Getting questionable responses from BC support

This is more of a general comment on my experiences recently with BC support staff. With no clear area to actually give feedback and know it is being listen too I thought to post it here. Has anyone else noticed in the last 6 months how poor the level of knowledge the newer BC support staff have of the system? I honestly think it is at an all time low. There are some individuals that really know thier stuff and I am sure you all have encountered them as well, but I am feeling the percentage really has swung to the less capable staff now responding to issues.
Without needing to go into detail about the issues I have had (even in the last 20min) I honestly think many of these people have never used BC before in any depth and it is real shame when we have to be telling them how the system works just so to get past the initial request/question. I am finding it is either not comprehending the request/question due to poor system knowledge and or responding without clearly reading the request/question given in the first place. I really do try all I can to review the knowledge base and search the forums first which just adds to my personal frustration at the degradation that I see is occurring. I just am begining to not trust in the use of the BC support at the moment and turn more often to making calls to fellow partners fist before going down this support path.
Maybe it is just me but if anyone else is noticing the same thing then I would urge you to let BC know somehow.
I like BC and I have invested a lot of time and money into integrating the system as an integral part of my business package over the years. It just seems Adobe dropped the ball pretty bad when it took over BC and is still floundering around with it.

Oh I am certainly committed to the system for the future but yes it is painful.
After jumping on live chat again last night I was told nothing would be happening until hopefully today because all staff have the day off for Easter, but it would hopefully be addressed. Does not explain the week delay.
For any interested my very simple an direct issue relates to simply closing a site. Once an invoice has been issued to a client through BC a site cannot be deleted from the Partner Portal and returns an error requiring me to contact support. In the meantime the system continues to send emails requesting payment which my client is rather getting annoyed about. This particular issue has always existed and is problematic to Yearly Subscriptions. Obviously if it was a monthly subscription they pay out the month and close the site closer to the end of the month. As we all know clients are not always forthcoming with their intentions until the last moment so once again I am stuck with this problem I cannot control. In the meantime clearly an inexperienced staff member simply gave me the cookie cutter approach and said "do this..." and clearly had not even read what I had written outlining the problem from the onset. Now no responses for a week (2 spats on chat) and the ticket is still open and the site is still running in suspension.
Above outlines just one of many very very very simple requirements that get increasingly frustrated. I just should not be so, hence why I urge others to somehow let BC know if they are getting the same problems. So as Michael said "It's amazing what poor support can do to your attitude".
I look forward to the day this sort of thing is bygone but it must be resolved very very quickly or someone else will see the issues and build a better system. BC offers cost effective and unique opportunities for clients virtually unseen elsewhere in hosted CMS's but it did not take Adobe to think of this themselves. If they are not careful someone else will step in lap up the frustrated Partners with a improved environment.

Similar Messages

How to get a response from the support group ?

I`ve been trying to get help to actually download Adobe elements.
When I put in my details for purchase - the system says "system error". I phoned the support group and was told that the charge on my card had gone through and they were waiting for a response from me.
I queried "what response"and since then - nothing !
Not happy.... and this has now been going on two days and multiple entries to customer care....
I`m open to ideas - either I can download it, or cancel the transaction.

Many thanks - yes I tried that and I`m getting no response to any of the customer care queries I put in.
They took 5 hours to respond to the "chat" by which time I`d gone to do something else.
I`ll keep trying them.
Thanks for your help.

How to get a response from Adobe Support

Greetings
I purchased an upgrade to Photoshop Elements 6.0 for Mac from the Adobe website on August 1st, and the serial number that was sent to me does not work. I have a registered copy of PSE 3.0, so I assume that an upgrade should be possible, but when I try to enter the serial number, I get a "serial number is not valid" error. I have worked through the various FAQs, to no effect. So on August 6th I lodged a support case, using the online form. 10 days have now elapsed, with no response from Adobe: the status of the case is "Open - Pending Adobe Response". Does anyone have any suggestions on how I might either get the issued serial number to work, or induce Adobe to acknowledge the problem?
rgds
Melodie

Barbara,
As an "Expert" you should be able to answer this. I downloaded the trial version of PE6, determined that I could use it, uninstalled it, and bought a new copy from our local dealer (like to buy local). Tried to installed that no less than five times and have never been able to do so. Most of the time the support files will install but the actual app fails to install. One time the install appeared to work, but clicking on the icon or the actual program in Applications resulted in nothing, nada, no response at all. Uninstalled after each attempt. Reinstalled the trial copy and tried to enter the actual serial number off the bought package, but we all know that will NEVER work. (Good joke, Adobe) Uninstalled the trial yet again. Have done restarts, made sure all other program were closed, emptied the trash, made a cup of tea, left the office, did everytihing I can think of to try and coax this ridulous piece of software to properly install. I know it works because the trial version worked fine (before it expired).
I thought, well Adobe Support should be able to clear this up. Perhaps if I could ever actually get someone on the phone that might be the case, although many, many web discussion seem to suggest that would not happen. I have spent over four hours this week listening to the same three songs on the support line and NEVER ONCE had a live person pick up the phone.
How do I get this abomination to work properly? The helpful tips that might be contained on this page do no good if one can not install and run the program.
Jeff

How do you get a RESPONSE from Verizon?

How does one get a response from Verizon? Here's my situation...
Given the amount of trouble that I have had with a recent order, you would think that I was trying to land a 747 jet on my roof. In reality, all I was aiming to do was to cancel the $19.99 per month phone service that I never used. I do not even own a phone, for that matter. I also had enhanced high speed Internet, and I wanted to retain the high speed Internet. A few days before January 13, 2012, I called Verizon and spoke to the 1st sales representative, who ensured me that it was no problem to cancel the phone service and yet retain the high speed Internet for the same monthly price. 24 hours later, my high speed DSL service was no longer functioning. I will try to briefly explain the disastrous customer service that ensued.
The first several phone calls to Verizon were not productive as I was transferred to the wrong department, and then at least one of my phone calls was dropped by the Verizon server. The representative did not call me back. I finally got in touch with a technical support representative, the 2nd Verizon representative, who informed me that the high speed Internet had been turned off and that I had to speak to a sales representative to solve the issue. Another sales representative, the 3rd Verizon representative, informed me that the 1st representative had cancelled my phone line, and thus cancelled all of my services. Great. The 3rd representative informed me that he was absolutely capable of handling the problem and that he would simply add a new order for high speed Internet, which was to be activated the next morning. The next morning came and went, and guess what? No Internet. I called again. The 4th Verizon representative told me that everything that had been done previously was incorrect and that the sales department is not capable of making such changes. She told me that she could not help me and that my claim had to be submitted to a different department, which has the authority to un-do all of the previous changes. She told me that I would receive a call back the same day to resolve the issue. Given my previous experiences with Verizon, I was confident that I would not, in fact, receive a call back and so I asked her how I could get transferred to this department, if I needed to call again. She said that I could not be transferred. Okay. So then I asked her what to ask for so that next time I called, I could be transferred to the correct department without dealing with yet another sales representative who gives me yet a different story. She informed me that she could not provide that information to customers. The Department That Shall Not Be Named (and that I cannot contact) did not call me, and I was not surprised. Unfortunately, I did not know how to go about contacting them, because, as I was told, customers aren’t allowed to do that.
The 6th phone call to Verizon was dropped by the Verizon server. The 7th phone call to Verizon went to the 5th Verizon representative, a sales associate who placed us on hold for the first 15 minutes only to inform us that she could not find any record of our Internet service. What the heck was she doing, checking her Facebook account? She finally returns, puts us on another extended hold, and then adamantly tells us that we need to speak with technical support, which, if you recall, was the first Verizon party that I spoke at the beginning of this debacle. The 5th representative transfers me again to technical support. Of course, the technical support personnel, the 6th Verizon representative said what the first one did, that the account was inactive and that we needed to talk to the sales department. My husband was on the phone at this point because I was DONE. When the 6th technical support representative tried to transfer him back to the sales department, my husband insisted that the 6th technical support representative remain on the line while we spoke to yet another sales representative, the 7th Verizon representative. The 6th technical support representative patiently waited with us while we sat in yet another long queue to speak with a member of the sales department.
The 7th sale representative, from the retention department based out of New Jersey, found that all previous orders had been set up erroneously. She cancelled the old orders and reinstated a completely new order. The DSL began working a few days later. MAGIC. She then left me a voicemail message saying that she would eliminate the activation and shipping fee (duh) as I never canceled the account to begin with and as I already had the equipment. She also applied a coupon to reduce the price to around $30 per month, assured for the next 2 years. I was relieved.
You can imagine our frustration then when we received the bill for $79 on February 6, 2012, which included a much higher monthly rate (around $45) and the shipping and activation fee of $19.99 that we were assured we would not pay. Again, nothing was shipped to us because we already had the equipment.
Our next phone call to Verizon landed us with a guy, the 8th Verizon representative, who had no intention of helping us. According to him, there was no record of these wrongs, and despite the fact that we had an old account number and three order numbers that were screwed up, he did not deem that there was enough evidence to change our monthly bill. (Unfortunately, the 7th Verizon representative did not make notes or appropriately document the situation on the new account.) The 8th Verizon representative then had the audacity to comment that we could be lying to him, yet he was unwilling to view the evidence that we could have presented. Instead, he suggested that we call tech support again and try to go through the same process to get connected to the mysterious “retention department” which he knew nothing about.
At this point, I was beyond fed up. The attitude of the 8th Verizon representative put me over the edge. I filed a complaint with the Better Business Bureau (BBB) with an abbreviated version of this story. I did not file the complaint to get back at Verizon. Instead, I filed the complaint because I knew that another phone call to Verizon would be useless. I’ve been dealing with this issue for over a month, and I’m sick of it. I have better things to do with my time, believe it or not, and this situation has resulted in a significantly waste of my time over what, in my opinion, was a very simple issue to resolve.
The BBB processed the complaint and I was contacted last Friday afternoon by a Verizon representative (the 9th) who said that she was looking into the matter and that she would respond to me within two to three business days. Well, it’s almost the end of the week, and I have received no response. Again, after all of this, how could I be surprised?
I have been a Verizon customer, wireless and residential, for as long as I can remember, but I am reaching the point of outrage. This situation is truly unacceptable.
You would think that, in 2012, with all of the technology available to us and the fact that Verizon is a COMMUNICATIONS COMPANY, that at least Verizon employees would be able to make a basic change to an existing order and that at least one out of 9 Verizon representatives would be able to solve this issue in a span of over four weeks. Think again.
How does one get a response from Verizon?

dougiedc wrote:
It boggles the mind. The Verizon store on L Street downtown Washington, D.C. cannot access my Verizon account. They can only sell cellphones then it's up to me to contact Verizon on my own to get the hook up. I even asked "Are you Verizon employes? Is this a vendor store or is it really a Verizon owned and operated store?" The answer "Yes, we are Verizon employes, yes this is a Verizon owned and operated store" ...
Yes, it indeed boggles the mind. I'm of course referring to the fact that your post concerns Verizon Wireless products and services. This forum is dedicated exclusively to Verizon Communications services. As you probably know, Verizon Wireless and Verizon Communications operate as separate companies.
If you need help for a Verizon wireless product or service, it's best to direct questions to the Verizon Wireless forums. You can reach them by clicking on "Wireless" (either here or at the top of the page).
Good luck and I sincerely hope you get your issue resolved.

Can't get any response from the Tuner - is it broken?

I'm happily chugging away through my new David Nahmani tutorials and I've discovered that I can get no response from the Tuner. The controls in the window appear to be working, but no line appears in the meter and flat lines appear in the center for pitch and octave. The channel strip indicates normal sound input and variation. I don't have any trouble recording (so far anyway). Is there anything I'm not aware of that could cause this?

Thanks for the reply, Rob. I'm just trying to tune a wind instrument through the built-in mic on my MacBook Pro, but I discovered the answer not too long after submitting the question. As I said, I'm trying to work through the Nahmani Logic Pro and Logic Express 8 book. I've been trying to be very meticulous about the installation and the setup for the tutorials, but I guess I inadvertently made settings changes that interfered with the Tuner, because choosing Logic Express > Preferences > Initialize All Except Key Commands allowed the Tuner to work the way I expected. I assumed the problem must have been bus related after I saw the Tuner respond to internal playback after modifying some bus settings, so I executed that command and all was well (uh, I should probably change that to "most was well", but at least the Tuner is working now). Thanks again.

I bought and was charged for bingo chips in bingo bash and have not received the chips.. I can't get a response from bingo bash! How do I get my chips?

I bought and was charged for bingo chips in bingo bash and have not received the chips.. I can't get a response from bingo bash! How do I get my chips?

Welcome to the Apple Support Communities
If I have understood you properly, to do that, you have to create a new administrator user with your name and for your uses. Follow these steps:
1. Open System Preferences > Users & Groups, and press the + button to create a new administrator account.
2. When you have finished creating that user, open  > Log Out, and log in your new user.
3. Open System Preferences > Users & Groups, select the old user and press the - button to remove the user. If you want, you can select the option to remove the Home folder of this user, so you will only have the Home folder for your account

No response from Phone Support People !!

I recently purchased from Adobe a licence to run Adobe CC from my home computer- the nice man in Mumbai (or somewhere!!) said i would be sent (within the hour!!) an activation code number to load on my Mac to operate the software — I'm still waiting . . . . .
I've tried calling using their 0508 number (from New Zealand) but get no response from the extension I'm asked to follow i.e. User support (even after waiting over an hour on hold!!!)
The Order number is [removed my moderator]
Any help will be appreciated as I need the CC for work
Max

Hi Max,
I would like to inform you that CC is a subscription based service. So, it does not required any Activation code or licence number if its purchased directly from Adobe.
1) You need to login [ https://creative.adobe.com/ ]
2) Sign in with your Adobe ID and Password
3) Click on Download centre
If it does not help then please contact Adobe customer support.
Adobe customer support number [http://helpx.adobe.com/in/contact.html].
Let me know if it helps.
Thanks!
Eshant

Has anyone had as much trouble as I have had in getting a response from Adobe?

Question is the same as I had in my heading.
Has anyone else had as much trouble as I have had in getting a response from Adobe?

It's not an uncommon complaint. Tell us about your problem - perhaps we can help.

Unable to get the response from dynamic partnerlink

Hi
I used dynamic partnerlink, in this i am able to invoke the services dynamcially but i am unable to get the response from the services which i had invoked dynamically. In my dynamic partnerlink wsdl i had included callback binding and call back service in the wsdl you can see them below
<binding name="LoanServiceCallbackBinding" type="tns:LoanServiceCallback">
<soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/>
<operation name="onResult">
<soap:operation soapAction="onResult" style="document"/>
<input>
<soap:header message="tns:RelatesToHeader" part="RelatesTo" use="literal" required="false"/>
<soap:body use="literal"/>
</input>
</operation>
</binding>
<service name="LoanServiceCallbackService">
<port name="LoanServiceCallbackPort" binding="tns:LoanServiceCallbackBinding">
<soap:address location="http://openuri.org"/>
</port>
</service>
please help me on this
thanks
Srikanth

Hi, thanks for the input
Actually My partnerLink had two messageTypes one for Input message request and the other for the Output message request and for the input message i had used the operation as initiate also for the output messsage type operation as result.For both of them binding is defined.
With these am passing the values from myBPELl to the service which am nvoking dynamically but unable to capture the response the variables are local to myBPEL.

I have just recently installed ios6 to my iPad 3 an iPhone 4 my iPhone works fine but my iPad is not working at all I can not get a response from it, it seemed to download an then install but did not reset and turn on and will not turn on HELP!! Withdrawa

I have just recently installed ios6 to my iPad 3 an iPhone 4 my iPhone works fine but my iPad is not working at all I can not get a response from it, it seemed to download an then install but did not reset and turn on and will not turn on HELP!! Withdrawal or what!! Lol

Hi there,
Firstly, try a hard reset. Hold the sleep/wake and home buttons together until the Apple logo appears.
If this doesn't work, try restoring your device. Put it in recovery mode if iTunes doesn't recognise it, and restore it from there. I have linked to instructions below.
Recovery Mode and Restore - Apple
Let me know if this helps,
Nathan

Can't get any response from HttpsURLConnection

sorry, i've reformat the code here again
Deal frens,
Currently i'm doing a code to get a response from https link in my servlet. I don't know where the lack of my coding, but i don't get any response from the server when i execute my code. here is my code
import java.io.*;
import java.net.*;
import javax.servlet.*;
import javax.servlet.http.*;
import javax.net.ssl.*;
public class Servlet1 extends HttpServlet {
private static final String CONTENT_TYPE = "text/html";
//Initialize global variables
public void init() throws ServletException {
//Process the HTTP Get request
public void doGet(HttpServletRequest request, HttpServletResponse response) throws ServletException, IOException {
 response.setContentType(CONTENT_TYPE);
 PrintWriter out = response.getWriter();
 String authentURL = "https://server1.tst.cvs/servlet/RequestHandler?login=admin&pwd=admin&method=viewUser&username=00032a0183db";
 out.println("<html>");
 out.println("<head><title>Servlet1</title></head>");
 URL url = new URL(authentURL);
 HttpsURLConnection URLconn = (HttpsURLConnection) url.openConnection();
 // HttpsURLConnection conn = null;
 URLconn.setDoInput(true);
 URLconn.setDoOutput(true);
 URLconn.setRequestMethod("GET");
 URLconn.setUseCaches(false);
 OutputStream authOut = URLconn.getOutputStream();
 BufferedReader reader = new BufferedReader(new InputStreamReader(URLconn.getInputStream()));
 out.println("<body bgcolor=\"#ffffff\">");
 out.println("The servlet has received a GET. This is the reply.");
 out.println("output"+authOut);
 out.println("output2"+URLconn.getContent().toString());
 out.println("output3"+reader);
 out.println("</body></html>");
//Clean up resources
public void destroy() {
} the result suppose i get when i execute the script is..
userdata=234&uname=00032a0183db&concurrentlogins=1
i don't have any problem when i paste the link
https://server1.tst.cvs/servlet/RequestHandler?login=admin&pwd=admin&method=viewUser&username=00032a0183db
and i able to get the response
userdata=234&uname=00032a0183db&concurrentlogins=1
please..please help..what is wrong with my code

YOU DON'T READ ANYTHING IN YOUR CURRENT CODE !!!
If you use a BufferedReader, then read the input stream via readLine() method.
Default implementation of getContent() method is not generally usable for getting your desired "content". Experiment that.

Is the other way to get the downloads from the support section

Is there any other way to get the downloads from the support section?
Because the download speed is very slow. For example in need the new version from the Value Added Package, and its 116 MB big. A normal download time would be about 5 - 10 minutes. But when i download it from Toshiba I need 2 - 6 hours. Not good for a company that makes high performance computers and notebooks.
And the worst thing is that the connection is reseted after some hours...so I'll never get the update.
Does anyone know help?
Gruss
Thomas

Hello Thmas
I can understand you very well because few days ago i have installed Vista Ultimate on my brand new Satellite A200. Unfortunately I am afraid there is no much to do. You know very well that since Vista OS is on the market, thousands of people want to downgrade OS to WXP or update to Vista ultimate.
I am really not wondering that download is so slow. I have noticed that download speed is much better early morning and maybe you should download all stuff you need at this time. Save all this stuff for further handling.
Bye and good luck

What does it take to get a response from someone?

I sent a direct message to MatthewS_vzw 5 days ago and haven't heard a word yet! Has anyone else had trouble getting a response when they posted a question?

iwbennett wrote:
I sent a direct message to MatthewS_vzw 5 days ago and haven't heard a word yet! Has anyone else had trouble getting a response when they posted a question?
I don't know how you would have been able to send matthews_vzw a Direct Message (DM) when you are not following them and they are not following you.

RFC - XI - WebService :: Not getting complete Response from WS

Hi
I am working on a following Synchronous scenario
SAP R/3 --> Sender RFC Adapter --> XI --> Rec. SOAP Adapter --> MI Web Service
Now I tested the structure of Request/Response Message from WebService in XML Spy, & designed my Request/Response Message structure in XI based on that.
Now when I am sending the request from XML Spy,the Response message which is coming is this -->
<?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
 <soapenv:Body>
 <ns1:getResponse soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="http://www.MI/util">
 <getReturn href="#id0"/>
 </ns1:getResponse>
 <multiRef id="id0" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="ns2:AddressDTO" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns2="http://to.MIutil.com">
 <latitude href="#id1"/>
 <longitude href="#id2"/>
 <postcode xsi:type="soapenc:string">111</postcode>
 <state xsi:type="soapenc:string">XYZ</state>
 <streetName xsi:type="soapenc:string">NYDEL</streetName>
 <streetNumber xsi:type="soapenc:string">444</streetNumber>
 <streetType xsi:type="soapenc:string">ST</streetType>
 <suburb xsi:type="soapenc:string">SQY</suburb>
 </multiRef>
 <multiRef id="id1" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="xsd:double" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">-33.87571285585008</multiRef>
 <multiRef id="id2" soapenc:root="0" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xsi:type="xsd:double" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">51.20783220341076</multiRef>
 </soapenv:Body>
</soapenv:Envelope>
{ Pls. take note that it is referring variables}
But when I am sending the Request from SAP R/3 using SAP XI, I am getting the Response message from WebService like this -->
<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
- 
- <ns1:getResponse xmlns:ns1="http://www.MI/util" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<getReturn href="#id0" />
</ns1:getResponse>
which suggest that operation is getting called successfully & response is coming back.
Can you tell me what is the reason that why I am not getting the rest of the response .
Regards
- Lalit Chaudhary -

Hi,
Yes it can be possible, you have to maintain SOAP Header.
please see the below links..
How to extract XI-header fields from XI-message in JAVA?
/people/sap.user72/blog/2005/12/11/how-to-apply-themes-in-exchange-infrastructure
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/c50cddbb-0601-0010-92a7-f2a40ca68e6d
https://www.sdn.sap.com/irj/sdn/advancedsearch?query=href%20%20in%20xi&cat=sdn_all
Regards
Chilla..

Windows 7 ffox 1.6.16 installed office 2010 intimated cannot open link outlook firefox default browser, firefox will not initiate at all. Have to restart to get any response from firefox which then works but it crashes again. No error message

Windows 7, firefox 1.6.16 just installed office 2010, sometimes cannot open a link in outlook and firefox is my default browser, and firefox will not initiate at all. Have to restart computer to get any response which then works but after a while it crashes again. Was this due to an update or office 2010 has a hidden setting somewhere? Why would firefox crash without any message? Intimated consuming

I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6.

Getting questionable responses from BC support

Similar Messages

Maybe you are looking for