Has my contract automatically renewed?

Hi all, just received a brand new samsung galaxy s6 in the post, bit confused as to why. My contract ends on the 29th of this month, however I could have upgraded from 14 june (but i didnt) so I assume EE have automatically upgraded me to an S6 and my contract has been renewed? No changes have shown on my ee account so I am slightly confused. Also, am I still on the same plan? I have read something about a 30 day notice period and a 30 day rolling contract? Please could someone explain this to me  P.s - A label on the phone packaging says 'FLEXI Samsung S6 32GB Black (NANO)' - what does FLEXI mean? I have googled it and can't find anything. *Extra question* If my contract is still the same and I only have a new device, can I give this device to my son and swap it with his phone? (I prefer HTC lol)

If I was you I would speak with EE's upgrades and retentions department as a matter of urgency.
If you haven't spoken to EE and authorised a upgrade you need to find out why. This could be a sign of fraud, someone may have access to your account. EE do not and should not just upgrade your account without speaking to you first.
Unfortunately, no one on here can advise you about any changes on your account (including what price plan you are now on).
I wouldn't give the Samsung Galaxy S6 to your son yet, you need to find out whats going on first.

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  • Contract Automatic Renewal Issues

    Hello,
    We took a connection in January, 2009 (a 12 month contract). I am not able to find that plan anymore. Basically, we had Unlimited Broadband, Weekends Call Free.
    That contract is supposed to have ended by December 31, 2009.
    Is BT supposed to send us a reminder/information on the bills that the contract is to end and if you do not explicitly inform BT, we will automatically renew your contract and you will be part of another 12 month contract?
    Thanks,
    Tom

    I am currently trying to get out of my auto renewing landline contract ( I think it is actually for the free evening and weekend calls that they tag on for "free"). I did know that it was auto renewing, and rang up to ask how long to go as I knew it was around that time and had seen a good offer from sky, I was horrified to learn it had only just been renewed so had another 12 months to go. Like I said,  I knew it was around this time of year for it to be renewed, but I definitely never received a letter telling me a month before. I told this to the helpful (ish) lady on the phone, and firstly she offered me a reduction to £10.90 a month  to continue. As I told her It was not the line rental that was an issue (though that has just gone up??) it was to get a better broadband deal , to get the best deals you have to give them the line rental too. She again seemed quite helpful and said she would put me through to customer services to see if a letter had been sent, and if not, would let me cancel without penalty. I was even considering at this point taking her up on the offer to stick with BT, with the £3 saving on line rental the move to sky was not saving me all that much. But decided to keep my options open and let her put me through to "customer services", I knew it wasn't going to be so smooth from now on once I heard the  Asian accent and the line quality had dropped. Though the 1st lady said she would leave notes on my account to assist whoever took over, I was told that I had to ring back in a couple of hours as the system was down. Gobsmacked that the 1st person was not aware of this, I reluctantly hung up. But now I have been thinking and the blood is starting to boil and I have to say that it is downright disgusting that a company with the supposedly stature of BT, would result to such practises, something a back alley outfit would do in tying you into a ongoing contract, when there is actually no benefit to be gained by the customer for doing so (I have a unlimited use mobile so no need of the free calls, and most other providers provide this service anyway). They can come back with what they want, they may admit that a letter never got sent (again why should a company as BT need to resort to putting the onus on customers to cancel something rather than working to keep them) but I will never use BT again (I know technically even with sky BT are providing the line), and I intend to give them as little of my money as possible, ever again. I have another 1hr before I can call back, but how I feel at the min I feel like just cancelling my DD and let them sue me and prove I am in the wrong, but they have me over a barrel as I am sure they will just cut the line and leave me without broadband (even if I do move to sky)...
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  • Re: Contract Automatic Renewal Issues

    Re auto renewal of contract.
    I contacted BT around end of Feb 11 to advise that I wished to change supplier.
    I was told I was under contract till some point in May and could not change till then.
    It is now May and when the bill came in it prompted me to look at changing.
    After contacting BT I was told that my contract was renewed for 12 months. I have spent a lot of time and wasted calls etc trying to sort this error and I am most unhappy with BT their service, response, attitude and the whole contactig process , (and cost).
    I have decided to take my bussiness elsewhere, If BT offered a fully free service I would still chahge.
    I totaly dispute this auto renewal.
    1. this was not clearly explained at the point of sale, or I would have been aware of it.
    2. When I told BT in Feb I wanted to move ,I should have been made aware rather than told , wait till may when contract is up.
    3.I have had no letter 30 days prior to renewal explaining situation which I should have.
    If these things had been done as they should have I would have acted on it, clearly I want to leave BT.
    This matter has been refered to ofcom ref 1179422145.
    I have been advised to request recording of original sales call as I belive I have been mis-sold.
    This ACR was not clearly explained.
    I have cancelled my direct debit as I have an outstanding bill for£171.99.
    I do not want to pay in advance for services not required and do not want funds siphoned of to your blackmail fund for changing supplier.

    Hi Kimc1999
    Welcome to the forums.
    Send us an email using the contact us address in my profile. You will find this address in the section about me.
    This will present you with a form which will give us the information we need to assist you with this further.
    Thanks
    Stuart
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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  • I was not aware of the automatic renewal of subscriptions and was chareged on 4/27 for another year of The Daily. How do I cancel the suscription and get reinbursed?  I have recently found how to manage and shut off future renewals. Can i get a refund?

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  • Automatically renewing certificates for digital signatures

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    Sara:
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    I truly appreciate you reaching out and taking care of this for me.
    Wishing you and yours good health and all the good things that life has to
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  • HT204088 How do i cancel an automatic renewal

    I signed up for an app that has an automatic renewal each week.  I want to cancel it but cannot figure out how to do so.  I am sure it is an easy answer but i am baffled.

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  • How to create a billing request for service order that has serv contract?

    Dear Experts,
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  • HT204088 how do i stop star maker to automatically renew every week? It didn't say that it will be automatically renewed initially when u subscribe

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    Is this how I file a formal complaint or Is there also another place to send this complaint to?
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    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

  • Automatic renewal of certificates through CEP / CES.

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    You'll need to chat with Adobe Support. This is a public forum which can't handle membership questions:
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    Please feel free to hit "Like" if my post was helpful :-) Thank You!

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