Gmail Scanning Issues – WorkCentre 7120 - 7125

Several posts have been discussing the recent changes in the Gmail security parameters and the issues it is causing with their multi-function devices. We are hoping this information will get you scanning once again with an alternate method while the email issue is being researched.
This focuses on the WorkCentre7120 7125 product family in relation to the scan to email feature with Gmail in which the Xerox device produces different error and fault codes relating to communication.
Recent changes in Gmail security parameters have changed the authentication requirement which is causing the Multi-Function Printer to have authentication failures. Gmail has two open Authentication methods (OAuth and OAuth2).
To isolate the cause of your errors and confirm if the issue is the Gmail server authentication, please use this test which will take you through each of the steps. If the telnet test fails as outlined, then the options are to install scanning to a network folder or to a mailbox (folder).
These instructions are intended for an advanced user.
Perform a Telnet Test to Confirm the Cause of the Issue and Review Alternate Scanning Methods
The Gmail Scanning Issue document also includes step by step (all with screen shots) on other forms of scanning the device supports (essentially alternative methods).
The issue is now in Engineering and a possible resolution is being developed but supplied in the linked document above are alternate methods of scanning for customer use.
NOTE – This does not address or outline the use of any other ”free” email providers.

Mitchell the user can use Restricted Gmail SMTP server : aspmx.l.google.com :25 with out authentication and with out SSL and TLS ssl encryption but the can scan to email can only be sent to Gmail or Google Apps users . Regards

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RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Hi Amantica,
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You're not the first one to notice this.
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I am getting the error messages in my windows 8 machines "The scanner is currently in use. Please wait until your previous task is completed and then try scanning again." I have a HP LaserJet M1536dnf MFP printer which is connected to the network and users connected to the network through wifi. I have installed the latest driver versions from hp.com. It will work for some time but again will face the same issue. In Windows 7 machines, there are no issues.If anybody is having solution to this problem please share.Thank you.

Welcome to the HP Forums fastndfury,
I see by your post that you are only getting the error on the Windows 8 computer, "The scanner is currently in use. Please wait until your previous task is completed and then try scanning again." I can help you with this issue.
I have provided a document to go through the steps to see if it will help resolve this issue.
'Another program has control of the scanner' Message Displays on the Computer When Scanning.
If you need further assistance, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scanning Issue

I am using a hp laptop with Windows 8.1 to print and scan wirelessly to a hp LaserJet Pro 200 color MFP M276nw. I can print wirelessly from my laptop, but can no longer scan to the MFP. I receive a message that says :"Cannot communitcate with device". I've tried using the hp scan app, Picassa, and Paint - same result. I've tried to resolve this issue but can't find a solution that helps. I've downloaded updates for the "Print and Scan Doc", but still can't find a fix. I can't understand why I can use Picassa and Paint to communicat a print job but not a scan job within the same machine. Any ideas?

Hi @MaryKaren ,
I see that you are experiencing issues scanning from Windows 8.1. I would like to help.
Access the device manager window, to see if the scanner driver is listed under Imaging Devices.
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Click on View across the top and select show hidden devices.
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That information was provided by this URL.
Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection.
Disregard the title. Go to Solution three: Check the Windows Image Acquisition (WIA) services.
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Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet M1522nf Multi Page Scanning Issues

OS: Win 7 Home 64bit
When I try to scan documents in PDF format on the multi page scanner, the pages does not feed into the scanner. The wheels on the scanner just turn. It is almost as though the printer does not recognize there are pages in the multipage scanner. I do not experience any problems whatsoever with the flatbed scanner.
Being stationed on Afghanistan it is not simple a case of taking it to the closest technitian.
I have restarted the computer, the printer, Adobe PDF but nothing solves the problem.
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Hi Sam (SamK24),
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this by clicking the following link: Printers - LaserJet.
Hope this helps, have a good one!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Laserjet MFP scan issue

Laserjet 1536mfp will not scan after windows 8.1 upgrade. Receive a message which says that scanner communication cannot be established. I have turned off the the firewall and it makes no difference.
It prints fine.
What can I do?
This question was solved.
View Solution.

Hi @glcg123 ,
I see that you are having issues scanning since updating to Windows 8.1. I would like to help you resolve this issue.
Did you uninstall and reinstall the printer software after the update?
Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
If you are still having issues, uninstall and reinstall the printer software.
Uninstalling the Printer Software.
HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
How is the printer connected? (USB/Ethernet)
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
If you need further assistance, just let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Officejet Pro 8600 Premium e-All-in-One - N911n - WORLDWIDE CROOKED ADF SCAN ISSUE

I must say that I am extremely annoyed at the shear volume of how many people have shared the same exact issue as I have with this product, yet there has STILL not been any kind of product recall or acceptable fix/replacement. This issue is over 3 years old (at least for me). It is blaringly obvious this product is flawed when it comes to the ADF and producing crooked scans. I believe the paying public is sick and tired of getting the same response (clean it, etc). THIS IS A HARDWARE ISSUE! Why is HP not taking the appropriate actions for this product? I have never read so many complaints on the same exact issue (even fresh out of the box) and then NOT have a company recall the product. This is beyond terrible customer service.
So, where do we go from here? Just eat it and save our money for a different product from another vendor? As I am sure I share the list with all the others whose warranty has well expired, but as these issues have been present since day one, why does warranty even matter at this point?
Why can I not return this product for a new model?

I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Gmail Scanning Issues – WorkCentre 7120 - 7125

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