Help with blackberry I.d. on my phone

Need help with blackberry id on 9860. I changed my email address and password online to reset it. Now I cannot access apps or update features as it just keeps locking me out. Not sure how to correct this or change it on my phone, I went to options, then device typed in the new info still nothing. Need some advice as it's been this way for a while not able to access apps etc or download. It's frustrating can someone advice please. T Thank you

Hi jspooner
Welcome to BlackBerry Support Forums
Why did you Change your Username or email and password , are you having any issue with it ? Did you upadate your email in BlackBerry ID website ?
If you still remember your old BlackBerry ID and password then try this Knowledge Base to Change or Update your BlackBerry ID username :
KB28060 : How to change or update a BlackBerry ID username on the BlackBerry ID website
Try it and let us know if you recieve the same error or any error message.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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I need help with BlackBerry 8820's bluetooth issue

Hi!
Please accept my appology of my poor English.
My 8820 has a bluetooth issue with Bluedio E9+ headset. It must be note that the headset works well with another phone (not BlackBerry). My BlackBerry can't actively connects to bluetooth headset by the method 'Menu' key > 'Connect' option, but still able to receives connection request from the headset and pairs with the headset when i choose Yes. At this point I can use bluetooth function for data transfering, Voice Dialing and music playback (i.e. mp3 files). But each time I try a mp4 file with default video player in Media folder, its audio will never work with the bluetooth function, and the phone's speakers is automatically enabled. I try the menu when the video was playing, but there are only Activate Handset and Active Speakerphone options. Then I was converted the file with BlackBerry Video Converter Pro; I remove and reinsert the battery; I wipe the phone and install new ROM,... But none of them work.
Please help!
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Copyright © 1986-2015.
Mama MiraTech, Co. Ltd.
All rights reserved.

This was an unintended result of an intentional change to fix how Premiere Pro handles spanned MXF clips. To learn a bit more, please consult this thread: http://forums.adobe.com/thread/1358012?tstart=0
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URGENT HELP WITH BLACKBERRY ID!

Hello,
I have a persistent problem with my BlackBerry ID. When I registered I stupidly entered my email address without the number in it, so it was incorrect. Unfortunately, this is the only email address the phone recognizes, so when I type in my actual registered BlackBerry ID and password, it tells me to 'Enter the user name associated with this smartphone.' When I do that, it tells me (correctly) that that user name does not exist.
So, how do I get my phone to recognize my registered user name? I can successfully log in to everything BlackBerry on my computer with it, but not my phone.
Please help.
Thanks.

Trying the following method:
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB26694

Help with Blackberry Link

Hello - I just upgraded to the Q10 from the Bold 9000, and I am having problems getting the BlackBerry Link to work properly. I successfully downloaded the application (Version 1.1.1 build 13) to my MacBook, but it does not recognize my Q10 when I use the USB cable to plug into the Mac - the tab for it never appears at the bottom of the screen. It only shows up if I select "Show Disconnected Devices". It advises me to reset the Q10 to the factory settings, but I will lose all of the vacation photos and other data that I have added to the device since I bought it.
So, in a nutshell, I can't back up my data because the BlackBerry Link won't work properly, and if I reset the phone I lose it all. BlackBerry Protect no longer backs up my data for me. I could e-mail all of my photos to myself, but that seems to be a tedious last resort. Does anyone have any suggestions? Please help!

Hello witchland and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing an issue with your device connecting to BlackBerry Link.
Disconnect your device from your Mac and restart your Mac.
On your device, go to Settings>Storage and Access and ensure Access to Storage shows USB Connection as Connect to Mac. Keep scrolling to the bottom and ensure USB Mass Storage is Off.
Launch BlackBerry Link then connect your device. Does it now detect in Link? Does the lightening bolt appear to indicate your device is charging?
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Help With Putting Local Files on my Phone

I have been attempting to follow the instructons on how to put Local Files from my computer onto my phone. My phone and computer are connected to the same Wi-Fi network, but my phone cant seem to find the songs. Can anyone help me out? Much appreciated!

Hi jspooner
Welcome to BlackBerry Support Forums
Why did you Change your Username or email and password , are you having any issue with it ? Did you upadate your email in BlackBerry ID website ?
If you still remember your old BlackBerry ID and password then try this Knowledge Base to Change or Update your BlackBerry ID username :
KB28060 : How to change or update a BlackBerry ID username on the BlackBerry ID website
Try it and let us know if you recieve the same error or any error message.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Need Some Help With Blackberry 8520

Hi,
I bought a Blackberry Curve 8520 today and I'm still learning some of its features. However I noticed something amiss with my BB. It seems that the Q and A keys were switched, as in when I press Q it types off as A, same goes with the letter A, which types the letter Q when pressed. Does anyone knows anything on troubleshooting this matter? I'm quite concerned about BB knockoffs and since this is my first BB phone, I don't want to feel disappointed while using it. Thanks.

Hi and Welcome to the Forums!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If the behavior persists, I suggest taking it back to your place of purchase...with a brand new BB, there is no need to be having to troubleshoot issues...they should replace it for you.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Help with Blackberry ID on Curve 9320 please???

I am writing this on behalf of my husband , who also has a BB 9320. He has swopped over his sim card to a T-Mobile sim, and we are on the last attempt to enter his Blackberry ID correctly. We have checked his Blackberry ID online, and all the details are correct, and we cannot understand why he is having this problem. We have also used the 'forgot password' link and created a new password through the e-mail, and we still cannot log in? How long should we wait before we try the last attempt? What if the last attempt is also incorrect, what will happen to the phone and data, and what do we do then?? Your help would be very much appreciated

Hi and Welcome to the Community!
Please see this "sticky" post for helpful information concerning your BBID situation:
http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...
Hopefully, this information will be of use to you.
One thing that would be a bit helpful is if we could know the exact and complete error message that presents when the attempts are made...without that, we cannot even begin to guess.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

NEED HELP WITH BLACKBERRY Urgent!! Please

Hey guys well when I plugged in my blackberry into my desktop manager it told me to update the device software and I did and it started installing it. But then towards the end its just stopped all of a sudden and said fatal error and my phone was left like this. I didn't touch it all while it was installing it please help!!
[IMG]http://i296.photobucket.com/albums/mm173/elsantaclause/DSCN0474.jpg[/IMG]
[IMG]http://i296.photobucket.com/albums/mm173/elsantaclause/DSCN0474.jpg[/IMG]

Hi and Welcome to the Forums!
Wow -- I've never seen that screen. Not at all sure what it even means. But, here's a process that I once found for recovering a bricked device...I've never had to use it, so I can't vouch for it's correctness...but at this point, what have you got to lose?
http://adlen45.activeboard.com/index.spark?forumID=123568&p=3&topicID=18834966
Hope it helps.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Help with iTunes update and accidentally syncing phone to another iTunes account

I'm really hoping someone can help me.
Earlier tonight I updated iTunes on my laptop. I synced my phone and backed it up only to find an hour later when I was going through my messages that all of my contacts were gone. I read up online and apparently this was a common problem with the new update. I've tried the suggestion of going into settings>icloud and turning my contacts on but my numbers are still gone. When I plugged my phone into my computer again to restore the backup, It automatically started to sync again. I clicked cancel straight away but the previous backup changed from earlier on in the evening to the current time. So now I've no backup from earlier, Just from after I realised my contacts were gone.
I also noticed when I was clicking around that my partners email was signed into the itunes account, not my email. I signed him out and signed myself back in but nothing has returned.
Does anybody have a solution for this? I know I can't use a previous backup because it updated the backup to after I noticed the contacts were gone. I also tried restoring my computer to an earlier time from before I backed up iTunes but there's no recent backups of my computer. I also tried signing into iCloud but theres no contacts there either.
I have a feeling all of this was caused because my partners email was signed into iTunes when my phone backed up but I'm curious as to why it would just delete my contacts and nothing else?

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.0.1. For the iPad Mini the iOS is 6.0.2. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
 Cheers, Tom

Help with Blackberry Protect

I have a storm 9520 and a curve 8520 and had installed the blakberry protect, bu right now when i sign in to the blackberry protect for both, it takes me to the curve 8520 details. Please how can this be rectified as my storm " has been stolen and I would need to locate, wipe and shut down the phone. Thank you

Sign in to the BlackBerry Protect application using a different BlackBerry ID
1. In the BlackBerry® Protect application on your BlackBerrydevice, press the Menu key > Options.
2. In the BlackBerry ID section, click Sign Out.
3. Click Sign Out again.
4. Type the login information for the BlackBerry® ID that you want to use to sign in to BlackBerry Protect.
5. Click Sign In.
Switch devices using BlackBerry Protect
To perform this task, BlackBerry® Protect must be installed on your current BlackBerry device.
You can use BlackBerry Protect to move supported data from your current device to a new device.
1. On your current device, back up your data.
2. If necessary, on your new device, install BlackBerry Protect.
3. Complete the setup process.
4. Click Switch Device or manually start the restore process. Select your old device as the device that you want to restore data from.
Delete a device from your BlackBerry Protect account
1. Log in to the BlackBerry® Protect web site.
2. On the left side of the web page, click Your Devices.
3. If you want to delete all of yourBlackBerry device's backup data from BlackBerry Protect, clear the Keep Backups check box beside the
device that you want to delete.
4. Beside the device that you want to delete, click Remove.
5. Click OK.
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Help with Blackberry

So i bought 2 blackberrys Curve's from ebay, cant seem too get them working on internet, bbm etc, been told i need a blackberry internet service, problem is i'm on a three contract simcard and dont seem too know if its possible and how, and if i do get the blackberry internet service, is that all i will need or will i encounter more problems with buying from ebay?
thanks in advance

Sign in to the BlackBerry Protect application using a different BlackBerry ID
1. In the BlackBerry® Protect application on your BlackBerrydevice, press the Menu key > Options.
2. In the BlackBerry ID section, click Sign Out.
3. Click Sign Out again.
4. Type the login information for the BlackBerry® ID that you want to use to sign in to BlackBerry Protect.
5. Click Sign In.
Switch devices using BlackBerry Protect
To perform this task, BlackBerry® Protect must be installed on your current BlackBerry device.
You can use BlackBerry Protect to move supported data from your current device to a new device.
1. On your current device, back up your data.
2. If necessary, on your new device, install BlackBerry Protect.
3. Complete the setup process.
4. Click Switch Device or manually start the restore process. Select your old device as the device that you want to restore data from.
Delete a device from your BlackBerry Protect account
1. Log in to the BlackBerry® Protect web site.
2. On the left side of the web page, click Your Devices.
3. If you want to delete all of yourBlackBerry device's backup data from BlackBerry Protect, clear the Keep Backups check box beside the
device that you want to delete.
4. Beside the device that you want to delete, click Remove.
5. Click OK.
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Help with blackberry 8120

Hi, I dont know why but I dont get a option to set up my email account with an existing one, the only option that shows is to set up the enterprise activation; also (while connected in wifi) I downloaded the facebook app, the balckberry app store and the didnt work. And in windows live for blackberry it stays connecting and it doesnt connects. Also I cant use gps. If someone can help me I would appreciate greatly.

Do you have a BlackBerry Data Plan on your account? You must, to get the personal email setup icon, as well as for other application you mentioned to work.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

HELP WITH BLACKBERRY 9320

My blackberry is unable to use bbm,social apps internet and even send text messages can i get help?

hello, Riadkevin
Welcome to Blackberry Support Forums
Do you have a data plan with your internet carrier?
Is the blackberry Logo showing on the top right corner?

Help with blackberry app world log ins

hi,
could someone help me with the blackberry log ins.
I had registered all my details with the app world, and i was able to download apps for a while but now i am not able to access apps to download because my log ins are now invalid i have been told, i have tried to reset my password and it told me to enter my security question answer and i have tried to enter it but it will not refresh to let me answer the question. Could someone please help me around the situation. thanks in advance.

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
Now, try your BlackBerryID again.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Need help with Droid Charge camera shuting off phone

We have two droid charge phones that we got in April on Amazon. We are trying to troubleshoot with Samsung and getting not much help. Phone dies quickly at times, but not other times. It consistently shuts off when taking pictures, though, on both phones. It is clear to us that the phone has a problem because we have two. I've seen two work-arounds. One is getting a bigger battery that requires a new larger phone back. The other is to put the phone in Airplane Mode. Apparently, this problem is due to a "power load" issue. So, the phones are inherently defective.
We like the phones and at brief times we have been fooled into thinking they are working fine... because once in a while the camera works fine. We haven't had any replacement phones because it seems that so many have this issue and therefore, figured what is the point. We would like to know if other Droid Charge cameras don't have this issue because we expect to be able to use the camera. We have 3 little boys and we already have lost pictures from the last day of school because we counted on this phone. Sounds like a small problem until you look at it that way.
Really wish Amazon, Verizon or Samsung could get us a good solution to a seemingly nice phone.

Nolpost and smsmoot, I’m sorry to hear of the issues you are having with the phone shutting off when using the camera. This is no fun! I use my camera often and would hate for it to reboot my phone every time I use it. I can only imagine how frustrating that must be. But don’t worry guys because I’m here to help!
How long have you guys had this issue? Does it happen every time you use the camera? Did you notice this started after the software update? If so, have you performed a hard reset http://bit.ly/w21WpW since the update?
If you have already performed a hard reset and are still experiencing this issue, please send me a DM with your name and mobile number so I can access your account and further assist you.
I look forward to hear from you guys.
John B
Follow us on Twitter @VZWSupport

Help with blackberry I.d. on my phone

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