Getting a wet phone fixed

I've had a real bad news/good news couple of days with my Samsung Stratosphere, and I wanted to share the story and some advice.
On Friday I dropped it into water. After taking the battery out, I hurried home and started drying the phone out, following advice I found online (http://www.wikihow.com/Save-a-Wet-Cell-Phone), using absorbent material, and then putting it in uncooked rice overnight. Saturday I put the battery back in and tried to turn it on. I got the Samsung logo once, then nothing. Next time it went into Factory Mode—not a good thing. After that it did nothing at all.
I called Verizon to get an overview of my options. The rep said it sounded like the phone was damaged, and suggested I look for a cell phone repair service. I didn't realize that repair was even possible, but I Googled it and found a service nearby. I took it to them dead as a doornail this morning, and they fixed it in an hour for $99. Considering that I was prepared to pay $100 for a used phone if this one was toast, I was very happy to get my own phone back, with all my apps, contacts, wallpaper, settings, pictures, etc., intact, for that price.
I really thought my phone was done for, but now I have it back in perfect working order. So if you have a similar "event," don't despair; hit Google and see if you can find a reliable repair shop nearby.
As to what to do if a phone gets wet, the folks at the shop went against all the advice I saw online. They said that drying it out is a mistake, since it's not the water but the corrosion that sets in when air gets to it that causes problems, though minerals in the water are also a problem. They recommended bringing the phone to a repair shop wet, even keeping it in a bag of water if there's no shop open (distilled water would be best, I imagine); but do take the battery out to prevent short circuiting.
For those who happen to live in metro Atlanta, the name of this place is Cell Phone Repair (CPR, get it?) Atlanta, with locations in Tucker, Sandy Springs, and Kennesaw. Their policy is to fix it if they can, and if they can't fix it, there's no charge at all, so you really can't go wrong. They seem like real straightforward people, and I would absolutely recommend them for any kind of repair of cell phones or similar devices (they also fix video games, computers, MP3 players, etc.). They also have a mail-in service if you can’t get to them. Their Web address is http://www.georgia-cell-phone-repair.com/.

I'm glad you got it fixed.
I once got an old flip phone fixed in a repair shop after part of it broke.

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So my phone got wet the other day. I dried it out completely, but the touch screen still isnt working. Is there anything I can do short of getting a new phone? Anything that can be done at the nearest Verizon store? I am one of three phones on our plan an

So my phone got wet the other day. I dried it out completely, but the touch screen still isn't working. Is there anything I can do short of getting a new phone? Anything that can be done at the nearest Verizon store? I am one of three phones on our plan and I am trying not to need to get a new phone before our contract expires next month.

Hello wetphone!
We're sorry to hear that your phone isn't working. It's very important to have a functioning touchscreen! Let's explore your options OK? If the phone is taken to a store, troubleshooting can indeed be done. The store representative can even contact us while you're there. Do you have insurance on the device? Or, do you maybe have a prior vzw device that can be activated until the upgrade is available? You can also check your My Verizon account to see if your line( or another line on the account) is eligible for an upgrade. VZW always has options for you.
Thank You,
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

Phone broken and dont want to be bulled while i get my phone fixed

Hello all heres my problem the other day my phone simply lost all signal basicall it started getting extremely hot and then in the signal bars a red dot was there like the one you see when the battery dies and the phone shutds down its a motorolla bionic and so how do i have them freeze my account so i dont get billed while i get my phone fixed or try to buy another one

Oh no! We don't want you without a phone, locknessmanster. You can suspend service anytime by logging into www.vzw.com/suspend and selecting the option you'd like. The vacation suspend that Elector mentioned allows you to suspend up to 90 days at a time for a total of 180 days per year. I'm sure you will not need that long though.
As for the phone troubles, it is normal for a phone to get warmer when it's in use, charging, or working to find a signal that may not be available. However, if it is getting extremely hot to the touch, I would recommend bringing the phone and all accessories (chargers, batteries, etc) into a Verizon Wireless store http://bit.ly/3SdsA for a hands-on evaluation.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

My lock button isn't working. I am using the assistive touch thing right now. Can I get my phone fixed?

My lock button isn't working. I am using the assistive touch thing right now. Can I get my phone fixed or replaced?

Rice is hit or miss but if you can (assuming you live in a home with a furnace) sit it up with the speakers facing down on an air flow register for about 10 minutes. The heat from the furnace will not harm the sensitive components and will dry the phone out nicely including the display layers. DO NOT USE a hair blower! The iPhone is capable of drying out much more easily than phones with removable backs as the iPhone while sumbermeged in liquid (for a short time) will take on limited moisture hence can be dried and keep on keeping on. My dauhter dropped her iPhone 5 in a toilet and it was fine after spending 24 hours in rice and 10 minutes on the air register while the furnace was producing heat.
One last thing. DO NOT POWER ON the phone until the drying out efforts have been completed and certainly DO NOT plug it in.

I've had my iPhone 4s for less than 6months and my camera has quit working. How can I fix it or get a new phone?

I've had my Apple iPhone 4s for less than 6 months and the camera has stopped working. How do I go about fixing it or getting a new phone?

There is a manufacturers warranty of one year. If you call 800-922-0204 they will send you a second hand iPhone. You then send the broken camera one back per their instructions.
Or just walk into an Apple retail location and they can fix or replace on the spot. Personally I would go to the Apple store.
Good Luck
PS if the camera shows signs of breakage Verizon will charge you for the cost of the device. Apple will also unless you opt for a repair which could also run some money.

I have the Iphone 5, and it shuts off randomly and the screen glitches. I have taken it into verizon and had it reset but the problem still continues. Is the only way to fix the problem to get a new phone?

I have the Iphone 5, and it shuts off randomly and the screen glitches. I have taken it into verizon and had it reset but the problem still continues. Is the only way to fix the problem to get a new phone? Also, why is it if I do need a new phone I can only get a refurbished one when I am paying insurance every month?

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
If the issue persists, take the device to Apple for evaluation.

The silent/ringer switch and the volume control buttons stopped working, how can I fix this or do I just need to get a new phone?

One day I relalized that the silent/ringer switch on my iPhone 4 stopped working. My phone is permently silent and I can't turn the ringer on. The speakers still work so they aren't the problem. Also, the volume controls on the side don't work either. Is this problem fixable or do I need to get a new phone?

you can try the restore first to make sure it is nothing software related. makesure to back up information and restore as new. after that it is hardware if your with in the limited hardware warranty and can be replaced for free if you are not then it can be replaced for 149$ if it is a iphone 4 or lower

I have spent the last week trying to get a new phone.

Last Wednesday I spoke with a lovely young lady in the Charlotte, NC call center. My cell phone was no longer working and I was just a little over a month shy of my renewal date. We had a great conversation and she granted an exception to have me order a new Samsung Galaxy Note 4 and we could renew my contract early. Great! I ordered 2nd day shipping thinking it would be to my home my Friday, maybe Monday. I was fine with that.
I kept an eye on verizonwireless.com and noticed it still said my order was pending as of Thursday, so I called and spoke with a gentleman by the name of Tucker. He told me the phone was still pending manager approval, but that he would have that approved immediately and it would be sent out post haste. Not ideal, but I could live with Monday delivery.
Yesterday (Monday), I phoned again. My Verizon didn't have the tracking number. The person I spoke with called the warehouse and said that my credit card was declined, and that was the reason the phone was never ordered. She said I should have been told this last week and apologized. I asked if I could go into a store to pick up the phone and she had to talk to her manager to get that approved. After a long hold she came back on the line and told me that I could go into any store to pick up a phone, that I would be eligible for an early upgrade, and it would be clear to the person in the store that was approved.
I get to the store yesterday, and they check my account, which says I'm not eligible for an early upgrade and I'm told at this point I will not be able to get the phone there. I call customer service and speak with a girl who transfers me to tech service, where I reach a man named Tucker. I'm not sure if it's the same person I spoke with last week. Tucker senses my frustration and tells me he will fix the problem. He offers to send me a phone via overnight mail to my home address. He says he cannot make it so I can pick up a phone anywhere, and that it's quicker if he just does this. I had resigned myself to the fact that I will need to wait for a new cell phone, and accept the offer to overnight the phone.
Today, I called customer service. My phone hadn't shipped. It turns out the terms & conditions were accepted after the batch time, and it wouldn't be available until tomorrow. I explained the situation yet again to a new person, who felt for what I had been through and told me that it's not typical service and not acceptable. He offered me a special promotional plan and offered to overnight a phone. I indicated I preferred to get a phone today (as I've said the last 3 days I've called) since my previous orders through customer service had gone awry and that I would appreciate it if there was a supervisor I could speak with. The rep transferred me to Marlene.
Marlene again sympathized with the situation and told me should would resolve the issue. She told me the reason the store was unable to fulfill the order was that the Wireless Zone I'd gone to was a 3rd party and I'd have to go to a corporate store. She called the closest Verizon store while I was on hold and spoke with the manager. She got back on the phone and told me everything was all set...I should talk to Zach and I'd be able to get a phone. I drove the 25 minutes to the Verizon store in Waterbury, CT. I got there and Zach informed me that he was sorry for the confusion, but that he wasn't able to give me the phone since he could only offer me a small discount. I had to buy a $70 pay as you go phone in order to remain reachable by work and in case of emergencies (another snow storm tonight).
Needless to say I was and am very frustrated. When I returned to the office an hour and a half later, I called customer service and got Ryan. He offered the same thing I'd been offered before; he would order the phone via overnight delivery. To sweeten the pot, he offered me a promotional plan for $20 cheaper than my current plan. Great. I was on the phone for 23 minutes, the majority of which I spent on hold while Ryan tried to get an approval. I hung up when I had an urgent issue come up. I called back later and spoke with a woman who told me the order was not placed, that she could call me back with a resolution in a half an hour. I did not hear back from her.
I finally call back close to 3:30 and get John. John is very kind and is sorry for all the difficulty I've experienced. He gets a director to approve a change to my upgrade date so I can go into a store (and he specified any store) to get a new phone. I left work early and went to the store, where the rep said I could not get a phone due to the fact that there was a pending order on the account.

That situation went from inconvenient to complicated quickly. Wait for any pending orders to drop off, wait for things to clear up, wait till your upgrade comes up and then upgrade when your contract is fulfilled. I would have suggested a replacement phone, I know, with only a month left why couldn't you just upgrade early, but these situations where people try to upgrade early always end horribly and once a phone order starts, it almost cannot finish until something winds up shipped received and returned. Sorry this happened the way it did. Definitely not efficient.

HT5654 how do i get on my phone of it says i need to be a registered devolper

I downloaded ios 7 over the summer and now that ios 7 id offically out i cant get on my phone! Itsay need to be a registered iphone developer ! please help me fix this

You need to follow the instructions in this article that best apply to your situation:
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
If you do not have a backup in either iCloud or iTunes, then you will have no way to retain the information on your device because you will have to restore it in order to access it again.
Sorry,
GB

How can I get a new phone while under a contract?

I got my iPhone 5c in December 2013 and had to get the screen replaced about 4 months ago. It was not fixed by apple. 2 months ago it dropped again and only the top of the phone smashed, though there were no problems and the camera could still be used as well as the screen could still be seen clearly. I am in a 12 month contract and pay $90 a month for my plan. I need to get a new phone, mine won't even let me touch the screen and when it does unlock, I'm lucky to have a minute to try to do what I need before it glitches and begins pressing its own buttons and opening its own apps. I also can't answer phone calls. This is a major problem for me as I really do need my phone. I need to get a new one, how can I do this? Please help!

Talk with your carrier or get an Out of Warranty replacement for a fee by making an appointment with Apple genius bar.
Note; Replacement will be the same model, colour and capacity.

My iPhone 5c screen is lifting at the corner and the store says it's my fault even though my phone is in an otter box and is in immaculate condition. The manager insinuated that I bent the frame to get a new phone!

My screen is lifting in the corner and the phone is in an otter box and in immaculate condition. Took it in and the manager told me that it's my fault and insinuated that I bent the frame on purpose to get a new phone! I just want my phone fixed. I don't want to pay 300 for another phone when they have already fixed the screen once as it wasn't working.

So call AppleCare and ask to be transferred to customer service and talk to them.

HT4061 my iphones lock button is broken, and the screen is not cracked but all the settings are set off to the side and i cant type ion my passcode to get into the phone and i cant get into the phone to reset it

I have the iphone 5
my lock button is broken
my screen is off set and i cannot type in my password to get into the phone and reset the phone
how or what do i have to do to fix this?
and im at work so i cant get the serial number to you

my lock button is broken
If your lock button is broken, the only solution is to get the phone replaced or repaired. There is no way to reset the phone without a functioning lock button.
and im at work so i cant get the serial number to you
This is a user to user tech support form, not Apple support. The S/N wouldn't provide any solution regardless.

How do I get my broken screen fixed? I've only had it six months. No applecare

How do I get my broken screen fixed? I've only had it six months. No applecare

I'm assuming that the screen being broken means that it's cracked because you dropped it or something else along those lines happened. Accidental damage is not covered by the warranty, so you will have to pay the out of warranty cost to get your phone fixed or replaced.

HT3302 Am I able to get the iphone 5 fixed after its been water damaged?

Am I able to get the phone fixed?

You can but you will be charged for the repair if it is repairable unless you have Apple Care + in which case you will be charged the accidental damage replacement fee.

On my iPhone 4 I can play music through the speaker or headphones, but I can not get audio in phone mode, I can't hear anything nor can anyone hear me! Help. Please.

On my iPhone 4 I can play music through the speaker or headphones, but I can not get audio in phone mode! I can hear anything through the ear piece or via a headphone. Nor can people hear me when I call. I must be doing something wrong, but what?

Hello Angela,
Thank you for the details of the issue you are experiencing with sound on your iPhone. I recommend the following steps for an issue like this:
Verify that the volume is set to a level you would normally be able to hear.
Ensure that there is nothing plugged in to the headset jack or the dock connector.
If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
If the iPhone is paired with a Bluetooth headset or car kit:
Try turning off Bluetooth.
If you experience difficulties with the Bluetooth feature, followthese troubleshooting steps.
Restart the iPhone.
If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
If the issue is not resolved after restoring the iPhone software, please contact Apple Support.
You can find the full article here:
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Thank you for using Apple Support Communities.
Best,
Sheila M.

Getting a wet phone fixed

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