Have you exchanged a MacBook with dead pixels?

Everything was going smooth with my MacBook - too smooth...
My MacBook is developing dead pixels. I've had it for about 18 days and initially the display was perfect but now it seems that fabled mythical beast, the dead pixel monster, is eating my pixels.
Does anyone know what the official policy is for dead bright pixels? Has anyone actually exchanged a MacBook with dead pixels? If you did get yours exchanged how many dead pixels did it have?
Do you think I am better off to keep the MacBook for a while (wait untill the supply catches up a bit) and then return it - or do I need to deal with the issue within the first 30 days?

things were going smooth with my machine until the screen went black. not a doubt in my mind that the inverter was faulty. so that's a mfg. defect right.
the problem is that apple (like so many companies these days) does not want you bringing a dead/faulty product into their store to just "swap it out."
they're going to want you to send it in and all that fun stuff. normally i wouldn't care so much, but i'm now waiting on a technician to call me back and tell me what to do with the machine - and i'm traveling on friday. mbpro was supposed to be coming with me as it's loaded with all my work for a project. grrrrrr.

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Why Apple ship macbook with dead pixel??

I have bought a macbook about two weeks ago... but i notice that one pixel was dead...
I phoned to apple costumer care and they sent to me a new macbook, but also this one have a dead pixel!!
Angry, i phoned again to the apple costumer care but this time they doesn't want to change forgotten that i was in time for a RMA request .
Now i send back this macbook again and i don't know if buy again other macbook until (i go on with RMA request ,shippement costs are paid by apple so i dont lose an euro) i dont have a screen as an Dell notebook of 450 euros give.With no one dead pixel.
Samsung sell their HD ready TV with a warranty over ALL pixels... and Apple dont care about that.
Shame!
I would like to see Steve Jobs in a keynote presenting iPhone with a little black hole in the screen... as i should do with my clients.

Most manufacturers require a certain number of dead pixels before replacing a screen. I actually believe samsung is the only company to have a 0-dead-pixel-policy.
More can be read here: http://www.notebookreview.com/default.asp?newsID=2211
Martin

24' Cinema Display with Dead Pixel

I just exchanged an LED Cinema Display under AppleCare for the blinking/cord problem. Got the new one set up and see that it has a dead pixel. Is there a fix for these, especially being brand new, or do I have to exchange this one too?
Running tests it is very visible on a black background, then blue, and slightly on a green background. Red and white backgrounds make it so that the pixel is not a visible problem.

When I chose my LED Display, I refused two monitors because of dead pixels (green pixels on full filled white background). All of them I tried to order in on-line shops.
When I found out that Apple use LG panels for the LED Display and I understood that I have to go to the off-line shop and choose the display by myselfl. I met 2 years ago with usual LG TFT displays on my work - they all had dead pixels. (IMHO, LG is not good).
I came to one shop and there were 2 Apple LED displays - one at the exposition and one in the storehouse. Of course I wanted new one from storehouse and let manager know beforehand about not going to buy if dead pixels. He brought up the display from storehouse, unpacked, plugged and I personally start to check. I changed the background to whole white and pointed into two green pixels. "***", - I said to the manager - couldn't believe that the display costs crazy money (in Ukraine - $1400-1500) and everyone with dead pixels!
I also have 20" NEC display with perfect IPS panel that I bought 3 years ago for $800. And I should leave the buying of the Apple LED Display and back to my favourite and proven NEC it could be the right decision as you'll see below .
But the manager offer me to check the exhibition example - he assured me that exhibition one is also absolutely new and stood only 5 days in the shop. We plug it, set the background to white and ... "O, miracle! No dead pixels! After three checked displays! Can't belive!" - and this one was really total perfect.
So I forgot about to buy new NEC instead of Apple display. Brought Apple LED Display to home, connected to my brand new MBP 13, compared to my old NEC - everythnig was perfect, colors and overall picture are better than old NEC.
I was happy ... BUT JUST FOR ONE WEEK! It started to blink/flash/blackout - this is the known problem as I found out later: http://discussions.apple.com/thread.jspa?threadID=1902288&tstart=0
I'm very disappointed because I realize that if I give it for guarantee service and they offer me to change it - I'm sure that I'll got the display with dead pixels and I don't want it! So I hope that it the software/firmware trouble and it'll be fixed in the next MacOS update. If no - it'll be the disaster because I'll not be able to return the display and give my money back from the one hand (under Ukrainian laws the money back period of goods is 14 days), and I don't want to give the guarantee replacement with dead pixels!
Sorry for large text I had to to unburden myself!

Apple policy on MBP Retina with dead pixel

Hi
New MBP retina (<90 days) with dead pixel just appeared 2 days ago.
Did anyone experience this and what's the Apple policy on this ?
Thanks
V

Call Customer Support and have them replace the screen. They will send you a box to mail to depot.
I had a MacBook Pro with a dead pixel and left speaker out. My MBP was 4 years old, definently out of warrenty. I called Apple, and they replaced the display without charge.
I received the box on Wednesday, mailed it on Thursday (FedEx) and got my fixed MBP back on Friday, same week! This is why I still buy Apple.
When calling customer service, stress that you have more than one pixel out, as you probably have a cluster. Have them do the repair at depot not at any Apple Store. Make sure, since you are still with 90 days, fix it for free.
Should not be a problem.
Ed

16gb iPhone, 2x exchange experience due to dead pixels :(

I got 8gb iphone 12days ago from at&t store and found out 16g one was released 10 days after the purchase.
I got it from apple online store with overnight shipping because I asked apple store and they said they don't know when they will get shipment. I wanted to get new iphone and return one right after before 14 day warranty period, so there went my $16 overnight shipping fee. I paid $40 for restocking fee, too.
After turning on new 16GB iphone, I was dissapointed. Even before activation, I could clearly see a very bright spot in the black background, while holding the phone 50cm from my eyes. it was between the center and lower-left edge, closer to the center. it was visible on boot up and even in spring board. It annoyed me too much and with dead pixel testing tool, I could find 1 more big dead pixel and one not so big dead pixel(could barely see unless you look at the screen closely)
So I called apple and they told me to go see a genius in offline store. I made appointment and went there next morning. I just showed him two big dead pixels and he said I can use my warranty to get new one. We activated new phone together and before leaving the store, I connected to dead pixel testing website to see if there's any. I was very unhappy to find that it had 2 dead pixels around the center and a dust stuck in the lcd that appears as black dot on the screen. I showed it to the genius and he said every lcd has dead pixels and he can't get me another one because of those 2 dead pixels and a dust.
He told me the first exchange was just an exception he made. I was unsatisfied, first, because the 8gb phone I returned had absolutely no dead pixels, second, the 16GB I had before was better than this exchange, so I ended up with even worse one after paying $100 for extra storage and $40 for restocking fee. I know friends who have iphone and theirs have no dead pixels. I don't know how often deadpixels appear on iphones but what I knew was my 8gb phone and friends' iphones do not have dead pixels.
Ending up with even worse one, I could not leave the store. He called the manager and manager also said I can't get another exchange. I told her that I would not ask for another one even if next one is not satisfying but she said no. I was just standing there thinking about stuff, I even asked her if I can get the 8gb phone I returned yesterday because it was in perfect condition. She said if it's returned, then it is processed and I can't get it back.
Then she said that I can return this 16g one. I told her that I don't want to spend restocking fee again. She told me I don't need to pay that, contrary to what genius told me before. I just decided to get a refund and buy another one, but I wasn't mean enough to get a refund and buy one from them right after. I went to the other apple store nearby and got one. This time, there was no dead pixels, but just one tiny dust on the right edge on the screen which look like a tiny black dot. I decided to just live with it, because it's on the side and it just looks like other everyday dusts on the glass that I usually get, plus I'm tired.
Are deadpixels common in iphones? How's yours?
Message was edited by: saberchan

While watching a bought television show on my iPhone today I found a "pixel anomaly" as Apple calls it. It's not a dead pixel (black or always white) or stuck (I tried a pixel fixer video) but seems to be a dead sub-pixel (the red, green and blue that makes up a pixel). It appears lighter which makes me believe one of the colors is dead. It's a single messed up pixel but it is in the center of the screen. I'm torn whether or not to press the issue on it considering most pixel policies. I know that Apple is really good most the time with their displays. I'm just wondering their thoughts on a single sub-pixel.
My experiences with the genius bar hasn't been that great so I'm wary of dealing with them.

I got a damaged iphone today :( after apple sent me an ipad with dead pixel

Great,
first apple sent me an ipad with dead pixel and misbehaving display and now they are sending me this: http://www.flickr.com/photos/schipplock/4880028188/sizes/l/in/photostream/
Would you send it back?
Dear god, give me any reason why I ever should consider buying apple hardware again if quality management is so bad...I mean I spotted it in two or perhaps three seconds after unboxing it.
What makes me angry now is that this microsim card now doesn't fit into my old phone so when Apple wants to send me another iphone it takes ages (again!)...and I'm without a phone...great :!
Apple oh Apple :/.

schipplockjspasucks wrote:
What makes me angry now is that this microsim card now doesn't fit into my old phone so when Apple wants to send me another iphone it takes ages (again!)...and I'm without a phone...great :!
I don't know if you can do it at an Apple store. But AT&T will let you order the iPhone 4 and still keep what you have until the new phone arrives.

Hi, I have a refurbished upgraded macbook with 320 GB Disk, 4GB Memory and running Lion OS v 10.7.5. This satisfies the second part of the requirement for installing OS X Mavericks (10.9) but happens to be an early 2008 piece. Can I somehow install 10.9

Hi, I have a refurbished upgraded macbook with 320 GB Disk, 4GB Memory and running Lion OS v 10.7.5. This satisfies the second part of the requirement for installing OS X Mavericks (10.9) but happens to be an early 2008 piece. Can I somehow install 10.9? And why is apple not allowing people like me to try out this installation? Any reason that are too technical that people like me cannot upgrade and handle?
This would solve many apps to run on this.

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While Lion used some 32 bit and a lot of 64 bit code, Mountain Lion and Mavericks are pure 64 bit, which excludes more systems than Lion did. It's not something you can add memory to, for example, as it involves the base architecture.
http://reviews.cnet.com/8301-13727_7-57470261-263/older-64-bit-macs-out-of-the-p icture-for-mountain-lion/?tag=mncol;txt
http://reviews.cnet.com/8301-13727_7-57387846-263/will-your-mac-run-mountain-lio n/

I have 10.5.8 macbook with a firewire and want to connect to my Sony Camcorder 2005 iLINK. What adapters do I need?

I have 10.5.8 macbook with firewire and want to connect to my sony camcorder 2005 iLink. I believe they are both 4 pin and need male connecters. Can anyone help me?

Go to the Apple in the upper left corner and select About This Mac, then click on More Info, then select Firewire from the left hand column of the System Profiler. If it says "Maximum Speed: Up to 400 Mb/sec" then this is the cable you need http://www.amazon.com/Cmple-IEEE-1394-FireWire-iLink-Cable/dp/B00403TH0C/ref=sr_ 1_8?s=electronics&ie=UTF8&qid=1311376173&sr=1-8
If it says "Maximum Speed: Up to 800 Mb/sec" then post that back here.

How do you get a MacBook with OS X10.6.8 to print to an HP 4500 all in one wireless printer?

How do you get a MacBook with OS X (10.6.8) print to an HP 4500 all in one wireless printer?

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I have an older 13" macbook with snow leopard, I want to upgrade to the newest mountain lion, can i just purchase and instal?

I have an older 13" macbook with snow leopard, I want to upgrade to the newest mountain lion, can i just purchase and instal?

Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
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Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
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Upgrading to Mountain Lion
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I have a brand new macbook with microsoft office loaded. I set outlook as the default mail. i would rather go back to mac mail but can't figure out how to do it. any ideas?

I have a brand new macbook with microsoft office loaded. I set outlook as the default mail. i would rather go back to mac mail but can't figure out how to do it. any ideas?
Thanks for any help
Lou

I have a similar problem: I switched from mac mail to Outlook 2011 as the default client, and want to switch back. Mailto links (eg from browser etc) default to Mail. However, when I try to email a Word document as an attachment, it continues to open Outlook. Outlook has a button in its prefs for making it the default client, but I don't see a way to turn this pref off in either Outlook or in Word.

Have you been having problems with ipod nano 3rd gen?

Have you been having problems with your ipod nano 3rd gen? got a windows xp computer? is your pc not recognizing it? I think i may have the solution. After 2 2 hour calls to apple tech support they were stumped. we reset it again and again, reinstalled itunes again and again. and they had no solution for me. I went to my device managerand there was a device called (apple Ipod USB driver) with a yellow exclamation point. I tried updating driver but to no avail. I tried uninstalling and reinstalling and nothing. But then I had an epiphany. I went to the device manager right clicked the apple ipod usb device clicked properties then update driver. Hardware wizard went up and I chose not to install automatically. and i chose to install driver manually. and then I installed a generic usb mass storage driver in its place and presto!!! it worked! it was instantly recognized by itunes and it took me to the registration page. I did what the apple support team wasn't able to do for 4 hours. I wonder if they're accepting applications... Anyway i hope this helps anyone out there cause i know i went through a lot of stress.

the driver is just a regular usb mass storage driver. it's in your computer. it's just a matter of installing it manually where it saya to include the location of the driver click browse and choose c:\windows\system32

I have the same case with you an iPad Air in dead pixel or speckle silver dust on screen. It is been 3 months I bought in Avant Abenson in Greenbelt Makati Philippines. Today I decided to change my screen protector film but the speckle dust on the screen

Speckles dust on the screen and it cannot be removed today when I decided to change the screen protector film and noticed is not my fault it is a factory defect on screen it is either dead pixel or speckle dust on screen they are so many said and experience I have read. So I need the replacement a new one for that dismayed screen on my iPad Air. I bought this 3 months ago in Avant Abenson at Greenbelt Makati Philippines. I need the replacement for tomorrow I will go to the store I bought. I love apple products but they need to replace and make go round to improve some defects and cannot be more escalate with this issue of the many of patronizing your products. It is sometimes irritating to the eyes and seen dirt on the screen. Thank you apple customer service to bringing up my complaints and a replacement for tomorrow's to inform the store I bought and advise them here in the Philippines to facilitate in regards to this matter.

I wanted to buy an ipad air to replace my ipad 2 but the one I wanted was (luckily) sold out.
Yesterday I tested the air from a collegue and I noticed the screen was SUBSTANTIALLY less sensitive than the screen of my ipad 2 when using my stylus.
I use Stylus R US especially for I annotate and with the air this did not work well at all... Half of the time there was no contact registered so underying certain parts of the text was a disaster...
Just working with the finger all whent OK... Just fear that another app I use a lot (notes +) will have same problem.
On the Ipad 4 also retina all goes *** smooth as on my ipad 2...
Is this a fault of a specific ipad air series? Or is this normal?? If it is I think this is truelly a huge flaw and I cannot see how not manny people using the ipad for notetaking etc did not notice this...

Macbook air with dead pixel

I bought my Macbook Air about 40 days and "dead pixel" rised in the midle of screen.
The store wants to repair de display and not replace the machine.
Is that correct?

After the 14 day return period, whether the unit is repaired or replaced is up to the Apple's discretion. I mean it wouldn't make sense to replace the whole unit over a single pixel, unless that option had some other overriding reason to do so. Sometimes exceptions are made, but I don't know that you can expect it.
Make sure you have a complete backup of the machine before taking it in. There is no guarantee that they won't wipe the unit, or if they end up replacing it after all, you will have lost everything.

24" iMac with dead pixels

I haven't seen any threads about this so I figured I'd give it a go and see how many others have dead pixels. My first 24" that I took home from the Apple store had one single, almost not noticeable, dead pixel. Most LCD manufactures will not warranty anything less than 6 dead pixels. It was near the center of the screen and after forking out $2400 I wanted a perfect LCD with no dead pixels. So I took it back the next day and luckily for me the manager at the Apple store let me exchange it. I took it out of the box in the store, booted it to check it out and didn't find any dead pixels. 3 or 4 days later I found a dead pixel. Bright blue near the bottom. You can only see it on a black screen. So I told myself that I would just deal with it until the next day I found a second dead pixel. So now I have 2 dead pixels and am pondering whether I should take it back or not..
George

Hello,
'Stuck' pixels, i.e. those that are stuck at a particular colour may sometimes be cleared by simply rapidly changing the colours behind them.
Have a look at:
http://www.apple.com/downloads/dashboard/status/pixelfix.html
cheers
mrtotes

Have you exchanged a MacBook with dead pixels?

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