Grey screen no apple followed by blue screen with vertical lines. Graphics and logic board replaced 6 months ago. What to do? I held down shift, it gets HOT HOT and makes noises. (for safety mode) followed by a blank grey screen and blue screen
grey screen no apple followed by blue screen with vertical lines. Graphics and logic board replaced <6 months ago. What to do? I held down shift, it gets HOT HOT and makes noises. (for safety mode) followed by a blank grey screen and blue screen. Then tried the other way (sorry, I think it's command alt delete? I don't remember) and it turned from grey (no apple symbol) to blue blank. Then third time, grey followed by blue with vertical lines, not blocky clear lines that you can see if you are close to it.
Thanks for any help!
You have to take the computer to the Apple store to have it checked out.
Genius Bar reservation
http://www.apple.com/retail/geniusbar/
Best.
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My macbook pro keeps freezing with vertical lines on the screen
I have a 2010 macbook pro that has worked wonderfully until now. As of late it keeps freezing with vertical lines across the screen. To me this indicates a hardware problem, but I ran a diagnostic (restarted while holding D) and it didn't find any errors. It seems that it happens when I move or bump my macbook, leading me to think it may possibly be a disk problem, but I'm not sure how to check this. Anybody else ever have this problem or could suggest a fix for it?
You can try a pram reset, which might help with the display, but the bumoing thing is what concerns me.
PRAM reset:
Power down, power back up and hold the following keys before the start up chime.
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I-Mac crash with vertical lines down the screen
My i-Mac is about 4 years old, running OS-X version 10.8.2.
About 2 weeks ago my system suddenly crashed and the whole screen was filled with vertical lines - alternate blue and white.
Yesterday the same thing happened, except that the vertical lines were alternate red and white.
Both times I turned the desktop off, left it for a minute or two, and then turned it back on again. The system then booted up normally and I was able to access all my applications as normal.
To date my i-Mac has been very reliable but I am a bit worried that this 'crash' problem has now occurred twice. I have kept the operating system up-to-date and am running OS-X 10.8.2.
Could anyone please tell me why this problem is occuring and how I can fix it?
Thanks in anticipation.Thanks for your help.
I have a 24" i-Mac (bought new in 2009), do your comments still apply?'
What do you think could have caused the card to develop this fault? (Currently only internmittent, but it presumably will get worse)?
I will back up my files and go and see my local Apple Store as you suggested, but do you have any idea how much replacing the graphics card on my 24" machine would cost?? -
my computer has been seen at Genius bar 6 times for freezing up, reloaded all original settings, all of their diagnostics, and they even sent it to the apple shop where they replaced the battery and logic board. Still freezes after I try to reload iTunes stuff and app stuff from apple, especially iPhoto which is seems to refuse to load and then begins freezing up all over again. Anyone else have this problem. Other than this, I have had absolutely no problems with this computer. Now, it's a file of junk.
Hi Ronald ...
Have you checked lately to see how much free space there is on the disk? Especially since iPhoto freezes at launch ...
Click your Apple menu icon top left in your screen. From the drop down menu click About This Mac > More Info > Storage
Make sure there's at least 15% free disk space.
And make sure the OS X software is up to date.
Click the Apple top left in your screen.
From the drop down menu click: Software Update
If you have anti virus software installed or are using third party Mac cleaning utiliites, that may be part and parcel of the your problems. -
I have a problem with my motherboard and my battery of my 2010 macbook pro 13". It was just serviced with a new screen, keyboard, and logic board. How much will a new battery and motherboard cost and would it be worth it or should I just get a new computer. It was about 300 dollars to get it serviced last week. if it adds up to much past 600 dollars I will just get a new one. THANKS FOR ANY HELP!
P.S During classes today it began beeping in my bag. Like three kind of long steady beeps then a short pause, and when I opened it I couldn't see anything but it was on so I turned it off and back on.Depends on what options your Apple store offers - if they can do a depot repair (where they send it out), that's around $300 for all parts & labor.
If the store doesn't have that option, a logicboard is around $600, battery $80-$100, from what I've seen.
If they JUST replaced the logicboard, you absolutely should NOT have to pay for another replacement - the replacement is covered by a warranty. If they want you to pay for it, make sure you have a copy of the receipt for the work that was recently completed so you can show it to them. They have no reason to charge you for another logicboard.
~Lyssa -
Grey restart and program crashes after logic board replacement?
Apologies for if a thread already exists for this, I had a look around and nothing seems to quite fit the problems I'm experiencing-
I recently got the logic board replaced on a 13-inch macbook pro, osx lion, 10.7.5. I got this done because of the failure of one of the usb ports and the centre row of typing keys.
however (although the keys and usb now work), after the replacement, I have started to experience problems that weren't present before. These include:
programs spontaneously crashing, examples being safari, itunes, and photoshop
the computer spontaneously going into the grey textured screen and restarting all programs, but seemingly not initiating a full shut-down and restart
itunes has deauthorised me and claims that there are already 5 computers authorised to the account. No new computers have been authorised during the repair time and attempts to deauthorise and reauthorise fail, this was not present before the repairs.
video playback on youtube and similar sites can sporadically cut out completely, either freezing or causing the entire video 'screen' to white out or vanish
playback of other moving graphics such as gifs often is jerky or replaced with transparent or white frames
I've updated all my software to the latest versions just in case it was simply that I wasn't up to date with something, but to no avail. Is this a common error with a solution, or am I going to have to get the logic board replaced again? I'm still within my three-year warranty, but I don't appreciate the concept that I brought in my machine to be fixed, and it came back even more broken.
(safari crashed during writing this, here is the crash report in case that helps)There's a 90-day warranty on the repair.
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Hi,
I'll start with the issue. Sometimes randomly my laptop goes to sleep while im using it. It is impossible to wake up from this sleep and forces me to force power off the device. Apple did some tests and concluded I need to replace the logic board.
I have a few questions.
I understand they use refurbished logic boards, is it possibly I end up with a worse logic board.
The hard drive does not need to be formated, will they format it? I have backups but I understand time machine can become troublesome after a logic board replacement. I have a very specific set up and I would need it just as it is.
ThanksThey very likely will, and they may return it with the version of OS X originally installed.
We are users like you, so we are in no position to tell you about such hardware repairs.
You should have a full backup available. Time Machine will not recognize the computer as your old one neither to restore or to backup. Time Machine will start a completely new backup. My advice is to make a bootable clone you can easily restore:
Clone Mavericks, Lion/Mountain Lion using Restore Option of Disk Utility
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
1. Select Disk Utility from the main menu then press the Continue
button.
2. Select the destination volume from the left side list.
3. Click on the Restore tab in the DU main window.
4. Select the destination volume from the left side list and drag it
to the Destination entry field.
5. Select the source volume from the left side list and drag it to
the Source entry field.
6. Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive. -
When I try to set up an Apple ID, it's asking for a credit card, and there is no "None" option, like this page suggests. How can I bypass this? This iPad is for a younger child who has no credit card, and will not need to make any purchases.
You can create an iTune and App Store account without credit card details
1. Sign out of current Apple ID if you are sign-in to one (important)
2. Go to App Store and select a free app
3. Tap INSTALL APP
4. Create New Apple ID
5. Confirm Your Country
6. Agree with Terms and Conditions
7. Fill in your Apple ID and Password (you must create a new Apple ID; don't use your old Apple ID)
8. Create and answer your secret question
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10. Fill in Billing Address
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Hi there,
I bought My Iphone 4s from Iran, I need to make an Apple Id but Iran is not in the registered countries?! I dont know what to choose? Also From Iran we do not have Credit card facility for payment option?!! Any idea how I can get FREE APPS on my New Phon?!!
Please let me know how I can get this sorted as soon as possible!! Thank you very muchYou can create an Apple ID without a credit card, see this article:
Create an iTunes App Store account without a credit card
Check this post about iPhones from Iran:
Re: Why Apple does not support from Iran? And why not open a store in Iran? -
Macbook Pro Mid-2012 Logic Board replacement, Apple Dragging feet?
First some background:
I have a macbook pro 13" Mid-2012 non retina covered under applecare until Jan. 2016. Starting in late march, i had noticed some performance issues but never took it in as the issue would subside within a day or two. Going into the final two week of my college semester, the macbook started freezing and tacking almost 5 minutes to boot. Suddenly it would take 5 tries just to get it to boot. due to this, i had been unable to get the time machine backup to work as it would freeze for 12 hours on average.
So thenI took my macbook pro into the local authorized apple service center (on April 29th) as i suddenly got 'open error 5: input output error' errors and my mbp wouldnt boot at all. When i spoke to the servicer, he and I agreed that at minimum the hard drive was failing. The servicer made a time machine backup of the data on the hdd and got the backup on my external drive. He asked to keep the external drive as it has a partition that is a USB install disk of the latest Mavericks. Soon after he got the data backed up, the hard drive showed signs of failure to happen soon. So we agreedto have him replace the hdd. He hoped to have my macbook to me by May 5th. Well on May 5th, i got a call from him that with the replacement hard drive, the computer still had similar issues and was able to track it down to logic board issues. We agreed that since he had the macbook pro already and since it was applecare covered, we should go ahead and replace the logic board. Anyways, he ordered a new logic board from apple last monday (May 5th, 2014). I called on Thursday for an update and the servicer was frustrated with Apple that something is going on and he hasnt received the part as Apple usually gets him these parts within 1-2 days of request.He said he will call me once Apple gets him the part as he will get on the repair once the part comes in. He hasnt called me back yet.
This is rather frustrating for me as my macbook had all my college files on it and this problem happened right before college finals (i technically lost about 2 months worth of web design files and class files) where much of what needed for finals was on that computer. if he could have gotten it back by the 7th as he'd hoped, i would have been fine. Instead, i was forced to go back to my PC laptop and try recreating some of the files that were made by mac only applications into something similar on windows. i was unable to recover the web design files as they were on the macbook and i couldnt remember right off which folder it was in. So i had to scrape together things to be able to submit for my finals so i wouldnt totally bomb the course. My web design instructor understood how frustrated I got from losing all that work and having to settle for a final design that just met the requirments rather than the one on the mac that was well past it.
He is not sure whats going on as the last time he ordered a logic board for the same model, he had it by the end of business the next day. He is apoligizing for everything . I am not frustrated with him, rather I am frustrated with Apple as they had recommended me to take it in ASAP, yet they are seemingly dragging thier feet on getting him the parts.
On top of this, I am helping a neighbor modernize her business website, and am doing a project with the state unemployement office to help them redo thier videos. Both of these are things i would always use my mac for as it is like 5x faster than my pc on this stuff. It's more than just an inconvience now. I need my mac badly as the PC is just not fast enough to do what i need in the itme i am given (which i why i switched to mac as my primary computer).
Is this common for Apple when it comes to logic board replacements for macbook pros or what?
Has anyone else had this issue?Applecare was no help at all. I called and did the complaint. They confirmed that it is registered to me and everything but essetially told me that they cant give me answers as to what is taking so long. They knew a repair was in progress but wanted to set me up with an appointment at an apple store? (the nearest Apple retail store is Billings which is 240 miles away, or about 4 hours). i tell them its at the repair place and they go on to tell me they can send me a box to mail it in and have it reapir by them.. They are trying to shift the blame to the AASP and his rep. But he said he has been trying with very few answers from Apple as well
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I have iPhone4. It has been working fine. I have not rebooted my phone lately, so I just deleted a few apps and thought I would do a soft reboot. I held down sleep button and home button. It shut down and apple logo came up as it has before, but it has been about 25 minutes and phone has not come back up. What's going on? Help!
Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808 -
When I try to sync I get a message that says "waiting for items the sync" then it just stays there and runs for as long as I keep it hooked up. Any ideas?
I have tried everything I could to fix this, but some things require actually being on Firefox, and since I cannot get on, I cannot click on the tabs to do it. I have even totally uninstalled firefox, and that has not fixed this. I still get the same message that firefox is running and I need to close it or restart (which I have also tried dozens of times). I have removed things like Java, and that has not helped either. If I cannot even get on line in firefox, how can I fix this. I am not crazy about using internet explorer, but right now, it is my only option. I even tried to start in safe mode, and the same message box pops up!
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i want to downgrade my 2011 mac mini server to mac os x i have the disks but the mini willl not reboot the apple changing to a circle with a line please help-
bpruse, I may be completely off-track for your issue, but I had a similar situation where I wanted to downgrade a Mac Pro from Server to plain OS X and it would not boot from the OS X install disk.
I was attempting to use a full-install OS X.6.x disc with an earlier SL version than that which originally came installed on the Mac Pro. After two or three hours of fiddling, I figured it out and used the discs that came with the system.
However, I don't know how that would work in your case if this is the mini server-version. I'm sure the disks would only have Server on them. Worse-case scenario, find out which X.6.x the OEM disc is installing and get an OS X disc with a new installer.
HTH.
lnail
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