Have been advised by my email provider (recently blocked account requiring password reset) that they will only reset the password after a proven anti viru and malware scan has been done on ipad and iphone. Is this necessary and if so what do i use

Question

Have been advised by my email provider (recently blocked account requiring password reset) that they will only reset the password after a proven anti virus and malware scan has been done on ipad and iphone. Is this necessary and if so what do i use

Answer 1

As KP has pointed out, there actually aren't any anti-virus programs in the App Store. There are a few that allow you to scan e-mail or stuff like that, and a few that provide you with information about malware and new threats for other systems. But none are available that can scan your iOS device for malware, because the security restrictions in iOS do not permit any apps to have that kind of access to anything. Which means that you also cannot be infected with a virus (unless you have jailbroken your device).
If your account got compromised, that had nothing whatsoever to do with your iPad. Someone simply hacked it remotely. Happens all the time. It's really amazing that, in this day and age, e-mail providers are so ignorant of technology and how their own systems get compromised that they would try to require you to run software that does not exist!