Giving Priority to AgentBased Campaigns over IVR Based Campaigns

Hi,
We are using Cisco ICM 7.5.9 with outbound option. We are running various campaigns. IVR Based and agent based. We want to give more priority to agent based campaigns over ivr based campaigns. We want agent to be in talking state as max as can. please advise how to set that.
Regards,
Hammad.

I've not tried these, but I would think these could do it. 1. You could change the query rule penetration for the agent based campaigns to get more records than the IVR based campaign. 2. Give your agent based campaign more IVR ports than the IVR based campaign.
david

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IVR Based Campaign Error

Dear All,
We are using SIP dialer for a IVR based campaign. On the event viewer we are getting the following messages.
Aug 12 09:55:04 192.168.1.1 160402: ccmpg1a: Aug 12 2013 04:55:03.669 +0000: %ICM_BADialer_BlendedAgent-6-1438044: %[comp=BADialer-A][pname=baDialer][iid=prod][mid=1438044][sev=info]: [Skill group (ID=5750) in the IVR_Camp ] has insufficient records [581] in the last one minute on the dialer machine [CCMPG1A]
we are using ICM 8.5(4). I have performed some R&D but there is no information available on the support forum.
Regards,
Amir

Would be able to restart the dialer ? just a try not sure if this can re-sync the data.

Overflow Queue in Outbound Agent-Based Campaigns

Hi everyone.
I've been given a requirement to have a blended outbound campaign overflow to a queue in predictive or progressive mode. This would happen if an agent is dialing 4 lines at once, and two callers pick up. Rather than dropping the second caller, they should be routed to a queue until a blended agent is routed the call.
I've been told that an IVR-based campaign can accomplish this, but I don't have enough ports in CVP to be able to Send to VRU for each one. Therefore, I'm wondering if there is a way to do this using Agent-Based campaigns and only transfer to the VRU for queuing treatment when necessary.
The closest thing that I have been able to find is within the skill group configuration for a campaign, there is a field that says "Route points for transferring to an IVR" and one of the options is "When no agents are available." Would plugging in a directory number for a route point work there, or is this field not what it sounds like and totally off-base for what I'm trying to accomplish?
Thanks!!

You're right on the money there James. Configure a number under the "When no agents are available" section as you mentioned, then configure a CTI route point in CUCM, associate it with the pg user, create the Dialed Number for it in UCCE and then go abouts setting it up as a normal inbound type call flow (remember to translation route) etc.
Cheers,
Nathan

How to get info from imported file in an outbound campaign IVR-based. UCCX 8.5.

Hello.
Somebody knows if it is possible to get the information inside my ivr script from the file imported when I create an outbound campaign IVR-based?
I want to store in variable data like first name, last name, account number... And use them in the flow of my IVR script.
I´m using UCCX 8.5.
Regards

did you get this to work ?

Uccx 8.5.1 ivr-based outbound compaign

Hello,
I'm quite new with uccx. &I need some info about uccx 8.5.1 ivr-based outbound compaign.
1) When trying to create a new outbound ivr-based compaign, at some moment we have to enter the application trigger. That means that there a script whi gonna be used to make calls. what is the STEP ( in the uccx editor ) really used to pass calls ?
2) How come the script knows what is the number to call even if the administrator didn't yet created the outbound compaign neither imported the contacts ? the contact should be an parameter of the step ( Q1 ) , any details please.
3) Is it mandatory to have SIP gateway , if there no need to know if the called is an answerin machine or fax ,... JUST we need to know if the call succeded or failed?
4) the non support of MCS 7816 with uccx outbound ivr-based compaign concerns just the support or there is struct verification even in Lab installs ?
Thanks in adavance.

tka,
Did you get a resolution to your questions? We are implementing the same outbound campaigns and would like to know how you have been supported on your project.
We are specifically interested in the setup of the SIP gateway and the requirements therein (Question #3).
Thanks,
Dave

IVR based compaign

Can anybody explain how to config the IVR based compaign also known as an unattended or unassisted campaign in 8.x ?
Regards

Hi,
the Outbound Option Guide (pick your version:
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps524/prod_installation_guides_list.html) has all the information you need. Keyword: transfer to IVR campaign.
G.

Videocard to boot windows giving priority to the hdmi port, i need to DispayPort

Hello!
Yesterday bought a video card (N660 TF 2GD5/OC) and found such problem:
Go to the video card connected:
My TV: Samsung is connected via HDMI and my monitor: Dell is connected via DisplayPort
Video card to boot windows giving priority to the hdmi port. My tv I have to constantly keep it turned on to use the BIOS of the motherboard.
After loading windows become a priority monitor - as it should be. And to boot the operating system - my TV and I constantly have to turn it on in order to see the download PC.
Need a priority on my monitor. What do I do? Thank you very much for your earlier for the help!

Yes, IF you picked the right partition, as in the Boot Camp partition. If everything is done right you should be able to boot into the Mac side.
If you already booted into Windows and are at the point of installing the Boot Camp Drivers your already done installing Windows! Yea! All you need to do is just install the drivers and everything should work normal.
The Windows partition and the Mac partition are seen as two different HD's now as far as the computer knows.
You can use the Boot Camp control panel in Windows to boot into the Mac side and the Startup Disk in System Preferences on the Mac to switch to Windows. If you can't then press and hold down the Option key untill you get the boot screen.

Scenario Based Campaign Planing

HI Gurus,
Can anybopdy tell me what is Scenario Based Campaign Planing? How to configure this?
Thanks,
Prasanna.

Hi Satish - Not that we are using it, but from what I learned in the marketing class, scenario based planning actually refers to creating various scenarios and using it to build a particular marketing strategy. Using BI as your source for assumed data points, you will configure scenarios that will depict how a marketing plan will evolve. The inputs to this process are basically your company's marketing objectives, market data - i.e. trends in market and predictions for the FY and your strengths and weaknesses. So Scenario A can show a marketing plan that works when the market is headed north for a particular product segment, while Scenario B can depict possible performance for a marketing plan depending on governmental regulations expected...Likewise...
Using artificially generated data in BI (based on the market statistics/predictions), scenario planning will predicted roadmaps for a marketing strategy. Based on all such scenarios the best suited ones will be selected and subsequent campaign plannings are performed.
All - If there's anything more to this or something that I wrongly understood than please correct.
Thanks
Nikhil

Outboud dialing modes for agent-based campaign

Dears,
i have configured agent-based campaign ,by setting the variables of dialing modes as DIRECT PREVIEW and it's working fine,but when i changed the mode on the set Node as Progressive or Predictive , the campaign didn't work .so how can i configure properly the agent-basde campain in Progressive or Pridictive mode,are there any settings rather than typing the modes Name in Administrative script SET Node??
thanks

You are not looking for workarounds, you are looking for help in getting your configuration correct - because when it is correct, it will work.
So what is WRONG with your configuration?
When you run the import and the customers are now in the CampaignManager, is everything OK. Run dumprt out of procmon against the CampaignManager to see that it is as you think it should be.
See 7.0 Dialer User Guide Appendix A-14.
Now pay attention to what you see in the Dialer heartbeat. This occurs every 5 seconds. Change the window properties to have a small font 6x8 and make the layout wide enough so you can see the full extent of the dialer heartbeat without wrapping. I have no idea why Cisco don't configure these command windows correctly, but they don't and it's up to you to get them correct so you can use it. Once adjusted, make sure you click the radio button that saves for all windows with this title - so it will be set up to your liking on restart.
Now look at the Dialer heartbeat. What do all those columns mean?
They are the same as what you see in procom dumpalloc when connected to the Dialer. See page A-15 example A-5.
Look for Enabled = Y, Look for Av-Dlr - agents available to the Dialer for a reservation call. Check out how these things change as you login and out a suitable agent and make them ready not ready.
Regards,
Geoff

BDC for IW52 with giving Priority

Hi All,
I'll we very thankful if any one please help me in doing BDC for IW52 with giving Priority value .
Actually I don't able to find Priority option in IW52.
It'll be highly applicable if any one help me for this.
Thanks

Hi,
I think you can make use of the FM "ALM_ME_NOTIFICATION_CHANGE" instead of IW52 BDC.
Regards,
Smart Varghese

I want priority a voice application over the rest

Hi friends,
I have a frame-relay network and I have an application that I want priority over the rest traffic. This application run over telnet protocol. I need that while this application is running it has more bandwidth that the rest of the traffic, and when is not running, the resrved bw will be 0. Which QoS Mechanism can I use? Thank you. Regards.

You could use the priority command to accomplish this. The priority command can either be configured in Kbps or as a percentage of link bandwidth. You will probably want to match traffic on more that the port since doing so would prioritize all telnet traffic. You could also match based on an ACL. See the partial configuration below for an example.
class-map telnetapp match-all
match access-group 100
policy-map TelnetAppQosPolicy
class telnetapp
priority 100
interface s0/0.10
service-policy output TelnetAppQosPolicy
ip access-list 100 permit tcp host 192.168.1.1 host 192.168.1.2 eq telnet
Hope this helps. If so, please rate the post.
Brandon

Technical and Business Advantage of WDA application over JAVA based applic

Hi folks,
We want to develop a portal and not sure whether we should go for JAVA or WDA. So what could be Technical and Business Advantage of WDA over JAVA.
Regards
PG

Hi PG,
Both have their own advantages and some disadvantages. Based on your requirements and possiblities you choose
which suits to your requirement.
Check this.. you will get some idea.
http://www.sapfrontend.com/webdynpro-for-java-or-webdynpro-for-abap/
Cheers,
Kris.

Flex Performance over Web based Solutions

Hi,
I have see how mucher quicker Flex has been over Coldfusion when processing XML/Web Services.
I'm considering using Flex for a much bigger application, my thoughts are..
A server side database
A server side air application
A client side air application
The client side air application, will remotely administer the server side database.
The server side air application will process 10's or maybe 100's of XML/CSV files into the database. I was thinking these processes can be managed as 'scheduled tasks' stored in the database and configured by the client side air application.
Could Flex/AIR potentially be a better solution than using coldfusion with a server based admin and scheduled tasks?
Thanks, Dan
I know there might be better solutions with other technologies, but I do want to learn Flex so it would be an ideal opportunity.

The project is to process product feeds provided by different retailers and collate them for price comparison purposes. There is no universal indentifier so the application will have to be very flexible.
The CSV/XML files will be hosted on remote servers, and I will want to retrieve these on a regular basis. If I used Coldfusion and Stored Procedures then I wouldn't be using Flex.
I could possible consider using Coldfusion and Stored Procedures for server side processing, and flex for a client administrative application.
It just seemed to me I'd have an easier time of handling XML with Flex.

Skype keeps giving me the same error over and over...

Good day everyone!
So I ran into this problem like a few months ago, and it is giving me the worse headache ever...
See... Everytime I log into Skype, it works fine for the first few times. After a couple of times that my skype has been restarted (When I go to work and have to shutdown my laptop) it logs in but doesn't send any messages and when I call someone it gets stuck (I can still press buttons but they don't give any actions) on the video call screen...
There is nothing I can do but kill the process, else this window of skype is in my screen the whole time.
When I (try) to login back into Skype, it says that my Skype has been already logged in...
I check my task manager and it says Skype.exe and when I try to kill the process it doesn't do anything...
This is really getting on my nerves...
What I do to fix this?
I press the Windows key and R for Run, in the box I type in %appdata% and delete the whole skype folder in there...
It works, for the first couple of starts...
After 1 restart or 2, it does the same thing again...
Please help me since this is really getting on my nerves...
With kind regards,
Delano
Solved!
Go to Solution.

techfreak wrote:
I've personally never run into this problem myself. The only time I've known it to occur on a continual basis is due to some 3rd party software. Sometimes triggered by normal operations, other times triggered by sleep modes.
The error occurs when Skype is restricted from updating it's logs and associated files when running. Something on your machine is more than likely interfering with Skype and disallowing it to write to your hard drive or temp files which it needs to do in order to function correctly and shutdown properly. This may be due to an AntiVirus/AntiMalware/Security software package or your computer's inability to awake properly from a sleep state. I would make sure that Skype is in the exception list of any type of Security software you are running. It would also be wise to limit the applications you automatically run on startup as one of them could be the culprit as well. You could also temporarily disable or modify your sleep settings on your computer to see if that's what triggers it.
It gives the same error in safe mode...
When I see the error, I am no longer able to write or delete any files in the %appdata%\Skype folder...
I've checked it and its because Skype is still running but doesn't respond to "Kill Task"

RV042 - Priority Routing HTTP Traffic Over WAN2?

Hi,
I have an RV042 set to load balancing. WAN1 is a T1 and WAN2 is an ADSL connection. It seems that more often than not web traffic is going out over the slower WAN1, so I'd like to try to route http traffic over the ADSL before the T1 due to the higher download speed.
Is there a way to do this?
Thanks!

blasty,
Yes it is possible. It is called protocol binding, and the configuration steps for this can be found on page 23 of this guide:
http://www.cisco.com/en/US/docs/routers/csbr/rv042/admin/guide/RV042_V10_UG_C-WEB.pdf
If you have any problems please post them in as much detail as possible.
Bill

Giving Priority to AgentBased Campaigns over IVR Based Campaigns

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