Hardware up-to-date program: approximate time?

Hello
I recently bought a new iMac and I am told that I am eligible for a free hardware up-to-date program for Lion.
I have sent all the necessary details and have a claim code. I called the Apple support about this and they have said that I should get it soon.
Just wanted to know how much time should it take to get the upgrade code? I was told by apple support that, due to heavy load and too many number of requests for upgrade, the process is slow. Anybody knows how much time it may take?
Please let me know.
Cheers.
Gopal

You have every right to call Apple for an update. You can also visit http://www.apple.com/macosx/uptodate/

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Thank you

Hi KhunTop,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
Apple - Up-to-Date Program for Pages, Numbers, and Keynote
http://www.apple.com/creativity-apps/mac/up-to-date/
The Up-To-Date program entitles the purchaser of a qualifying new Mac or an Apple Certified Refurbished computer purchased on or after October 1, 2013 to upgrade to Pages, Numbers and Keynote.
For qualifying purchases between October 1, 2013 and October 21, 2013 completed order form and dated, itemized sales receipt must be submitted by November 21, 2013 to qualify for this program.
This offer is good only in the United States (50 states and the District of Columbia) and Canada, and valid only in accordance with the terms set forth in this document.
Mac Up-To-Date Program
https://uptodate.apple.com/welcome?locale=en_US
Apple - Creativity and Productivity Apps
http://www.apple.com/creativity-apps/mac/
iMovie
http://www.apple.com/mac/imovie/
iPhoto
http://www.apple.com/mac/iphoto/
Garageband
http://www.apple.com/mac/garageband/
If you need to contact the iTunes Store Support, this article will explain how to do that:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
Judy

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USB4000 15-07-14.vi ‏18 KB

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Mike...
Certified Professional Instructor
Certified LabVIEW Architect
LabVIEW Champion
"... after all, He's not a tame lion..."
Be thinking ahead and mark your dance card for NI Week 2015 now: TS 6139 - Object Oriented First Steps

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@moetunes
[orschiro@thinkpad ~]$ date -s '7 April 2008'
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Is anyone else having trouble with the Up To Date Program?

I bought a brand new Macbook Pro with Retina Display from the Apple Online Store, on June 15. Last week when Mountain Lion was released, I attempted to obtain a OX upgrade code throught the Up-To-Date Program. Then...the unthinkable happene! I got rejected by Apple. I first sent in my Acknowledgment of Order to prove my purchase, part of the Up-To-Date Program. I was rejected because Apple found the claim wasn't supported.
SO!!
I resubmitted with my Acknowledgment of Order, "Thank You" document from Apple when I purchased the Macbook, shipping detail I received from UPS when they delivered it to me (apparently Apple wants prove that the product was shipped), the notification of purchase, and the notification of shipping. With so many support documents, I still got rejected hours later.
I AM AT LOSS! What exactly is Apple looking for! It's clear that I purchased the product. I have the documents submitted. I logged in my Apple account and found out my Macbook Pro IS REGISTERED under my name. I even phoned customer support, and the guy over the phone even said, "I see you bought and registered the Retina display model." when I inquired about my claim. So CLEARLY, they KNOW I purchased the Macbook.
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There have been some ongoing discussions about this problem that some are having - see the "More Like This" to the right.
Clinton

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Attachments:
Example1.zip ‏28 KB

Hardware up-to-date program: approximate time?

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