Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down m

Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down menu but Master Collection CS6 is the only one not appearing in a drop down menu.

Your CS6 must have been purchased as an upgrade.  What it is asking you to select/provide is the name/serial number of the previous version you purchased that qualifies you to install and activate the CS6 upgrade version... this would be likely be one of CS3 thru CS5.5.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

Similar Messages

  • Serial number you provided is valid but qualifying product could not be found on this machine

    I have a qualifying product but am getting " serial number you provided is valid but qualifying product could not be found on this machine" when installing on my new macbook air--help?

    ashlie,
    If needed:
    Here are Adobe pages for downloading CS6, CS5, and CS4:
    http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
    http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
    http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html
    Adobe has started setting up a general set of pages for downloading (even) older versions (requiring  a licence) here:
    https://helpx.adobe.com/download-install.html
    http://www.adobe.com/downloads/other-downloads.html
    Until (even) older versions are added, this thread made by staff about downloading the old stuff, with its reference to the Prodesign Tools page is recommended (the last link goes back to CS3):
    http://forums.adobe.com/message/5418120#5418120
    http://prodesigntools.com/tag/ddl
    It is crucial to follow all the initial steps precisely.

  • When I enter my (CS6) serial number it tells me that it is valid but the product can not be found on my computer.

    It then allows me to select from a drop down menu list that contains various CS5 products (which I don't have installed in my computer.  What should I do?  Thanks.

    Hi jalexanderaradc,
    It seems that you have a upgrade serial number for CS 6, which is why it is asking you to provide qualifying serial number.
    You must have a CS 5 or CS 5.5 product serial number. Kindly select the product from the drop down menu and provide the serial number. It should work for you.
    Please refer : Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    Thanks,
    Atul Saini

  • I receive message "Serial number you provided is valid, but a qualifying product could not be found on this computer" when I try and install Acrobat XI Standard

    I have a PC with windows 7 installed.  Acrobat X reader and Acrobat XI Pro trial version run fine.  I have purchased Acrobat XI Standard and there is a serial number in my account.  Acrobat XI Standard installs fine but I receive the error message after putting my serial number in, "Serial number you provided is valid, but a qualifying product could not be found on this computer."

    The message identifies that you have purchased an upgrade version of the applications and it is asking you to identify the previous version of that application that you are upgrading from and then to provide its serial number.
    If you did not intend to purchase an upgrade version then you probably need to cancel that and purchase it at full price.

  • Installed Xl Pro but get message Serial Number you provided is valid, but a qualifying product could not be found on this computer

    I just bought and installed Adobe Acrobat XI Pro, but when I open it, or access a PDF file, I get the error message "Serial Number you provided is valid, but a qualifying product could not be found on this computer."
    The list of products on the drop down list that comes with this message includes Adobe Acrobat XI Standard and Adobe Acrobat X Pro Macintosh, but doesn't include Adobe Pro XI for Windows. Selecting either of those, and using my serial number, fails, of course. As a result, I can't run my newly purchased program, or access any PDFs.
    Please tell me what to do.
    Chuck Poland
    [email protected]

    Chuck you have placed Order for Acrobat Upgrade if you don't have any previous version of Acrobat than you need to cancel this order and need to buy a full version.

  • Just downloaded Photoshop CS6 - 'Qualifying product could not be found on this computer.' HELP!

    Okay, title says it all. I just downloaded Photoshop CS6 (an upgrade from Photoshop CS3 Extended).
    I went to enter the Serial Number, and when I did, a box appeared telling me that the 'Serial Number you provided is valid, but a qualifying product could not be found on this computer'.
    It goes on to say: 'To use this serial number, you must own one of these qualifying products. Please choose the one you own and enter its serial number.'
    The drop-down list under products includes: Adobe Photoshop CS4, Adobe Photoshop CS5, Adobe Photoshop CS3 Extended,
    Adobe Photoshop CS4 Extended, Adobe Photoshop CS5 Extended, Adobe Photoshop CS6 Extended, and Adobe Photoshop CS3.
    Where is Adobe Photoshop CS6...???
    I am very concerned and would be very grateful to anyone who could help me with this problem.
    Thank you.

    Update: I decided to just re-enter the serial no. for Photoshop CS3 Extended and select the same option a couple more times, and suddenly it decided to work. To my great releif!
    The only thing I can conclude is that the system just needed a few minutes to update itself (perhaps Adobe was waiting for the payment to be released by the bank?).
    Either way, thank you very much for taking the time to respond to my queary, Mylenium.

  • Trying to Reinstall CS6 Master "Serial Number you provided is valid, but a qualifying product could not be found on this computer"

    I re-downloaded CS6 after cleaning my computer and when I enter the Serial Number I get this message "Serial Number you provided is valid, but a qualifying product could not be found on this computer". From other posts I saw that someone contacted support but I can't find a number anywhere that I can call. Hoping someone can help me ASAP due to these programs being essential for my business.

    You can try contacting Support thru chat though I do not know if they are available on weekends.
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer."  What I'm, trying to do is

    After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer."  What I'm, trying to do is download the qualifying product which I purchased just a year ago?  Any help will be greatly appreciated.

    I contacted Adobe support Chat and they confirmed the serial number and gave me a response code number to enter. Once that was entered the product downloaded immediately. The whole process took 10 minutes.  Thank you for your response. I'm all good now.

  • I am trying to activate our adobe in-design and we are getting a message "serial number you provided is valid but a qualifying product could not be found on this computer"

    I am trying to activate our adobe in-design and we are getting a message "serial number you provided is valid but a qualifying product could not be found on this computer"

    Hi there!
    Are you certain that the serial number is for InDesign? And the correct version?
    Please feel free to PM me if you wish to verify the serial number.
    Thanks,
    Amy

  • After successful download, Serial number is valid, but qualifying product could not be found on computer

    Successful download of 2nd copy of Acrobat XI Pro to use on Surface Pro. After download error message - Serial Number you provided is valid, but a qualifying product could not be found on this computer. Wants me to select product and enter serial number, but drop down list of products does not include Acrobat XI Pro and just putting in the serial number does not allow you to "next".

    Hi Candace,
    The dropdown list does not include Acrobat 11 Pro as it is the current product and you have to select the older product you owned prior to purchasing A11 Pro.
    Regards,
    Rave

  • 'Serial Number you have provided is valid, but a qualifying product could not be found on this computer`?

    I am trying to install cs6 design and web premium on my new laptop via the DL content on the adobe website. I have downloaded the 2 correct files which automatically extract everything, but when I get to entering the serial number, it tells me that my serial number is valid, but there isn't a qualifying product found on my computer. The drop down tab of alternative products doesn't even feature Design and Web Premium. Can someone shed some light on the issue?
    Many Thanks

    Your serial number is for an upgrade (as opposed to a full version = full price serial number).
    An upgrade serial number must be supported by a serial number from an earlier qualifying version in order to prove to the CS6 installer that you are entitled to use the upgrade (cheaper) serial number.
    For CS6 "earlier qualifying" usually means CS5 or CS5.5. Those should be the versions listed in the dropdown menu.
    So do you have a CS5 or CS5.5 serial number?

  • Serial number you entered is valid, but a qualifying product could not be found on this computer.

    This is absurd.
    I wanted to purchase Adobe Acrobat, and somehow wound up downloading what is apparently an upgrade. So, now I'm getting this error message, and my ~$170 purchase is apparently useless at the moment. Someone please tell me I didn't waste my money, and I can actually USE the software I just purchased.
    Thanks in advance.

    It's not really for me to defend Adobe's web site, but I thought I'd share this screen shot
    It shows that, for me, it does default to upgrade, but before I can buy I have to select from I own a list of specific products. That's making a pretty definite statement before continuing. However, many people get confused about the difference between Acrobat and Adobe Reader. Also, when I tested before I found that the store behaved differently depending on your country, so you might have seen something entirely different. Good luck with Adobe!

  • Serial Number you provided is valid, but a qualifying product could not be found on this computer

    can't figure out how to fix this problem

    you have an upgrade serial number.  after entering it you should select your qualifying (previous version) product.  you will then be prompted for the qualifying product's serial number.
    enter the correct number at the correct time and installation will proceed.

  • I'm a israeli client i just get the macbook pro from U.S.A and i had received 100$ gift from Appstore and when i try to enter the code they tell me that your itunes store (israeli) does not match that of the gift certificate

    I'm a israeli client i just get the macbook pro from U.S.A and i had received the 100$ gift from Appstore
    i'm tryin to enter the code of the gift and they tell me your itunes store (israeli) does not match that of the gift certificate !
    how can i get the 100$ gift and how can i  realize it ?!

    Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
    This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

  • "Serial Number you provided is valid, but a qualifying product could not be found on this computer" when upgrading from LR5 to 6

    I just downloaded desktop version of LR6 (upgrade). I (unfortunately) have more then one email address associated with Adobe account. I "think" that the last purchase of 5 (upgrade from 4) might be associated with one of the other email addresses. I have atempted to logon to these other "accounts", and cannot. I have done "forgot password" but do not get the email from Adobe.
    Any suggestions would be most welcomed!

    The message identifies that you have purchased an upgrade version of the applications and it is asking you to identify the previous version of that application that you are upgrading from and then to provide its serial number.
    If you did not intend to purchase an upgrade version then you probably need to cancel that and purchase it at full price.

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