Having problem signing into eprint center. "invalid email and password".

Tried to sign into eprint center to change some preferences. Received "invalid email address and or password" notice. Changed HP passport password, are these two one in the same. HELP
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Hello Mommommary,
I'm sorry to hear that you are having this issue but here is a solution that may help(Cant Login to ePrintCenter)
1. No the hp passport and the ePrintCenter account information are separate systems. Unless when you created the ePrintCenter account you used the same username and password you used to create the hp passport.
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Problem logging into ePrint center - can't retrieve password

I set up an ePrint account recently and now I can't log in to my account.
I tried using the forgot password link but it does not send me anything. I sent a test email to my printer and it worked. I also tried to re-register using my email address and it says there is an existing account.
Is the system down?

More likely you have used Snapfish to create your ePrint Center account for the first time, therefore you will have to use the Snapfish Login:
From the Sign In page, click the Snapfish icon:
Try logging in from the popup screen.
If the logon still fails, Click the Forgot password link withing the Snapfish popup window.
You will be redirected to the Snapfish forgot password page. provide the email address and click OK.
Now try logging in using the Snapfish logon using the newly provided password.
Please let me know if that helps,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

I am having problems signing into my account i reset my password and it wont work it tells me this password has never been used help me please

icant sign into my account i have reset my password and everything it tells me that this pasword has never been used

Have you tried signing out and then back in?

I have a new email address. My partner still has the old one. I downloaded Oxford Dictionary using original email. Now my Ipad shows I have an update for it but even when I sign into using the original email and password I get "cannot connect to store

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Purchases are tied to the Apple ID they were purchased with. If you use a new ID, you have to buy again.

Im having problems signing into my itunes account and i now the password is correct so it is not letting me homeshare?

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If you are absolutely positively sure that the password you are typing in is your Apple ID password, I would try once more to enter the password. Be real careful as you type and make sure that Autocorrect is not changing what you are typing.
If no luck try to proceed without entering the password. If you can get the iPad functional go into
Settings > ITunes and App Store and log in there.
If you can log into to your Apple ID there you will also need to go to
Settings > Messages > Send and Receive and enter or check the email at which you want to receive messages,
Also
Settings > FaceTime > check or enter the email address you want to be reached by FaceTime.

I try to log into ePrint Center or Connected and get invalid email

When I try and log in it tells me invalid email. I tried logging into eprint center as well as connected. I've reset my password so it knows me.

Hi @CAACAA
Welcome to the HP Support Forums. I understand that you are unable to log into your HP ePrintCenter or HP Connected account.
For the error that you are receiving, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Signing Into Eprint Center

Please Help me with this
I am trying to Register into ePrint Center!!
It keeps saying to me I can't use same e-mail and I can't use same password..
I have never used ePrint before, so I should not be getting that response..
Thanks
Vic

What happens when you click the "forgot password" link?
If that doesn't work, try resetting your password with www.snapfish.com or even going as far as to contact them and asking them to remove your account. The two sites are notoriously linked and could have been created many years ago with an accidental click of an installation.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Problem Signing into ePrint

I am trying to sign into ePrint but I keep getting this message at the top of the screen.
Ajax submit failed: error = 403, Forbidden
Does anyone know what this error message means or find out what it means.
It may have something to do with the printer being wrongfully listed as "out of warranty" . It was purchased March 13 2013 and I have sent them a request to be moved to warranty status with supporting receipt. If this error message is for something else, does anyone know what it is referring to or how to resolve it.
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Hi gabbster68,
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I recommend the steps in this article if you are not able to sign in to Game Center:
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Michael Black wrote:
Sorry, did not mean to misquote you. Personally, I see nothing wrong with married couples sharing a single AppleID for purchases, and certainly many do. But it's a choice.
Actually, it does bring problem to couples, married or otherwise, when they spilt up. This forum is full of horror stories of splits and then one of the couples "locks" the other out of the Apple ID and in some cases rendering the phones useless (because of activation lock). Pettiness, IMO. But I digress .
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I still cannot sign into eprint center despite everything, always an error with my private email

address. i see that this has been a familiar and very frustrating issue for many. i read that i am not suppose to sign in with the printer email address so I don't know what to do. I registered it with private email, somewhere along the line i think it was switched to default but who knows. Regardless, it won't let me set up an account with my private email because its "in use". well yes its mine but its not "in use" for sure. I have read so much last night and now more hours tonight. I do know that we are not suppose to use the random printer email address to sign in so i dont know what to do. just seems ridiculous that this is so complicated. my whole intent is to change my printer email to something more user friendly, see what apps people really like to use that i can add...... but left at the door. HP? someone smart? please help......

I was able to use eprint center, but my personal email address didn't work, same as yours. I never saw instructions to not use the random printer email address, and I finally tried that and it worked. The email address was the Printer Code @hpeprint.com. Once I got in like that, it let me create a nicer email address for my printer, but the suffix is still @hpeprint.com. I have not been able to use my personal address in the eprint center, so I guess it really wants the printer's email address. I hope this helps you!

Cannot sign into eprint center

I am trying to set up an HP Officejet Pro 8500A Premium for eprint. I'm having difficulties logging into the eprint center. I can't recall the password and the link to reset the password doesn't seem to work. I saw one reference to contacting Cloud support but no link to a phone number or email. Anyone have any advice?

Hi I hope you are having a great day and welcome to the HP forum;
Ok if I understand you correctly you already sign in for the service and use it at one point but now you can't access the service anymore.
Please clarify I will do my best to assist you.
RobertoR.
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Can't sign into ePrint Center

I created an account a few weeks ago. Now I can't log into the site. The forgot password doesn't find my email ("Enter the email address associated with your account." which I'm doing). I know it's the right account because it's the only one I use for things like this AND I tried to re-create my account using that email and it says it's not available.
And for the record, the "Enter the email address" is a stupid modal popup box that requires me to close it before I do something else. BAD practice. Further it doesn't let me copy the text on the popup. BAD. Get your devs to rework that.
For the recrod, printing via email is not working so that's why I'm trying to log in. It worked for a test print and for a couple real prints when I first set it up.

Hope you are doing well and sorry to learn that you are having this issue;
May you share what is the complete printer model?
What operating system and version of the OS are you using i.e.. Win XP pro SP3 64 bits.
please update the post with this information I will do my best to help you.
Go to this list is a very complete list of steps on how to start and troubleshoot issues with ePrintGo to this link;
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/START-HERE-How-To-amp-Troubleshooting-informat...
Let me know you still have inquires or problems i will do my best to help you.
Hope this helps!
RobertoR
▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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Help with signing into ePrint Center

I can't sign in to set up eprint. It tells me incorrect password and when I try to reset my password it tells me to enter the correct e-mail address. It is the correct e-mail address!!! Please help.

Hi mevalerie, take a look at this post and see if this solution works for you http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/No-longer-able-to-acces-account/td-p/1782829
Feel free to post back if you're still having problems.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Having problem signing into eprint center. "invalid email and password".

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