Help with email setup.

I have gone through and read as many posts as I can about this and still can't find the answer or proper way to do it. I have a hand me down 8310 Curve. The person that gave it to me showed me how to go in and wipe handheld and I did do that. I have done the soft reset and gone into the personal email account setup. I get a message that this device has an account already that exists and to call the 800 number. Any help will be greatly appreciated.

Melric, Greetings, and welcome to the BlackBerry.com Support Forums.
And when you called that 800 number....?
I am guessing that the previous owner has not removed the PIN of that BlackBerry from his previous account... tell him to call his carrier to do so.
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    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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  • I need some basic help with Email setup

    Hello, I ve just been connected to infinity and I m trying to setup a few email addresses but the BT yahoo system is confusing me.
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    yes!
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    In the end we will all be star dust.
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    1. If any post helps you please click the below the post(s) that helped you.
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  • Can Someone Please Help with Email Setup!

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    Hi and Welcome to the Community!!
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Problems with email setup - Can't access security check

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    Gotcha.
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    Please click the Thumbs Up icon if this comment has helped you!
    If your issue is resolved, please click the solution button on the resolution!
    Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

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  • Need some help with guitar setup...

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  • Help with email filters for an "alias email address"... Please!!

    Hello All...
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    Greetings, and welcome to the BlackBerry.com Community Support Forums.
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    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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