Hardware isn't recognized

Trying to load a new nano. Updated with iTunes 7 but when I connect the nano to the computer I get a message that the USB device has not passed Windows Logo testing to be compatible with XP. I select continue anyway and then I receive a message
an error occured during installation and the device cannot be installed. It also says the system can't find the file specified. I've done the 5R's and I've tried both ports on the computer and it doesn't work. Any suggestions? Or is this a problem with the nano itself?
Dell   Windows XP  

You may want to verify that you have all of your Windows updates. You need to
have Service Pack 2 installed to use iTunes.
You can check by right clicking on My Computer and clicking on properties. The general screen will show which service pack you have. You can download Service Pack 2 on the microsoft.com website.

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