Hierarchy Node Intial load from R/3 to CRM 5.2

Hi
I have this problem when download form R/3 4.6c to CRM 5.2 hierarchy node.
Can you help me?
It's very important because we are blocked.
Thanks
Best regards.
we downloaded the following customer hierarchy:
0002189004
- 0002199004
- 0002190509
- 0002010050
using the object DNL_BUPA_KNVH.
In this way the table CRM_KNVH_TEMP has been filled correctly with all
the structure.
We executed the BPH_DNL transaction selecting only the hierarchy type
D,
and the sales org D468, distr chann 01 , divsion 99.
After saving the hierarchy we created all the hierarchy structure in
CRM but there are not any customers linked to the related hierachy node.In particular we found the followng situation:
table BUT_HIER_NODE, filled with all the hierarchy node
table BUT_HIER_NODE_D fille with all the descrption of the hiarachy
node in english language
table BUT_HIER_STRUCT filled with the structure and the link between
node
tables BUT_HIER_TREE,. BUT_HIER_TREE_d filled with all our hiearcy type
table BUT_HIER_NODE_BP empty
also:
the method "assign_bp_to_node" is only executed in the the private
method
"change_record" but it is commented in the method "create record" and
also
"build_crm_tree".
In conclusion the method "start_initial_down_load2 (executed int the
function CRM_BUHI_INITIAL_DOWNLOAD) call the method 2build_crm_tree2,
but this method never execute "assign_bp_to_node".

I have found a propoer articulation of my problem in SAP note 429423. It goes as follows:
"No entry exists in one of the queues, but the status in R3AM1 remains 'Running':
In this case, probably no reply is sent to the CRM Server after the data selection in the source system.If this is the case for an adapter object but not for others, contact the respective application component which can analyze why the source system does not send a reply and correct it.
If this system response occurs for all adapter objects, create a message for component CRM-MW-ADP."
However, I am unable to act on the above. Kindly suggest what exactly needs to be done as suggested in the note.

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However, I am unable to act on the above. Kindly suggest what exactly needs to be done as suggested in the note.

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