Help me please my new ipod 3rd gen. nano isnt workign correctly!

okay so i just bought the new Ipod nano 3rd gen. (green) and SOMETIMES when i turn my Ipod off and turn it on again.... but lately it is stuck like this! i cannot listen to the sound but ands the track isn't playing on the screen and i check the volume, earbud connections and nothing..... like my music or videos won't play... viedos are black screen with no sound. and songs i can browse and looks liek song it playing but screen isnt playing (numbers don't move) and no sound.....what can i do?
should i try to get a new ipod because mine is only 10 days old!?
help.. thanks.

Hi there,
I'd suggest first resetting the iPod (check the online manual for that) and then restoring the latest software using iTunes.
Good luck!

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