Hi Have new laptop as last laptop died. Now can't sync and Cannot connect to Itunes to authorise. I get error message -9808
Hi Have new laptop as last one comitted suicide. I have loaded Itunes onto new laptop but cannot sync my Ipod. When I try to authorise this laptop, I am unable to log into Itunes and receive error message -9808. Can any one help.
Thanks
This should help:
iTunes Store: "An unknown error occured (-9808)"
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Cured the problem! Reinstalled an earlier version of itunes from oldapps.com (version 10) now everything works as it should. I would suggest that if you are experiencing these problems that you do the same. I must say that it is a brave business decision on behalf of apple to effectively lock out all windows 7 users from their products and sales channels and I can only wish them luck in this very shortsighted policy.
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Hi Kaitlynlh,
Thanks for using Apple Support Communities. If your device is timing out, I would try restarting the iPhone and attempting to connect again. If the issue still persists, try resetting as well. You can find instructions here:
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If you are having trouble with connecting to the iTunes Store and cannot sign in, the following article will assist with getting you connected on multiple devices.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for using the Apple Support Communities.
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juliefrombaton rouge wrote:
when I try to back up my iPad to the computer it gives me a message saying it can't sync and there is not enough room in iTunes library.
Pretty sure it doesn’t say there is not enough room in iTunes library because it is not backed up to the iTunes library.
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With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
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Did you already have a look at this article? iPod: Cannot restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
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When I looked for answers, I found that i had to download Face Time for a fee. I thought it was free. Is that why I cannot connect?What you can do instead of the partition is create a new user for your son on (YOUR partition).
Transfer all purchases from the device to iTunes Back up the iPad , restore the device , synchronize the device.
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Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
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Do a clean reinstall.
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* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
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Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
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I'm trying to simply download iTunes. I keep getting error messages that I don't have apple support
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UNKNOWN/COMPONENTS/DA42BC89BF25F5BD0AF18C3B9B1A1EE8/6A262021B4A79884EA585F5E86D8 6338.
Verify that you have sufficient access to that key, or contact your support personnel.
This was the exact error message. I did contact Apple and was on the phone a very long time with them. It did not fix the problem, however, it is an HP Windows 7 issue it looks like.
Thank you for your assistance.
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