Historical Reports Login

Hi,
i have some strange problem when i try to login to Historical Reports 4.0.
On my laptop there aren't any issue but on my customer's PC i can login
succesfully only sometimes.
This is the log file.
1: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Logging Init with: LogLevel=3 ,Max# LogFiles=10 ,Max Size Per LogFiles=1024000 Bytes
2: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Log Files Path: 'C:\Program Files\Cisco CRS Historical Reports\logs\'
3: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler Root Directory Path: 'C:\Program Files\Cisco CRS Historical Reports\scheduler\'
4: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler Exports Directory Path: 'C:\Program Files\Cisco CRS Historical Reports\reports\'
5: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler SQL Files Directory Path: 'C:\Program Files\Cisco CRS Historical Reports\scheduler\sql\'
6: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler DB File Path: 'Scheduler\HistoricalReportScheduler.mdb'
7: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler DB Provider: 'Microsoft.Jet.OLEDB.4.0'
8: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:CiscoAppReports4.0 (3.8)
9: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Current Time Zone: ora solare Europa occidentale
10: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Attempting to read commandline arguments
11: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Commandline arguments received before parsing:
12: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Ignoring all command line arguments
13: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Arguments recieved are: Empty Array
14: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-4-UNK:'authRelUrl' key was not found in ini file (C:\Program Files\Cisco CRS Historical Reports\hrcConfig.ini). Using default authentication relative URL /histRepWebSrvrComp/histRepClientsServlet
15: 18/09/2006 11.23.09 %CHC-LOG_SUBFAC-7-UNK:Sending authentication request to server (172.25.1.34) for user (stat1)
16: 18/09/2006 11.23.09 %CHC-LOG_SUBFAC-4-UNK:Downloading info from URL(http://172.25.1.34/histRepWebSrvrComp/histRepClientsServlet)
17: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-7-UNK:Authentication response was received from (http://172.25.1.34/histRepWebSrvrComp/histRepClientsServlet)
18: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-7-UNK:Attempting to load XML response from authentication servlet
19: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-3-UNK:Failed to load authentication response due to empty XML buffer from authentication servlet)
20: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-3-UNK:Errore di login | Si ? verificato un errore durante il tentativo di comunicazione con il server Web. Verificare l'ID utente e la password e riprovare.
21: 18/09/2006 11.23.14 %CHC-LOG_SUBFAC-4-UNK:Application Exiting ...
Any ideas?
Thanks in advance,
Stefano

This is issue is to due to Bug in the software.The work around at this time is to uninstal and re-install the historical reporting tool, which will allow them to run reports for a time. This issue will be fixed in CRS 4.0

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UCCX Historical Report Login Error 5051

Hi All,
Have installed the Historical Reporting tool (version 7.0.1.504) to a users' desktop PC and virtual PC, howevwer she receives Error 5051 when trying to logon. I also receive the same error although I have no problems from my own PC. Likewise, the user in question has managed to logon to the application from someone else's PC. The application has been uninstalled and re-installed but to no effect.
Are there any log files on the server I can check to find the cause of Error 5051?
Are there any ODBC settings I can check?
I have multiple users who use the same application from the ame installation with no problems. This is the first instance of this problem.
Any information greatly appreciated.
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James

Have you seen this yet?
http://docwiki.cisco.com/wiki/A_Database_Connection_Error_5051_error_appears
-Steven

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We're experiencing intermittent login failures with the Historical Reporting Client, extract from the log file below:
1: 28/04/2010 11:58:25 %CHC-LOG_SUBFAC-3-UNK: Error # 35761 ,Description= Request timed out ,LastDllError= 0
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9: 28/04/2010 11:59:05 %CHC-LOG_SUBFAC-3-UNK:Login Error | Invalid server name or IP address. Check the server name or IP address and login again.
Does anyone know why this may be happening as it's driving the customer mad. User can usually login after a few attempts.
The authentication timeout is set to 15 seconds, surely this is more than enough time or should we increase the timer?
Any advice much appreciated.

Hi Robert
Thanks for the response and all very good suggestions which should help Chris narrow down his particular issue.
It's been about a year since we last looked at this so I'd quite forgotten most of the diagnostics we'd done however we did go through most of the same diagnostics ourselves but the resolution was hampered due to the fact we support the telephony/WAN and another third party supports the desktops and LAN infrastructure so after months of to and fro with the customer and their third party (and many, many man hours) we eventually left the risk with the customer and investigations never progressed any further.
1.) Upgrade to UCCX 7.0SR5. This is a very stable release of code with few open bugs or caveats against it.
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2.) Verify that the active NIC is indeed at the top of the bindings order. Just having it active isn't enough, there needs to be the further test of moving to the top of the bindings order.
            - We did check this.
3.) Verify that the hosts file on the UCCX server(s) has the external IP and hostname of the server in it.
            - Did this too.
4.) Check the remote locations to verify that the network is correctly configured, there are no line errors on the WAN circuits, no misconfiguration on the switch/router ports and that QOS is in place across the network.
            - This part of the investigation stalled due to another 3rd party supporting the onsite network however no WAN issues were found.
5.) Try to take a test system that is on the same network as the one having HRC errors. See if it's seeing the issues. If not, progressively move out to other offices/locations until you replicate the issue and then see what has changed. Something there should hopefully point to the cause of the error.
            - We did this also, using my laptop I connected from various locations and even when using the same network connection as the end user had no problems, we did note the successful connection attempts used a slightly different network route/DNS/WINS however again got nowhere with the third party supporting this aspect of the network.
6.) Finally, you may want to consider creating external data warehouse servers so that your UCCX servers aren't serving up the HRC data.
            - Not an option for this customer, again this aspect of the service is a different third party on their own network and customer not willing to pay for additional servers for the telephony estate to provide this functionality when they only have a few CCX users.
Regards
June

UCCX 7.0.1SR5 to 8.0 upgrade while also adding LDAP integration for CUCM - what happens to agents and Historical Reporting data?

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Starting at the beginning with CUCM 6.1 (local users) and UCCX 7.01. Let's say the customer decided to LDAP integrate the CUCM users and not upgrade any software.
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I was doing some more research looking at the DB schema for UCCX 8.
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Database table name: Resource
The Unified CCX system creates a new record in the Resource table when the Unified CCX system retrieves agent information from the Unified CM.
A Resource record contains information about the resource (agent). One such record exists for each active and inactive resource. When a resource is deleted, the old record is flagged as inactive; when a resource is updated, a new record is created and the old one is flagged as inactive.

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Hello all,
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NM stands for Node Manager.
You can got o Widnows Services and restart Node Manager( after hours. I know you mentioned that no one is logged in at this
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This post belongs to the Contact Center session.
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G.

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Any agent who has 'Historical Reporting' capability can generate historical reports. Administrator grants 'Historical Reporting' capability to agents through appadmin. If an agent/supervisor has the capability, then he/she can view the reports for all the agents.We can not restrict based on teams. This is as per the design.
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What is the version of your old UCCX? You just want to download old reports from HRC and save it for future refernce or
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Customize Cisco Unified CCX historical report.

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Hi,
We are using UCCX 7.0. We want to Customize Cisco Unified CCX historical report. For example at Agent Login Logout Activity Report the first four (04) columns are Agent name, Extension, Login Time and Logout time. We want to change the Column order as follows. Login Time, Logout time, agent name and extension. Another thing, we want to add two more columns such as total ready time and total not ready time. So what will be the detailed procedure to accomplish these two tasks. Could anyone please help?
Regards
Fakhrul

This guide outlines how to do this:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/programming/guide/uccx70hradmdev.pdf

Cisco Unified CCX Historical Reports

Hello,
Issue: The time showing on the Historical Reports are not correct
Error message/issue description:
While comparing the recorded calls from QM Management Destop system to the reporting system the timings on the historical reports appear to be at least an hour behind. Can these be synced to show the same times
Thanks !!
Shridhar Reddy

Hi Shridhar,
The time zone displayed in the report is either UTC or local time zone, based on the TIMEZONE settings in hrcconfig.ini. You can also change the time zone for each report as shown in the procedure.
Note: When a report shows date and time information for an event or an activity in the report data, that date and time is based on the TIMEZONE configuration in hrcconfig.ini.
The Start and End time is also based on the TIMEZONE configuration in hrcconfig.ini.
The difference between the server time and the selected time zone is displayed within parentheses beside the Start and End time.
The report generated time displayed at the bottom of the report is the local time of the HR client machine.
To change the time zone for a particular report, follow these steps:
Procedure:
Step 1: In the Unified CCX Historical Reports main window, choose the report settings that you want.
Step 2: Choose the Settings menu.
Note: You notice the check mark beside the Use UTC Time Zone for Reports menu option. This depends on the configuration in hrcconfig.ini.
If UTC time zone (value 1) is configured, the check mark is displayed. If local time zone (value 0 - Default) is configured, the check mark is not displayed. For more details, refer The hrcConfig.ini Configuration File, page 2-13.
Step 3Click Use UTC Time Zone for Reports to select or unselect the option manually.
Please refer the section "The hrcConfig.ini Configuration File" from page 33 onwards in the below link,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/uccx85hrug.pdf
TIMEZONE:
Specifies the time zone that will be displayed in the Unified CCX Historical reports. This value can be preset before you login to Unified CCX Historical Reports client.
You can also change this value from the Historical Reports client user interface.
Valid values: 0 and 1
Value 0 - Historical report will display the time zone of the client’s machine.
Value 1 - Historical Report will display the UTC - GMT time zone.
Default value: 0
Note:The time and date for data in scheduled reports is always the time and date of the Cisco Unified CCX Historical Reporting database which is the UTC time zone.
Please refer the section "Changing the Time Zone to be Displayed for a Report" from page 142 onwards in the below link to do so,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/uccx85hrug.pdf
Hope it helps.
Anand
Please rate helpful posts !!

Record is not displayed in Historical Reports-Activity with no Customer

Hi All,
We have an issue in Historical Reports for Activity.we are using Book of Business also.
Now the issue is under Activity History as subject area, when an activity doesn't have any Customer it should come as Unspecified in the report.
Like if it doesn't have account assosiated to it then it is shown as Unspecified in the report.
But for activity with no customer assosiated to it, it is not showing the entire record (Acitivity) in the report.
When the Customer field is removed from the displayed columns then we are able to see those activities in the report.
Note:
But when the Book of Business is not there previously, it was working fine
An response is appreciated.
Thanks & Regards,
Lemu
Edited by: Lemu on Dec 28, 2010 10:33 PM
Edited by: Lemu on Dec 28, 2010 10:34 PM

Hi,
Yes we have a workaround for this.
Since the Primary Customer is not exposed as an Activity filed.
Copy the value of the Primary Customer and display it in a filed of activity using workflows.
Then replace the customer filed with this filed.
Then u will get the activity without customer also cause the customer filed is a normal activity field.
Hope this helps.
Regards
Lemu

Historical Report - export report in excel format

Hi,
We are on UCCX 8.0 (SU2). We have an issue with Historical when we tried to export report in excel format, the report does not display in correct column. It's very confusing. We could manually correct (rearrange) the column label but it take lots of time as we have so many reports.
Is there anyway to fix this issue? Does anyone experience the same issue with Historical Report?
I attached the pictures for example.
Thanks,

This type of behavior is a bug. I took a look in the bug toolkit and there are several defects filed against the Agent Summary report in 8.0 but not one that matches this behavior. I would venture a guess that a DE was sloppy when fixing another bug and introduced this on us.
You should open a TAC case on this. It is also possible that this defect already exists but is not public in the toolkit yet.

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