Great Training opportunity  - ODTUG

There are a ton of threads on this and other forums about training. Better than going to an individual training class is to attend the ODTUG Kaleidoscope conference. Not only is it cheaper, but you will get more out if it.
As of today, more has been confirmed for theconference. This is the best technical conference for Hyperion products. You can read about the latest updates on my blog at http://glennschwartzbergs-essbase-blog.blogspot.com/
You can all of the conference details at http://www.odtugkaleidoscope.com/index.html

I just made an update on my blog as well.
Check out: http://garycris.blogspot.com/2009/02/some-tips-for-kaleidoscope-2009.html
Unlike some of the other posts informing you of all the great content, I put together a list of tips to help get your employer to approve your trip. Funds are very tight this year, but you don't want to let that stop you from attending this conference. Check out my list and see if it can help you get your trip approved.

Similar Messages

  • The Great Train Robbery iTunes Movie Is Not a Western

    This is for anyone at Apple who runs the iTunes Store download website. I was looking at your new movie downloads on offer, and I noticed a glaring error. Your download of "The Great Train Robbery (Sean Connery, Donald Sutherland, and Leslie Anne Down) is listed as a "Western" for genre. It is actually more accurately an "Eastern," which takes place in London and the Southeast of England, even though some of the action resembles some of the train robberies of the American West. It should even more accurately be listed as an "Action/Adventure Film" or a "Crime Drama". Do correct your listing of same on the iTunes Store site.

    Contact the iTunes Store customer support department through the form at the bottom of their web page and explain the problem to them.

  • CS2 - A Great PR Opportunity

    I've been a long-time fan of Adobe, although it wasn't always this way. As a Macromedia Studio user, I definitely had some reservations when Adobe first acquired Macromedia.
    Luckily my fears proved largely unfounded, and you guys had well and truly won me over by the time CS3 came out.
    I upgraded to CS3 and have never regretted it - still use it routinely to this day.
    Unfortunately there are people who don't feel this way.
    People who may feel Adobe software is too expensive (which even as a fan a sentiment I still share to an extent - there's a reason it's literally YEARS between upgrades for me), or 'over-hyped', or whatever the case may be.
    The inadvertant 'mess up' that has occurred with CS2 today has the potential to change all that.
    From reading the other threads on the topic, it seems it was never your original intention to release CS2 'free to all' (even though we're still waiting for an 'Official Announcement' from your exec team - so far there have only been individual members of staff making a few comments in this forum), contrary to the initial stories running in most of the world's tech press (some of which have been 'corrected' now, but many of which still carry the original 'error' that CS2 is now free).
    However, ADOBE EXECUTIVES I URGE YOU TO RECONSIDER your ORIGINAL intention !!! This could be a great 'PR Opportunity' to change the minds of many of your naysayers who haven't been 'converted' like I was way back in 2007. CS2 is over 7 years old - you can't seriously be making any revenue worth speaking of from this anymore.
    Part of the reason *I* became a convert was because of the fantastic upgrade pricing you offered with the release of CS3 (not sure if the upgrades have been quiet as generous in any subsequent release) - and the only thing better than cheap upgrades is free software.
    CS2 as I said is over 7 years old, but that doesn't mean it doesn't contain useful software. By releasing it free, you have the potential to massively increase your user base for future versions. If people have the ability to use the older CS2 versions, far from 'sticking' with them and not upgrading, you'll find they will inevitably want to get the more recent versions with the added features. So by releasing it free, you could actually increase your user base for future versions as people who might otherwise never bother to download a trial of the 'current crop' decide to give CS2 a spin because it's 'free' and they're not tied into to making a purchase when the 'trial expires'.
    Release CS2 free, and perversely you will drive more people to pay for CS6, CS7 and beyond !
    And finally - what a great 'gesture' it would be if you turned around and officially stated, 'OK, it wasn't our intention and it was a mistake originally - but what the heck world, have our 7 year old suite for free. See what you can do with our old tools, then come back and see how much MORE you can do with the new versions. Keep the old ones as long as you like, they've got us where we are today and we're proud of them".
    You just cannot 'artificially' generate the MASSIVE goodwill that would cause.
    Goodwill as we all know is an 'intangible asset' - so it makes perfect sense.
    I hope at least one of the Adobe exec team reads this
    Thanks for listening to a long time fan (who wasn't always one).

    Dear Adobe Staff & Community Admin,
    While you may have intended this for only customers who had purchased this before... removing the license check and replacing with a version using a fixed serial number in the HTML fully available - without login - I really wonder how this can legally be enforced at this point.  Sure, you could shut down the serial with a patch, but the versions are far beyond their SDLC and probably would cost far more to do that than it is now worth.
    For example: After the info was passed on to me by another I downloaded it and installed it.  No notice on the link I was given or the page that this required previous purchase or license... just download links and serials.  Not even randomized - fixed in HTML.  Whoever did this must have had approval to do so - you guys are a HUGE corporation!  Now what - we now all have to uninstall or face legal action?  Logistically how could you even prove the difference of someone who has the CD in a box and wanted a digital download copy or a person thinking they just got something awesome from you guys?  What about for us "measly" folks that only need a few things for which CS2 will still go above and beyond our needs?
    Respectfully I hope that you guys review what's going on and come out with a public statement... and soon.  Not a forum response, a press release - something that will be seen by more than just people lurking the forums.  What is the story with CS2?  Are you going to enforce the threat that Don said and now put thousands or more at risk of legal action?  PR wise that would be a nightmare... just letting CS2 go at this point not only looks good for you but will probably generate even more interest by users where you may end up with new sales of current products after people get familiar with this one!  Why let this be a lose-lose when it could be a great win-win for both the public and Adobe - and generate great buzz for you in 2013?
    Thank you for your time.
    Sincerely,
    Garwynn (@XDAGarwynn on Twitter)
    Note: I myself will remove this if it's no longer - and clearly expressed - as a violation of the EULA to run this copy without proof of previous purchase... but I really again wonder how you can enforce that even with me.  For example, if a user bought it, lost the CD and now thinks they can get it again - how can you verify that person is legit or not?

  • Maybe a great training series, definitely a poor offline media player

    I have a cell Internet connect and am limited in bandwidth.
    I downloaded the Adobe Media Player and started downloading all of Day 1 content for off-
    line viewing. After 4 hours of download (bad connection speed, which is why I wasn't streaming to begin with) I
    went to start watching the videos.
    Only 1 of the 14 videos for play offline, the others when clicked added themselves back to the download queue for another download.
    When navigating back and forth from the home screen to the my fav's and then the download queue, the application would hang and twice locked up completely.
    This has wasted half of my productive day and proven to be a buggy and poor product. It has also cost my almost half a gigabyte of download and completely lost the results.
    so I am,
    Drivencrazy99

    Drivencrazy99,
    Sorry you're having a bad playback experience in Adobe Media Player. Do you have the latest installed version? I found this help document in the support center for the product:
    Poor audio and video performance on low bandwidth connections
    http://go.adobe.com/kb/ts_kb403335_en-us
    Adobe Media Player may be having trouble with your (admittedly) slower Internet conection. But once the FLVs are downloaded, they should remain in your cache and not need to be re-downloaded.
    If you really want to go the manual route, I suggest pasting the feed URLs into your browser and clicking the link in the Media Files (shaded) area for each video. This will take you to the XML file that contains the link to the actual FLV. This is the same FLV that Adobe Media Player downloads, of course. There are a couple FLV paths; you want the one on the line immediately above the param name showing the course title (for example, the one above "Flex in a Week - Day 1"):
    http://content.tv.adobe.com/adobetv2/EBD64298-1C23-D1F3-EF84B50223010B46.flv
    Of course, Adobe Media Player is supposed to automate this process. You shouldn't have to go this route to view our FLVs offline.
    Hope this helps.
    Stefan

  • How to review training videos?

    Hello,
    I'm reviewing a coworker's training videos and am new to this.  What criteria should I use in reviewing a demonstration-based training video?
    I think in order to provide  effective feedback, I need a list of elements that make good training videos.    Would anyone know a website or book that explains what makes a good training  video GREAT?
    Also, is there a section on this site that can provide feedback on training  videos?
    Thanks!

    Hi there,
    It might help if we knew what the subject of your co-workers training videos is. I'm guessing from what you've said that you're talking about a video training course where the presenter narrates a screencast (a recording of their screen), to explain the software. Correct me if I'm wrong about that.
    I've been looking at video training courses for Photoshop Elements and Photoshop for three or four years now - I even produced one a few years back - so I know what it's like from both the student and the teacher's point of view. In four years, this is the best Photoshop Elements video training course I've seen by far.
    You asked what criteria you should use in reviewing - here are some of the guidelines I lay down on that page:
    1) A great training course has to use screencast video - You could follow a text guide, but why not just go and buy a manual or an 'X for dummies' guide if you're going to do that - video is the best way to illustrate and communicate training advice for products as complicated as Adobe Photoshop.
    2) A great training course should cover all angles - This is a balance. The training course must be complete without being comprehensive. It should be complete, so that no major section of the product is missed out - there's nothing more frustrating than finding out at the end that the trainer isn't going to address what you're interested in. But the training almost certainly shouldn't be comprehensive. Taking Photoshop Elements as an example, if the trainer explicitly mentions every single mode that every single tool can be used in, every keyboard shortcut, every menu item, every dialog ... you get the point ... the training will end up causing A) information overload, and B) boredom! The training should provide good coverage of the program (good breadth), with an appropriate level of detail (fair depth).
    3) In the same vein, some of the Photoshop Elements training I've watched has been agonizingly boring! The training should be broken down into sections of a sensible size, and each one should leave you begging for more. The training should be fun! And the trainer should communicate in a way that makes the training easily understandable - people will benefit from and enjoy the training a lot more if the instructions and descriptions are clear and easy to follow.
    4) As in any presentation, think about the target audience. Is it meant to be an 'absolute beginners Photoshop Elements training course', or should the title be 'Advanced Photoshop Elements training for guru-grand-masters'? Is it just for those using Windows, or just for those using Mac? Try to review the training with a target audience in mind, so you can assess whether it meets their needs. Like me, you might even want to buy or sample other video training courses to see how they compare.
    5) Finally, good training doesn't always have to be free, but it shouldn't cost the earth either. The Photoshop Elements training I review here costs $49.95. That's a reasonable price for what is a really excellent training resource. But asking someone to pay hundreds and hundreds of dollars for training is rarely appropriate, perhaps with the exception of a face-to-face training course. Make great content, and then over-deliver on all your promises to the consumer, at a price that they simply can't get over - then let them rave about it to all their friends. =)
    One more good tip: I mentioned training books above - visit your local bookshop or library and grab a training book on the product (so for example I might do an Amazon search for 'PSE8 for dummies', see what's about, then pop to Waterstones to flick through a copy) - see what topics THEY cover. See the level of detail they give. If you had to honestly recommend a product to someone, would it be the book or the training course? It's a nice easy metric to judge how valuable the training really is.
    You asked about a section on the site where people can provide feedback on training videos - I actually have a section for that on my site. You can post and discuss Photoshop Elements training reviews here, and Photoshop training reviews here. I'd love to hear about any resources that you think are worth mentioning.
    I hope that helps. All the best, Rob.
    PS. Just a tip: In general, don't cross-post the same question over several different forum areas. =)

  • Please Vote - ODTUG Hyperion SIG Election Starts Today!

    This week ODTUG holds it's annual Hyperion SIG Elections. No matter who you vote for, I really hope you'll vote in the election. There is a collection of great folks running. The list includes several friends, associates, and compatriots. However, I hope after reading my running statements below, your decision will be a bit easier.
    While I normally much prefer the "in the trenches doing" part over "self promotion", I want to take this time to self promote so that, if elected, I'll be able to DO even more.
    Technology & service has been an integral part of my life for over 20 years, EPM products specifically for over 12 years. My ever growing passion for the Hyperion technology has reached the point, after consulting & developing for 12 years, that now I'm building a software product designed to make using and administering these products an even greater joy.
    I've also found a great fit in ODTUG and the people who serve within it. By serving on the Hyperion SIG I can give back far more than just helping to stuff bags at the conference and helping with ambassador needs (yes, if you had a bag at KScope, it probably had some of my sweat on it).
    As a business owner and independent software vendor I have the time, energy, experience, and freedom to be a willing steward for the ODTUG community and a dedicated, capable, and energetic contribute to the Hyperion SIG.
    While these statements are more about the election, my overall dedication to ODTUG doesn't begin and end with the SIG; I will continue to contribute as a volunteer regardless of the election results, but I'm sure I'll be able to provide you the greatest level of service as part of the Hyperion SIG. Thanks for your support."
    Regards,
    Robb Salzmann
    www.odtug.com

    What Robb is thanking you for is in a very tight election, We have three new members of the Hyperion SIG board. Robb, Courtney Foster and Kevin Cox. Congratulations to them all. We had a good voter turnout and it was nice that so many were interested in helping on the board

  • ODTUG Hyperion SIG Elections Open Today!

    This week ODTUG holds it's annual Hyperion SIG Elections. No matter who you vote for, I really hope you'll vote in the election. There is a collection of great folks running. The list includes several friends, associates, and compatriots. However, I hope after reading my running statements below, your decision will be a bit easier.
    While I normally much prefer the "in the trenches doing" part over "self promotion", I want to take this time to self promote so that, if elected, I'll be able to DO even more.
    Technology & service has been an integral part of my life for over 20 years, EPM products specifically for over 12 years. My ever growing passion for the Hyperion technology has reached the point, after consulting & developing for 12 years, that now I'm building a software product designed to make using and administering these products an even greater joy.
    I've also found a great fit in ODTUG and the people who serve within it. By serving on the Hyperion SIG I can give back far more than just helping to stuff bags at the conference and helping with ambassador needs (yes, if you had a bag at KScope, it probably had some of my sweat on it).
    As a business owner and independent software vendor I have the time, energy, experience, and freedom to be a willing steward for the ODTUG community and a dedicated, capable, and energetic contribute to the Hyperion SIG.
    While these statements are more about the election, my overall dedication to ODTUG doesn't begin and end with the SIG; I will continue to contribute as a volunteer regardless of the election results, but I'm sure I'll be able to provide you the greatest level of service as part of the Hyperion SIG. Thanks for your support."
    Regards,
    Robb Salzmann
    www.odtug.com

    What Robb is thanking you for is in a very tight election, We have three new members of the Hyperion SIG board. Robb, Courtney Foster and Kevin Cox. Congratulations to them all. We had a good voter turnout and it was nice that so many were interested in helping on the board

  • APEX TRAINING

    Hi All,
    i am new to APEX....
    i am looking for some training on APEX(online or class room)....i have completed "apex 2 day developer guide " with a hosted apex environment at ORACLE.
    Please suggest me some good trainings scheduled in near this month or oct which you know....
    Is there any good book available in the market on APEX.....
    Thanks in advance
    APEX newbie

    Hi,
    Scott Spendolini offers a great training session: http://sumnertechnologies.com/ I know he's also offering some online courses (click on the "Training" tab at the top).
    There's also the book that John Scott and Scott Spendolini just wrote: Pro Oracle Application Express (search for it on Amazon)
    We've had him come for training twice and have received a lot of positive feedback from my colleagues.
    Martin

  • Excellent opportunity

    Dear Identity Management Gurus:
    I am recruiting for one of the leading global software technology firms in Identity Management area. I am very interested in talking about a great job opportunity we have urgently available. Position is Senior/Lead Enterprise architect. The position involves travel and can be based anywhere in the US.
    Would you be able to spare a few minutes of your time to talk to us on the phone. Our client firm has great compensation package with work/life balance.
    Please contact me at [email protected] with your resume and availability to talk.
    Thank you for your time!
    Regards,
    Tina
    Resource In Works, Inc.

    I could do this... check out an old project that I started
    3-4 years ago in flex 1.5 that I didn't complete because it was my
    own project and I decided not to continue with the idea..
    http://www.tharemix.com/
    user: test
    pass: test
    it's:
    Flex
    C#.NET Web Services
    Microsoft SQL Server 2005

  • How do I output a large Ai file as multiple PDFs (via views, pages, whatever)

    I am working in FreeHand 10 and Illustrator CS3 on a large street map. The client wants to do his own edits to the map in Illustrator (version unknown) then output it so he can show a section per page, in an atlas he plans to publish. And maintain the map himself in the future. The base map is 30 inches square, and the section excerpted on each page of his atlas will be 7 x 9 inches.
    The client currently outputs (text-only) directories in MS Word, and I'm wondering if I need to tell him "Hey, you need to buy and learn InDesign (as well as Illustrator) to output your atlas" or whether there's an easy way to output a large map in multiple PDFs, a page at a time that he could use as images in Word. I am trying to keep it sensible for everyone plus affordable.
    What I know about Word is you can make a picture box, and crop images placed in the picture box, but I could only get it to crop an inch or two at most. Not the comparative "limitless" picture box found in Quark (and I assume InDesign).
    (In FreeHand I had a similar atlas project where I created the master map on page 1, then made a couple dozen small pages, each with a rectangle (a frame) on a top layer. I gave each frame a "lens fill" set to a magnification of 1X, and put the centerpoint over the desired part of the master map. The section of the map appeared in the frame. This worked great for the first five or ten pages -- I could make multi-page PDFs -- a sort of PDF atlas. Eventually all the processing of lines, type, and fills bogged down my Mac's (or FreeHand's) memory so the PDF export would abort mid-stream -- I ended up outputting only individual map pages or 10-12 pages per PDF).
    IS THERE A WAY to do a similar, multi-page output, or a series of little PDFs, in CS3? (Or in CS4, which is in the mail)? I know the "professional" way is to place the full EPS or PDF of the map in a page layout program and crop the picture box to the desired area. That's making more and more sense.
    I get the sense from what I don't find in the CS3 User Manual that the only way to output a drawing is a page at a time (and naturally only one page per file). I would feel a little nervous in CS4 making an array of multiple pages butted against each other and laying the map on top of them all (but maybe that would work). CS4 has "views" but I don't know if they correspond to output files.
    There are enough pages in the finished atlas that it's not economical to make the master map into a big PDF, save multiple copies, then crop each PDF on a different section of the map (such as using Apple Preview). Enough hand-work that labor would equal the cost of the software we're tentatively too frugal to buy. (A clue as to how to proceed).
    The client is on a PC (not necessarily a powerful one); has a friend with Illustrator. Is open to upgrading his equipment. I'm on a Mac G4, running Illustrator CS3 and soon CS4.
    At a certain point it may be the least troublesome approach is to lay the learning curve and burden of [computer and] software acquisiiton on the client and let each piece of software do what it does best. Or say, "sorry, editable files aren't practical, but here's a good set of prints for you to mark up, and I'll do the edits and make you a set of PDFs" which is more how I usually work.
    I acknowledge this was a rather long, multi-stranded question; thanks to anyone who waded through it, and I apprciate any wisdom anyone can offer. Thanks!

    ...continued
    If this is a valued and expectedly ongoing relationship, regardless of whether the files working files are going to be in FH or AI, I would make sure that both your and his working files are both on the same application (and I would say even the same platform).
    > The client currently outputs (text-only) directories in MS Word, and I'm wondering if I need to tell him "Hey, you need to buy and learn InDesign (as well as Illustrator) to output your atlas".
    I would politely and briefly commend the client for considering doing his own routine edit maintenance, but caution him that such edits need to be done in the native map files, not in the "container" file of whatever program he imports the artwork into. Doing so will likely involve a not-impractical, but still-significant learning curve for him or his staff--editing the maps requires at least working familiarity with a vector drawing program--and offer your services to help him along the way as he learns. If the client is going to commit to doing his own edits, he needs to commit up-front to doing them
    correctly in the native illustration files' format. Otherwise, he will be asking for trouble down the road that will eventually cost him more than the benefits of bringing the edits in-house.
    >...or whether there's an easy way to output a large map in multiple PDFs, a page at a time that he could use as images in Word.
    PDF exported from FH will not provide the client the editability you have suggested he needs. PDF exported from Illustrator (with AI editability included) will have the same file-size problem you've already encountered: Content of the map beyond the page is merely masked, not actually removed.
    > I am trying to keep it sensible for everyone plus affordable.
    I commend
    you for that stance. Freelance illustrators often shoot themselves in the foot by being overly protective of
    practial illustration / design work that a client rightly
    needs to be able to edit. Helping the client achieve self-sufficency can be just as profitable (or more so) than requiring the client to come back to you for every little edit.
    > What I know about Word...
    Include in your explanation with your client: Common office- or personal-productivity software, by their nature, lack technical capability necessary and proper for commercial reproduction. It's not that they are "bad" or "amateurish" programs; they're just not designed for the purpose.
    Leave open the option of re-importing the map illustrations into Word, if the client still wants to. But re-emphasize that any routine
    editing of the working map files needs to be done in their native illustration program.
    > (In FreeHand I had a similar atlas project where I [used Lens objects]. This worked great for the first five or ten pages...[but eventually]...bogged down....
    Illustrator provides nothing like FreeHand's excellent Lens Fill feature. You can use Clipping Masks and Symobls as a cumbersome workaround, but you'll have the same file-size issues, because you are merely masking artwork, not actually removing it.
    I must admit I can't remember if FH's Lens objects actually trim to their content after being Ungrouped, (and don't presently have FH on this laptop to check), but I don't think so. If they did, then Lens objects would be an alternative to the other cutting method described below.
    > IS THERE A WAY to do a similar, multi-page output, or a series of little PDFs, in CS3? (Or in CS4, which is in the mail)?
    I strongly suspect that artwork that
    spans adjacent pages in AI CS4 will be treated the same as artworking which
    extends beyond the artboard in current AI: it will be merely masked with a clipping path when exported to PDF, not trimmed. The same sloppy and data-heavy content problems will persist.
    > I get the sense from what I don't find in the CS3 User Manual that the only way to output a drawing is a page at a time (and naturally only one page per file).
    No. In CS3 you could:
    1. Open the 30 x 30 map in AI on a 30 x 30 Artboard.
    2. In the Print dialog, set up 7 x 9 page tiling, and in the Output pane, select Tile Full Pages.
    3. Export a multi-page PDF.
    But again, the content of the PDF pages would merely mask the artwork that extends beyond each page tile. Your PDF file(s) will still likely be much larger than necessary.
    Understand, that may still be a workable option if the client places in his page layouts some
    other format that actually crops the artwork. In other words, you could:
    1. Get the FH native artwork into AI and perform all the cleanup necessary for the AI file to become from now on your permanent working file.
    2. Use a single Artboard, and use PageTiling as described above to export the multi-page PDF.
    3. Use Acrobat Professional to export the PDF pages to raster images.
    4. Place the raster images in whatever program is to be used for the whole document page layouts.
    > The client is on a PC (not necessarily a powerful one); has a friend with Illustrator. Is open to upgrading his equipment. I'm on a Mac G4, running Illustrator CS3 and soon CS4.
    The above workflow should work fine. To be self-sufficient, it would require as a minimum:
    * The client contracting with you to build a proper and clean AI version of the FH map. Depending on the actual content, that may be a straightforward file translation, or it may require alot of tedious and time-consuming cleanup after importing the FH artwork.
    * The client (and/or friend) would need Illustrator and Acrobat Pro, plus whatever program he choses for the page assembly work. If he/they use AI CS4, that
    may suffice for the page-assembly portion of the work, too. That's yet to be seen. One limitation that comes immediately to mind is that AICS4's long overdue multiple page capability is (unlike FH's) limited to 100 pages.
    > Or say, "sorry, editable files aren't practical, but here's a good set of prints for you to mark up, and I'll do the edits and make you a set of PDFs" which is more how I usually work.
    That is, of course, for you to work out with the client. It sounds like your head is screwed on straight. You are looking for the most practical and expedient solution to server your customer, not being denfensive and desirous of requiring the client to come to you for every little edit.
    The decisions is going to boil down to how much actual illustration editing know-how he wants to take on. It can be a great hands-on training opportunity for you as his "on call" trainer. That arrangement would provide your client the practical autonomy he wants, with the comfort and confidence that things won't get out of whack with you as his outsource guru.
    Or, the client may find that the editing tasks require more hands-on skill than he wants to take on. Consider doing a walk-through exercise to show him (and/or his staff) the skills involved in the kinds of edits they will need to make routinely.
    Regardless, though, I would firmly insist that the editing needs to be always done "according to Hoyle" in the native illustration program--and
    never (stress this) by means of cheezy workaounds in the page-layout program, or some intermediate program. That is
    not in your client's best interest, even if it seems initially the "easy way out." It will quickly lead to the map artwork becomming an unmanageable mess.
    continues...
    JET

  • Webroot mis-inform​ation

    I purchased 2 laptops from the Stuart FL store (#881) back in September 2013, they both came with a free Webroot Secure Anywhere disc with 6 months subscription on each. I was advised at the time of purchase that I was able to use one disc for both laptops and then renew the subscription once the first disc ran out with the second disc. On the day the first disc expired I inserted the second one only to find out that had also expired. i have just visted the store and was told firstly by a "really interested" sales person there was nothing they could do, so did I want to talk to her Supervisor. I asked to do so, the person who came to the desk appeared to be the manager and when i explained the situation he clearly implied that I had not understood what I was told! He pointed out the label on the front that states "activated at purchase, install immediately". Well that does not state that it expires and why would I install 2 disks as soon as I purchased the item? I asked if he could identify who sold the products to me from the receipt, his response was "what so i can point her out and you go and shout at her". Really, this is a store manager?? My suggestion was that he take note of who the employee was and talk to them to provide additional training and awareness to prevent this happening again, he was not in the slightest bit interested. I am an Elite BB member so spend a reasonable amount each year, not anymore if this is how i am to be treated and talked to by a so called manager, great Customer Service !!  

    Hello bentoby,
    I just bought a computer a few months back and as I want to keep it running in great condition, I realize anti-virus software is essential in making sure it stays protected.  I know I’d be frustrated too if I was told my computer was covered for a year only to find the opposite to be true. Anti-virus discs like yours should be activated immediately at the time of purchase as we don’t have a way to activate them remotely when needed. It sounds like we didn’t relay this information to you though, and I’m sorry for the aggravation this caused.
    We realize that there are areas in which need improvement, but without feedback like yours, we wouldn’t be able to identify those problem areas. When situations like this arise, it’s something we should want to hear about so that we may address them for the future. I appreciate you taking time out of your day to let us know about this, especially as your last store visit didn’t go as smoothly as we would’ve hoped. Please know that I’ve documented your feedback so we may use it as a great coaching opportunity for our company.
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