Help in UCCE Outbound System

Hello, my name is Eric and i have a little problem. First i create a UCCE 7.5 environment and i try to started a outbound system, and i do everything that the outbound guide showed me, but the outbound system didnt works. I need some help because the outbound configuration is perfect, but the campaign doesnt start. I want to shows you a log about the dialer.
locate port: 008, owner: RESERVE_PREDICTIVE
13:10:05 dialer-baDialer Trace: (CPORT) SetState, port: 008, state: GET_AGENT
13:10:05 dialer-baDialer Trace: MRTask::ProcessNewTaskFailureEvent: Received NACK for NEW_TASK
DialogueID=271, SendSeqNo=1, ReasonCode=Unknown routing problem
13:10:05 dialer-baDialer Trace: MRTask::ProcessNewTaskFailureEvent: Received NACK for NEW_TASK
DialogueID=272, SendSeqNo=1, ReasonCode=Unknown routing problem
13:10:05 dialer-baDialer Trace: MRTask::ProcessNewTaskFailureEvent: Received NACK for NEW_TASK
DialogueID=273, SendSeqNo=1, ReasonCode=Unknown routing problem
13:10:05 dialer-baDialer Trace: (PDR) MR Reservation Failed for port: 006, state: GET_AGENT, reason: 209
13:10:05 dialer-baDialer Trace: (PDR) End port: 006
13:10:05 dialer-baDialer Trace: (PM)
Release port: 006, state: [GET_AGENT]
13:10:05 dialer-baDialer Trace: (CPORT) SetState, port: 006, m_ReservationCallTime: 0, state: IDLE
13:10:05 dialer-baDialer Trace: (PDR) MR Reservation Failed for port: 007, state: GET_AGENT, reason: 209
13:10:05 dialer-baDialer Trace: (PDR) End port: 007
13:10:05 dialer-baDialer Trace: (PM)
Release port: 007, state: [GET_AGENT]
13:10:05 dialer-baDialer Trace: (CPORT) SetState, port: 007, m_ReservationCallTime: 0, state: IDLE
13:10:05 dialer-baDialer Trace: (PDR) MR Reservation Failed for port: 008, state: GET_AGENT, reason: 209
13:10:05 dialer-baDialer Trace: (PDR) End port: 008
13:10:05 dialer-baDialer Trace: (PM)
Release port: 008, state: [GET_AGENT]
13:10:05 dialer-baDialer Trace: (CPORT) SetState, port: 008, m_ReservationCallTime: 0, state: IDLE
13:10:06 dialer-baDialer Trace: (CM) Request records from campaign manager, skill: 5004, records: 100
13:10:06 dialer-baDialer Trace: (CB) Requesting callback records
13:10:06 dialer-baDialer Trace: (CM) Received customer records, count: 0, skill: 5004
13:10:06 dialer-baDialer Trace: (CM) Received callback customer records, count: 0
Thanks.

Hi,
I am facing the same issue. are you able to resolve this?
The IVR campaign is working fine and the Dialogic Test is also workin!! but the agent based campaign is not dialing the customer, neither can i see the agent getting reserved.
Here is the log:
Allocate port: 003, owner: RESERVE_PREDICTIVE
10:32:42 Trace: (CPORT) SetState, port: 003, state: GET_AGENT
10:32:42 Trace: MRTask::ProcessNewTaskFailureEvent: Received NACK for NEW_TASK
        DialogueID=23, SendSeqNo=1, ReasonCode=Unknown routing problem
10:32:42 Trace: (PDR)   MR Reservation Failed for port: 003, state: GET_AGENT, reason: 209
10:32:42 Trace: (PDR)   End port: 003
10:32:42 Trace: (PM)
Release port: 003, state: [GET_AGENT]
10:32:42 Trace: (CPORT) SetState, port: 003, m_ReservationCallTime: 63, state: IDLE
10:32:43 Trace: (CM)    Request records from campaign manager, skill: 5012, records: 100
10:32:43 Trace: (CM)    Received customer records, count: 0, skill: 5012
10:32:44 Trace: (SGM)   Request skill stats, SG: 2, periph: 5000
10:32:44 Trace: (SGM)   Request skill stats, SG: 4, periph: 5000
10:32:44 Trace: (SGM)   Request skill stats, SG: 5, periph: 5000
10:32:44 Trace: (CM)    Request records from campaign manager, skill: 5012, records: 100
10:32:44 Trace: (CM)    Received customer records, count: 0, skill: 5012
10:32:44 Trace: (SGM)   Skill group stats received, SG: 2, agents - logged in: 5, available: 5
10:32:44 Trace: (SGM)   Skill group stats received, SG: 4, agents - logged in: 1, available: 1
10:32:44 Trace: (SGM)   Skill group stats received, SG: 5, agents - logged in: 1, available: 1
10:32:44 Trace: (SGM)   Skill group balance, SG: 5 Agents - logged in: 1, percentage: 100, available: 1, resrving: 0, cumulative ports needed: 2.50
10:32:44 Trace: (SGM)   Skill group balance, SG: 5, Port Percentage: 100.000000, Ports: 5 --> Ports Allocated: 5
10:32:44 Trace: (SGM)   Predictive reserve request, SG: 5, count: 1
10:32:44 Trace: (PDR)   Predictive dial request, SG: 5, count: 2
10:32:44 Trace: (PM)
Regards,
Sandeep

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Date: Wed, 2 May 2012 13:04:14 -0600
From: [email protected]
To: [email protected]
Subject: Need some help after inserting CMS system
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>
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