Graphing engine is not responding. in OBIEE 11.1.1.6

Question

Hi,
I did install OBIEE 11.1.1.6 and publised my earlier 'RPD & Catalog' (of version 11.1.1.5).
On dashboard, some of the graphs are not visible and having the following error message:
Graphing engine is not responding.
A fatal error occurred while processing the request. The server responded with: oracle.bi.nanserver.fwk.exception.BISvsException: java.lang.NullPointerException.
When I look into log file; I see following log:
[2012-04-18T16:42:57.000+05:30] [OBIPS] [WARNING:16] [] [saw.views.dashboard] [ecid: e954e2debf424ae0:-5b4b1342:136bffa36fe:-8000-000000000000b6ad,0:1] [tid: 4264] 11g xml data incompatibility: object queryitem1 at /shared/Uptime Clock Monthly requires upgrade. Admin needs to rerun upgrade, or remove the object, or fix the object's xml manually. If problem persists, please contact technical support.[[
File:catalogimpl.cpp
Line:1268
Location:
     saw.views.dashboard
     saw.subsystem.portal.pagesImpl
     saw.subsystem.portal
     saw.httpserver.processrequest
     saw.rpc.server.responder
     saw.rpc.server
     saw.rpc.server.handleConnection
     saw.rpc.server.dispatch
     saw.threadpool.socketrpcserver
     saw.threads
SessionID: e5dsikvgu3tss173vt6v7arlnb2btfmhqs9th02
Any solution for this?
Regards,
Jitendra

Answer 1

Dhar,
Thanks for the direction, as I ran 'Scan & Update Catalog Objects' from Administration tab, it update lot of objects but the error "Graphing engine is not responding" still appears on Dashboards.
Also, when I checked log file, it seems to be giving following error: ([tid: 3996] RPCServer returned a error: Error while executing DVTChartRpcCall.processMessage)
ThreadID: 1836
[2012-04-19T15:26:00.000+05:30] [OBIPS] [ERROR:16] [] [saw.rpc.mis.read] [ecid: e954e2debf424ae0:-5b4b1342:136bffa36fe:-8000-0000000000011b26,0:1:7] [tid: 3996] RPCServer returned a error: Error while executing DVTChartRpcCall.processMessage
oracle.bi.nanserver.fwk.exception.BISvsException: oracle.bi.nanserver.fwk.exception.BISvsException: java.lang.NullPointerException
     at com.siebel.analytics.web.javahostrpccalls.dvt.DVTChartRpcCall.processMessageInternal(DVTChartRpcCall.java:180)
     at com.siebel.analytics.javahost.AbstractRpcCall.processMessage(AbstractRpcCall.java:251)
     at com.siebel.analytics.javahost.MessageProcessorImpl.processMessage(MessageProcessorImpl.java:193)
     at com.siebel.analytics.javahost.Listener$Job.run(Listener.java:223)
     at com.siebel.analytics.javahost.standalone.SAJobManagerImpl.threadMain(SAJobManagerImpl.java:207)
     at com.siebel.analytics.javahost.standalone.SAJobManagerImpl$1.run(SAJobManagerImpl.java:155)
     at java.lang.Thread.run(Thread.java:662)
Caused by: oracle.bi.nanserver.fwk.exception.BISvsException: java.lang.NullPointerException
     at oracle.bi.nanserver.fwk.exception.BISvsException.logNewException(BISvsException.java:342)
     at oracle.bi.nanserver.fwk.exception.BISvsException.throwException(BISvsException.java:231)
     at oracle.bi.nanserver.fwk.exception.BISvsException.throwException(BISvsException.java:218)
     at oracle.bi.nanserver.svs.viewgen.dvt.chart.ChartViewGenSvsImpl.generateView(ChartViewGenSvsImpl.java:69)
     at sun.reflect.GeneratedMethodAccessor2.invoke(Unknown Source)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at oracle.bi.nanserver.fwk.service.BISvsProxy.invoke(BISvsProxy.java:47)
     at $Proxy5.generateView(Unknown Source)
     at com.siebel.analytics.web.javahostrpccalls.dvt.DVTChartRpcCall.processMessageInternal(DVTChartRpcCall.java:150)
     ... 6 more
Caused by: java.lang.NullPointerException
     at oracle.bi.nanserver.svs.viewgen.dvt.chart.formatter.positional.BaseChartPositionalFormatter.apply(BaseChartPositionalFormatter.java:97)
     at oracle.bi.nanserver.svs.viewgen.dvt.chart.formatter.SeriesFormattingEngine._processFormatRules(SeriesFormattingEngine.java:130)
     at oracle.bi.nanserver.svs.viewgen.dvt.chart.formatter.SeriesFormattingEngine.start(SeriesFormattingEngine.java:103)
     at oracle.bi.nanserver.svs.viewgen.dvt.chart.composer.BaseChartComposer.processSeriesFormatProperties(BaseChartComposer.java:743)
     at oracle.bi.nanserver.svs.viewgen.dvt.chart.composer.BaseChartComposer.setSeriesFormatPropertiesAndRuleBundle(BaseChartComposer.java:217)
     at oracle.bi.nanserver.svs.viewgen.dvt.chart.composer.BaseChartComposer.setBaseChartLayoutAwareProperties(BaseChartComposer.java:209)
     at oracle.bi.nanserver.svs.viewgen.dvt.chart.composer.AxisChartComposer.setBaseChartLayoutAwareProperties(AxisChartComposer.java:571)
     at oracle.bi.nanserver.svs.viewgen.dvt.chart.composer.BaseChartComposer._setProperties(BaseChartComposer.java:167)
     at oracle.bi.nanserver.svs.viewgen.dvt.chart.composer.BaseChartComposer._setDataAndProperties(BaseChartComposer.java:151)
     at oracle.bi.nanserver.svs.viewgen.dvt.chart.composer.BaseChartComposer.compose(BaseChartComposer.java:144)
     at oracle.bi.nanserver.svs.viewgen.dvt.chart.DVTChartProcessor.compose(DVTChartProcessor.java:659)
     at oracle.bi.nanserver.svs.viewgen.dvt.chart.DVTChartProcessor.setupChart(DVTChartProcessor.java:127)
     at oracle.bi.nanserver.svs.viewgen.dvt.chart.DVTChartProcessor.generateXML(DVTChartProcessor.java:248)
     at oracle.bi.nanserver.svs.viewgen.dvt.chart.ChartProcessorBase.generateChart(ChartProcessorBase.java:217)
     at oracle.bi.nanserver.svs.viewgen.dvt.chart.ChartViewGenSvsImpl.generateView(ChartViewGenSvsImpl.java:63)
     ... 12 more
File:rpc.cpp
Line:472
Location:
     saw.rpc.mis.read
     saw.threadpool.chartthreadpool
     saw.threads
ecid: e954e2debf424ae0:-5b4b1342:136bffa36fe:-8000-0000000000011b26,0:1:7
****************************************************************************