16gb iPhone, 2x exchange experience due to dead pixels :(

I got 8gb iphone 12days ago from at&t store and found out 16g one was released 10 days after the purchase.
I got it from apple online store with overnight shipping because I asked apple store and they said they don't know when they will get shipment. I wanted to get new iphone and return one right after before 14 day warranty period, so there went my $16 overnight shipping fee. I paid $40 for restocking fee, too.
After turning on new 16GB iphone, I was dissapointed. Even before activation, I could clearly see a very bright spot in the black background, while holding the phone 50cm from my eyes. it was between the center and lower-left edge, closer to the center. it was visible on boot up and even in spring board. It annoyed me too much and with dead pixel testing tool, I could find 1 more big dead pixel and one not so big dead pixel(could barely see unless you look at the screen closely)
So I called apple and they told me to go see a genius in offline store. I made appointment and went there next morning. I just showed him two big dead pixels and he said I can use my warranty to get new one. We activated new phone together and before leaving the store, I connected to dead pixel testing website to see if there's any. I was very unhappy to find that it had 2 dead pixels around the center and a dust stuck in the lcd that appears as black dot on the screen. I showed it to the genius and he said every lcd has dead pixels and he can't get me another one because of those 2 dead pixels and a dust.
He told me the first exchange was just an exception he made. I was unsatisfied, first, because the 8gb phone I returned had absolutely no dead pixels, second, the 16GB I had before was better than this exchange, so I ended up with even worse one after paying $100 for extra storage and $40 for restocking fee. I know friends who have iphone and theirs have no dead pixels. I don't know how often deadpixels appear on iphones but what I knew was my 8gb phone and friends' iphones do not have dead pixels.
Ending up with even worse one, I could not leave the store. He called the manager and manager also said I can't get another exchange. I told her that I would not ask for another one even if next one is not satisfying but she said no. I was just standing there thinking about stuff, I even asked her if I can get the 8gb phone I returned yesterday because it was in perfect condition. She said if it's returned, then it is processed and I can't get it back.
Then she said that I can return this 16g one. I told her that I don't want to spend restocking fee again. She told me I don't need to pay that, contrary to what genius told me before. I just decided to get a refund and buy another one, but I wasn't mean enough to get a refund and buy one from them right after. I went to the other apple store nearby and got one. This time, there was no dead pixels, but just one tiny dust on the right edge on the screen which look like a tiny black dot. I decided to just live with it, because it's on the side and it just looks like other everyday dusts on the glass that I usually get, plus I'm tired.
Are deadpixels common in iphones? How's yours?
Message was edited by: saberchan

While watching a bought television show on my iPhone today I found a "pixel anomaly" as Apple calls it. It's not a dead pixel (black or always white) or stuck (I tried a pixel fixer video) but seems to be a dead sub-pixel (the red, green and blue that makes up a pixel). It appears lighter which makes me believe one of the colors is dead. It's a single messed up pixel but it is in the center of the screen. I'm torn whether or not to press the issue on it considering most pixel policies. I know that Apple is really good most the time with their displays. I'm just wondering their thoughts on a single sub-pixel.
My experiences with the genius bar hasn't been that great so I'm wary of dealing with them.

Similar Messages

Have you exchanged a MacBook with dead pixels?

Everything was going smooth with my MacBook - too smooth...
My MacBook is developing dead pixels. I've had it for about 18 days and initially the display was perfect but now it seems that fabled mythical beast, the dead pixel monster, is eating my pixels.
Does anyone know what the official policy is for dead bright pixels? Has anyone actually exchanged a MacBook with dead pixels? If you did get yours exchanged how many dead pixels did it have?
Do you think I am better off to keep the MacBook for a while (wait untill the supply catches up a bit) and then return it - or do I need to deal with the issue within the first 30 days?

things were going smooth with my machine until the screen went black. not a doubt in my mind that the inverter was faulty. so that's a mfg. defect right.
the problem is that apple (like so many companies these days) does not want you bringing a dead/faulty product into their store to just "swap it out."
they're going to want you to send it in and all that fun stuff. normally i wouldn't care so much, but i'm now waiting on a technician to call me back and tell me what to do with the machine - and i'm traveling on friday. mbpro was supposed to be coming with me as it's loaded with all my work for a project. grrrrrr.

Screen replaced due to dead pixels

I had my screen replaced under warranty due to dead pixels, the dead pixels are back but my laptop is now out of warranty. My question is how long is that replaced part guaranteed for is it still in line with the overall laptop warranty or as its been replaced does it have its own timeframe?
Thanks in advance.

Thank you guy's for chiming in...
On 11/18/2013 when I took it into the store to have them look at it I remember the Genius teling me that they could have forgoten to change the "Boot Order" from "Wireless to SSD."
I guess they change the Boot Order to Boot Wireless first then SSD - they most likely forgot to change the Boot Order back to SSD first then Wireless which is probably what was causing all the problems I was experiencing from 10/31/2013 till 11/18/2013.
- On 11/18/2013 I dropped the laptop off at 11:30 am and picked it up the same day at 8:30 pm; is this enough time for them to run all these tests? I don't know...
- Could it have been a faulty SSD or something that wasn't seated properly during install? I don't know...
So far the laptop seems to be working fine - I have not experienced any problems that were present form 10/31/2013 till 11/18/2013. I have been using this computer and so far the internet has not been acting funny nor has the world sign showed up on start up (cross your fingers) which is why I decided to run the hardware test myself.
I ran the Hardware test by Holding down ALT (Option) + "D" and it showed no hardware failure. Is this the same extended test they perfom at the store? I don't know...
On 11/18/2013 when I picked up the laptop thay told me that one of the memory's was not giving a proper reading and I would need to replace the entire logic board? So far I have not experienced any problems so I don't know why I was told to change the logic board....
All I can say is at this point is I am done dealing with this machine. Just going to sell it and move forward...
Be carefull and don't take the word of these Genisu's - do some reasearch yourself before you agree to thier repairs.. hopefully you guy's won't have any problems...
Good luck and Happy Holiday's!

Repairing display due to dead pixels

ive had my 2nd 30in display and now seeing 4 -5 dead pixels ... due to the type of work i do the positioning of these are VERY annoying. I spoke to AC and they are willing to repair my display meaning that the casing will remain the same but i guess the guts are to be changed. What are the experiences of anyone who has had this done? Wondering if i should just push for a totally new display however i guess the down side would be getting a display that is worse. would like to hear from anyone who has had this done.

Hello
I had 6 dead pixels on my macbook pro screen. I was quite annoyed about it.
After a huge research I did find solution. At least you can try it is for free
It is a small Jawa applet which flickers and can unstuck pixels.
I had 6 dead pixels. After using this flickering applet for 10 minutes 4 of the pixels disappeared They were in the center of the screen.
The last two are placed on the top of the screen. On the top dock where the blue apple is. Fortunately there is no way I know about how to hide this dock. Therefor stuck pixels remain. (if you know how to get this flickering applet over entire screen please let me know, the videos on the website did not work for me)
Anyway check this website and good luck, Hope it helps.
http://www.jscreenfix.com/basic.php
MIKE

Dust under Iphone 3GS screen ... or dead pixel?

I picked up my Iphone 3GS from my local AT&T store this morning. I was very excited, as this is my first Iphone product. Almost immediately, I noticed a small black dot about 2/3 of the way up from the bottom of the screen, and smack-dab in the middle (horizontally). At first I thought it was a dead pixel (I have a long history with these and they drive me nuts). However, after further examination, I think this may be something else (a spec of dust perhaps). I say this because the dot is visible even when the phone is powered off. Furthermore, under bright light (when the screen is off), the dot appears to cast a "shadow" on the screen. What should I do? Is there a good way to determine if this is a dead pixel or dust? To get the phone serviced, should I return to my local AT&T store, or go to my local Apple store?

My first had dead pixels, the second had dust. They on the second one wouldn't let me switch it out because I am too picky. Well, when I've spend close to 10k with apple over the last year, I think I have every right considering the price they command on their products.
I wouldnt go to a dealership and buy a band new car that had had one or two rims curbed and take it home happy. It is still driveable, and nothing that would ruin the car but you get the point.
So now I'm on the phone trying to have them ship one out to me. I wish the apple store by me would get new management.

Dissatisfied with Toshiba support due to dead pixel

Poetential buyers of Toshiba products beware. Toshiba offers very little support. All they do is try to weasel out of warranty repairs. After owning 14 toshiba laptops, for myself and my business, I will never spend another dollar with Toshiba.
I have a custom P750. 10 days after receiving it, the motherboard fried. Instead of offering me a replacement unit, I had to wait several days for a box, mail it off, wait for the repairs, and wait for them to mail it back. I couldn't drop it off at the local Toshiba repair facility. Actually, I could, but if I did that, I would be responsible for the cost of repairs. I have no clue what logic there is to that, but there you go. After that 3 week ordeal, I finally got my machine.
Fast forward to this weekend. A pixel burns out on my screen. My warranty is up in 2 weeks. So begin the repair process. I am astounded when the lady informs me that Toshiba will not fix it. She says "we don't fix screens that only have I dead pixel" and "One pixel does not affect the machine's performance". Well pardon me, but it sure affects me looking at a black dot on my screen 24/7. I ask to speak to a supervisor, she puts me on hold, comes back and tells me she talked with a "level 2 technician" who informed her they wouldn't fix a screen with a dead pixel. Again I ask to speak to a supervisor, so she tells me I'll get a call back.
So an hour later I get a call back from a "supervisor" who tells me they will not fix a screen with a dead pixel. I try to explain to him, that pixel makes the screen defective, and I want it fixed under warranty. If I'm selling this machine, and somebody asks me "Are there any dead pixels?", I'll have to say yes, and lose money in the process. He tells me again "we don't fix screens for a dead pixel". As I try to explain to him what a warranty is, he cuts me off and tells me he spoke with someone, and they've determined that pixel is the result of physical damage, and therefore not covered at all. ?!?!?

First of all, how could you possible come to that conclusion without seeing it? Second, how did it go from we don't fix screens with x number or dead pixels, to "you must have damaged it somehow, so we aren't responsible. Third, how it is possible for me to physically damage 1 pixel? Anybody? Cuz I can't think of anything. At this point to guy is rude, and I'm being rude back How dare Toshiba try to worm out their warranty by saying I damaged it. Gutless.
The "supervisor" then told me he was transferring me to customer relations. I asked to speak to his supervisor, but he said no and put me on hold. There I sat for 20 minutes. Nobody ever came on. Real professional. So, 3 calls later, toshiba agreed to send me a box to send it in, but they couldn't promise me they would fix it. THE WARRANTY IS THE PROMISE! So the Toshiba technician, who I'm sure will be fair and impartial, gets the final say so on my repair. Great. In 2 weeks when my warranty expires I expect my burnt pixel amount to exceed whatever is necessary to send it in. The difference? It'll cost me $400 for Toshiba to fix it.
Shame on you Toshiba. I've filed a complaint with the BBB, and I will be spending the night on social media expressing this story of how you treat your long time customers. Your "customer service" is a sham. Your business practices are shady and unethical. I will never spend another dollar on anything Toshiba Nor will anybody I know. Did I mention I work in lighting and video production? Now I know you will read this and honestly not care that you aren't getting my money or anybody I know's money. I'm just a little guy. But you keep this up and you will see a difference from the thousands of other people you treat as an ATM. Shame on you.

IPhone 5 Dead Pixel Warranty Question?

Hey guys! So I have an iPhone 5 with a bunch of dead pixels/dust sort of near the top.... My situation is somewhat unique, so I wanted to see what you guys thought! This iPhone 5 was in warranty just couple of months ago, where they replaced the screen glass. Now that these dead pixels/dust are on the screen (probably due to the 'repair' as they weren't there prior.) will they still cover it since it was something they caused right at the end of my 1 year warranty? Obviously I can create an appointment and find out, which I probably will, but I wanted to see if anyone had some insight on this! I don't want to make a trip just to find out they will do nothing for me....
Thanks guys!
potpotsie

Obviously you didn't read what I said. And if what you have to say doesn't matter then don't say it. Let me say it again for you, since you obviously failed to read it the first time. I don't want to make the extra trip if it isn't needed, I was looking to see if others have experienced this issue and what were the outcomes of them to avoid going to the Apple store and having a bad outcome. Not eveyone lives right next to an Apple store.
Thanks for the help though!

IPhone 6 screen is having dead pixel

Hi Apple technical support,
My Ant helped me to buy a new iphone 6 in USA at 16/10/2014 and now I'm using it in Vietnam. Unfortunately, I recognized that, my iphone 6 screen is having 2 dead pixel, I'm really disappointed and inconvenient about this problem with my iPhone. Can anyone answer my question that will I able to be changed another iphone 6 right now. And where can I take my iphone to apple service in Vietnam.
Hope to see your answer as soon as
Thank for your help

Hey there Trimao,
If I understand correctly you appear to have 2 pixels not functioning correctly on your iPhone. I can see how that would be a bit disheartening. Here is the webpage for Vietnamese repair options for your device:
Apple - Support - Service Answer Center
Thank you for using Apple Support Communities.
Take care,
Sterling

Dead pixels and dust under screen of 4 new iPads

I own 2 iPhones and finally decided to buy an iPad, actually 2, one for myself and one for my fiancé. On launch night we purchased a 16gb black wifi model at our local Walmart. After about and hour so, we noticed the screen had 2 dead pixels. So we returned it for a refund and went to our local BestBuy today and purchased two black 16gb wifi models. They both had dead pixels or dust under the screen. So we returned to BestBuy and showed it to multiple employees and the store manager. While on my way back to the store I called the Apple support number to report the issue. The Apple guy said it was probably a bad batch.
We ended up getting 2 16gb white models. I am using one now to type this message. It's screen is flawless. Unfortunately, the other white iPad has two dead pixels. So I am returning to BestBuy in the morning to exchange the white one for another.
I didn't think it was possible to have this much bad luck with a product. I am still a huge Apple fan and will continue to purchase Apple products. It must be Samsung's quality control. At least I have one flawless iPad. If I have to pay $200 extra to get a flawless 64GB model I will.
Anyone else have any issues with the screen on the new iPad?

Well I had an issue as well with the New iPad screen. The first had dust under the screen took it back upgraded to a Verizon model at an apple store. I made the mistake not checking it before I drove 50 miles back home. Got home same issue!!! Now i was off to apple store again to have it replaced which they did. This time I opened it in the store sure enough another one with dust or dead pixels on the screen. It was very clear on a white background. They swapped it again now this is my fourth New iPad checked it out again and it was 100 percent perfect for now which it should be NEW.

Should I care about a dead pixel?

I just got my replacement and I noticed a black dead pixel on the top right. I hate idea of waiting another month or being too picky. I thought I read someone had posted something you can try to fix pixels.

Kappy wrote:
You will find that many displays have one or two dead pixels, and this is considered normal. Apple will not replace a display with one dead pixel.
Whether it's 'considered normal' by Apple or not is irrelevant. They only state this knowing that it will put some people off from doing anything about it. As it's perfectly possible for Apple to produce a Mac without dead pixels, there's no reason to accept anything less. Everyone pays their hard-earned money to buy a new Mac. It isn't a lottery as to whether you get a flawless display or not. If I get a perfect example and yours comes with dead pixels, wouldn't you expect yours to have the same level of quality as mine? Would you be happy knowing it was possible to have a dead-pixel-free display but got the next one off the production line? Whether you use your 14 day 'cooling off' period to return your Mac due to dead pixels, and here in the UK we pay no restocking fee, or whether you insist on a replacement instead is up to you. You are entitled to receive a fully working machine and that includes ALL the pixels.

Can apple exchange my 16gb iphone for 32gb if i pay the difference?

I had a 16gb iphone for Christmas, I was wondering if apple would let me exchange for the 32gb if i pay the difference its still in the original box with the cellophane still on

Maybe if you start with Merry Christmas.
Allan

Verizon won't let me exchange 16gb iphone for 32gb

Hi, I recently got the 16gb iphone 4 but decided to exchange for 32 but verizon won't let me because before I got iphone I bought an htc droid incredible and returned it in exchange for iphone; the problem is they will not let me do another exchange for 32 gb because they only allow one exchange but I feel this is not right they should allow as many exchanges as we want until we are happy. I hope someone from verizon who is here can help because I really want the 32 gb.
Thank You

I will explain the reason for this, i'm sure it's a policy. But the reason for this is so customers won't come anytime they're like, "Hmm, the other phone is newer and shiny i want that one." You sign a contract when you get a phone with them, you have to stick it out untill it's done you can't just go in and exchange it anytime you please. They're a good company, but, if they start doing that they're out of buisness in a month. I'm sorry this happened to you, but, it's just the joys of signing a contract to get a phone. (EDIT>--- And i forgot to add, even if you don't have a contract the point still stands. The buisness just doesn't come out making money if they just let you come in anytime you want to exchange a phone for a shinier new one.)

Is it possible to exchange the 16gb iPhone with the 32gb by paying the difference in an apple retail store?

hi, i bought an iphone 5 about two weeks ago, my iphone has only 16gb of storage and i am running out of storage. Is it possible to exchange the 16gb iphone with the 32gb by paying the difference in an apple retail store? Also i didnt buy my iphone in an apple store.

If the retailer you purchased the iPhone from allows a return for payment credit within a designated period of time after the purchase date, you will need to return the existing iPhone and package contents for payment credit to that retailer - Apple deducts a 10% restocking fee when an iPhone is purchased and returned at an Apple Store, followed by purchasing the iPhone with the storage capacity you now want.
Message was edited by: Allan Sampson

Iphone has a dead pixel, will apple exchange for a new one?

I just noticed a dead pixel on the center of iphones display. The pixel is tiny but my eyes keeps fixating on them and its annoying. What should I do?

They will replace it, they have reserves for replacement that often the manager is the only one aware of. I had the same problem and it drove me NUTS! The manger replaced it with his emergency secret stash. I feel so much better now and my new one is perfect. That one pixel in the middle of the screen was so annoying!

Dead pixel - worth the trouble to exchange?

Will Apple give me a new iPhone since mine has a dead pixel, or is it not worth it to try?
iMac Core Duo, eMac G4 Mac OS X (10.4.10) And an 8GB iPhone!

Can someone explain this to me? I have what appeared to me to be about 20 dead pixels on my screen. I took it to genius bar and they said I only had 3 and this was normal and that everything else I saw was natural "bleeding" that would "go away in time." The dead ones and the "bleeding" ones look exactly the same to me. Now I'm reading here that people have just one dead pixel and apple is honoring their exchange? Why not me? I have what looks like 20!

16gb iPhone, 2x exchange experience due to dead pixels :(

Similar Messages

Maybe you are looking for