.2) Select the item u2018SLFN0001_STANDARD_DNOu2019 and then from the menu GOTO, select the menu item DETAILS.
7) The Action profile u2018SLFN0001_STANDARD_DNOu2019 has to be assigned to the message category SLF1 (ABA notifications) using the transaction DNO_CUST01.
8) The action profile for the support desk message can be set to u2018SLFN0001_ADVANCEDu2019.
8.1) From SPRO select SAP Solution Manager then Scenario Specific Settings.
8.2) Select the item Service Desk and then to general settings.
8.3) Execute the category u2018Define Transaction Typesu2019.
8.4) Select the transaction type as SLFN
8.5) From the GOTO menu select the menu item u2018DETAILSu2019 and assign the action profile as SLFN0001_ADVANCED .
9) Activate the partner/ Organization
9.1) Go to CRM->MASTER DATA->BUSINESS PARTNER->INTEGRATION BUSINESS PARTNER ORGANIZATION MANAGEMENT->SET UP INTEGRATION WITH ORGANIZATIONAL MANAGEMENT.
9.2)Find the entries starting with HRALX
HRALX-HRAC WITH VALUE 'X'.
HRALX-OBPON WITH VALUE 'ON'.
HRALX-PBPON u2018ONu2019.
HRALX-MSGRE u2013 u20180u2019.
9.3) If entries are not found create it.
10) Generate Business partner screens
10.1) Go to transaction BUSP.
10.2) Execute the report with the following parameters
CLIENT - Client in which business partners should be created (solution manager client)
APPLICATION OBJECT-
SCREEN - *
Generate all/ selected screens - All screens.
delete sub screen containers -
11) implement SAP note 450640.
11.1) Go to transaction SA38 and select the report CRM_MKTBP_ZCACL_UPDATE_30.
11.2) Execute it with test mode box unchecked.
If a new relationship is to be created then steps 12 and 13 has to be followed
12) To create a relationship category
12.1) Go to transaction BUBA
12.2) Select the entry CRMH00: Undefined relationship
12.3) click on copy
12.4) Rename CRMH00 to ZCRMH00.
12.5) CREATE A RELATIONSHIP CATEGORY.
IN GENERAL DATA FILL LIKE ' FROM BP1 : HAS THE ACTIVITY GROUP '.
' FROM BP2 : IS A PART OF ATTUNE
13) Add the relationship category to the support team partner function
13.1)Use SPRO
IMG GUIDE->SAP SOLUTION MANAGER->SCENARIO SPECIFIC SETTINGS->
-> SERVICE DESK->PARTNER DETERMINATION PROCEDURE->DEFINE PARTNER FUNCTION.
13.2) FIND THE PARTNER FUNCTION SLFN0003 (SUPPORT TEAM).
13.3) In the field relation ship category, Select the newly created relationship category and save.
14) Steps 12 and 13 should be repeated for various business partner types like sold-to-party, message processors if new relationship is to be created for the respective business partner types.
15) Create a new access sequence for the support team determination
15.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide ->
SAP Solution Manager -> Configuration ->
-> Scenario Specific Settings ->Service Desk -> Partner Determination Procedure ->
->Define Access Sequence
15.2) Click on New Entries
15.3) Define a new access sequence with sequence name as u2018Z001u2019 and description u2018NEW BP RELATIONSHIP ACTIVITY GROUPu2019
15.4) Create an new Individual Access with the following value:
u2022 Batch Seq: 10
u2022 Dialog Seq : 10
u2022 Source : Business Partner Relationship.
u2022 Detail on the source:
u2022 Partner Function : Reported By (CRM)
u2022 Mapping/restrictions
u2022 Flag Mapping/definition for partner being Searched
u2022 Partner Function in Source: Support Team (CRM).
Save it.
This Access Sequence will give us the Partner which has the relationship assigned
to the Support Team in the Reported By partner data.
16) Adapt the partner determination schema/Function
16.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide ->
SAP Solution Manager -> Scenario Specific Settings ->Service Desk ->
-> Partner Determination Procedure -> Define Partner Determination Procedure.
16.2) The two options to adapt partner determination schema are
16.21) Adapt the standard Procedure (SLFN0001) or to create a new one by copying the standard one.
16.22) select the line starting with SLFN0001 or the newly created procedure.
16.23) Double Click on Partner Function in Procedure.
16.24) Select the Partner Function "Support Team", and click Details.
16.25) in the detail view only change the Partner Determination/access Sequence to
the one we've just created. Save your entry.
17) Create a root organizational model.
17.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration-> Scenario Specific Settings ->Service Desk -> Organizational Model ->Create a Root Unit for Your Organizational Structure.
17.2) creating an organizational unit by entering the data in the BASIC DATA tab.
17.3) enter the organizational unit, the description and save it.
18) Create the support team organization
18.1) go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Scenario Specific Settings ->Service Desk -> Create Organizational Objects in the Organizational Structure. Or use transaction (PPOMA_CRM).
19) Create the business Partners.
19. 1) Key users- End user (Business Partner General) ,Address should be specified.
19.2) go to the transaction BP.
19.3) create a new Person, Select the role: Business Partner (Gen).
For Identification of the key user
19.31) click on the identification tab
19.32) enter a line in the identification number formatted as follows
IDTYPE : CRM001.
Identification number : <SID><INSTALL NUMBERS><CLIENT><USERNAME>
eg: USER NAME : USER1.
CLIENT : 100.
SID : ER1.
INSTALL NUMBER : 123456789.
IDENTIFICATION NUMBER : ER1 123456789 100 USER1.
20) Message Processors- Support Team members .
20.1) they should be created first as the users in the corresponding client of the solution manager.
20.2) As business partners they will have the role 'EMPLOYEE'.
20.3) Go to transaction BP .
20.4) Create New Person with the role employee.
20.5) In the Identification tab you should enter the user name in the employee data/User Name.
eg: username: proc1
enter proc1 in the field User name.
21) Organizational Business Partner- Organizational BPS have the same country in there main address tab. They should be created through the organizational model. Business partner corresponding to the root organization have the role 'SOLD TO PARTY'.
22) Assign the business partners (Message Processors) to the previously created support team.
22.1) Go to transaction PPOMA_CRM.
22.2) Select the support team 1.
22.3) Click on create
22.4) select position
22.5) call it 'MPROC_T1/Message Processors for team 1
22.6) Replicate it for the other support teams.
22.7) Select the position MPROC_T1/Message Processors for team1 and click assign,
choose owner/Business Partner find and select the business partner
22.8) Validate and Save it.
22.9) If the assignment of business partner is not possible then implement the note 1008656
Or 997009
23) Create the iBase component
23.1) IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Basic Settings -> Standard Configuration of Basic Settings -> Solution Manager -> iBase -> Initially Create and Assign the Component Systems as iBase Components.
23.2) or use the transaction IB51 to create the installed base.
23.3) it is also possible to create the SOLUTION_MANAGER, select the solution and go to menu Edit -> Initial Data Transfer for iBase.
24)Assign Business Partners to iBase Components
IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Basic Settings
-> SAP Solution Manager System ->ServiceDesk-> iBase -> Assign Business Partners to iBase Components.
*--optional--
If you want to be able to assign the System Administrator: Go to the IMG: SAP Solution Manager Implementation Guide -> Customer Relationship Management -> Basic Function -> Partner Processing -> Define Partner Determination Procedure.
Select the entry "00000032 Installed Base/IBase" and double click on Partner Functions in Procedure.
Then copy the Entry "Contact Person (CRM)" to a new entry with the partner Function "System Administrator (CRM)" , save it.
Go back to transaction IB52, select a component, and Goto -> Partner, you should be able
now to assign the partner Function "System Administrator".
25) Assign the SAP Standard Role to the user. Message Creator should have the role : SAP_SUPPDESK_PROCESS.
26)Define the transaction variant for the message processors
Go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration -> Scenario Specific Settings ->Service Desk -> General Settings -> Specify User Selection Variant.
Here we will create variants for the central message processing transaction CRM_DNO_MONITOR.so that the user will have direct access to there dedicated message.
27) Go to transaction PFCG
27.1) Enter the role name as Z_MSG_PROCESSORS and choose single role.
27.2) Give a description Message Processor role and save it.
27.3) Go to the menu tab and choose add report
27.4) select the report type : ABAP Report
27.5) And in the report enter the report name as 'CRM_DNO_SERVICE_MONITOR'.
27.6) Enter the previously created variant.
27.7) flag the skip initial screen box.
27.8) flag the SAPGUI for windows.
27.9) Create a new transaction with tcode starting with Y or Z.
27.10)Display this transaction and check the values at the bottom of the screen
in the subscreen Default Values, you should have the following parameters:
u2022 D_SREPOVARI-REPORT = CRM_DNO_SERVICE_MONITOR
u2022 D_SREPOVARI-VARIANT = MY_TEAM_MSG
u2022 D_SREPOVARI-NOSELSCRN = X
And also all the user should have the correct role.

Error 513, no message was created in Support Desk System

After implementing QAS in sp's 15, when the user wants to create a message from QAS solution manager, get the following error "Because of error 513, no message was created in Support Desk System"
has been revised rfc connections and have no problem because when the user is done with NetWeaver - works perfect basis.
Nor is it because of permissions users have the same roles that were assigned in the other systems DEV and PRD, and when they have no problems sending messages.
I have reviewed the table BCOS_CUST "and is fine. As in other systems.
I am grateful if someone can help me.
Regards

Dear Leonor,
This forum is related to Public Sector Funds Management (budget) issues.
I believe the best for you is to open this thread in the Basis forum. There you will find the experts to help you.
Best Regards,
Vanessa.

How do you find what you posted to the support forum?

Last night I posted a question about Firefox being unable to load certain https URLs, but now I can't find it. I would like to be able to find it to see if anyone has made any helpful replies. In the forum settings, I have the following checkboxes:
Watch forum threads I start:
Watch forum threads I comment in:
Watch KB discussion threads I start:
Watch KB discussion threads I comment in:
Send emails for private messages:
All of the above settings are checked, but I can't find where in the interface for these forums I should go to view the threads and comments that I am "watching."
I will bookmark this present support topic so that I can return to it later.
thank you for any help you can provide!

ha ha ha oh my god...
okay, thank you for the help... I see what the problem is... this web site's UI has a shortcoming...
this URL:
https://support.mozilla.org/en-US/home
appears to be the home page of the forums... but it is not....
the home page of the forums is buried in a link off to the side in a list labeled "For Contributors"... I mean... by seeking help in the forums, I'm now a "contributor"? ehhh... English... It'd be nice if the UI designers would use it...
the home page to the forums is found via this URL:
https://support.mozilla.org/en-US/questions
See... whoever named that URL had the right idea... instead of
https://support.mozilla.org/en-US/contributors , the person used:
https://support.mozilla.org/en-US/questions
hmmm.... now if the heading on the right said:
"For people with questions"
then I would have scanned it more closely, and I would have noticed "Support Forum Home" in the list.
I think the fact that so many people use Firefox is really a testament to how bad the other software out there really is, not to how good the Firefox stuff is or how responsive the firefox people are... E.g. is anyone going to actually learn from my above experience, and make the support forums easier to find?
Is anyone going to actually put a link to the forums in the dashboard for the account that is used to log into the forums?
No, not a chance...
I mean, yes, I get that the link to the forums home page is always in the footer at the right, but come on, for crying out loud... so are stupid advertisements... it's a footer or side bar or whatever you want to call it... people are trained on a subconscious level, by now, to ignore that crap. If you were going to design a forum, would you take the most important links, and put them off to the side, where they are less likely to be noticed?
This is what I see when I bring up my dashboard:
https://support.mozilla.org/en-US/user/630258
I mean, if you are a small time developer, with a few thousand users, you probably don't have the time or the resources to make something that's optimal... but when you have millions upon millions of users... optimizing your interface might be worth looking into.... you know... auditing the performance and effectiveness of your UI now and again might be a good idea... You take the few minutes that you waste a user with a confusing counter-intuitive non-standards-based interface, and you multiply that by millions of users, and what can I say... that's a *lot* of waste.
You don't even have an index of forum content... everything is found by searching... Imagine if you walked into a library, and they had NO catalog.. Instead, all books just tossed into a database, and the only way to find anything is by searching. That would be... just incredibly stupid.... That is what this forum interface is.

Newbie question - general question about e-mail sync

Hi,
I have a general question about email sync and BlackBerry smartphones. Are there any devices that allow email syncing with a Microsoft Exchange 2007 system that do not require the BlackBerry Enterprise server?
Thanks; sorry if this has been asked before but I was unable to find it in the forums, documentation, etc. Everything I found assumes that for this kind of environment you will be using a BlackBerry Enterprise solution, but I can't assume.
Thanks again.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
If the Exchange server has anything that faces the internet (OWA, POP, IMAP), then BIS can be used to handle email (only email...calendar and contacts require BES to sync OTA).
Or, a PC, inside the network (but with an internet path) and logged into the email server (using Outlook), can be left running, using the RIM Desktop Software's Desktop Redirector capability to forward messages to the BB.
Those are basically the options.
Hope that helps! Let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Problems about creating an application client using Netbeans 5.0

Dear all,
I have created an "enterprise application" project in Netbeans 5.0 and I want to create an AppClient to access the EJBs in the project. Since Netbeans 5.0 did not contain automatic support for AppClients. I need to do some configurations to make it act like an AppClient. (I am forced to use version 5.0 but not 5.5)
After searching in google, I found the following article about creating an AppClient in Netbeans:
http://www.netbeans.org/kb/41/app-clients.html
I read through the steps in this web page and carefully apply it to my own enterprise application. Everything was fine but when I cleaned and built it, Netbeans told me there's something wrong in the build.xml of my AppClient project:
init:
deps-jar:
init:
deps-jar:
compile:
library-inclusion-in-archive:
dist:
compile:
C:\MyAppClient\build.xml:108: C:\MyAppClient\${file.reference.build-jar} not found.
BUILD FAILED (total time: 1 second)
This is the build.xml file of MyAppClient project:
<?xml version="1.0" encoding="UTF-8"?>
<project name="MyAppClient" default="default" basedir=".">
    <description>Builds, tests, and runs the project MyAppClient.</description>
    <import file="nbproject/build-impl.xml"/>
   
    <target name="-pre-init">
      <fail unless="com.sun.aas.installRoot">
        J2EE home property - neither j2ee.home nor com.sun.aas.installRoot(NetBeans) is set.
      </fail>
      <property name="j2ee.home" value="${com.sun.aas.installRoot}" />
      <condition property="appclient.name" value="appclient">
        <and>
          <os family="unix"/>
          <os family="Linux"/>
        </and>
      </condition>
      <condition property="appclient.name" value="appclient.bat">
         <and>
           <os family="Windows"/>
         </and>
      </condition>
      <condition property="package-appclient.name" value="package-appclient">
        <and>
          <os family="unix"/>
          <os family="Linux"/>
        </and>
      </condition>
      <condition property="package-appclient.name" value="package-appclient.bat">
        <and>
          <os family="Windows"/>
        </and>
      </condition>
    </target>
    
    <target name="-pre-jar">
      
       <copy todir="${build.classes.dir}">
         <fileset dir="${file.reference.build-jar}">
           <include name="**/*.class"/>
         </fileset>
       </copy>
       
       <mkdir dir="${build.classes.dir}/META-INF" />
       <copy todir="${build.classes.dir}/META-INF">
         <fileset dir="${src.dir}/conf">
           <include name="*.xml"/>
         </fileset>
       </copy>
    </target>
    <target name="run" depends="init,compile">
       <exec executable="${j2ee.home}/bin/${appclient.name}">
         <arg line="-client ${dist.jar}"/>
       </exec>
    </target>
    <target name="package-appclient" depends="init">
        <exec executable="${j2ee.home}/bin/${package-appclient.name}" dir="${dist.dir}"/>
    </target>
    </project>It seems like the $file.reference.build-jar couldn't be resolved to a correct path portion string. After referring back to the web page, I still could not understand what is causing this error.
So I started googling again using the keyword: file.reference.build-jar. I still could not come up with any relevant results.
Could somebody tell me how this error can be fixed or at least give me some clues what is the possible cause of this error?
Thanks in advance.

I have forwarded this to another team member. Stay tuned for the response.

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Having worked in technical support myself (not for HP), I can tell you that 99% of employees know nothing more about using computers than the people who ring up and request help.
It is easier and cheaper for HP to provide the "illusion" of support than providing *actual* support. This is why most of the support staff are unable to answer more than the most simple questions. It is also why HP refuse to provide support for anything more than a year old - they know most people will give up and just buy another product.
Being in the similar position of trying (and failing) to get support, I can say that I will definitely not be buying a HP product again in future.
"Fool me once, shame on you. Fool me twice, shame on me..."

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