Help With Customer Support Please!

Hi, I've had my MBP for almost a year and is covered by the three-year plan. Two months after getting it problems started occurring. The optical drive seemed to go haywire as I watched DVDs or listened to CDs. When watching a movie, I'd move the mouse to pause or do anything and the laptop would stall indefinitely, forcing me to shutdown it by pressing the on button for a few seconds. I called customer support and the guy couldn't find out anything wrong on the database so I tested it (I hung up because the problem would occur after watching a movie for a while and the operator sounded irritated from waiting.) I restored my laptop to factory settings and the problem stopped.
I was wondering if Apple could fix or replace my computer because this problem may occur in the future, especially after installing programs on it.
Other problems I have is that the optical drive makes a weird humming sound (I can't really explain it) when I play discs on it. On the top and bottom of the monitor screen, the color seems to be fading. When I watch movies in wide screen, the black gradually becomes lighter, and colors seem to fade. I've also notice that is had progressively getting worse. I don't know if others are experiencing this as well. Also, the mechanism that keeps laptop closed doesn't work effectively, as when I sometimes close the laptop it pops open again. When it is closed, the left portion seems to be lopsided and not fully closed. There's a discrepancy with the montior and the bottom component of the laptop, because the closing and opening has left a small scratch on the monitor and worn the plastic edge of the bottom part. After my experience with the customer service operator, I really don't know if they could repair or replace this investment I've worked hard to buy.
Someone please help me.
Thank you!

So are you saying that the apple care folks didn't diagnose/repair but just looked in a database for common problems.
Well call them up describe your sitution and tell them you need it repaired. It doesn't matter if the symptoms do not appear in a databse. They're pretty good about getting the repair process going.
Additionlly you could bring it into your local apple store and have them send it in for repair.
Its highly doubtful that apple will replace the laptop, they do but generally it has to be a catastrophic failure, or lots and lots of different problems. Neither of which has occured in your case. At least by their perspective.
Good luck
Mike

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Entiendo su preocupación, ya que cualquier cargo extraño que aparece en un estado de cuenta puede ser alarmante. En este caso, el último cargo que puede recuperar usando el correo electrónico que usaste para registrarte al foro, refleja que se renovó un antivirus Kaspersky. Esta autorización nos diste cuando realizaste la compra de tu Lenovo, desde entonces se renueva automáticamente la licencia de antivirus.
Las otras publicaciones que has leído, indican lo mismo. Un cargo que se ha hecho a la tarjeta de crédito que se presentó durante la compra con la autorización del cliente.
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Matt Broughton wrote:
Testing on 10.5.7, Tried both Oki 9-Pin Series 1.3 / Microline personality (no joy) and Epson 9-Pin Series 1.3 (this is a much better driver than 1.1) / Epson FX personality but not much joy with custom page sizes,
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I did find that using a custom paper size did add some unwanted margins to the output bounding box. Putting the custom page size into the PPD seemed to get around that issue.
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<pre style="overflow: auto;font-size:small; font-family: Monaco, 'Courier New', Courier, monospace; color: #222; background: #ddd; padding: .3em .8em .3em .8em; font-size: 9px;">*PageSize Label1/Label1: "<</PageSize[288 107.8]/ImagingBBox null>>setpagedevice"
*PageRegion Label1/Label1: "<<PageSize[288 107.8]/ImagingBBox null>>setpagedevice"
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*PaperDimension Label1/Label1: "288.00 107.80"</pre>
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--- /usr/share/cups/model/epson9.ppd 2009-02-20 20:16:53.000000000 -0600
+++ /Users/matt/Desktop/epson9.ppd 2009-06-06 20:37:06.000000000 -0500
@@ -42,6 +42,7 @@
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*PageSize FanFoldUS/US Fanfold: "<</PageSize[1071 792]/ImagingBBox null>>setpagedevice"
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+*PageRegion Label1/Label1: "<<PageSize[288 107.8]/ImagingBBox null>>setpagedevice"
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*ImageableArea FanFoldUS/US Fanfold: "18.00 18.00 1053.00 774.00"
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*PaperDimension Legal/US Legal: "612.00 1008.00"
*PaperDimension A4/A4: "595.00 842.00"
*PaperDimension FanFoldUS/US Fanfold: "1071.00 792.00"
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*MaxMediaHeight: "86400.00"
*HWMargins: 18.00 18.00 18.00 18.00</pre>
I don't know if that will help you or not. Let us know what sort of progress you make.
Matt

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